Sat.Nov 11, 2023 - Fri.Nov 17, 2023

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Contracting for Value: Balancing Expectations and Reality in Outsourcing Engagements | Blog

Everest Group

Everest Group’s Strategic Engagement Reviews (SERs) reveal several key trends that hinder enterprises from realizing maximum value from business process services (BPS) contracts. As enterprises rethink their outsourcing strategies, reevaluate current contracts, and rebalance work, these findings are highly relevant. Read on for insights into the research.

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How to Drive Business Growth Through AI Outsourcing

Intelligent Sourcing

In a world rapidly being reshaped by technological advancements, Artificial Intelligence (AI) outsourcing emerges as a pivotal player, steering businesses toward a future where decision-making is data-driven and operations seamlessly interweave technology and human expertise. AI outsourcing refers to delegating AI-related tasks and projects, such as machine learning, natural language processing, and robotic process automation, to […] The post How to Drive Business Growth Through AI Outsour

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4 Generative AI Risks Every Information Services Company Must Avoid

3Pillar Global

Generative AI now permeates virtually every technology—just look at Microsoft 365 Copilot or new AI-assisted features in LinkedIn. Information services companies can’t afford to ignore this trend. A wait-and-see approach is highly risky. Those who don’t start investing in AI now will fall behind, when it truly becomes table stakes. At the same time, jumping into any new technology without a clear plan and vision is equally risky.

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Customer Service Outsourcing: A Comprehensive Guide for Businesses.

Go4Customer

In the hyper-competitive landscape of the modern business world, companies are constantly battling to meet the escalating demands of customer service. Did you know that 76% of consumers expect brands to understand their needs and expectations, and 59% are willing to switch to a new brand for better customer service? It's a staggering reality, and this is where strategic solutions come into play.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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IT Help Desk Hiring Practices to Get Your Boss off Your Back

Global Help Desk Services

Is your boss on your back because of poor help desk performance? These IT help desk hiring practices will help keep your callers and your stakeholders happy.

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Today in Global Small Business: Changing How We See The World

The Global Small Business Blog

©iStock/Chris_Tefme What's affecting me, my clients, my colleagues and other global small business owners: Changing how we see the world in all its beauty and bizarreness. Kylie Jenner: from successful global beauty empire to soon to be fashion empire. Globalization is a funny thing, and McDonald’s today is a many-tentacled entity that morphs to fit the politics of the moment and the regions that franchises operate in.

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IBM named a Leader in The Forrester Wave™: Digital Process Automation Software, Q4 2023

IBM Services

Forrester Research just released “The Forrester Wave™: Digital Process Automation Software, Q4 2023: The 15 Providers That Matter Most And How They Stack Up” by Craig Le Clair with Glenn O’Donnell, Renee Taylor-Huot, Lok Sze Sung, Audrey Lynch, and Kara Hartig and IBM is proud to be recognized as a Leader. IBM named a Leader In the report, Forrester Research evaluated 15 digital process automation (DPA) providers against 26 criteria in three categories: Current offering,

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Dialing-in Your AI with Optimizely Feature Experimentation

Perficient Digital Transformation

If you’re in technology, AIs are everywhere nowadays. At work, I use an AI to help me make proofs of concept, sometimes in communicating with other AIs. At home, I use Google’s Bard to help with those day-to-day mental chores such as meal planning. Even at play, when indulging in some Gran Turismo there’s an AI to race against. I can’t do anything about the AIs I use more casually (aside from being aware of them).

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Own the Change

The Global Small Business Blog

©iStock/wildpixel Business leaders know that it’s one thing to have an idea that works and can produce results, and quite another matter to get that idea adopted at a scale so that it can create impact. By empowering people to achieve their own goals, leaders can overcome great skepticism—and achieve great results. What worked for cookstoves in Guatemala can work for corporate cloud adoption.

