Perficient Digital Transformation

DECEMBER 28, 2023

At Perficient, we revolutionize the world’s leading brands, how they engage with their customers, and propel their business forward. Latin America, and India empowers us to redefine excellence throughout the industry. Our global footprint across the U.S.,

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Healthcare Design Analytics Automation 52

Magellan Solutions

JUNE 19, 2023

AI is upon us and is now disrupting many industries, including outsourcing. Education , healthcare , human resources , and even the legal industry are being disrupted by AI. With the rise of AI, have you ever wondered how AI is transforming outsourcing? Today, we will explore how AI is revolutionizing outsourcing.

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Outsourcing Out-Tasking Collaborations Call Center 105

Perficient Digital Transformation

NOVEMBER 10, 2021

Throughout this past year, leading industry analyst firms have included Perficient in reports spanning a variety of topics and technologies. We believe these reports showcase how Perficient comes to the table with innovative and strategic thinking around the most timely topics. Deliver Fully Integrated Healthcare Experiences.

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Healthcare Robotics Process Automation Government Automation 78

Perficient Digital Transformation

AUGUST 4, 2023

The Digital Transformation Services Landscape, Q3 2023 Report The recently published Forrester report defines digital transformation services as “Service providers that enable companies to leverage modern technology, practices, and ecosystems to deliver new sources of value and continuously improve business outcomes.”

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Service Right-Sizing Research Healthcare 98

Magellan Solutions

JULY 21, 2023

Outsourcing allows businesses to enjoy advantages such as: Specialized expertise Access to the latest technologies Streamlined business processes Cost saving Increased efficiency and productivity Flexibility Focus on core tasks Selecting the right outsourcing partner can help companies improve efficiency and optimize business processes.

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Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Magellan Solutions

MAY 21, 2023

Customers can express themselves properly without language barriers, improving customer satisfaction and loyalty. Improved Communication This kind of answering service can help your business bridge the communication gap with your non-English speaking customers. This is especially true if you have many diverse customers.

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Perficient Digital Transformation

DECEMBER 28, 2023

As an award-winning workplace, Perficient colleagues collaborate with experts from across industries and time zones to strategize, test, and build end-to-end solutions for the world’s biggest brands and largest enterprises. Watch the video to learn how we’re accelerating growth for our clients, partners, and colleagues around the world.

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Magellan Solutions

JANUARY 26, 2024

Led by CEO Frederick Chua, Magellan Solutions forged an adaptive approach that drove its rise as an industry leader. Learn how they turn vague client needs into tangible success and achieve a high client retention rate. Their blueprint teaches invaluable lessons for achieving agility and excellence in the BPO industry.

BPO 52

BPO E-Commerce Right-Sizing Outsourcing 52

CGS Inc

OCTOBER 14, 2021

It’s an honor to again be recognized by TMC CUSTOMER magazine for our commitment to deliver the best customer experience through our BPO services during a crucial period for customer service among all industries,” said Steve Petruk, president, Global Outsourcing division at CGS. 10/14/2021.

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Business Process Outsourcing Call Center BPO Outsourcing 98

Infosys Consulting

OCTOBER 18, 2023

We live in a world governed by data and AI technologies. Yet, in the next five years, big data and machine learning will grow exponentially, especially in the following areas: Marketing, operations, finance, and healthcare. Valuable information is produced any time we use an app on our phones or scour the web through our computers.

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Healthcare Banking Finance Streamline Operations 52

Perficient Digital Transformation

JANUARY 2, 2024

And being the basketball geek that I am, I did research to find out what the Timberwolves have done differently this season compared to other seasons that have helped them vault up to the top of the standings through the first month and a half of play. I know, it sounds like a stretch but let me explain.

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Research Marketing Out-Tasking Retail 104

Vilmate

JUNE 23, 2022

It transforms the ways we communicate, work, travel, entertain and use services. In this abstract, we’ll discuss why equity in healthcare is important. And how technology can help overcome global health disparities. According to UN reports , around 5 billion people used the internet in 2021.

Healthcare 52

Healthcare Nearshoring Sourcing Research 52

Magellan Solutions

NOVEMBER 7, 2023

This can lead to increased efficiency, cost savings, and improved quality of work. Let’s explore the signs of when do you need to outsource a call center. For example, if you need help with healthcare services, the outsourcing company must be HIPAA (Health Insurance Portability and Accountability Act) compliant.

