Customer Serv Outsource Smarter
FEBRUARY 7, 2023
What is impact sourcing, and why is it relevant? Impact Sourcing is a socially conscious business practice where companies are intentional about hiring individuals living in areas with persistently high unemployment and limited career opportunities.
Outsource Workers
FEBRUARY 5, 2023
Outsourcing can be found in just about any industry. There is often a shortage of skills for an organisation, or the need to get short or long-term support in a specific area.
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Bydrec
FEBRUARY 8, 2023
If you're looking for a cost-effective and efficient way to outsource your software development needs, nearshore software development may be the solution for you.
The Global Small Business Blog
FEBRUARY 6, 2023
©iStock/PeopleImages What's affecting me, my clients, my colleagues and other global small business owners: SBA Administrator Guzman in Anaheim recently – showing pride for global small businesses in Anaheim, CA. Black-owned brands eye ‘unicorn’ success with McKinsey’s Next 1B.
Advertiser: ZoomInfo
ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?
Metasource
FEBRUARY 7, 2023
In today’s digital age, everything revolves around data. From logging employee productivity to managing client information, the business world is dependent on capturing and analyzing data to gain insight into organizational functions. When companies fail to do so effectively, their operations suffer.
Forrester Digital Transformation
FEBRUARY 8, 2023
Consumers shared their attitudes towards subscriptions - see key highlights. Age of the Customer B2C Marketing consumer loyalty Customer Insights digital business Loyalty retail loyalty
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Groove Technology
FEBRUARY 9, 2023
Introduction As part of the post-Covid impact, digital channels now account for 72% of customer interactions in the retail industry. With such a significant increase in digital transactions, retailers now have more applications and a higher volume of customer data than ever.
Perficient Digital Transformation
FEBRUARY 8, 2023
“We Should” is Said a Lot I’ve worked at a handful of companies throughout my career. If you split the years out, half of my time has been working within an agency and the other half has been in-house. The agency work has allowed me to see dozens of other companies as well.
Forrester Digital Transformation
FEBRUARY 7, 2023
Forrester provides guidance on how to succeed with AI governance with the NIST’s AI RMF 1.0. Age of the Customer AI Insights Data Governance GRC - Governance, Risk, And Compliance
31 West
FEBRUARY 9, 2023
AutoTask is a scalable PSA solution designed for IT help desk service providers. The tool streamlines your IT management functions and automates a wide array of tasks, making it easy to run your IT business. This saves your team time in executing repetitive tasks manually.
Advertiser: G-P
Global expansion brings many opportunities for companies. However, there are pitfalls along the way that can slow down progress. In this eBook, we look at the 7 key challenges to global growth, and ways to minimize expansion headaches.
SEBPO
FEBRUARY 10, 2023
Borrell Miami MARCH 5 – 7 2023 Miami, FL If you follow your favorite outsourcing thought leader, you’ll get to Miami. Borrell Miami.
Perficient Digital Transformation
FEBRUARY 7, 2023
“Personalization” has been one of the hottest buzz words and approaches in the digital commerce space over the last five years. But personalization isn’t new- it’s been around as long as humans have been conducting commerce. Think about it.
Forrester Digital Transformation
FEBRUARY 6, 2023
Digital transformations are notoriously hard. In Forrester's Business And Technology Services Survey, 2022, nearly all services decision-makers have or anticipate challenges in executing their digital transformation.
31 West
FEBRUARY 7, 2023
Are you struggling to route, track and manage requests and issues? Are repetitive tasks bogging your service desk? Do you not have tools to analyze the data at hand?
Speaker: Soula Courlas, Interim Chief People Officer, PwC & Sara Blanchard, Director & National Culture Lead, Workforce of the Future, PwC
Join PwC’s Interim Chief People Officer, along with their Director & National Culture Lead, to learn how they are connecting their hybrid workforce with innovative strategies and 10KC’s all-in-one platform. The event will be an opportunity for HR and people leaders to gain actionable talent experience strategies to engage and develop their workforces.
comeMakeit
FEBRUARY 7, 2023
Just before AI Tools grabbed popular attention, the tech industry was abuzz with metaverse and its related technologies like AR (Augmented Reality), VR (Virtual Reality), etc. These technologies are quickly finding new applications in diverse domains.