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How RPA Benefits Your Employees

V-Soft Consulting

Robotic Process Automation (RPA) has emerged as a vital component of digital transformative initiatives, gaining widespread adoption across various industries due to its multifaceted advantages. Within this landscape, employee engagement becomes pivotal for the success of automation initiatives, as RPA aims to relieve human workers of mundane tasks, allowing them to redirect their efforts towards more meaningful and stimulating work.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Navigating the New FINCEN Reporting Requirements: Beneficial Ownership Information (BOI)

inDinero

It is crucial for businesses to stay compliant with regulations, and a significant change is on the horizon. The Corporate Transparency Act, which was passed in 2021, introduces new ownership information reporting requirements for businesses in the US, which will be effective from January 1, 2024. This new regulation is aimed at promoting transparency and combating financial crimes.

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Giving Back and Giving Thanks: Global CSR

SEBPO

BLOG Giving Back and Giving Thanks: Global CSR November 15, 2023 As Thanksgiving approaches in the US, we are grateful for a year marked by purposeful Corporate Social Responsibility (CSR) initiatives. We celebrate and recognize our people for fostering meaningful connections and positively impacting our business and the communities we call home. Giving Back and Giving Thanks: Global CSR Our teams take a holistic approach to philanthropy, resourcefully employing the three pillars of giving : tim

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Globalization Puts The World On Your Plate

The Global Small Business Blog

©iStock/urfinguss Want an example of how globalization puts the world on your plate ? When people hear the word “globalization” they probably think of giant container ships, wonky economic terms like “offshoring” and “trade deficit,” or geopolitical tensions and agreements. And, to be sure, Cato’s Defending Globalization project covers all of that stuff and more.

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Troubleshooting Sitecore Image Update Issue

Perficient Digital Transformation

Troubleshooting image update issues in Sitecore can prove to be a complex task, as various factors could contribute to the problem. We recently encountered an issue where, after updating the “Sitecore Images,” our local project instance stopped working. In order to resolve the issue, we attempted multiple possible solutions, including those available on the internet, but initially were not able to identify the root cause of the problem.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Legacy application modernization: A comprehensive approach to modernize your business 

IBM Services

In today’s rapidly evolving business landscape, legacy applications often stand as barriers to progress. These existing systems, characterized by outdated technology and architecture can hinder an organization’s ability to keep up with changing business needs and pose significant security and operational risks. Staying competitive is essential in today’s fast-paced business industry—this is where legacy application modernization comes into play.

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Exempt vs Non Exempt Employee: What’s the Difference?  

inDinero

In August 2023, the Department of Labor proposed changing pay thresholds governing exempt vs. non exempt employees from protections under the Fair Labor Standards Act (FLSA). Should the change proceed, 3.4 million additional employees could be entitled to overtime pay. This change is not something for startups and small businesses to take lightly. Misclassifying employees as exempt can be an expensive headache for business owners.

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Small Global Companies Are Hidden Champions

The Global Small Business Blog

©iStock/jacoblund Smaller technology companies are Europe’s “hidden champions” that need to be connected to develop alternative solutions to the big tech companies, Secretary General of the European DIGITAL SME Alliance Sebastiano Toffaletti told Euractiv. For Toffaletti, there is a misconception that everything is owned and invented by Google, Amazon, Microsoft, and other Big Tech companies.

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The Use Case for Generative AI-Powered Sales Prospecting: Personalizing Outreach and Boosting Sales

Perficient Digital Transformation

Perficient’s Generative AI Lab, part of our larger Generative AI Innovation Group, is consistently exploring and implementing use cases for generative AI and helping clients operationalize it with policies, advocacy, controls, and enablement. One use case organizations can consider is augmented research for sales prospecting, which allows sales professionals to find valuable prospects quickly and generate personalized and effective sales reports and outreach content.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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An introduction to Wazi as a Service

IBM Services

In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. However, many organizations face significant challenges when it comes to integrating their core systems, including Mainframe applications, with modern technologies. This integration is crucial for modernizing core enterprise applications on hybrid cloud platforms.

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Everest Group’s AI Top 50™ List: Who’s Leading a Decade of Disruption? | Blog

Everest Group

With its first-ever AI Top 50 list, Everest Group recognizes the exceptional business performance of AI technology providers globally. This valuable ranking serves as a useful tool for enterprise decision-making and provider comparisons. Continue reading to learn more about the leading AI-first providers featured, as determined by Everest Group’s comprehensive research.

