31 West

MARCH 24, 2024

DSPM isn’t just about securing data; it transforms how tech firms engage and hold the trust of those they serve. So what happens when DSPM becomes part of the customer service equation? Tech companies are in a relentless pursuit to heighten the caliber of their customer service – a critical determinant of success.

Customer Service 100

Customer Service Service Call Center Outsourcing 100

IBM Services

JANUARY 15, 2024

While digital transformation has been a trend for some years, emerging technologies have made this movement even more important. Companies are rethinking their business models to become more digital and competitive. Digital transformation is an important component of a modern organization’s business operations.

Cybersecurity 75

Cybersecurity E-Commerce Robotics Process Automation Inventory Management 75

IBM Services

MARCH 4, 2024

We have all been witnessing the transformative power of generative artificial intelligence (AI), with the promise to reshape all aspects of human society and commerce while companies simultaneously grapple with acute business imperatives. This requires a holistic enterprise transformation. times higher ROI.

Government 104

Government Co-Sourcing Engineering Risk Management 104

IBM Business Partners

JUNE 12, 2023

While central banks have a very different mission from commercial banks, what they do have in common is the need to modernize their IT operations to support digital transformation, contain costs, source key skills and mitigate operational and cybersecurity risks. What does it mean to “do cloud right?”

Banking 97

Banking Cybersecurity Collaborations Service 97

Perficient Digital Transformation

MAY 9, 2024

Join us as we uncover the transformative power of accessibility in education and its profound impact on teaching and learning. Providing digital materials and technologies that are compatible with assistive technologies, such as screen readers, magnifiers, and alternative input devices.

Design 52

Design Flexibility 52

31 West

MARCH 8, 2023

ServiceNow’s advanced built-in capabilities and robust user interface have enabled IT specialists to adapt to the digitized workflow seamlessly. The digital transformation, especially the shift from the manual workforce to remote employees, has become much easier with this AI-powered ITSM tool. Why are Roadmaps Important?

Right-Sizing 130

Right-Sizing Flexibility Out-Tasking Software 130

IBM Services

NOVEMBER 20, 2023

In 2023, organizations have faced an unprecedented level of pressure to digitally transform with the rise of generative AI as well as imperatives such as sustainability, labor productivity and security. For many organizations, the answer is a hybrid cloud approach.

Regulations 91

Regulations Banking Cybersecurity Insurance 91

IBM Business Partners

JUNE 14, 2023

According to Debbie Vavangas, IBM Consulting VP, one of the main reasons digital transformation efforts fail is that organizations don’t fully account for the humans involved. In certain circumstances, it’s tempting to remove the human element in a digital transformation.

Research 87

Research Automation Accounting Design 87

Intelligent Management Inc.

FEBRUARY 16, 2023

It is a transformational, systemic approach to management and provides a complete method for systemic, breakthrough thinking. TOC belongs, first and foremost, in the Boardroom, where it can inform and direct the highest level of strategy. Frankly, it’s painful just to write those words.

Design 145

Design Sourcing Management Engineering 145

IBM Services

FEBRUARY 12, 2024

Across arguably every industry, business leaders view a great customer experience strategy as a key differentiator. How we arrived at this CX environment Early days of retail Before mass media, it was harder to know what other products were available outside of the ones offered by the local store.

E-Commerce 100

E-Commerce Retail Manufacturing Analytics 100

IBM Services

JANUARY 15, 2024

Enterprises now recognize the importance of leveraging innovative technologies to drive digital transformation and achieve cost efficiency. The path of digital transformation is fraught with challenges. The plan aimed to address digital transformation along with a digital construction plan for 2023.

Efficiency 73

Efficiency Insurance Robotics Process Automation Automation 73

IBM Services

JANUARY 11, 2024

Instead of putting off change, leaders should seek new ways to accelerate digital transformation in their hybrid strategy. Figuring out what different teams have done with COBOL over the years is what makes it so hard to manage change. So much so that many companies are afraid to make substantive changes to them.

Co-Sourcing 106

Co-Sourcing Banking Automation Design 106

Planergy Software

SEPTEMBER 17, 2021

What is Digital Transformation? Digital transformation is a comprehensive embrace of digital technologies by a business or organization. Organizations have been transforming their businesses to digital platforms for decades. Since March 2020, more people expect to buy online.

