Everest Group

JANUARY 15, 2024

You can join me and two of our leading analysts, Rajesh Ranjan, Partner, and Alisha Mittal, Vice President, for an AR-focused webinar. Everest Group’s Reports Portal: Home to All of Everest Group’s Content Access our latest research, outcomes from our latest surveys and studies, on-demand webinars, and much more.

Research 52

Research Sales Cybersecurity Retail 52

Everest Group

JANUARY 15, 2024

You can join me and two of our leading analysts, Rajesh Ranjan, Partner, and Alisha Mittal, Vice President, for an AR-focused webinar. Everest Group’s Reports Portal: Home to All of Everest Group’s Content Access our latest research, outcomes from our latest surveys and studies, on-demand webinars, and much more.

Research 52

Research Sales Cybersecurity Retail 52

31 West

NOVEMBER 25, 2023

These tools offer resources and create an environment conducive to learning and innovation. Educational institutions experience fluctuating demands throughout the academic year, and Azure’s scalable nature allows them to adjust their resources as needed. Benefits of Azure in an Educational Context 1.

Flexibility 242

Flexibility Collaborations Research Administrative 242

31 West

NOVEMBER 23, 2023

It includes setting up class teams in Microsoft Teams, configuring email domains in Outlook, and organizing files and resources in SharePoint, ensuring an efficient and user-friendly environment for educators and students. Data Protection and Privacy Settings: Configuring privacy and security settings to protect student data is crucial.

Collaborations 130

Collaborations Co-Sourcing Administrative Automation 130

Simplr

JULY 14, 2023

Simplr’s third webinar in the ChatGPT Webinar Series took place on July 12, 2023 and featured Simplr’s Head of Product Marketing, Sarah Picchi; Meg Kuppa, Simplr’s Product Leader focused on chatbots; Gretchen Mock, Solo Stove’s Community Support Manager; and Emily Ferrell, Solo Stove’s Community Support Content Coordinator.

Retail 52

Retail Order Management Efficiency Customer Service 52

Simplr

JULY 14, 2023

Simplr’s third webinar in the ChatGPT Webinar Series took place on July 12, 2023 and featured Simplr’s Head of Product Marketing, Sarah Picchi; Meg Kuppa, Simplr’s Product Leader focused on chatbots; Gretchen Mock, Solo Stove’s Community Support Manager; and Emily Ferrell, Solo Stove’s Community Support Content Coordinator.

Retail 52

Retail Order Management Customer Service Managed Services 52

Everest Group

APRIL 26, 2024

However, even after these focused L&D investments, organizations still struggle to build a sustainable pool of project-ready resources. Watch the webinar, Locations and Workforce Strategy 2024: Insights, Trends, and Key Priorities , for trends shaping 2024’s workforce and locations strategies.

Jobbing 64

Jobbing Sourcing Design Service 64

Groove Technology

SEPTEMBER 30, 2021

Gather Your Existing Online Training Resources. You may already have some online training resources in some cases. For example, webinars you’ve previously hosted, as well as online training tutorials and videos used in previous corporate eLearning courses.

Project Outsourcing 246

Project Outsourcing Outsourcing Design Research 246

Everest Group

JUNE 13, 2023

Live Webinar Winning Employer Value Propositions: Strategies from Top GBS Employers June 13, 2023 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Employer Value Proposition (EVP) has taken center stage as workforce expectations rapidly evolve. What initiatives do best-in-class organizations employ to enhance overall brand perception?

Human Resources 52

Human Resources Global Business Services Marketing Service 52

31 West

FEBRUARY 10, 2023

Here you will find the resource library, updates, and events hub. What Learning Resources are Available? You can browse free training, learning paths, certification courses, webinars, group events, and public classes here. Similar to Jira, Zendesk offers multiple learning resources and mediums to users.

Sales 130

Sales Customer Support Customer Service Service 130

Immedus

APRIL 28, 2022

certainly, when it comes to the needs of the chief financial officer and chief human resources officer. ” During the webinar, Conrad shared several examples of easily accessible reporting, available in the Immedis system, that help CFOs and CHROs lead better-informed. Such is the case.

Payroll 98

Payroll Global Alliances Co-Sourcing Human Resources 98

3Pillar Global

MAY 9, 2023

Episode Highlights Understanding the importance of both business viability and customer desirability Core concepts of frameworks like design thinking, Jobs to be Done, and lean The significance of humility and curiosity in exploring commercial viability The importance of understanding users and their needs to design successful products Removing subjectivity (..)

