The Global Small Business Blog

MARCH 12, 2024

©iStock/metamorworks From a global standpoint, almost three-quarters (73 percent) of business leaders are excited by the potential of AI and large language models (LLMs) for business expansion—and this excitement is well-warranted. AI and LLMs are going to enable global growth in a way never before seen. Learn more how AI will shape global business expansion in 2024 and the top 4 trends to watch.

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Everest Group

MARCH 12, 2024

Live Webinar Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 March 12, 2024 | 9 a.m. CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m. IST As we move into 2024, business leaders stand at the intersection of uncertainty and opportunity. Macroeconomic and geopolitical landscapes, coupled with cost and margin pressures, pose potential speed bumps to the growth of global services in 2024.

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Service Sourcing Outsourcing Marketing 147

Zinnov

MARCH 14, 2024

Peter Drucker’s timeless wisdom, “ You can’t improve what you don’t measure ,” remains relevant across industries, particularly in the context of Global Capability Centers (GCCs). Leaders in this space often grapple with the question of whether the global center can match the value and output of talent from the headquarters.

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Software Engineering Efficiency Automation 52

Global Expansion

MARCH 14, 2024

Estimate your employee expenses with our Employee Cost Calculator. Add your salaries & other costs to get a comprehensive breakdown, to manage your budget.

Management 40

Management 40

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Intelligent Sourcing

MARCH 12, 2024

Ryan Strategic Advisory is pleased to release Profiles in Emerging Outsourcer Success: 2024, the latest research identifying the most disruptive up-and-coming customer experience outsourcing providers to watch in 2024. This is the third iteration of this report, and it highlights six rapidly-growing CX services players that should be on the radar of executives across the BPO ecosystem. […] The post Profiles in Emerging Outsourcer Success: 2024 appeared first on Intelligent Sourcing.

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The Global Small Business Blog

MARCH 11, 2024

©iStock/Media Lens King What's affecting me, my clients, my colleagues and other global small business owners: 5 things to accelerate women's economic empowerment. Women own almost half of all Indonesian small and medium enterprises (SMEs). However, these women often have difficulty borrowing money to invest in their businesses/ Empowering SMEs for innovation and success.

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Perficient Digital Transformation

MARCH 14, 2024

Last week, I attended TrailblazerDX in San Francisco, where the content was all about Salesforce Data Cloud and AI! There were over 300 sessions to attend, from technical talks to hands-on workshops where attendees could learn how to build copilots and how to use the latest Salesforce platform features directly from product managers , architects, and fellow developers.

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Sales Manufacturing Healthcare Analytics 111

Magellan Solutions

MARCH 13, 2024

Did you know companies embrace offshoring and outsourcing to improve efficiency and cut costs? However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. Delegating tasks to external parties can significantly impact your business.

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The Global Small Business Blog

MARCH 14, 2024

©iStock/Adriana Montoya Tmall Global’s cross-border goods are stocked in warehouses in China’s biggest cities, making next-day delivery possible for over half of its orders. What is Tmall Global ? Alibaba Group’s Tmall Global has built a cross-border platform serving over 100 million customers in the last ten years – helping brands from British beauty devices brand CurrentBody to Australian health products producer Blackmores reach China’s consumers.

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Everest Group

MARCH 15, 2024

Tata Consultancy Services Ltd (TCS), India’s largest IT services provider by market cap, announced a multi-million-dollar cloud transformation deal win from Denmark-based communications services provider Nuuday A/S. Mukesh Ranjan , Vice President at Everest Group, told Mint that the TCS-Nuuday deal will likely be of at least US$100 million or larger in TCV, and could span over five to seven years.

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Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Perficient Digital Transformation

MARCH 12, 2024

User Acceptance Testing (UAT) is the final stage before launching new functionality. What should be an exciting time can turn to frustration and exhaustion. Over the years, I have found tactics that can improve the UAT outcome. UAT involves key business stakeholders validating the system prior to go-live. My background is primarily around website and portal rebuilds and this focuses on these types of launches.

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AS White Global

MARCH 12, 2024

ASW Global has stepped up its efforts in providing viable solutions for the insurance and underwriting industry’s talent shortage dilemma in Australia. Last month, ASW was among the exhibitors at the Underwriting Agencies Council (UAC)-Xceedance 2024 Sydney Expo. The conference is one of the biggest in Australia with 120+ underwriting agencies and 600+ brokers in attendance.

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The Global Small Business Blog

MARCH 9, 2024

©2019 Laurel J. Delaney. All rights reserved. "There are two kinds of people in the world: the Irish and those who wish they were.

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Everest Group

MARCH 13, 2024

The rising trend of gig work, especially among Gen Z and Millennials who favor nontraditional employment, is garnering attention. However, the lack of workplace benefits for many gig workers is a significant concern. A viable proposal for this urgent need is a Gig Worker Benefits Collective. Read on to learn more. Reach out to discuss this topic further.

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Perficient Digital Transformation

MARCH 12, 2024

One common way of implementing tags through Adobe Launch is using a data layer, which is a JSON object (key/value pair) that is loaded onto the page from which attributes are passed through as the user navigates through the website or completes certain objectives. This can be extended further into using an Event-Driven Data Layer (EDDL), which serves to load Custom Events within JavaScript that are passed to the data layer upon an action being completed on the website, and can be loaded on any e

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3Pillar Global

MARCH 14, 2024

Healthcare patients are busy people with busy lives. What’s more, their interactions with providers and payers often occur at times when emotions are high and frustration can easily arise. The more friction in their experience, the more acute those frustrations become. Yet healthcare technology systems rarely prioritize the patient or member experience.

