Sat.Dec 16, 2023 - Fri.Dec 22, 2023

article thumbnail

When to Invest in a Customer Service Call Center?

Intugo

When to Invest in a Customer Service Call Center? Have you ever wondered about the best moment to invest in a customer service call center for your business? As the business world continues to evolve, the decision to set up a dedicated call center becomes a crucial factor for success. Many businesses struggle with determining the right time to make this crucial investment.

article thumbnail

Defining & Prioritizing Your Business Process Automation (BPA) Goals

Metasource

A new year is upon us, and the pressure is on organizations to streamline processes and drive efficiency across departments. According to a recent report , companies are expected to prioritize automation in 2024 in order to minimize mundane tasks and, therefore, increase productivity. Have you prioritized your business process automation (BPA) goals for next year?

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to build a successful AI strategy

IBM Services

Artificial intelligence (AI) is a transformative force. The automation of tasks that traditionally relied on human intelligence has far-reaching implications, creating new opportunities for innovation and enabling businesses to reinvent their operations. By giving machines the growing capacity to learn, reason and make decisions, AI is impacting nearly every industry, from manufacturing to hospitality, healthcare and academia.

article thumbnail

Customizing Nearshore Manufacturing to Meet Company-Specific Needs

Ivemsa

Nearshoring to Mexico has become the go-to strategy for U.S. manufacturers looking for cost-effective, high-quality operating solutions. Over the years, Mexico has become the number one trade partner with the U.S. due to its proximity, stable workforce, reliable transportation and supply chain networks, and favorable trade agreements, including the USMCA.

article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

Navigating the Future: Highlights from COP 28 in Dubai

Airswift

Unprecedented Agreement Signals a Renewable Energy Era After two intense weeks of discussions with delegations from around the world, the 28th Conference of the Parties (COP 28) in Dubai, UAE, concluded with a landmark agreement. This agreement is notable for its focus on renewable energy, energy efficiency, and the phasing out of fossil fuels, heralding a new era of renewable energy.

article thumbnail

How to Make the Biggest Impact Based on Cultural Norms

The Global Small Business Blog

©iStock/SvetaZi Adeola Adewusi credits his “cultural dexterity” to living and working on five continents. The senior HR director, Americas at Stanley Black & Decker told HR Brew it has served him well as a people professional because he “can understand the dynamic of a particular culture and what’s important to them.” With Stanley Black & Decker, Adewusi oversees about 2,500 employees along the supply chain in nearly a dozen countries.

199
199

More Trending

article thumbnail

Examples and uses of GIS

IBM Services

One of the largest sources of data is all around us—that is, geospatial data. This is information relating to the Earth’s surface, its climate, the people who live on it, its ecosystems and more. Geographic information systems (GIS ) visualize and make sense of this data, helping people and businesses better understand the patterns and relationships of our world.

article thumbnail

Exploring New Features from ServiceNow Vancouver Release

V-Soft Consulting

ServiceNow introduces version upgrades twice a year, aiming to enhance the overall performance of the platform. These upgrades usually incorporate new modules, applications, or improvements, along with fixes for existing products. Typically, ServiceNow code-names every release based on the name of a city. The latest update is called the Vancouver release.

98
article thumbnail

How Food Globalization Serves Up the World on Your Plate

The Global Small Business Blog

©iStock/SasinParaksa When people hear the word “globalization” they probably think of giant container ships, wonky economic terms like “offshoring” and “trade deficit,” or geopolitical tensions and agreements. And, to be sure, Cato’s Defending Globalization project covers all of that stuff and more. Yet, as Cato explains in a new essay for the project , there may be no better symbol of real globalization—and its many benefits— than the restaurant down the street.

article thumbnail

3 Examples of Generative AI Product Launches in Information Services

3Pillar Global

The debut of ChatGPT in November 2022 sparked an innovation race. As an enthralled public imagined the extent of ChatGPT’s impact, leading companies had to weigh whether to take a “wait and see” approach or jump in the waters immediately. Those with prior experience in machine learning, AI-ready data, AI platforms and mature capabilities were well-positioned to be first-to-market with meaningful AI and LLM use cases.