Engineering 52

Engineering Research Design Jobbing 52

IBM Services

APRIL 16, 2024

Through the implementation of generative AI we are able to expand our knowledge to many individuals easily, quickly and efficiently becoming a resource. You are also invited to join our monthly webinars, where you can gain deeper insights into our products and learn best practices for implementation and usage.

Retail 85

Retail Call Center Analytics Efficiency 85

Perficient Digital Transformation

NOVEMBER 3, 2021

Perficient’s Mike Willis and BrainStorm’s Casey Trujillo discussed strategies to keep employees feeling valued in their recent webinar, “4 Ways to Decrease Employee Turnover and Boost Satisfaction.” Resources need to be dedicated to improving employee onboarding and training. Employees want more meaningful meanings.

Analytics 69

Analytics Flexibility Jobbing Sourcing 69

Simplr

JUNE 14, 2023

Simplr’s second webinar in the ChatGPT Webinar Series took place on June 7, 2023 and featured Simplr’s own Head of Product Marketing, Sarah Picchi; Meg Kuppa, Simplr’s Product Leader focused on chatbots; and Rob Levin, Senior Partner at McKinsey & Company focused on Digital and AI transformation. Will you be ready?

Retail 52

Retail Company Focus Sourcing Order Management 52

TTEC

FEBRUARY 14, 2023

field_type_tid=84&field_topics_tid=All&field_tags_tid=All Menu title: Podcasts Menu link: /resources/cxpod Menu title: Strategy Guides and Trends Reports Menu link: /resources/strategy-guides-and-trends-reports/all/all?

Retail 52

Retail Healthcare Government Analytics 52

Everest Group

JANUARY 5, 2023

DALLAS, January 5, 2023 — In the face of macroeconomic uncertainty, the majority of enterprises feel cautiously optimistic about 2023 and expect to tap outsourcing resources to control costs and meet the demand for talent, according to the results of Everest Group’s annual Key Issues survey. Additional Resources Available from Everest Group.

Outsourcing 52

Outsourcing Management Nearshoring Research 52

Everest Group

OCTOBER 23, 2023

The 12-step program covers vital aspects as change management adoption, work scope, internal alignment, organizational models, staffing and talent strategies, measurement approaches, and resource allocation to enhance change management competency within GBS. Avoid hiring resources who lack strong change management capabilities.

Global Business Services 64

Global Business Services Management Service Research 64

Blue Ocean

NOVEMBER 13, 2023

From AI and VoC to EX and TX, here are some resources to inspire for the new year. With these questions in mind, we present a quick round-up of some trending outsourcing and customer service-related articles, podcasts, and webinars from across the industry. View the complimentary webinar from Gartner here. Piqued your interest?

Customer Service 59

Customer Service Retail Analytics Service 59

Everest Group

NOVEMBER 17, 2023

Enterprise buyers frequently misunderstand voice network services and incorrectly group disparate services under a single resource unit (RU). Enterprises often lack a comprehensive understanding of all the RUs involved in voice managed services and group disparate services under a single resource unit, such as voice endpoints.

Outsourcing 59

Outsourcing Managed Services Management Service 59

Everest Group

AUGUST 2, 2023

Jimit Arora , Partner at Everest Group, and Mihir Bade , Senior Analyst at Everest Group, discuss with Brandi Khouri , Vice President of Human Resources at Shell, and Shweta Mohanty , Head of Human Resources at SAP, the secret sauce behind their successes.

Human Resources 52

Human Resources Research Jobbing Marketing 52

Everest Group

AUGUST 2, 2023

Jimit Arora , Partner at Everest Group, and Mihir Bade , Senior Analyst at Everest Group, discuss with Brandi Khouri , Vice President of Human Resources at Shell, and Shweta Mohanty , Head of Human Resources at SAP, the secret sauce behind their successes.

Human Resources 52

Human Resources Research Jobbing Marketing 52

Everest Group

OCTOBER 17, 2023

The Israel-Hamas war has immediately increased cyberattacks, depleted technology provider resources, and postponed venture capital funding. The mobilization of reserve troops, many of whom play integral roles in cybersecurity companies, has created an immediate resource gap. To discuss, contact arjun.chauhan@everestgrp.com.

Cybersecurity 69

Cybersecurity Engineering Offshoring Collaborations 69

.orgSource

SEPTEMBER 20, 2021

I love helping my colleagues make those important contacts.orgCommunity’s Solutions in Action webinar features the association industry’s most resourceful experts. Ninety percent of success is having the right connections. They are providers of the products and services we all need to stay ahead in the digital marketplace.

