Everest Group
NOVEMBER 15, 2023
Everest Group’s Strategic Engagement Reviews (SERs) reveal several key trends that hinder enterprises from realizing maximum value from business process services (BPS) contracts. As enterprises rethink their outsourcing strategies, reevaluate current contracts, and rebalance work, these findings are highly relevant. Read on for insights into the research.
Intelligent Sourcing
NOVEMBER 14, 2023
In a world rapidly being reshaped by technological advancements, Artificial Intelligence (AI) outsourcing emerges as a pivotal player, steering businesses toward a future where decision-making is data-driven and operations seamlessly interweave technology and human expertise. AI outsourcing refers to delegating AI-related tasks and projects, such as machine learning, natural language processing, and robotic process automation, to […] The post How to Drive Business Growth Through AI Outsour
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3Pillar Global
NOVEMBER 15, 2023
Generative AI now permeates virtually every technology—just look at Microsoft 365 Copilot or new AI-assisted features in LinkedIn. Information services companies can’t afford to ignore this trend. A wait-and-see approach is highly risky. Those who don’t start investing in AI now will fall behind, when it truly becomes table stakes. At the same time, jumping into any new technology without a clear plan and vision is equally risky.
Go4Customer
NOVEMBER 17, 2023
In the hyper-competitive landscape of the modern business world, companies are constantly battling to meet the escalating demands of customer service. Did you know that 76% of consumers expect brands to understand their needs and expectations, and 59% are willing to switch to a new brand for better customer service? It's a staggering reality, and this is where strategic solutions come into play.
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Hubstaff’s new report, The AI Productivity Shift, highlights how 3,000+ professionals and 140,000+ users are transforming the way they work with AI. Adoption is high—85% are using AI—and the potential is just beginning. Teams that integrate AI into daily workflows report 77% faster task completion, 70% improved focus, and stronger results across the board.
Global Help Desk Services
NOVEMBER 16, 2023
Is your boss on your back because of poor help desk performance? These IT help desk hiring practices will help keep your callers and your stakeholders happy.
Everest Group
NOVEMBER 16, 2023
Collectively, these AI technology providers have raised over US$50 billion in total lifetime private funding, showcasing huge investor trust and growing importance of the technology. DALLAS, November 16, 2023 — Everest Group today released the inaugural edition of the “Everest Group Artificial Intelligence Top 50 ” (AI Top 50), a list of the world’s largest AI technology providers.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
McKinsey & Company
NOVEMBER 14, 2023
Real estate can use generative AI to turn the industry’s data into treasure in seven steps.
IBM Services
NOVEMBER 14, 2023
Forrester Research just released “The Forrester Wave™: Digital Process Automation Software, Q4 2023: The 15 Providers That Matter Most And How They Stack Up” by Craig Le Clair with Glenn O’Donnell, Renee Taylor-Huot, Lok Sze Sung, Audrey Lynch, and Kara Hartig and IBM is proud to be recognized as a Leader. IBM named a Leader In the report, Forrester Research evaluated 15 digital process automation (DPA) providers against 26 criteria in three categories: Current offering,
Everest Group
NOVEMBER 17, 2023
Gain insights into the foremost expectations of healthcare providers concerning patient engagement platforms.
The Global Small Business Blog
NOVEMBER 14, 2023
©iStock/urfinguss Want an example of how globalization puts the world on your plate ? When people hear the word “globalization” they probably think of giant container ships, wonky economic terms like “offshoring” and “trade deficit,” or geopolitical tensions and agreements. And, to be sure, Cato’s Defending Globalization project covers all of that stuff and more.
Advertiser: Paycor
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McKinsey & Company
NOVEMBER 14, 2023
One of the world’s tech scholars talks geeks, two-pizza teams, the 90 percent syndrome and a whole lot more.
IBM Services
NOVEMBER 13, 2023
Kubernetes , the world’s most popular open-source container orchestration platform , is considered a major milestone in the history of cloud-native technologies. Developed internally at Google and released to the public in 2014, Kubernetes has enabled organizations to move away from traditional IT infrastructure and toward the automation of operational tasks tied to the deployment, scaling and managing of containerized applications (or microservices ).
Everest Group
NOVEMBER 16, 2023
With its first-ever AI Top 50 list, Everest Group recognizes the exceptional business performance of AI technology providers globally. This valuable ranking serves as a useful tool for enterprise decision-making and provider comparisons. Continue reading to learn more about the leading AI-first providers featured, as determined by Everest Group’s comprehensive research.
The Global Small Business Blog
NOVEMBER 15, 2023
©iStock/wildpixel Business leaders know that it’s one thing to have an idea that works and can produce results, and quite another matter to get that idea adopted at a scale so that it can create impact. By empowering people to achieve their own goals, leaders can overcome great skepticism—and achieve great results. What worked for cookstoves in Guatemala can work for corporate cloud adoption.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
McKinsey & Company
NOVEMBER 13, 2023
A mapping exercise can help senior managers determine how best to bring employees with different priorities together to achieve common corporate goals.