Service 97
article thumbnail

Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

article thumbnail

Rudolph, Red Noses, Red Flags and the Right People

Eclaro

We always have a song in our heart here at ECLARO, especially during the holiday season. Whether it’s “All I Want for Christmas Is You” (yes, there have been sightings of certain team members dancing around the office to that one) or “Silver Bells” (our global headquarters in New York is a great place to feel that “it’s Christmastime in the city” vibe) or any of countless others, they embody a festiveness that underscores why people call this the most wonderful time of the year.

86
article thumbnail

Accelerate release lifecycle with pathway to deploy: Part 2

IBM Services

As enterprises embrace cloud native and everything as code, the journey from code to production has become a critical aspect of delivering value to customers. This process, often referred to as the “pathway to deploy,” encompasses a series of intricate steps and decisions that can significantly impact an organization’s ability to deliver software efficiently, reliably and at scale.

article thumbnail

Justin Racine Named A 2023 CMSWire Contributor of the Year

Perficient Digital Transformation

Perficient’s Principal of Unified Commerce Justin Racine was recently named one of CMSWire’s Contributors of the Year. CMSWire is a leading community of CX professionals, whose goal is to advance its members via high-impact knowledge and quality content. The Contributor of the Year recognition is awarded to authors whose articles greatly resonated with the CMSWire community this year.

Retail 64
article thumbnail

Every End is a Beginning

Intelligent Management Inc.

As we come closer to the end of 2023, some may be tempted to think we are coming to the end of much more than a calendar year. The “unthinkable” in many areas of our lives, social, political and economic, has become increasingly our reality. Never as much as today has it become urgent to learn to think and act with a systemic perspective.

article thumbnail

The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

article thumbnail

This Call May Be Recorded: How Conversation Intelligence Is Transforming the Contact Center Industry

Blue Ocean

Customer care QA processes are moving from limited sampling to real-time, holistic analysis thanks to emerging conversation intelligence technologies that impact every corner of the contact center for the better. At a recent industry conference, the session on quality assurance began with the keynote speaker taking the mic, and boldly announcing: “when it comes to QA, monitoring one percent of one percent is BS, and we all know it.

article thumbnail

Troubleshoot your network with DNS Insights

IBM Services

It is relatively simple to see that something is wrong with your network using DNS data. A spike in NXDOMAIN responses or other errors usually serves as a clear indication that something is amiss. The next step—diagnosing the source of the problem and then actually doing something about those errors—is often a heavier lift. It is a data problem.

article thumbnail

Understanding @api, @track, and @wire Decorators in Lightning Web Components (LWC)

Perficient Digital Transformation

Introduction: Lightning Web Components (LWC) introduced a new programming model with decorators that enhance the functionality of properties and functions. Among these decorators, @api, @track, and @wire play crucial roles in creating powerful and interactive Lightning components. In this blog, we will explore each decorator in detail and understand how they contribute to the development of Lightning Web Components.

Service 59
article thumbnail

Small Business Tax Planning: Strategies for Year-End Success

inDinero

Introduction As 2023 draws to a close, it’s pivotal for small businesses to scrutinize their financial status and strategize effectively for tax reduction and a robust financial future. Despite a static tax legislative landscape, the looming possibility of future amendments necessitates proactive tax planning. At indinero, we’re committed to guiding you through these complexities and optimizing your financial strategy with our comprehensive business tax services.

article thumbnail

Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

article thumbnail

Days Sales Outstanding: What Is It and How To Calculate It

Planergy Software

What's Planergy? Modern Spend Management and Accounts Payable software. Helping organizations spend smarter and more efficiently by automating purchasing and invoice processing. Learn more We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with Planergy.

Sales 52
article thumbnail

How NS1 ensures seamless DNS migrations

IBM Services

Migrating a mission-critical system like authoritative DNS is always going to involve some amount of risk. Whenever you’re flipping a switch from one infrastructure provider to another, the possibility of downtime is always lurking in the background. Unfortunately, many network admins use this risk potential as a reason to continue using an authoritative DNS service that no longer adds business value.

article thumbnail

Independent vs Dependent Components in Salesforce: Understanding the Dynamics

Perficient Digital Transformation

Introduction: Salesforce offers a robust platform for building and customizing applications to meet various business needs. As part of Salesforce development, components play a crucial role in designing and implementing the user interface and functionality. When working with components, it’s important to understand the concepts of independent and dependent components.