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Call Center Outsourcing Pharmaceuticals Out-Tasking 52

Magellan Solutions

JULY 20, 2021

Did you know that Philippines Call Center Outsourcing can increase your company’s value by threefold? Businesses are told time and time again that they will call center outsourcing Philippines is highly advantageous. Can contact center services Philippines triple your business value? Let us take a look.

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Call Center Outsourcing E-Commerce BPO 52

Magellan Solutions

JULY 22, 2021

Many start-up healthcare facilities want to outsource medical billing service in order to focus on their core function. Ergo, you need to look for an outsourcing company that offers agents with experience in the medical industry. Filipino Healthcare Professionals and How They Can Help in Your Outsourced Billing Services.

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BPO Outsourcing Call Center Service 52

Groove Technology

JULY 7, 2022

Entrepreneurs have used these services to save time and resources, as well as for a range of purposes. Even if it is, however, Vietnam continues to play a significant role in advanced technologies, particularly in the software outsourcing industry. Almost all people’s perceptions of Vietnam are that it is a small, poor country.

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Software Outsourcing Offshoring Information Technology 130

Magellan Solutions

OCTOBER 26, 2023

The solution is simple: Opt to outsource inbound call center services. But what to look for when outsourcing call center services for your business? One of the most reliable ways to assess their performance, reliability, and the satisfaction of their past clients is by reading reviews and testimonials. What can you do?

Call Center 52

Call Center Outsourcing BPO Out-Tasking 52

Magellan Solutions

AUGUST 2, 2021

The pandemic put an enormous pressure on global healthcare systems. Thus, the contact center industry in the Philippines helps clients to adapt to the changed situation. . Moreso, the industry prioritizes patient and business outcomes. . Highlighting the biggest call center company in the Philippines.

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BPO Outsourcing Call Center Healthcare 52

Magellan Solutions

AUGUST 25, 2021

When we talk about telemarketing services in the Philippines , we often think about trillion dollar industries like healthcare, construction and automotives. However, there are industries that are often overlooked but are now breaking new grounds thanks to telemarketing. Case in point: 3D technology market.

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Marketing Call Center Manufacturing Sales 52

IBM Business Partners

AUGUST 2, 2023

Over the years, chatbots have become seamlessly integrated in our day-to-day lives — in our homes, on our phones, on social media or in apps for shopping online, healthcare, customer support and more. That raises the question, how can business owners keep all customers satisfied with their customer experience?

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Retail Customer Service Banking Healthcare 56

Magellan Solutions

MARCH 26, 2024

That is, the right BPO partner is more than just an outsourced provider – it is a unique and adaptable business ally that can help your company develop and transform as it grows. SMEs need to know precisely what processes they are paying for and how it will determine the charges clients need to cover next.

Customer Service 52

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Magellan Solutions

MAY 31, 2020

This has crippled many industries and made certain services inaccessible. What has made it vital nowadays is the need of the healthcare sector to limit their on-site services, while also reaching as many patients as they could. Telemedicine services are made to deliver healthcare services remotely. Is telemedicine here to stay?

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Service Healthcare BPO Outsourcing 52

Zinnov

FEBRUARY 28, 2022

Acquiring Neudesic is not a surprising choice since most of IBM’s recent acquisitions have been services companies and we are likely to see more similar moves in the future. Value creation will accelerate across all industries from design, to supply chain and business processes. What Neudesic’s Acquisition means for IBM.

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Retail Healthcare Marketing Software 98

Magellan Solutions

JULY 7, 2021

Magellan Solutions’ after hours call answering service can help you fill the gaps in your client support schedule. When your staff goes home, we clock in. We continue delivering excellent customer service until your team is ready to take over again. We act as an extension of your front office team.

Call Center 52

Call Center Service Insurance Healthcare 52

Magellan Solutions

APRIL 11, 2021

How Does Outsourcing Philippines Coping Up With The Current COVID-19 Situation? The COVID-19 pandemic disrupted the operation of the BPO industry. The call center industry had to immediately think of some ways to regain the client’s trust. Call center company shouldered the expenses for delivery of equipment.

