IBM Services

JANUARY 12, 2024

The integration of artificial intelligence (AI) has ushered in a new era of technological progress, offering a spectrum of benefits across industries. AI’s potential to revolutionize operations, enhance decision-making and drive innovation is undeniable.

Regulations 101

Regulations Healthcare Administrative Finance 101

IBM Services

FEBRUARY 5, 2024

Every asset manager, regardless of the organization’s size, faces similar mandates: streamline maintenance planning, enhance asset or equipment reliability and optimize workflows to improve quality and productivity. Generative AI can: 1. They require job plans and work instructions for asset failures and repairs.

Management 97

Management Jobbing Engineering Regulations 97

Amzur

JANUARY 31, 2024

is set to witness a significant shift towards enhanced efficiency, intelligence, and user-centric experiences. In this blog, we will explore the key features and enhancements that NetSuite is bringing to the table in its 2024.1 Revolutionizing business content with Text Enhance NetSuite 2024.1 What does it mean for businesses?

Data Entry 103

Data Entry Finance Out-Tasking Analytics 103

Amzur

MARCH 6, 2024

AI-powered low-code automation holds the key. Automation, artificial intelligence (AI), and the rise of citizen developers are reshaping industries and redefining the way we work. Moreover, AI integration further elevates the power of low-code platforms. The landscape of work is undergoing a dramatic transformation.

Efficiency 100

Efficiency Automation Collaborations Data Entry 100

Amzur

APRIL 18, 2024

Enter artificial intelligence (AI), a transformative force poised to reshape how CIOs tackle these multifaceted challenges. AI offers powerful solutions to automate complex processes, enhance decision-making with predictive analytics, and streamline IT operations. 7 CIO Challenges In 2024: 1.

Cybersecurity 104

Cybersecurity Out-Tasking Automation Research 104

Perficient Digital Transformation

FEBRUARY 14, 2024

Revolutionizing B2C Commerce: The Impact of Generative AI In the dynamic landscape of commerce and consumer-driven markets, Business-to-Consumer (B2C) organizations are increasingly turning to generative AI to revolutionize their operations and enhance customer experiences.

Research 115

Research Analytics Marketing Customer Service 115

3Pillar Global

DECEMBER 18, 2023

Those with prior experience in machine learning, AI-ready data, AI platforms and mature capabilities were well-positioned to be first-to-market with meaningful AI and LLM use cases. For some examples of how this is already happening within the information services sector, take a look at these three examples.

Service 97

Service Supply Chain Management Out-Tasking Analytics 97

Paysquare

APRIL 22, 2024

INTRODUCTION OF PAYROLL DATA SECURITY Managing payroll services efficiently requires that all security measures are in place so that important data of the employees are safe. Among the many data security measures that one can employ to safeguard data, Artificial Intelligence (AI) can be immensely productive.

Payroll 52

Payroll Cybersecurity Outsourcing Automation 52

Everest Group

APRIL 11, 2024

After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. Economic uncertainties, unfavorable exchange rates, and mounting financial pressures compelled many enterprises to tighten their belts, leading to reduced spending on CXM services.

Outsourcing 59

Outsourcing Nearshoring Offshoring Efficiency 59

IBM Services

APRIL 25, 2024

We know that understanding clients’ technical issues is paramount for delivering effective support service. Product-embedded or online support tools, such as virtual assistants, can drive more informed and efficient support interactions with client self-service.

Inventory Management 70

Inventory Management Automation Engineering Efficiency 70

Amzur

APRIL 25, 2024

Introduction As intruders and attackers become more intelligent by embracing AI technologies, CIOs are under immense pressure to confront AI-powered cyberattacks to protect their infrastructure and assets. Consider AI technology, a security guard who can see into the future, identifying threats even before they occur.

Cybersecurity 59

Cybersecurity Healthcare Automation Analytics 59

3Pillar Global

JANUARY 9, 2024

On this episode of The Innovation Engine , we dig into the recent past and upcoming future of innovation in the Financial Services industry. Tune in to this robust conversation as Rob, Jennifer, and Albert lay out a roadmap for the future of innovation in Financial Services.