Perficient Digital Transformation
NOVEMBER 13, 2023
If you’re in technology, AIs are everywhere nowadays. At work, I use an AI to help me make proofs of concept, sometimes in communicating with other AIs. At home, I use Google’s Bard to help with those day-to-day mental chores such as meal planning. Even at play, when indulging in some Gran Turismo there’s an AI to race against. I can’t do anything about the AIs I use more casually (aside from being aware of them).
Everest Group
NOVEMBER 17, 2023
Experience level agreements can foster service provider innovation and collaboration if structured with rewards for risks. While once a potent force, the XLA has lost its power as enterprises have transitioned to a penalty-only model, essentially reducing it to a standard service level agreement (SLA). Delve into the ramifications of this change and the potential dangers it poses to enterprises in this blog. “ Employee experience is critical to the success of any organization.
The Global Small Business Blog
NOVEMBER 17, 2023
©iStock/jacoblund Smaller technology companies are Europe’s “hidden champions” that need to be connected to develop alternative solutions to the big tech companies, Secretary General of the European DIGITAL SME Alliance Sebastiano Toffaletti told Euractiv. For Toffaletti, there is a misconception that everything is owned and invented by Google, Amazon, Microsoft, and other Big Tech companies.
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Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.
McKinsey & Company
NOVEMBER 14, 2023
A recent digital and cyber self-assessment of organizations in Australia and New Zealand revealed a mix of strengths and areas for improvement needed to address ever-evolving digital-related risks.
IBM Services
NOVEMBER 14, 2023
Data monetization is a business capability where an organization can create and realize value from data and artificial intelligence (AI) assets. A value exchange system built on data products can drive business growth for your organization and gain competitive advantage. This growth could be internal cost effectiveness, stronger risk compliance, increasing the economic value of a partner ecosystem, or through new revenue streams.
Everest Group
NOVEMBER 17, 2023
Enterprise buyers frequently misunderstand voice network services and incorrectly group disparate services under a single resource unit (RU). Accurately defining and pricing RUs is essential to ensure both the enterprise and service provider benefit. To shed light on this often-cloudy aspect of enterprise networking, read on. Voice technologies like Private Branch Exchange (PBX) and Voice over Internet Protocol (VoIP) have been integral to enterprise operations for many years now.
The Global Small Business Blog
NOVEMBER 16, 2023
©iStock/FeelPic Labels that get their start outside of major fashion hubs are leveraging their local identities and a strategic approach to wholesale to gain international followings. Key insights: Brands outside of cities like Paris and New York often struggle to build a reputation beyond their local markets. Post-pandemic digitalisation, including the proliferation of Zoom and online shopping, has made it easier for designers to reach buyers, VIP clients and other tastemakers.
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Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for
McKinsey & Company
NOVEMBER 14, 2023
Henrik Henriksson, CEO of H2 Green Steel, talks about the challenges and successes in founding a green business start-up and out-executing peers in a competitive environment.
V-Soft Consulting
NOVEMBER 17, 2023
Robotic Process Automation (RPA) has emerged as a vital component of digital transformative initiatives, gaining widespread adoption across various industries due to its multifaceted advantages. Within this landscape, employee engagement becomes pivotal for the success of automation initiatives, as RPA aims to relieve human workers of mundane tasks, allowing them to redirect their efforts towards more meaningful and stimulating work.
Everest Group
NOVEMBER 17, 2023
Identify the key obstacles involved in the implementation of patient engagement platforms within the industry.
inDinero
NOVEMBER 16, 2023
It is crucial for businesses to stay compliant with regulations, and a significant change is on the horizon. The Corporate Transparency Act, which was passed in 2021, introduces new ownership information reporting requirements for businesses in the US, which will be effective from January 1, 2024. This new regulation is aimed at promoting transparency and combating financial crimes.
Advertiser: Paycor
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McKinsey & Company
NOVEMBER 13, 2023
As private equity firms enhance their approaches to diversity, equity, and inclusion, many still struggle to close important parity gaps.
SEBPO
NOVEMBER 15, 2023
BLOG Giving Back and Giving Thanks: Global CSR November 15, 2023 As Thanksgiving approaches in the US, we are grateful for a year marked by purposeful Corporate Social Responsibility (CSR) initiatives. We celebrate and recognize our people for fostering meaningful connections and positively impacting our business and the communities we call home. Giving Back and Giving Thanks: Global CSR Our teams take a holistic approach to philanthropy, resourcefully employing the three pillars of giving : tim
Everest Group
NOVEMBER 17, 2023
Migration to cloud has been at the vanguard of growth the past three years, but its pace has slowed considerably and is unlikely to return at the level it was post pandemic. Microsoft, Alphabet, Amazon and even Meta, Apple and Tesla have indicated a weakening demand environment that could last at least two quarters. Peter Bendor Samuel says, “Much of the growth the industry has experienced over the last three years has been the migration to cloud and this modernization phenomena has slowed consi
Perficient Digital Transformation
NOVEMBER 14, 2023
Troubleshooting image update issues in Sitecore can prove to be a complex task, as various factors could contribute to the problem. We recently encountered an issue where, after updating the “Sitecore Images,” our local project instance stopped working. In order to resolve the issue, we attempted multiple possible solutions, including those available on the internet, but initially were not able to identify the root cause of the problem.
Advertiser: ZoomInfo
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