31 West

JANUARY 12, 2023

It’s fair to say that global digitalization has hit every sector in the last decade. With some embracing the idea of outsourced IT help desk Services to third parties, it comes as no surprise that the banking and finance sector embrace the digital transformation. What is Digital Transformation?

Banking 130

Banking Finance Automation Human Resources 130

31 West

MARCH 24, 2024

Tech companies are in a relentless pursuit to heighten the caliber of their customer service – a critical determinant of success. So what happens when DSPM becomes part of the customer service equation? This is essential in building trust and maintaining high standards for customer service within the technology sector.

Customer Service 100

Customer Service Service Call Center Outsourcing 100

Perficient Digital Transformation

APRIL 17, 2024

Empowering Automation in the Digital Era In this highly digitally connected world, companies are always looking for new and creative ways to improve efficiency, simplify procedures, and provide better customer service.

E-Commerce 105

E-Commerce Data Entry Automation Robotics Process Automation 105

IBM Services

NOVEMBER 6, 2023

By adopting these 4 best practices to invest in the right technology and leverage the most recent advances in generative AI , enterprises can unlock unique services for SMB customers. However, this isolated qualitative customer information is not enough to serve a client’s needs.

Administrative 111

Administrative Sourcing Efficiency Sales 111

IBM Services

DECEMBER 4, 2023

The Digital Operational Resilience Act (DORA) is a landmark piece of legislation in the European Union (EU) that is designed to help fortify the operational resilience of the financial sector, making it fit for purpose in the digital age. With that said, there isn’t a one-size-fits-all route to addressing DORA.

Right-Sizing 96

Right-Sizing Risk Management Risk Management Regulations 96

3Pillar Global

SEPTEMBER 6, 2023

The acquisition augments 3Pillar’s deep experience in providing cloud-native product development with Chenoa’s low-code and no-code development services while building greater scale in AI and machine learning capabilities across the combined entity. served as the exclusive financial advisor to Chenoa Information Services.

Marketing 98

Marketing Service Insurance Banking 98

Everest Group

NOVEMBER 10, 2023

Low-code technology has firmly integrated into modern application development strategies, enabling organizations to quickly adapt to evolving digital landscapes and customer demands. Looking ahead, low-code technology’s influence will expand beyond internal applications to include customer-facing solutions and seamless integrations.

Insurance 105

Insurance Finance Healthcare Information Technology 105

IBM Services

JANUARY 15, 2024

While digital transformation has been a trend for some years, emerging technologies have made this movement even more important. Companies are rethinking their business models to become more digital and competitive. Digital transformation is an important component of a modern organization’s business operations.

Cybersecurity 78

Cybersecurity E-Commerce Robotics Process Automation Inventory Management 78

Everest Group

MARCH 11, 2024

Consumer Packaged Goods (CPG) IT Services Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. LEARN MORE ABOUT Top Service Providers

Service 59

Service Retail Manufacturing Banking 59

Perficient Digital Transformation

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Partnering with the right digital transformation service provider is vital to thrive in this digital age. Drive innovation with creative talent and practices.”

Service 98

Service Right-Sizing Research Healthcare 98

Everest Group

FEBRUARY 16, 2024

Financial Crime and Compliance (FCC) Operations Services The Financial Crime and Compliance (FCC) operations landscape is rapidly expanding within the Banking and Financial Services (BFS) industry. In response to these challenges, the demand for digital-led FCC offerings is rising.

Co-Sourcing 69

Co-Sourcing Banking Service Advisory 69

Offshore India Data Entry

APRIL 24, 2024

Early BPO Services Initially, BPO services focused on call centers and data entry, with companies like IBM and Accenture leading the way. By leveraging BPO services, companies can gain a competitive edge in today’s fast-paced business landscape.

BPO 52

BPO Data Entry Business Process Outsourcing Offshoring 52

Everest Group

APRIL 3, 2024

Post-quantum cryptography (PQC) has become essential for enterprises to protect against future quantum-enabled attacks and secure digital assets and sensitive data. In the quantum computing era, PQC is vital in ensuring the long-term security of digital communication and data protection. Reach out to explore this topic further.