Design 59
article thumbnail

Avasant Selects Mercans as a Leader in Payroll Business Process Transformation

Mercans

In the dynamic realm of global payroll, Mercans has carved a distinguished path, emerging as a Leader in Avasant’s Payroll Business Process Transformation 2023–2024 RadarView. Our recent recognition by Avasant , among 27 industry contenders, heralds us among the top 20 providers for consistently delivering exceptional value in the market. Avasant’s comprehensive evaluation, categorizing providers into challengers, disruptors, innovators, and leaders, recognizes Mercans for its signif

Payroll 52
article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

Four Hot Tips for Automation in 2024

SEBPO

BLOG Four Hot Tips for Automation in 2024 December 21, 2023 As we wrap up an exciting year, the SEBPO Team is taking a moment to reflect on the valuable insights gained from participating in an impressive array of conferences, summits, and industry events in 2023. From Beeler.Tech Base Camp to Possible Miami , CES to LMA , lively discussions and inspiring keynotes all honed in on an overarching, trending topic: automation.

article thumbnail

Business strategy examples

IBM Services

A successful business strategy dictates the allocation of resources and outlines how a company will achieve its strategic goals. Whether the organization is focused on developing new products or marketing an existing service to an under-served demographic, having a solid strategy will help an organization realize its long-term goals. Typically, a strategy will be informed by core business objectives and keep key performance indicators (KPIs) in mind.

article thumbnail

Row-Level Actions in Lightning Datatable in Lightning Web Component

Perficient Digital Transformation

Hello Trailblazers, In this blog post, we will learn how to handle Row-Level actions in Lightning Datatable in Lightning Web Component ( LWC ). Acceptance Criteria: Create a lightning datatable that will display all the product details. The product details component should have 2-Row Level actions. Show Details – When the user clicks on the button, it should take the user to the product details page (record page).

article thumbnail

IT Consultant vs Software Engineer: What’s the Difference?

Unosquare

So, you want to be an IT Consultant? No. Wait. You want to be a software engineer. Right? Hang on. Which one does which? What if you need to hire an IT consultant? Is that the case? Or are you looking for a software engineer? We are being deliberately confusing here to set up the situation in which IT professionals frequently find themselves involved.

article thumbnail

Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

article thumbnail

Overcoming Challenges in Impact Sourcing: Best Practices for Businesses

NoonDalton

When it comes to socially responsible business practices, Impact Sourcing stands out as a beacon of innovation and inclusivity. This approach, which focuses on creating employment opportunities for individuals in disadvantaged or marginalized communities, is not just a testament to a company’s commitment to social responsibility; it’s a strategic move towards a more inclusive and diverse global workforce.

article thumbnail

Types of business strategy

IBM Services

In today’s business environment, regardless of the product or service, leaders must develop a well-honed business strategy. Without clarity and intention, even the most innovative companies are unlikely to succeed. A successful business strategy must clearly define an organization’s objectives, decision-making processes and long-term business goals.

article thumbnail

Batch Class in Apex to Delete Records

Perficient Digital Transformation

Hello Trailblazers, In this blog post, we’re going to write a batch in Apex to delete the records from the targeted object. Acceptance Criteria : Write a batch Class in Apex to delete all the account records created in the last 1 year. Batch Apex is a powerful Salesforce tool that allows developers to create and execute batches of records. It helps you to process up to a million records asynchronously and boosts your organization’s productivity by shortening the time it takes to perform sp

article thumbnail

The Scalers’ 2023 Recap: rising above challenges together

The Scalers

The year 2023 has been (arguably) the toughest in the IT industry. Ever. Good proof of it is the 152,000 layoffs announced so far this year in tech , up 716% from the same period last year. Yet, The Scalers kept growing and closed another successful year. In 2023, among other milestones, we opened new offices, earned the Great Place to Work recognition for the second consecutive year, and had a record number of partners visiting their teams in Bangalore, India.

article thumbnail

A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.