Sat.Mar 09, 2024 - Fri.Mar 15, 2024

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The Potential of AI and Large Language Models (LLMs) For Global Growth

The Global Small Business Blog

©iStock/metamorworks From a global standpoint, almost three-quarters (73 percent) of business leaders are excited by the potential of AI and large language models (LLMs) for business expansion—and this excitement is well-warranted. AI and LLMs are going to enable global growth in a way never before seen. Learn more how AI will shape global business expansion in 2024 and the top 4 trends to watch.

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Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 | Webinar

Everest Group

Live Webinar Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 March 12, 2024 | 9 a.m. CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m. IST As we move into 2024, business leaders stand at the intersection of uncertainty and opportunity. Macroeconomic and geopolitical landscapes, coupled with cost and margin pressures, pose potential speed bumps to the growth of global services in 2024.

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Beyond Lines of Code: How to Measure Software Productivity in Global Capability Centers?

Zinnov

Peter Drucker’s timeless wisdom, “ You can’t improve what you don’t measure ,” remains relevant across industries, particularly in the context of Global Capability Centers (GCCs). Leaders in this space often grapple with the question of whether the global center can match the value and output of talent from the headquarters.

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Employee Cost Calculator: Calculate Your Employee Costs Easily

Global Expansion

Estimate your employee expenses with our Employee Cost Calculator. Add your salaries & other costs to get a comprehensive breakdown, to manage your budget.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Profiles in Emerging Outsourcer Success: 2024

Intelligent Sourcing

Ryan Strategic Advisory is pleased to release Profiles in Emerging Outsourcer Success: 2024, the latest research identifying the most disruptive up-and-coming customer experience outsourcing providers to watch in 2024. This is the third iteration of this report, and it highlights six rapidly-growing CX services players that should be on the radar of executives across the BPO ecosystem. […] The post Profiles in Emerging Outsourcer Success: 2024 appeared first on Intelligent Sourcing.

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Today in Global Small Business: Accelerating Women's Economic Empowerment

The Global Small Business Blog

©iStock/Media Lens King What's affecting me, my clients, my colleagues and other global small business owners: 5 things to accelerate women's economic empowerment. Women own almost half of all Indonesian small and medium enterprises (SMEs). However, these women often have difficulty borrowing money to invest in their businesses/ Empowering SMEs for innovation and success.

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Offshoring vs Outsourcing: Benefits and Helpful Tips

Magellan Solutions

Did you know companies embrace offshoring and outsourcing to improve efficiency and cut costs? However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. Delegating tasks to external parties can significantly impact your business.

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ASW Promotes International Staffing Solutions for the Insurance Industry with UAC

AS White Global

ASW Global has stepped up its efforts in providing viable solutions for the insurance and underwriting industry’s talent shortage dilemma in Australia. Last month, ASW was among the exhibitors at the Underwriting Agencies Council (UAC)-Xceedance 2024 Sydney Expo. The conference is one of the biggest in Australia with 120+ underwriting agencies and 600+ brokers in attendance.

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Tmall Global: Serving 100 Million Customers in a Decade

The Global Small Business Blog

©iStock/Adriana Montoya Tmall Global’s cross-border goods are stocked in warehouses in China’s biggest cities, making next-day delivery possible for over half of its orders. What is Tmall Global ? Alibaba Group’s Tmall Global has built a cross-border platform serving over 100 million customers in the last ten years – helping brands from British beauty devices brand CurrentBody to Australian health products producer Blackmores reach China’s consumers.

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The Event-Driven Data Layer: Unifying Analytics and Development Teams

Perficient Digital Transformation

One common way of implementing tags through Adobe Launch is using a data layer, which is a JSON object (key/value pair) that is loaded onto the page from which attributes are passed through as the user navigates through the website or completes certain objectives. This can be extended further into using an Event-Driven Data Layer (EDDL), which serves to load Custom Events within JavaScript that are passed to the data layer upon an action being completed on the website, and can be loaded on any e

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Driving Patient & Member Satisfaction through Personalized Digital Solutions

3Pillar Global

Healthcare patients are busy people with busy lives. What’s more, their interactions with providers and payers often occur at times when emotions are high and frustration can easily arise. The more friction in their experience, the more acute those frustrations become. Yet healthcare technology systems rarely prioritize the patient or member experience.