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Build a Reputation Beyond Your Local Market

The Global Small Business Blog

©iStock/FeelPic Labels that get their start outside of major fashion hubs are leveraging their local identities and a strategic approach to wholesale to gain international followings. Key insights: Brands outside of cities like Paris and New York often struggle to build a reputation beyond their local markets. Post-pandemic digitalisation, including the proliferation of Zoom and online shopping, has made it easier for designers to reach buyers, VIP clients and other tastemakers.

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Consent Management for Compliance and Customer Experience Benefits 

Perficient Digital Transformation

Data privacy has become an increasingly complex subject, especially with the introduction of the California Consumer Privacy Act (CCPA) and similar regulations emerging in other states. Non-compliance with these regulations can result in hefty fines, as seen with Sephora’s recent $1.2 million penalty. The Growing Need for Consent Management The proliferation of privacy laws and regulations worldwide has led to a multitude of compliance deadlines.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Watsonx: a game changer for embedding generative AI into commercial solutions

IBM Services

IBM watsonx is changing the game for enterprises of all shapes and sizes, making it easy for them to embed generative AI into their operations. This week, the CEO of WellnessWits, an IBM Business Partner, announced they embed watsonx in their app to help patients ask questions about chronic disease and more easily schedule appointments with physicians.

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The next frontier of Automation: Generative AI in action

Zinnov

The Automation age is here. With the rise of AI like ChatGPT, we’ve entered a brave new world brimming with possibility. But how do we adapt? In this podcast episode, Vijay Thomas, CEO of Tangentia, charts a course through the unmapped frontier of Intelligent Automation. He reveals his global boutique approach to Automation, blending worldwide delivery with a boutique touch.

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Retail Media Scaling to New Regions

SEBPO

“There were gasps at how large the SEBPO Team is now and how much they do to make our day-to-day easier and the business function.” – VP, Ad Operations Total 0 0 0 0 Case Study Retail Media Scaling to New Regions A Retail Media AdTech provider was seeking traction with brands in the US. The client was familiar with outsourcing and vetted several suppliers.

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Influencing Shopping Lists with Gen AI for Consumer Goods

Perficient Digital Transformation

What makes a consumer buy a product from one brand over another? The answer used to be brand loyalty and quality of product, but the landscape for consumer goods companies has recently flipped upside down. Anymore, consumer goods companies gain and retain loyalty from customers because of the experiences they provide. Thankfully, generative AI has brought about the acceleration of experience creation and allowed companies to dive into new levels of personalization.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Creating a sustainable future with the experts of today and tomorrow

IBM Services

When extreme weather strikes, it hits vulnerable populations the hardest. In the current global climate of stronger and more frequent storms, heat waves, droughts and floods, how do we build more positive environmental and social impact? We have a responsibility to apply our technological expertise, resources and ecosystem to help the world become more resilient to these environmental challenges.

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Exploring the Paradigm Shift of Experience Level Agreement-based Contracting and its Impact on Enterprises | Blog

Everest Group

Experience level agreements can foster service provider innovation and collaboration if structured with rewards for risks. While once a potent force, the XLA has lost its power as enterprises have transitioned to a penalty-only model, essentially reducing it to a standard service level agreement (SLA). Delve into the ramifications of this change and the potential dangers it poses to enterprises in this blog. “ Employee experience is critical to the success of any organization.

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Staffing in Mexico Guide: Choosing the Right Personnel

Intugo

Guide to Staffing in Mexico: Choosing the Right Personnel Having quality employees is vital to the competitiveness and growth of any company. To achieve this, staffing in Mexico must be carried out with well-planned strategies. This involves investing in a company’s most valuable resource: human capital. Because this is the case, the process should be taken with seriousness.

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Unlocking the Power of AI: Einstein for Developers

Perficient Digital Transformation

“Einstein for Developers” refers to the set of artificial intelligence (AI) and machine learning (ML) tools and features available for developers within the Salesforce platform. Salesforce Einstein is designed to help Salesforce developers build smarter, more predictive, and more automated applications that enhance their CRM and business processes.

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.