Microsourcing
MARCH 15, 2023
Global markets and improvements in technology have changed the way businesses work. For many, staying competitive means capitalizing on the world being a smaller, more tech-savvy place and enjoying the benefits of outsourcing.
Velocity Global
MARCH 16, 2023
The Philippines is a top market for global expansion and hiring remote talent. It’s located in the fastest-growing region of Asia and has a large English-speaking workforce. However, navigating payroll tax in the Philippines requires a thorough understanding of the country’s labor laws. If noncompliant, employers may face financial and legal penalties.
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31 West
MARCH 13, 2023
The ever-changing demands of customers have made IT software applications a must for all industries. Automation is needed more now than ever. Whether it’s human resource management or your IT infrastructure, robust and high-quality software can help streamline all core tasks effectively. Like any other IT management app, ServiceNow comes with a price tag.
Worldwide Call Centers
MARCH 16, 2023
Five Reasons to Outsource Your Customer Support Business is growing and your management team is balancing customer satisfaction with maintaining margins. Your goal is to provide effective customer support to your customers while keeping your costs low. Whether via phone or online, you want your customers to get great 24/7 customer service. Unfortunately, your in-house call center has issues.
Advertiser: ZoomInfo
When economic headwinds pick up, sales leaders are the first to sound the alarm — and chart a new course. Longer sales cycles, larger buying committees, increased price pressure, and smaller teams can quickly combine to reduce your margin for error and increase the urgency to find a solution. To thrive in a challenging environment, sales teams need a rock-solid grasp of the fundamentals and the biggest force-multipliers they can get their hands on.
The Global Small Business Blog
MARCH 14, 2023
©iStock/LinearWorld As countries around the world move forward with strategies to become “crypto hubs,” over the next eight weeks Coinbase is set to accelerate operationalizing its “Go Broad, Go Deep” international strategy in globally recognized markets across six continents.
Forrester Digital Transformation
MARCH 16, 2023
I don’t follow the Eurovision song contest closely, but I know that ABBA famously won decades ago with “Waterloo” and that a few other contest winners – Celine Dion, Måneskin – have achieved global success afterwards. This year, though, an article about Eurovision got my attention.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
31 West
MARCH 15, 2023
Are you looking to grow as an MSP? Are you looking to make MSP business processes more manageable? Are you looking to improve the quality of service you provide? If yes, then the host of solutions catered towards MSPs by ConnectWise could be your answer. The company offers business management, centralized monitoring, cybersecurity, and integrated solutions.
Airswift
MARCH 16, 2023
Source: AlexLMX/Shutterstock With over 1 million vacancies in the sector, Brazil is one of the largest job creators in renewable energy, and the opportunities in the segment are increasing. According to the International Renewable Energy Agency (IRENA), the country is only behind China in the number of jobs added. These include jobs related to biofuels, hydroelectric, wind and solar energy, as well as biomass and biogas.
Forrester Digital Transformation
MARCH 13, 2023
In recent years, digital retail payments have transformed the way we shop and conduct financial transactions. With the COVID-19 pandemic accelerating the adoption of digital payments, it’s no surprise that the digital payments landscape is constantly evolving.
Horses for Sources
MARCH 13, 2023
We thought the Y2K IT spending trigger was one-time bonanza… until we experienced the pandemic trigger, which saw IT investing bulge beyond our wildest dreams. Not only were we blowing cash on any collab app that seemed viable, any overpriced webcam on Amazon that would (surely) make you look amazing, but enterprise heads were also convinced they had to go on an insane rush into the cloud, even though their legacy systems and siloed 1960s processes were nowhere near ready.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Perficient Digital Transformation
MARCH 17, 2023
To tell women that they can achieve anything is one thing. However, to actively demonstrate that growth can be accomplished through hard work and dedication is another thing entirely. Women play an integral role in building the path towards gender equality and female empowerment, but it is also up to each one of us to get involved and make a difference in our community.
McKinsey and Company
MARCH 13, 2023
Decision making is simply the process of making a choice. But decision making often isn’t easy and can be particularly complex in an organizational context.
Forrester Digital Transformation
MARCH 17, 2023
Marketing Operations must rationalize revenue technology by removing point solutions to both reduce costs and achieve customer experience goals.
Horses for Sources
MARCH 12, 2023
In just a few days, Silicon Valley Bank (SVB) fell from grace so swiftly that it still holds onto ‘buy’ ratings from most analyst firms. A month ago, stock pundit Jim Cramer urged investors to buy the stock—a clear warning sign to anyone familiar with inverse-Cramer investments. Tomorrow, an estimated 1000 tech start-ups will be unable to make payroll, and a further 2000 will be clinging on to liquidity for dear life.
Speaker: Jaime Krause & Dave Wilkin
Join talent leader, Jaime Krause, Director of Talent Inclusion & Learning at BMO, and Dave Wilkin, CEO & Co-Founder of 10KC, where they'll discuss how BMO is using 10KC’s all-in-one platform across 30K+ global employees to mobilize their winning culture across geographies & departments. Reserve your spot today for November 17th at 10:00 AM PST, 12:00 PM CST, 1:00 PM EST.
Perficient Digital Transformation
MARCH 16, 2023
It was 2002 when I landed what I considered to be my first real professional job. I was hired by a small advertising agency as a graphic designer, though I mainly got the offer because I also knew how to build websites. At the time, I had not created any principles and would still often assume that a problem is yours. I was still young and fresh out of college, though I was a realistic and logical person with a desire to learn from my mistakes and create habits to help prevent them from happenin
Zinnov
MARCH 17, 2023
As Sheryl Sandberg stepped down from Meta, she left an important message for future generations – “In the future, there will be no female leaders. There will just be leaders.” From successfully building billion-dollar businesses to B2B start-ups and DeepTech start-ups, women founders are blazing a trail in the Indian ecosystem. However, multiple stereotypical myths and biases exist, about the women’s capabilities to found and run tech start-ups and sustain their growth.
