Microsourcing
MARCH 15, 2023
Global markets and improvements in technology have changed the way businesses work. For many, staying competitive means capitalizing on the world being a smaller, more tech-savvy place and enjoying the benefits of outsourcing.
Velocity Global
MARCH 16, 2023
The Philippines is a top market for global expansion and hiring remote talent. It’s located in the fastest-growing region of Asia and has a large English-speaking workforce. However, navigating payroll tax in the Philippines requires a thorough understanding of the country’s labor laws. If noncompliant, employers may face financial and legal penalties.
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31 West
MARCH 13, 2023
The ever-changing demands of customers have made IT software applications a must for all industries. Automation is needed more now than ever. Whether it’s human resource management or your IT infrastructure, robust and high-quality software can help streamline all core tasks effectively. Like any other IT management app, ServiceNow comes with a price tag.
Worldwide Call Centers
MARCH 16, 2023
Five Reasons to Outsource Your Customer Support Business is growing and your management team is balancing customer satisfaction with maintaining margins. Your goal is to provide effective customer support to your customers while keeping your costs low. Whether via phone or online, you want your customers to get great 24/7 customer service. Unfortunately, your in-house call center has issues.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
The Global Small Business Blog
MARCH 14, 2023
©iStock/LinearWorld As countries around the world move forward with strategies to become “crypto hubs,” over the next eight weeks Coinbase is set to accelerate operationalizing its “Go Broad, Go Deep” international strategy in globally recognized markets across six continents.
Forrester Digital Transformation
MARCH 16, 2023
I don’t follow the Eurovision song contest closely, but I know that ABBA famously won decades ago with “Waterloo” and that a few other contest winners – Celine Dion, Måneskin – have achieved global success afterwards. This year, though, an article about Eurovision got my attention.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Airswift
MARCH 16, 2023
Source: AlexLMX/Shutterstock With over 1 million vacancies in the sector, Brazil is one of the largest job creators in renewable energy, and the opportunities in the segment are increasing. According to the International Renewable Energy Agency (IRENA), the country is only behind China in the number of jobs added. These include jobs related to biofuels, hydroelectric, wind and solar energy, as well as biomass and biogas.
The Global Small Business Blog
MARCH 15, 2023
©iStock/Shivendu Jauhari "Globalization is a fact, not a policy," says Condoleezza Rice. With growing concerns that globalization is in retreat amid rising geopolitical tensions, former Secretary of State Condoleezza Rice told an audience of policymakers, business leaders, and academics at the 2023 SIEPR Economic Summit that there’s no turning back on the interdependence of world economies.
Forrester Digital Transformation
MARCH 13, 2023
In recent years, digital retail payments have transformed the way we shop and conduct financial transactions. With the COVID-19 pandemic accelerating the adoption of digital payments, it’s no surprise that the digital payments landscape is constantly evolving.
Perficient Digital Transformation
MARCH 16, 2023
It was 2002 when I landed what I considered to be my first real professional job. I was hired by a small advertising agency as a graphic designer, though I mainly got the offer because I also knew how to build websites. At the time, I had not created any principles and would still often assume that a problem is yours. I was still young and fresh out of college, though I was a realistic and logical person with a desire to learn from my mistakes and create habits to help prevent them from happenin
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
McKinsey and Company
MARCH 13, 2023
Decision making is simply the process of making a choice. But decision making often isn’t easy and can be particularly complex in an organizational context.
The Global Small Business Blog
MARCH 16, 2023
©2023 Women Entrepreneurs Grow Global®. All rights reserved. True global leaders are defined not only by their worldly knowledge and connections, nor by the global opportunities they seize, but by how they contribute to the improvement and growth of others. Find out who the wegg® winner (awardee) is when wegg announces on Wednesday, March 22, 2023 at 10 AM CT.
Forrester Digital Transformation
MARCH 17, 2023
Marketing Operations must rationalize revenue technology by removing point solutions to both reduce costs and achieve customer experience goals.
Worldwide Call Centers
MARCH 16, 2023
Improving Customer Support through Social Media How does your contact center deliver exceptional customer support? Do you ensure that no customer waits on hold longer than three minutes? Are you giving your support agents the freedom to improvise each call to meet customer needs? Do you enforce a “customer first” policy? For a number of contact center services , it’s these factors and more that lead to the optimal customer experience.
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.
AS White Global
MARCH 15, 2023
Outsourcing to an offshore global team can be a smart decision for many businesses, offering access to a diverse talent pool whilst enjoying the value of efficiently investing resources. Though skills and experience are naturally essential when recruiting, cultural fit can also play a significant role in retaining great talent and achieving offshoring success.
The Global Small Business Blog
MARCH 13, 2023
©iStock/photoschmidt What's affecting me, my clients, my colleagues and other global small business owners: No doubt it’s a tough time for global trade, battered by supply chain issues and geopolitical concerns. But there’s a useful metaphor to help navigate our way through these challenges: Keep the bicycle moving. Expand into foreign markets and increase e-commerce sales.