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How IBM helps clients accelerate app modernization and control costs

IBM Services

A large US-based healthcare company recently engaged with IBM® to accelerate their cloud adoption with consistent and predictable outcomes. This collaboration enhanced their confidence to navigate app modernization across various applications and landing zones for both hybrid cloud and platform-native modernization. As a healthcare company, this client had an obligation to provide safe, reliable, time-sensitive, high-quality services to its customers.

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Say Hello to Sora, the Next AI Game Changer

The Global Small Business Blog

©iStock/tiratus phaesuwan OpenAI has introduced new technology – Sora – that uses artificial intelligence to create high-quality videos from text descriptions. The company released short clips showcasing vivid, seemingly realistic videos, including woolly mammoths trekking across a snowy field, ocean waves crashing against a cliff’s shoreline and people doing everyday things like reading a book or walking down a city street.

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Perficient Achieves Government Specialization Distinction with Pegasystems

Perficient Digital Transformation

Perficient is excited to announce that we have earned the Government Specialization Distinction (Americas) in the new Pega Partners program. Specialized partners are thoroughly vetted by Pega to bring deep vertical knowledge or specialized expertise to clients. Pega Partners that achieve a Specialization have a demonstrated ability to help customers build more innovative businesses, and have a significant impact on their customers, stakeholders, and their partners.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Generative AI and Cloud Integration Keep Mainframes Alive in the BFSI Industry | Blog

Everest Group

Though a recent Everest Group survey revealed the pressing need for mainframe modernization, the technology is far from dead in the banking, financial services, and insurance (BFSI) industry. The rise of generative AI (gen AI) will encourage more BFSI firms to adopt a comprehensive technical architecture, integrating cloud and mainframe technology at its core.

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Getting started with Kafka client metrics

IBM Services

Apache Kafka stands as a widely recognized open source event store and stream processing platform. It has evolved into the de facto standard for data streaming, as over 80% of Fortune 500 companies use it. All major cloud providers provide managed data streaming services to meet this growing demand. One key advantage of opting for managed Kafka services is the delegation of responsibility for broker and operational metrics, allowing users to focus solely on metrics specific to applications.

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The Irish

The Global Small Business Blog

©2019 Laurel J. Delaney. All rights reserved. "There are two kinds of people in the world: the Irish and those who wish they were.

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AI (Artificial Intelligence) Powered Product People

Perficient Digital Transformation

AI (Artificial Intelligence) Powered Product People Have you ever wondered how artificial intelligence can transform not only our lives but also our professions? As someone passionate about technology and digital product development, I have always been intrigued by new tools and how they can improve our lives and careers. In recent times, artificial intelligence (AI) has captured my attention.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Five Tactics for Technology Service Providers to Guard Profit Margins Against Generative AI Impact | Blog

Everest Group

Technology service providers are committing to gen AI-related benefits to clients without a clear path to realization, which will negatively impact their deal margins. Uncover five strategies providers can use to optimize the productivity benefits of gen AI without denting profit margins in this blog. The notion that generative AI (gen AI) can negatively impact technology service providers’ profit margins is counterintuitive.

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Maximizing business outcomes and scaling AI adoption with a Hybrid by design approach 

IBM Services

For established businesses, the debate is settled: a hybrid cloud approach is the right strategic choice. However, while embracing hybrid cloud might be intrinsic, clients continually seek to derive business value and higher return on investment (ROI) from their investments. According to a study conducted by HFS Research in partnership with IBM Consulting®, only 25% of surveyed enterprises have reported solid ROI on business outcomes from their cloud transformation efforts.

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Navigating Our Beliefs to Make Good Decisions

Intelligent Management Inc.