Service 105

Service Right-Sizing Analytics Regulations 105

Everest Group

APRIL 15, 2024

Providers are striving to democratize decision-making by enhancing platform accessibility and integrating data from diverse sources. LEARN MORE ABOUT Top Service Providers The market landscape is rapidly evolving, with specialized people analytics platform providers and Human Capital Management (HCM) systems fulfilling buyer needs.

Analytics 64

Analytics Sourcing Healthcare Marketing 64

Perficient Digital Transformation

JANUARY 4, 2024

As we step into 2024, the transformative impact of Artificial Intelligence (AI) and generative AI on enterprise-level organizations has reshaped the business landscape in profound ways. Navigating this landscape is made significantly more manageable with the assistance of a specialized consulting partner well-versed in AI.

Service 72

Service Pharmaceuticals Engineering Efficiency 72

IBM Services

SEPTEMBER 11, 2023

We are in the midst of an AI revolution where organizations are seeking to leverage data for business transformation and harness generative AI and foundation models to boost productivity, innovate, enhance customer experiences, and gain a competitive edge. Watsonx.data on AWS: Imagine having the power of data at your fingertips.

Engineering 112

Engineering Collaborations Insurance Software 112

Everest Group

FEBRUARY 6, 2024

While most enterprises today want to adopt generative AI (gen AI), they struggle to embrace it because of organizational unpreparedness. Consulting service providers can play a key role in this transition. Reach out to us to further discuss gen AI. Reach out to us to further discuss gen AI.

Government 69

Government Out-Tasking Automation Software 69

Amzur

JANUARY 10, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. This blog will help you learn how to build a custom AI implementation strategy to meet your business objectives.

Data Entry 105

Data Entry Right-Sizing Robotics Process Automation Automation 105

V-Soft Consulting

APRIL 1, 2024

Artificial Intelligence (AI) has become a hot topic in the industry, and chatbots have emerged as indispensable tools for businesses aiming to enhance customer service, streamline operations, and engage with their audience on digital platforms.

Streamline Operations 52

Streamline Operations Customer Service Efficiency Service 52

IBM Services

MARCH 4, 2024

We have all been witnessing the transformative power of generative artificial intelligence (AI), with the promise to reshape all aspects of human society and commerce while companies simultaneously grapple with acute business imperatives. We refer to this transformation as becoming an AI+ enterprise.

Government 104

Government Co-Sourcing Engineering Risk Management 104

Everest Group

MARCH 13, 2024

Though a recent Everest Group survey revealed the pressing need for mainframe modernization, the technology is far from dead in the banking, financial services, and insurance (BFSI) industry. Evolving priorities such as building data-driven workflows, digitalization, and enhancing customer experiences further fuel this urgency.

Banking 64

Banking Insurance Out-Tasking Efficiency 64

Magellan Solutions

AUGUST 23, 2023

The marketing landscape is changing due to the evolution of Artificial Intelligence (AI). AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Initially, AI simplified tasks such as email marketing and social media scheduling.

Marketing 98

Marketing Out-Tasking Analytics Automation 98

IBM Services

APRIL 25, 2024

For example, predictive analytics can be used to forecast demand and optimize inventory levels, while blockchain technology can enhance transparency and traceability in the supply chain. Embracing new technologies helps organizations improve performance, cybersecurity and scalability and positioning themselves for long-term success.

Supply Chain Management 52

Supply Chain Management Finance Human Resources Robotics Process Automation 52

IBM Services

DECEMBER 7, 2023

Organizations have always used some degree of technology to provide an excellent customer experience , but the future of customer service will demand even more advancements to meet customers’ growing expectations. AI will become the central brain of the contact center, where the organization interacts with the customer base.

Customer Service 83

Customer Service Service Call Center Analytics 83

Paysquare

APRIL 30, 2024

Introduction of AI-Powered Statutory Compliance Solution Integrating Artificial Intelligence with compliance procedures in a business has revolutionized the way that businesses and government operate – it makes them both effective and efficient. It revolutionizes traditional processes by automating tasks and enhancing accuracy.

Government 52

Government Payroll Cybersecurity Regulations 52

Everest Group

MARCH 19, 2024

By partnering with IT and technology services providers, banks and financial institutions can prepare for the new T+1 settlement. This security trade rule change to shorten the order finalization date by a day is expected to enhance operational efficiencies and reduce risk. Reach out to discuss the topic with us.