E-Commerce 97

E-Commerce Robotics Process Automation Accounting Analytics 97

Everest Group

JANUARY 19, 2024

Life Sciences Digital Services Specialists As life sciences enterprises adapt to the post-pandemic market, global macroeconomic uncertainties and geopolitical disruptions are compelling biopharmaceutical and medical devices enterprises to rethink their future growth strategy.

Service 59

Service Sourcing Marketing Healthcare 59

Neeyamo

JULY 20, 2021

Eric Kimberling once said, “Digital Transformation really doesn’t have a lot to do with the digital part of the term but a lot more to do with the latter part, transformation.”. Today, digital transformation is often equated to business transformation, rightly given the circumstances.

Cybersecurity 97

Cybersecurity Payroll Analytics Efficiency 97

Amzur

SEPTEMBER 9, 2021

Is digital transformation overhyped across industries? . If you observe this closely, there is a steep growing trend of digital transformation for the last 5 years in the USA. . What is a digital transformation and its benefits?”. What is a digital transformation and its benefits?”.

Robotics Process Automation 83

Robotics Process Automation Right-Sizing Retail Automation 83

Perficient Digital Transformation

MARCH 6, 2024

In a recent episode of the What If? podcast , May Habib, CEO of Writer, shared valuable insights on the barriers organizations face when it comes to embracing generative AI in their digital strategies. She also discussed how Writer is addressing these challenges and empowering businesses to leverage the power of AI.

Out-Tasking 52

Out-Tasking Regulations Government Sourcing 52

Amzur

SEPTEMBER 2, 2021

Do you know more than 80% of businesses striving toward digital-first strategy post-pandemic? Have you ever thought of what is the digital-first culture and its impact on the business? Digital business transformation has become a buzzword amid the pandemic and raised the emergency to embrace it. .

Automation 80

Automation Out-Tasking Marketing Analytics 80

IBM Services

JANUARY 9, 2024

We’ve found in this new IBM-sponsored IDC white paper that the shift to delivering IT-as-a-service is foundational and extends the strategic transformation of IT infrastructure, adding even more value to the business. Picture this: your business is a dynamic player in your industry at the brink of a pivotal juncture. The result?

Government 72

Government Flexibility Automation Research 72

Metasource

FEBRUARY 28, 2023

Let’s take a deep dive into the evolution of these services and how organizations have used them over the years to find out: How the Internet Revolutionized BPO The modern-day internet was a game changer for businesses of all kinds – as was the idea of digital transformation that followed. It could all become digital.

BPO 98

BPO Business Process Outsourcing Call Center Outsourcing 98

Everest Group

MARCH 23, 2023

They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including the retirement of legacy platforms, cloud migration, and process automation.

Marketing 98

Marketing Robotics Process Automation Service Insurance 98

Capgemini

FEBRUARY 6, 2024

In today’s digital age, clients expect convenient, personalized experiences at their fingertips. A recent report by Refinitiv found that only only 37% of investors gave their providers a top score for digital experience. Clients demand tailored communication across all social platforms regularly.

Banking 52

Banking Sales Analytics Customer Service 52

Zinnov

APRIL 4, 2024

What if you could create content that not only resonates with your audience but also adapts to their ever-changing needs and preferences? IA is transforming business landscapes by making processes smoother, reducing errors, boosting productivity, and improving experiences for customers, employees, and all stakeholders.

Automation 52

Automation Retail Insurance Collaborations 52

IBM Services

MARCH 14, 2024

According to a study conducted by HFS Research in partnership with IBM Consulting®, only 25% of surveyed enterprises have reported solid ROI on business outcomes from their cloud transformation efforts. What does a Hybrid by design approach involve? We view this as a default approach, which characterizes most companies today.

Design 74

Design Cybersecurity Automation Research 74

IBM Services

JANUARY 25, 2024

As such, more organizations are increasing their dedication to CX strategy and looking towards successful customer experience examples for inspiration. First, the organization puts the customers’ interest first when devising marketing strategies. Finally, they can offer discounts for an accessory or a new product.