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The Global Small Business Blog

MARCH 15, 2024

©iStock/tiratus phaesuwan OpenAI has introduced new technology – Sora – that uses artificial intelligence to create high-quality videos from text descriptions. The company released short clips showcasing vivid, seemingly realistic videos, including woolly mammoths trekking across a snowy field, ocean waves crashing against a cliff’s shoreline and people doing everyday things like reading a book or walking down a city street.

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Everest Group

MARCH 11, 2024

Consumer Packaged Goods (CPG) IT Services Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. These enterprises primarily focus on personalizing customer experience, streamlining supply chains, and emphasizing digital commerce using technologies such as AI/ML, cloud, IoT, and automation.

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Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.

Nearshoring

Perficient Digital Transformation

MARCH 11, 2024

AI (Artificial Intelligence) Powered Product People Have you ever wondered how artificial intelligence can transform not only our lives but also our professions? As someone passionate about technology and digital product development, I have always been intrigued by new tools and how they can improve our lives and careers. In recent times, artificial intelligence (AI) has captured my attention.

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Government Cybersecurity Design Jobbing 105

Amzur

MARCH 14, 2024

Tired of watching competitors speed ahead while your team gets bogged down in manual tasks? We understand. However, traditional automation approaches often require specialized coding skills, lengthy development timelines, and significant costs. These bottlenecks can hold businesses back, limiting their ability to innovate and respond quickly to changing needs.

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Automation Out-Tasking Analytics Sales 97

IBM Services

MARCH 14, 2024

Apache Kafka stands as a widely recognized open source event store and stream processing platform. It has evolved into the de facto standard for data streaming, as over 80% of Fortune 500 companies use it. All major cloud providers provide managed data streaming services to meet this growing demand. One key advantage of opting for managed Kafka services is the delegation of responsibility for broker and operational metrics, allowing users to focus solely on metrics specific to applications.

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Administrative Efficiency Service Accounting 89

Everest Group

MARCH 11, 2024

Cloud service providers are vital partners in helping Banking and Financial Services (BFS) institutions build robust systems for cloud migration and exit strategies to maneuver complex regulatory and operational environments. These approaches promise to ignite technological innovation. Discover actions the world’s leading banks are taking and their importance in today’s financial landscape in this blog.

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Banking Service Regulations Flexibility 147

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Perficient Digital Transformation

MARCH 12, 2024

Perficient is excited to announce that we have earned the Government Specialization Distinction (Americas) in the new Pega Partners program. Specialized partners are thoroughly vetted by Pega to bring deep vertical knowledge or specialized expertise to clients. Pega Partners that achieve a Specialization have a demonstrated ability to help customers build more innovative businesses, and have a significant impact on their customers, stakeholders, and their partners.

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Intelligent Management Inc.

MARCH 14, 2024

Today’s blog post is by Dr. Giovanni Siepe Galileo’s Legacy: Modern Science “I believe in Humanity, which means to say I believe in human reason. ” This powerful quote from Berthold Brecht’s play ‘Life of Galileo’ deserves some consideration. I agree with Galileo, of course, in his determination to believe in reason and his unshakable faith that rationality should be our compass in the pursuit of truth and in decision-making.

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Out-Tasking Management Software Design 64

IBM Services

MARCH 14, 2024

Businesses face significant hurdles when preparing data for artificial intelligence (AI) applications. The existence of data silos and duplication, alongside apprehensions regarding data quality, presents a multifaceted environment for organizations to manage. Also, traditional database management tasks, including backups, upgrades and routine maintenance drain valuable time and resources, hindering innovation.

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Analytics Government Flexibility Infrastructure Costs 81

Everest Group

MARCH 15, 2024

Explore the cloud services price benchmarking catalog, featuring comprehensive pricing coverage of 15+ cloud transformation and managed services functions.

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Service Marketing Managed Services Management 130

Advertiser: ZoomInfo

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Marketing

Perficient Digital Transformation

MARCH 12, 2024

The term “knowledge worker” was first coined by Peter Drucker in his book, The Landmarks of Tomorrow ( 1959). Drucker defined knowledge workers as high-level workers who analyze data and apply theoretical/analytical knowledge to develop insights, trends, products, and services. He noted that knowledge workers would be the most valuable assets of a 21 st -century organization because of their high level of productivity and creativity. “ Organizations that rely solely on the IT department or anal

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Analytics Engineering Design Service 104

Intugo

MARCH 14, 2024

Intugo’s Customer Service Outsourcing: Your Rules, Your Culture Outsourcing customer services, which is the practice of delegating support responsibilities to external teams, has become essential for businesses pursuing practical and adaptable solutions. Albeit companies venture into the benefits of this approach, often a need for clarification and addressing concerns emerges.

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Customer Service Outsourcing Service Outsourcing Operations 59

IBM Services

MARCH 13, 2024

IBM at the B7 We are living in a watershed moment for AI: the European Parliament has just voted on the EU AI Act, which will regulate and govern the use and implications of this technology. In turn, governments and enterprises are getting ready to set their own standards around AI. AI featured in the G7 Ministerial Meeting in Verona, Italy, and in conversations happening in parallel in the Business Federations gatherings, or B7.

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Government Regulations Research Collaborations 77

Everest Group

MARCH 15, 2024

Discover wealth management at a crucial juncture: Shifting from persona-driven approaches to personalized individualization, as outlined in Everest Group's report.

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Management Marketing Sourcing Banking 130

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