Perficient Digital Transformation
FEBRUARY 6, 2023
Today, more than ever, businesses require a direct relationship with their customers across all touchpoints.
Forrester Digital Transformation
FEBRUARY 9, 2023
The world of money is changing, and India has made impressive progress toward innovations in digital payments. India’s central bank, Reserve Bank of India (RBI), is now focusing on Central Bank Digital Currency (CBDC). Things have been a little hazy around the use of cryptocurrencies in India.
31 West
FEBRUARY 7, 2023
As businesses are adapting to the remote work culture, they are focusing on tools and automation technology that simplify hectic tasks. Evert IT help desk service provider needs a robust RMM (Remote Monitoring and Management) solution to maximize organizational efficiency.
Speaker: Michelle Meyer, Founder and CEO of MatterProviders
Michelle Meyer is here to walk you through the future of supply chain strategy, and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new supply chain design in this post-pandemic era of economic uncertainty.
The Global Small Business Blog
FEBRUARY 9, 2023
©iStock/grinvalds It was only a matter of time before e-commerce companies got on board with the scrollable short-video format like TikTok's. Now, Amazon launched its own version of this feature, unveiling the new Inspire feed on its mobile Amazon Shopping App.
Perficient Digital Transformation
FEBRUARY 8, 2023
I work on multiple projects at the same time. In my daily workflow, I switch between projects throughout the day. It is important for me to keep my projects separate for security reasons. To accomplish this, I have a separate virtual machine for each client.
Forrester Digital Transformation
FEBRUARY 9, 2023
Our recent 2022 survey found that among the APAC data and analytics decision-makers, only 13% indicated that their enterprise has advanced insights-driven business maturity — that is, they use a decide-act-learn-improve loop to ensure that insights are having maximum business impact.
31 West
FEBRUARY 6, 2023
A firewall is an internet security method. It analyzes and scans all data traffic flowing to and from your network as per a predefined set of regulations. Firewalls block uncertified data traffic and allow only the data that is supposed to be secure.
Advertiser: ZoomInfo
More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.
The Global Small Business Blog
FEBRUARY 10, 2023
©iStock/Anna Shalygina Globalization has seen ebbs and flows over the decades.
Perficient Digital Transformation
FEBRUARY 9, 2023
Edit interaction is valuable feature in Power BI which used to manage the interaction between the visuals. Generally, Power BI visuals are interactive that is after selecting any item of visual affects other visual too.
Forrester Digital Transformation
FEBRUARY 9, 2023
It’s no secret that in today’s business climate, corporate banks are feeling the squeeze. They struggle with an installed base of pre-modern applications and archaic processes. Now is the time when corporate banks change the way they serve clients.
Globalization Partners
FEBRUARY 10, 2023
Whether you’re testing new markets or scaling your workforce, international hiring can be an exciting yet challenging venture, even for experienced businesses.
Advertiser: G-P
The fintech industry is growing exponentially. Companies can find the talent they need in top emerging fintech hubs around the world. Highly skilled global candidates are available to hire — companies just need to know where to look for them.
McKinsey and Company
FEBRUARY 7, 2023
Current macroeconomic conditions, consumer focus on sustainability, regulations, and changing business models could further drive farmers’ adoption of agtech products, if their concerns are addressed. Agriculture Insights
Simplr
FEBRUARY 7, 2023
Hold the phone: it’s time to increase efficiency and cost-effectiveness. Historically, phone is the most expensive customer service channel to staff and maintain.
Forrester Digital Transformation
FEBRUARY 9, 2023
Baffled by what you hear about the economic environment? Struggling to make sense of conflicting points of view? You’re not the only one.
Eclaro
FEBRUARY 10, 2023
Not one Super Bowl prognosticator has picked Eclaro to win the big game. That’s okay.
Speaker: Rod Robinson - SVP of the Supplier Diversity Practice, Insight Sourcing Group
In this exclusive webinar, Rod Robinson, SVP of the Supplier Diversity Practice Lead & Center of Excellence, dives into the key benefits corporations are seeing emerge from their supplier diversity programs and how you can gain invaluable competitive advantages with a supplier diversity program of your own.
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