Cybersecurity 72

Cybersecurity Research Banking Collaborations 72

3Pillar Global

NOVEMBER 28, 2023

The digital world is transforming quickly. As we discussed in part one , banking and financial services consumers expect today’s digital products to be convenient and tailored to their individual needs and preferences. Digital products should also have the capability of leveraging customer feedback.

Banking 59

Banking Streamline Operations Service Customer Service 59

IBM Services

SEPTEMBER 20, 2023

Few technologies have taken the world by storm the way artificial intelligence (AI) has over the past few years. When implemented in a responsible way—where the technology is fully governed, privacy is protected and decision making is transparent and explainable—AI has the power to usher in a new era of government services.

Government 110

Government Cybersecurity Automation Efficiency 110

IBM Services

MARCH 20, 2024

Each year we see the challenges that enterprises face become more complex as they strive to keep up with the latest technologies, such as generative AI, and increasing customer expectations. This includes cyber incidents, technology failures, natural disasters and more. Similarly, in the U.S. Similarly, in the U.S.

Cybersecurity 81

Cybersecurity Regulations Banking Risk Management 81

IBM Services

JANUARY 12, 2024

The integration of artificial intelligence (AI) has ushered in a new era of technological progress, offering a spectrum of benefits across industries. However, as AI services find a home in cloud platforms, the issue of data confidentiality takes center stage. This ensures that students can trust the output in front of them.

Regulations 104

Regulations Healthcare Administrative Finance 104

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).

Human Resources 116

Human Resources Advisory Research Operational Costs 116

The Hackett Group

SEPTEMBER 21, 2023

The detailed analysis of current SG&A costs engaged proprietary performance benchmarks from The Hackett Group ® to quantify for the first time the potential impact Generative AI will have on SG&A, including finance, procurement, human resources, information technology, marketing, sales and other functions.

Advisory 105

Advisory Robotics Process Automation Research Automation 105

Everest Group

APRIL 16, 2024

In this informative webinar, Everest Group’s pricing analysts will discuss how enterprises can drive more value in their outsourced contracts amid the current global economic slowdown.

Business Process Outsourcing 64

Business Process Outsourcing Outsourcing Call Center Management 64

Zinnov

AUGUST 8, 2023

In our newest episode of the Business Resilience series, Pari Natarajan, CEO, Zinnov speaks with Shankar Arumugavelu, SVP & Chief Digital & Information Officer, Verizon Communications Inc., to unravel the strategies, technologies, and innovations that the Telecom giant is using to cater to the modern consumer.

Customer Service 98

Customer Service Analytics Automation Customer Support 98

3Pillar Global

AUGUST 15, 2023

In today’s rapidly changing digital age, banks and financial institutions must remain up-to-date with the latest technologies. We now live in an age where customers expect that the digital products and services they use will be personalized, secure, and will deliver to their expectations.

Banking 98

Banking Efficiency Research Service 98

IBM Services

FEBRUARY 12, 2024

Advancements in technology mean customers can order virtually any product and receive it in less than a week. Many customers were limited to the goods and services in their near vicinity. Consumers could learn about new products and services without leaving their homes or turning on the TV.

E-Commerce 103

E-Commerce Retail Manufacturing Analytics 103

The Hackett Group

OCTOBER 6, 2023

Miami, FL — October 6, 2023 — Digital World Class ® technology organizations deliver far greater value than their peers and are more resilient and better able to navigate uncertainty, while also spending 18% less and operating with 27% fewer staff, according to new research from The Hackett Group , Inc. NASDAQ: HCKT).

Advisory 105

Advisory Research Labor Costs Streamline Operations 105

IBM Services

FEBRUARY 1, 2024

Ever since the COVID-19 pandemic, cash usage has been decreasing worldwide and digital payments based on cryptocurrencies or legacy digital payment systems have prevailed. What are central bank digital currencies? What are central bank digital currencies?