Today’s blog post is by Dr. Giovanni Siepe Galileo’s Legacy: Modern Science “I believe in Humanity, which means to say I believe in human reason. ” This powerful quote from Berthold Brecht’s play ‘Life of Galileo’ deserves some consideration. I agree with Galileo, of course, in his determination to believe in reason and his unshakable faith that rationality should be our compass in the pursuit of truth and in decision-making.

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Perficient Included in Forrester Trends Report: Rethink Enterprise Applications Governance

Perficient Digital Transformation

Perficient, a leader in digital transformation, has been included as a company interviewed in Forrester’s recent report, “ Rethink Enterprise Applications Governance : Refocus Applications Governance And High-Performance IT Exploiting New Technologies To Win, Serve, And Retain Customers.” This comprehensive report explores the evolving landscape of enterprise applications governance, shedding light on the transformative potential of new technologies such as AI and cloud computi

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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TCS, Nuuday Sign Major Cloud Transformation Deal in Nordics | In the News

Everest Group

Tata Consultancy Services Ltd (TCS), India’s largest IT services provider by market cap, announced a multi-million-dollar cloud transformation deal win from Denmark-based communications services provider Nuuday A/S. Mukesh Ranjan , Vice President at Everest Group, told Mint that the TCS-Nuuday deal will likely be of at least US$100 million or larger in TCV, and could span over five to seven years.

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Intugo’s Customer Service Outsourcing: Your Rules, Your Culture

Intugo

Intugo’s Customer Service Outsourcing: Your Rules, Your Culture Outsourcing customer services, which is the practice of delegating support responsibilities to external teams, has become essential for businesses pursuing practical and adaptable solutions. Albeit companies venture into the benefits of this approach, often a need for clarification and addressing concerns emerges.

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A Comprehensive List of Resources for the Contact Center Sourcing Process

Blue Ocean

Your organization is ready to find a new contact center outsourcer. What’s your next step? We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. We’re here to help! Read on! Is It Time to Outsource? 5 Questions to Ask Yourself Maybe your organization is so early in the discovery phase that you’re not sure if you’re actually going to outsource at all.

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Healthcare Insights We’re Exploring at HIMSS 2024

Perficient Digital Transformation

HIMSS24 draws together a vibrant and diverse community of healthcare trailblazers from around the world. And it’s all happening right now in Orlando. Howard Krain | LinkedIn Attendees include visionary healthcare leaders, innovative disruptors, and dynamic market suppliers, among many, many other movers and shakers. Perficient’s Howard Krain , is excited to attend again this year, and shared, “HIMSS provides a unique opportunity to network with like-minded executives and learn

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Gig Worker Benefits Collective: Transforming Benefits Delivery in the Gig Economy | Blog

Everest Group

The rising trend of gig work, especially among Gen Z and Millennials who favor nontraditional employment, is garnering attention. However, the lack of workplace benefits for many gig workers is a significant concern. A viable proposal for this urgent need is a Gig Worker Benefits Collective. Read on to learn more. Reach out to discuss this topic further.

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The future of 5G: What to expect from this transformational technology

IBM Services

Since its rollout in 2019, 5G wireless networks have been growing in both availability and use cases. Apple was one of the first manufacturers to test the appetite for 5G in 2020 by offering its newest iPhone with 5G compatibility. From there, the floodgates opened, and today as much as 62% of smartphones are built with 5G connectivity (link resides outside ibm.com.

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How Indian Technology Talent is Treating Healthcare’s Biggest Headaches

Zinnov

Healthcare payers and providers confront significant challenges that hinder the delivery of effective and accessible care. These challenges encompass limited accessibility, high costs, suboptimal patient care experiences, and inconsistent health outcomes. Both payers and providers are deeply affected, as these issues directly impact patient care quality and the financial sustainability of healthcare systems.

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Adding Your Style: Custom Icons in Salesforce LWC

Perficient Digital Transformation

Aloha trailblazers! Let’s talk about jazzing up your Lightning Web Components (LWC) with a personal touch – custom icons. You know, those tiny visual cues that can make a big difference in how users interact with your app. Salesforce has a solid library of standard icons, but why not sprinkle in some of your own flair? Why Custom Icons? First things first, let’s understand what we’re working with.

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.