Forrester Digital Transformation
MARCH 17, 2023
It is critical for marketers and customer experience pros to align their respective metrics with shared business metrics. Use customer lifetime value alignment to achieve this.
AS White Global
MARCH 15, 2023
Outsourcing to an offshore global team can be a smart decision for many businesses, offering access to a diverse talent pool whilst enjoying the value of efficiently investing resources. Though skills and experience are naturally essential when recruiting, cultural fit can also play a significant role in retaining great talent and achieving offshoring success.
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.
Perficient Digital Transformation
MARCH 16, 2023
Are you looking for a way to accelerate and scale your Event Driven Architecture in the cloud? GridGain is here to help. GridGain, built on top of Apache Ignite, is a comprehensive in-memory computing platform that provides distributed caching, messaging, and compute capabilities, with enterprise-grade support. With its performance capabilities, it can increase the overall responsiveness of your EDA application, allowing you to build applications that respond quickly to changing conditions.
The Hackett Group
MARCH 16, 2023
Digital Transformation Key to Bridging Productivity and Efficiency Gaps MIAMI & LONDON, March 16, 2023 – Ensuring supply continuity and combatting inflationary price increases are the top two priorities for procurement organizations in 2023, while talent management has jumped to the top of procurement’s list of planned improvement initiatives, according to new CPO Agenda research from The Hackett Group , Inc.
Forrester Digital Transformation
MARCH 17, 2023
With enterprises migrating to digital business models, there is immense demand on your content teams to produce highly dynamic, engaging and interactive content, while strictly managing spend.
Worldwide Call Centers
MARCH 16, 2023
The Best Applications for Low Cost Call Centers Many companies have considered using low cost call centers in India, Pakistan, The Philippines, Eastern Europe or Latin America. We work with dozens of agencies in these countries and they can do a great job on various types of work. However, they aren’t a fit for every type of application. Here are some of the best uses of low cost international call centers: 1.
Advertiser: ZoomInfo
ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. In a recent survey with Demand Gen Report, we found 59% of experienced practitioners (those with ABM programs more than a year old) indicated their ABM programs are meeting or greatly exceeding their expectations, while only 45% of novices (those with ABM programs less than one year old) could say the same.
TMS
MARCH 13, 2023
Pivoting a business means to make a shift or turn in a new direction. There are many ways company pivots develop, and many factors that can prompt a business pivot. A business pivot is a key strategic move. As the name suggests, it indicates a dramatic shift in direction of at least one aspect of the business. Pivoting generally indicates a drastic change for the company.
The Hackett Group
MARCH 14, 2023
Finance Looks to Technology to Mitigate Productivity and Efficiency Gaps MIAMI & LONDON, March 14, 2023 – Corporate finance leaders expect to remain focused on digital transformation in 2023 to address recession, inflation, geopolitical turmoil and talent shortages, according to the 2023 CFO Agenda research from The Hackett Group , Inc. (NASDAQ: HCKT).
Forrester Digital Transformation
MARCH 17, 2023
Our new commerce search landscape report publishes in just a few weeks. It features a long list of vendors and illustrates the functions and use cases that digital businesses can expect from them. I am thrilled to announce that our Forrester Wave™ evaluation analyzing this market will follow this year, covering the latest major commerce tech spin-off market!
McKinsey and Company
MARCH 13, 2023
Investments in climate technology are still increasing, defying the headwinds that affected most capital markets. We identify eight factors for deploying capital in this resilient space.
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
Worldwide Call Centers
MARCH 16, 2023
Improving Customer Support through Social Media How does your contact center deliver exceptional customer support? Do you ensure that no customer waits on hold longer than three minutes? Are you giving your support agents the freedom to improvise each call to meet customer needs? Do you enforce a “customer first” policy? For a number of contact center services , it’s these factors and more that lead to the optimal customer experience.
Global Expansion
MARCH 13, 2023
5 Benefits of Doing Business in Canada Doing business in Canada is becoming more attractive for many businesses looking to build an international presence. With a population of over 38 million, Canada has the ninth-largest economy globally and is home to a highly skilled workforce. Its strong economy, low corporate taxes, and geographic accessibility make it an ideal place for businesses to invest and grow.
Forrester Digital Transformation
MARCH 17, 2023
Sadly, the world of AI has moved from ethics washing to ethics squashing. Microsoft recently laid off its entire ethics and society team. The team was responsible for transforming the principles created by Microsoft’s Office of Responsible AI into consistent rules and practices.
McKinsey and Company
MARCH 16, 2023
Affordable broadband with wraparound support could expand access to cost-efficient virtual health for underserved communities. Seven actions could help state and local leaders unlock this opportunity.
Speaker: Soula Courlas, Interim Chief People Officer, PwC & Sara Blanchard, Director & National Culture Lead, Workforce of the Future, PwC
Join top HR Leaders Soula Courlas, PwC’s Interim Chief People Officer, Sara Blanchard, Director & National Culture Lead at PwC, and Dave Wilkin, CEO and Co-Founder of 10KC, to learn why organizations and people leaders need to create intentional connectivity with their in-office, hybrid, and remote-first teams. We’ll discuss how PwC has leveraged innovative strategies and 10KC’s technology to create a connected and engaged company that is developing leaders and creating a top talent experiences
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