Forrester Digital Transformation
MARCH 17, 2023
It is critical for marketers and customer experience pros to align their respective metrics with shared business metrics. Use customer lifetime value alignment to achieve this.
Worldwide Call Centers
MARCH 16, 2023
Keys to Effective Multilingual Customer Support Many businesses have gone international both in terms of outreach and operations. The global business environment has driven many companies to outsource customer support operations to meet customer demands – such as 24/7 service, great customer experience, and multilingual support. For a call center to remain competitive, they need to be able keep up with important client demands (low wait time, efficient call handling, high quality scores are so
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Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.
TMS
MARCH 13, 2023
Pivoting a business means to make a shift or turn in a new direction. There are many ways company pivots develop, and many factors that can prompt a business pivot. A business pivot is a key strategic move. As the name suggests, it indicates a dramatic shift in direction of at least one aspect of the business. Pivoting generally indicates a drastic change for the company.
Zinnov
MARCH 17, 2023
As Sheryl Sandberg stepped down from Meta, she left an important message for future generations – “In the future, there will be no female leaders. There will just be leaders.” From successfully building billion-dollar businesses to B2B start-ups and DeepTech start-ups, women founders are blazing a trail in the Indian ecosystem. However, multiple stereotypical myths and biases exist, about the women’s capabilities to found and run tech start-ups and sustain their growth.
Forrester Digital Transformation
MARCH 17, 2023
With enterprises migrating to digital business models, there is immense demand on your content teams to produce highly dynamic, engaging and interactive content, while strictly managing spend.
Worldwide Call Centers
MARCH 16, 2023
Consulting | Call Center Broker Hiring a call center broker can help you find the best possible call center agency while minimizing risks and maximizing the odds of success. A consultant can save time and help locate a service provider that meets your specific needs and expectations. Another advantage of using a broker is ongoing support and added negotiating power with the agency during the contracting phase and any potential issues in the long term.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
The Hackett Group
MARCH 16, 2023
Digital Transformation Key to Bridging Productivity and Efficiency Gaps MIAMI & LONDON, March 16, 2023 – Ensuring supply continuity and combatting inflationary price increases are the top two priorities for procurement organizations in 2023, while talent management has jumped to the top of procurement’s list of planned improvement initiatives, according to new CPO Agenda research from The Hackett Group , Inc.
McKinsey and Company
MARCH 13, 2023
Investments in climate technology are still increasing, defying the headwinds that affected most capital markets. We identify eight factors for deploying capital in this resilient space.
Forrester Digital Transformation
MARCH 17, 2023
Our new commerce search landscape report publishes in just a few weeks. It features a long list of vendors and illustrates the functions and use cases that digital businesses can expect from them. I am thrilled to announce that our Forrester Wave™ evaluation analyzing this market will follow this year, covering the latest major commerce tech spin-off market!
Worldwide Call Centers
MARCH 16, 2023
Four Ways to Effectively Scale Your Customer Support Call Centers While many companies are already focused on multichannel customer support, they often struggle to balance productivity, scaling, and maintaining a great customer experience. Here are a few practical tips to help your company stay productive and scale your customer support call centers, without making your customers feeling like they’re working with a robot: 1.
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
The Hackett Group
MARCH 14, 2023
Finance Looks to Technology to Mitigate Productivity and Efficiency Gaps MIAMI & LONDON, March 14, 2023 – Corporate finance leaders expect to remain focused on digital transformation in 2023 to address recession, inflation, geopolitical turmoil and talent shortages, according to the 2023 CFO Agenda research from The Hackett Group , Inc. (NASDAQ: HCKT).
V-Soft Consulting
MARCH 13, 2023
ServiceNow upgraded Utah Release is packed with several exciting new products and features, along with functional applications. These features and products will be extremely useful for businesses that need help automating their processes. ServiceNow Utah Release will also help in simplifying the user experience. However, with the new features, ServiceNow also focused on fixing the existing products.
Forrester Digital Transformation
MARCH 17, 2023
Sadly, the world of AI has moved from ethics washing to ethics squashing. Microsoft recently laid off its entire ethics and society team. The team was responsible for transforming the principles created by Microsoft’s Office of Responsible AI into consistent rules and practices.
Global Expansion
MARCH 13, 2023
5 Benefits of Doing Business in Canada Doing business in Canada is becoming more attractive for many businesses looking to build an international presence. With a population of over 38 million, Canada has the ninth-largest economy globally and is home to a highly skilled workforce. Its strong economy, low corporate taxes, and geographic accessibility make it an ideal place for businesses to invest and grow.
Speaker: Michelle Meyer, Founder and CEO of MatterProviders
Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.
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