Service 64

Service 64

31 West

FEBRUARY 22, 2023

You do not want to spend time and resources on routing tickets or tending to repetitive tasks. There are plenty of learning resources available that can help you with personalizing the product. In terms of self-help resources, you can access ManageEngine’s knowledge base, service packs, and online resources.

Right-Sizing 130

Right-Sizing Customer Service Out-Tasking Banking 130

Perficient Digital Transformation

MAY 19, 2023

Through webinars, workshops, conferences, and other events, participants can learn about innovative techniques, tools, and strategies that promote accessibility in digital environments. Collaboration and Partnerships: GAAD promotes collaboration between individuals, organizations, and communities working towards accessibility.

Design 64

Design Collaborations Service Software 64

Everest Group

APRIL 13, 2022

Key Global Services Trends Shaping 2022 | On-demand Webinar. In this webinar, our experts break down key global services market developments and explore trends in outsourcing and the global in-house market. WATCH THE WEBINAR ON DEMAND. Related Resources. Insights on the growth of the GBS market.

Service 52

Service Insurance Banking Sourcing 52

Perficient Digital Transformation

JANUARY 21, 2022

In our recent webinar, “Improve Medical Product Information Sharing With Virtual Agents,” Prabha Ranganathan , Kari Blaho-Owens , and Nico Frantzen discussed the ways that implementing virtual agents in life sciences companies’ call center operations can help to promote pharmacovigilance and more effectively service customers.

Call Center 69

Call Center Sourcing Out-Tasking Automation 69

Everest Group

MAY 25, 2023

By better understanding the cost reductions available at the contract and resource/functional levels, enterprises can maximize their return on investment. Watch this webinar to learn the Six Key Pricing Themes Dominating 2023. Cloud contract negotiation with Microsoft for Azure can be complex.

Operational Costs 59

Operational Costs Marketing Service 59

Everest Group

DECEMBER 10, 2021

Webinar: It’s Not a Talent War, It’s a New Reality. Everest Group will present the findings of its 2022 Key Issues Study in a December 14 webinar. Register for the webinar here. Register for the webinar here. Additional Resources Available from Everest Group. About Everest Group.

Research 52

Research Government Sourcing Engineering 52

Everest Group

AUGUST 24, 2022

Industry: banking and financial services Sub-industry: financial crime and compliance Geography: global In this report, we cover vertical-specific FCC operations. Market Insights™ Future Risk & Compliance in Banks. Learn More. Delighting Insurance Customers Through a Simplified Experience. Learn More. PEAK Matrix®. Learn More. Learn More.

Banking 52

Banking Insurance Service Advisory 52

SirionLabs

DECEMBER 2, 2020

Webinar Alert] Manage Contract and Revenue Risk with Next-gen Contract Management. Join this webinar to learn how leading organizations are creating a competitive advantage for themselves by leveraging next-gen CLM technology to manage revenue risk, reduce revenue leakage, and enable stronger customer relationships. LEARN MORE.

Analytics 52

Analytics Government Automation Software 52

SirionLabs

DECEMBER 2, 2020

Webinar Alert] Manage Contract and Revenue Risk with Next-gen Contract Management. Join this webinar to learn how leading organizations are creating a competitive advantage for themselves by leveraging next-gen CLM technology to manage revenue risk, reduce revenue leakage, and enable stronger customer relationships. LEARN MORE.

Analytics 52

Analytics Government Automation Software 52

Everest Group

FEBRUARY 26, 2024

Recent banking sector acquisitions underscore a clear strategic focus on directing resources to targeted areas. The merged entities will benefit from larger resource pools, facilitating improved alignment between skills and talent.

Banking 59

Banking Risk Management Risk Management Marketing 59

IBM Services

JANUARY 25, 2024

Generative AI is opening doors and creating new opportunities and risks for organizations globally, with human resources (HR) leadership playing a key role in managing these challenges. In 2018, IBM established the AI Ethics Board as a central, cross-disciplinary body to support a culture of ethical, responsible and trustworthy AI.

Human Resources 102

Human Resources Government Jobbing Research 102

Perficient Digital Transformation

SEPTEMBER 5, 2023

Who will this affect, and what resources will be needed? To answer these questions and take the next steps, watch our webinar “ Building An Arc Flash Electrical Safety Program at Xcel Energy.” How much will this cost? Can it be capitalized? When will these changes be implemented?

Regulations 52

Regulations Engineering Jobbing Sourcing 52