E-Commerce 72

E-Commerce Retail Right-Sizing Customer Service 72

Hyland

JANUARY 30, 2023

This is a summary of the Hyland-sponsored webinar Content Fuels Your Anywhere-Work Strategy: Top Trends Shaping the Content Services Market , featuring guest speaker Cheryl McKinnon, Principal Analyst, Forrester Research. So what does Cheryl see coming in 2023? Forrester’s 5 trends for content services in 2023 1.

Marketing 97

Marketing Service Analytics Research 97

The Scalers

SEPTEMBER 20, 2023

If the Covid-19 pandemic changed the world of work forever, with distributed teams as a norm, AI is set to transform the process of building dedicated development teams. ITDMs now play a vital role in leading data-driven strategies, enabling their organisations to navigate, thrive, and scale in an unpredictable market.

Offshoring 97

Offshoring Engineering Cybersecurity Collaborations 97

IBM Services

JANUARY 19, 2024

One of the most important reasons why organizations are increasingly embracing digital transformation is to revolutionize how they serve the customer. The future of customer experience (CX) is more : more data, more technology, more surprising and delighting. Without customers , there is no revenue, no profitability and no business.

Design 92

Design Customer Service Service Marketing 92

Everest Group

MARCH 23, 2023

They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including retirement of legacy platforms, cloud migration, and process automation.

Marketing 86

Marketing Robotics Process Automation Service Insurance 86

.orgSource

MARCH 20, 2023

Is it time to put a wrap on digital transformation? Yes, digital transformation depends on hardware and software. Unfortunately, despite the hefty price tag, the mechanics are meaningless without the philosophy, strategy, and culture that maximizes those tools. Your CMS, LMS, and AMS are chatting happily together.

Flexibility 52

Flexibility Software Analytics Engineering 52

IBM Services

DECEMBER 20, 2023

Artificial intelligence (AI) is a transformative force. Without an AI strategy, organizations risk missing out on the benefits AI can offer. An AI strategy helps organizations address the complex challenges associated with AI implementation and define its objectives. What is an AI strategy?

Right-Sizing 77

Right-Sizing Government Out-Tasking Outsourcing 77

IBM Services

MARCH 31, 2023

Every year, the Masters Digital team looks for opportunities to innovate and enhance the experience while preserving its simplicity, beauty and ease of use. This data is then transformed into the features found in the Masters app. It’s a complex and multifaceted challenge.

Collaborations 86

Collaborations Design Analytics Flexibility 86

IBM Services

MAY 16, 2023

What’s more, the number of offshore full-time equivalent employees (FTE) jumped 115%. What are managed marketing services (MMS)? IBM Consulting offers managed marketing services that help clients improve their customer journeys by bringing together strategy, experience, technology and operations.

Marketing 73

Marketing Management Service Offshoring 73

IBM Business Partners

JULY 26, 2023

Expanding the use of AI capabilities across core HR processes in recruiting, retaining and developing skills and talent promises to deliver enterprise transformation and allow organizations to compete in a global market. Failure to adopt a responsible AI strategy can result in great reputational, regulatory, legal, and even financial impact.

Human Resources 71

Human Resources Automation Jobbing Efficiency 71

IBM Services

JANUARY 25, 2024

” Read the “Presidio AI Framework” paper to learn how to address generative AI risks with guardrails across the expanded AI life cycle As generative AI continues to go mainstream, organizations are excited about the potential to transform processes, reduce costs and increase business value. .”

Human Resources 102

Human Resources Government Jobbing Research 102

IBM Services

DECEMBER 5, 2023

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. Retailers recognize the need to build their strategies around AI, integrating it into many aspects of their operations.

Retail 94

Retail Inventory Management Efficiency Call Center 94

MicroAgility

APRIL 18, 2021

He is focused on spearheading innovation and growth strategies for internal, enterprise-customer, SMB and consumer use, harnessing his extensive experience in digital transformation and delivery excellence. What is your definition of good governance as it relates to technology amid COVID-19 Pandemic??

E-Commerce 98

E-Commerce Government Engineering Collaborations 98