Banking 101

Banking Retail Regulations Research 101

Influx

APRIL 18, 2024

54% of businesses rely on third-party vendors to augment their customer service. Support as a Service (aka SaaS) is similar to Software as a Service, but instead of providing software, this service offers support solutions on a subscription basis — giving you the same level of autonomy over external support.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

Zinnov

JANUARY 26, 2023

Digital transformation and customer experience enhancement have been on the priority list of enterprises globally for some time now. GSIs play a critical role in every technology-driven business. It has enabled enterprise digital transformation , by helping transition into digital technologies, processes, and smart ways of working.

Advisory 105

Advisory Cybersecurity Design Outsourcing 105

IBM Services

DECEMBER 18, 2023

This is information relating to the Earth’s surface, its climate, the people who live on it, its ecosystems and more. Geographic information systems (GIS ) visualize and make sense of this data, helping people and businesses better understand the patterns and relationships of our world.

Government 106

Government Sourcing Efficiency Reduced Costs 106

IBM Services

JANUARY 19, 2024

The future of customer experience (CX) is more : more data, more technology, more surprising and delighting. Study after study shows that customer loyalty is decreasing, as customers demand more from the providers of goods and services and show their displeasure by switching brands. Or personalization can occur on the product-level.

Design 95

Design Customer Service Service Marketing 95

Magellan Solutions

MARCH 26, 2024

Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom?

Customer Service 52

Customer Service BPO Service Nearshoring 52

Amzur

APRIL 18, 2024

From integrating emerging technologies to managing cybersecurity threats and driving operational efficiencies, the role of a CIO has never been more complex or crucial. Machine Learning, a branch of AI technology, can be used to automate the tedious tasks of cleansing and integrating data, ensuring accuracy for reliable analysis.

Cybersecurity 100

Cybersecurity Out-Tasking Automation Research 100

IBM Services

APRIL 15, 2024

Facing a constant onslaught of cost pressures, supply chain volatility and disruptive technologies like 3D printing and IoT. Technology and disruption are not new to manufacturers, but the primary problem is that what works well in theory often fails in practice. The manufacturing industry is in an unenviable position.

Manufacturing 103

Manufacturing Engineering Analytics Flexibility 103

Amzur

APRIL 25, 2024

Introduction As intruders and attackers become more intelligent by embracing AI technologies, CIOs are under immense pressure to confront AI-powered cyberattacks to protect their infrastructure and assets. Consider AI technology, a security guard who can see into the future, identifying threats even before they occur. But why?

Cybersecurity 59

Cybersecurity Healthcare Automation Analytics 59

IBM Services

SEPTEMBER 21, 2023

Generative AI and large language models are poised to impact how we all access and use information. But as organizations race to adopt these new technologies for business, it requires a global ecosystem of partners with industry expertise to identify the right enterprise use-cases for AI and the technical skills to implement the technology.

Software 115

Software Sourcing Flexibility Design 115

Metasource

FEBRUARY 28, 2023

Business process outsourcing (BPO) is a practice in which an organization contracts a third-party service provider to perform business tasks on their behalf. However, it has dramatically expanded and evolved as not only the internet but advanced technology solutions have become critical to business success. It could all become digital.

BPO 98

BPO Business Process Outsourcing Call Center Outsourcing 98

IBM Services

SEPTEMBER 29, 2023

As the pace and volume of digital business continue to increase, organizations are facing mounting pressure to accelerate the speed at which they do business. The ability to quickly respond to shifting customer and market dynamics has become key for contending with today’s growing digital economy.

Automation 110

Automation Order Management Sourcing Analytics 110

Everest Group

MARCH 8, 2024

However, at the core of AI development lies the need for large training datasets, a challenge met by Data Annotation and Labeling (DAL) services. Each profile offers a comprehensive overview of the provider’s strengths and limitations, enabling enterprises to make informed decisions as they navigate the evolving DAL landscape.

Manufacturing 64

Manufacturing Banking Regulations Operational Costs 64