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Outsourcing Call Center BPO Healthcare 52

Magellan Solutions

MAY 19, 2023

Business process management (BPM) is the process of planning and improving business processes. This approach is used for the company to meet its objectives. BPM helps companies in finding and removing challenges and inefficient processes. By improving their operations, businesses can increase their bottom line.

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BPO Outsourcing Management Out-Tasking 52

Magellan Solutions

NOVEMBER 10, 2023

However, the Philippines stands out due to its impressive recent industrial growth, which has increased by 40–50% in the last three years and by 30% in the last ten, establishing it as a serious rival to India. However, the time zone offered by the Philippines is in good alignment with US business hours. Intrigued why?

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Outsourcing BPO Customer Support Customer Service 52

Magellan Solutions

JULY 12, 2021

Why is Call Center Outsourcing Philippines the top destination for offshore services? When we talk about outsourcing, one of the top destinations that comes up is the Philippines. The Philippines is really the top call center hub in the world. In this article we will discuss all about the work environment in the Philippines.

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Call Center Outsourcing MicroSourcing Offshoring 52

Magellan Solutions

OCTOBER 6, 2022

As a result typing services are in-demand in a lot of industries. Let us take a deeper look. TYPING SERVICES: MEANING, HOW DOES IT WORK, & RATES. They can help you compile word documents, even from several sources, into one to generate reports and to support statistical data. . 2) IMPROVE DATA SECURITY AND ACCURACY.

Outsourcing 75

Outsourcing Service E-Commerce Administrative 75

IBM Business Partners

JULY 19, 2023

The exponential leap in generative AI is already transforming many industries: optimizing workflows , helping human teams focus on value added tasks and accelerating time to market. Life sciences industry is beginning to take notice and aims to leapfrog the technological advances.

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Co-Sourcing Regulations Human Resources Manufacturing 66

Magellan Solutions

SEPTEMBER 29, 2023

It helps keep loyal customers, boost lifetime value, and generate referrals. Read on to find out how inbound support services can help with your business growth! We will also offer tips for exceptional customer experiences. Buckle up; we’re about to journey to the heart of modern business growth.

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Service Customer Support Outsourcing Professional Outsourcing 52

Magellan Solutions

MAY 20, 2021

Let your clients have open communication channels. Inbound and outbound customer support improves the quality of a customer’s experience. . Multilingual Call Center Services. Omnichannel Contact Center. Types of communication of Magellan Solutions’ inbound call center process. Call center. Social Media.

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Call Center E-Commerce Out-Tasking Customer Service 40

Magellan Solutions

JULY 2, 2021

The industry had grown by 250% since 1995 , and was still growing. The call center industry was still on the rise. . By 2003 , call center outsourcing philippines and worldwide bpo companies consisted of 5,320 call centre operations. . This explains why we have earned the respect and loyalty of our business clients.

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Call Center Outsourcing E-Commerce BPO 52

Magellan Solutions

JULY 19, 2021

Many industries took a hit because of the COVID-19 pandemic. Adoption of digital innovations is now front and center. A fact that outsource data entry helps to make it possible. Industry experts believe that with the continuous acceleration of data analytics and automation, it will be even bigger post-pandemic. .

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Data Entry Outsourcing Analytics Retail 52

Magellan Solutions

JULY 30, 2021

Let’s take a quick look at how Magellan Solutions managed to be consistent at the top spot of BPO Philippines over the last 3 years. All these companies aim to provide the best possible solution for their clients. We will also show you the top BPO Philippines from 2019 to 2021. Top BPO Companies in Philippines 2019. 1 Helpware.

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BPO Call Center Outsourcing Business Process Outsourcing 52

Magellan Solutions

MARCH 23, 2021

Why SMEs Should Outsource Call Center Services . Call center services. An effective call center service provider can ensure smooth customer service. You may ask, what kind of services you may avail from a call center service provider ? Basic Call Center Services. Outbound Call Center Services. Percentage.

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Call Center Service BPO Outsourcing 52

Vilmate

JANUARY 11, 2024

The year 2023 brought us a lot of exciting developments in the field of information technology. We went through a bit of a scare about a crisis in the IT world, but at the same time, we saw some fantastic progress in artificial intelligence. Overall, the IT industry had a busy year and continued to grow.

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