Banking 64

Banking Service Streamline Operations Risk Management 64

Everest Group

MARCH 11, 2024

Technology service providers are committing to gen AI-related benefits to clients without a clear path to realization, which will negatively impact their deal margins. Uncover five strategies providers can use to optimize the productivity benefits of gen AI without denting profit margins in this blog.

Service 64

Service Sales Accounting Finance 64

Everest Group

APRIL 3, 2024

Navigating the Platform Odyssey: Software Product Engineering Services In the product engineering space, software remains the largest area of expenditure, maintaining its upward trajectory despite a slower pace. Amid this macroeconomic turbulence, several themes continue to drive software R&D forward.

Engineering 64

Engineering Software Service Impact Sourcing 64

IBM Services

DECEMBER 5, 2023

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. Generative AI excels at handling diverse data sources such as emails, images, videos, audio files and social media content.

Retail 94

Retail Inventory Management Efficiency Call Center 94

Everest Group

MARCH 8, 2024

Data Annotation and Labeling (DAL) Solutions for AI/ML The global spend on AI is soaring as enterprises across diverse sectors increasingly tap into its transformative potential. However, at the core of AI development lies the need for large training datasets, a challenge met by Data Annotation and Labeling (DAL) services.

Manufacturing 64

Manufacturing Banking Regulations Operational Costs 64

Magellan Solutions

FEBRUARY 26, 2024

Artificial intelligence (AI) in call centers can enable customer service professionals to focus on essential tasks, as 78% of them stated. The collaboration between AI and call centers is reshaping the customer service paradigm. It has led call centers to explore the benefits of AI.

Call Center 52

Call Center Customer Service Service Analytics 52

Raya Contact Center

JUNE 14, 2023

How predictive analysis can enhance self-service virtual agents by implementing AI in your contact center workflow Incorporating predictive analysis into your contact center’s self-service virtual agents empowers them to anticipate customer needs, provide proactive assistance, and deliver a superior customer experience.

Service 98

Service Analytics Efficiency 98

IBM Services

NOVEMBER 6, 2023

By adopting these 4 best practices to invest in the right technology and leverage the most recent advances in generative AI , enterprises can unlock unique services for SMB customers. Generative AI tools like IBM watsonx.ai However, this isolated qualitative customer information is not enough to serve a client’s needs.

Administrative 108

Administrative Sourcing Efficiency Sales 108

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. SC Health System recently invested $40M in Epic EHR Platform to enhance interoperability.

Management 59

Management Healthcare Robotics Process Automation Analytics 59

Perficient Digital Transformation

MARCH 14, 2024

Last week, I attended TrailblazerDX in San Francisco, where the content was all about Salesforce Data Cloud and AI! Einstein Copilot (GA) is Salesforce’s conversational AI assistant that understands metadata and data permissions, which enable users to interact with it using natural language.

Sales 111

Sales Manufacturing Healthcare Analytics 111

Perficient Digital Transformation

NOVEMBER 15, 2023

Perficient’s Generative AI Lab, part of our larger Generative AI Innovation Group, is consistently exploring and implementing use cases for generative AI and helping clients operationalize it with policies, advocacy, controls, and enablement. How Does Generative AI-Powered Sales Prospecting Work?

Sales 98

Sales Reduced Overhead Research Automation 98

Magellan Solutions

SEPTEMBER 11, 2023

AI scheduling tools can improve workforce efficiency by 20% to 30%! There’s a plethora of ways that businesses can benefit from using AI tools for scheduling too! Read on for a comprehensive guide on AI tools for scheduling. But with the emergence of AI scheduling solutions, companies can now overcome these challenges.

Manufacturing 98

Manufacturing Healthcare Analytics Labor Costs 98

3Pillar Global

JANUARY 4, 2024

The latter questions are becoming increasingly relevant as generative AI opens the door to increased democratization. Because specific AI applications make it easier for nonspecialists to retrieve and contextualize information, the design of search experiences will change and the potential of AI to automotive workflows will be realized.

Service 105

Service Engineering Out-Tasking Reduced Costs 105