Mon.Mar 27, 2023

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TIER: How The Labor Market’s “Double Disruption” Impacts Your Talent Strategy

Forrester Digital Transformation

The Federal Reserve announced on Wednesday that it is hiking interest rates by 25 basis points to a range of 4.75% to 5%. This decision has made headlines because many had hoped for a pause on the Federal Reserve’s continuous interest rate hikes due to the banking system’s volatility.

Banking 130
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Today in Global Small Business: Loaf Like You Mean It

The Global Small Business Blog

©iStock/fizkes What's affecting me, my clients, my colleagues and other global small business owners: Leading UK sofa, beds and furniture brand Loaf has launched a major new advertising campaign, positioning loafing as a desirable pursuit, and encouraging people to really take their loafing seriously. Mindshare , driving good global growth for clients.

Jobbing 133
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AI Reshapes The 2023 Forrester Wave™ Evaluation For CCaaS

Forrester Digital Transformation

In the prior Forrester Wave™ evaluation on contact-center-as-a-service (CCaaS) providers in August of 2020, AI was mentioned offhand a few times. It was not, however, a factor in the Wave scoring at all. A few years changed everything. AI has taken center stage in this year’s Wave, providing new capabilities across many aspects of a CCaaS vendor’s offerings.

Service 130
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Space: The missing element of your strategy

McKinsey and Company

The space sector is at an inflection point similar to what commercial air travel experienced after World War II and the internet saw in the 1990s. Is your company ready to capture the opportunity?

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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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The US Government Is Here And Really Wants To Help Protect You From Ransomware

Forrester Digital Transformation

Ransomware Vulnerability Warnings Are Coming To A Critical Infrastructure Near You The US Cybersecurity and Infrastructure Security Agency (CISA) launched the Ransomware Vulnerability Warning Pilot (RVWP) in January 2023 in response to ongoing concerns about the threat of ransomware. This is the CISA’s ransomware-centric take on external attack surface management for critical infrastructure.

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The Power of Communication: How Clear Communication Can Enhance the Client Experience 

Redial

Have you ever felt peace after receiving a direct and transparent message? From the beginnings of times, “communication” has been a key piece in the function of every day-to-day activity of all individuals. Why is it sometimes so hard to communicate clearly? Why does not having a clear communication create confusion and chaos? Our focus today will be communication between the BPO industry and the client, taking into consideration the Client Experience Executive role.

BPO 100

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The next frontier of customer engagement: AI-enabled customer service

McKinsey and Company

AI-enabled customer service is now the quickest and most effective route for institutions to deliver personalized, proactive experiences that drive customer engagement.

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Meet The New EMEA Security And Risk Analyst

Forrester Digital Transformation

Tell Us About Yourself! After finishing my master’s degree in commercial sciences, I started in the graduate program of the biggest Dutch telecommunication provider of the Netherlands. I have worked in several roles, from the wholesale department to innovation, new business, transformation, and cybersecurity, mostly as a strategic advisor for executive leadership positions.

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Kim Williams-Czopek Recognized for Excellence in Leadership by Consulting Magazine

Perficient Digital Transformation

We recently announced that two of our colleagues were recognized by Consulting Magazine for Excellence in Leadership as part of the 2023 Women Leaders in Technology Awards. This award honors Erin Rushman and Kim Williams-Czopek for demonstrating leadership, bringing value across the business, and making an impact as female leaders. Perficient is excited to congratulate Erin and Kim on their incredible accomplishments.

Design 113
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Selecting An Open Banking Intermediary — Our Latest Forrester Wave™ Evaluation

Forrester Digital Transformation

Read on for a look at Forrester’s evaluation of the 13 most significant open banking intermediaries: The Forrester Wave™: Open Banking Intermediaries, Q1 2023.

Banking 130
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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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Mastering Cloud Transformation for Business: Cloud Foundations

Perficient Digital Transformation

In this blog series, we’re exploring the four pillars of a successful Cloud Transformation: Program Model, Cloud Foundations, Portfolio Transformation, and Enterprise App Migration. In our first blog , we discussed the importance of a Program Model and the key elements that should be considered for successful implementation. If you haven’t already, I highly encourage you to check it out.

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How to Hire Employees in Canada

Global Expansion

Canada is an increasingly popular choice of location for businesses looking to take their operations global. Its $1.9 trillion GDP makes it the ninth-largest economy in the world. The country’s workforce is highly educated and skilled, with over half of Canadian adults having a post-secondary degree or diploma.

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Top priorities for dairy executives in 2023

McKinsey and Company

By focusing on growth, resilience, and sustainability, dairy processors have an opportunity to leverage momentum and engage consumers and customers with a unified story.

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Real-World Success Stories with Copado

Perficient Digital Transformation

Success Stories Leading DevOps platform Copado assists businesses in streamlining their Salesforce deployment procedure and enhancing teamwork. Copado helps businesses manage complex deployments, automate testing and continuous integration (CI), and boost productivity with its robust automation tools. In this article, we’ll look at a few actual success stories of businesses that used Copado to streamline their Salesforce deployment process.

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The HR Leader’s Survival Guide

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

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What is agile?

McKinsey and Company

Agile is a way of working that seeks to harness the inevitability of change, rather than resist it.

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The New Microsoft Teams for Desktop is Here

Perficient Digital Transformation

Microsoft introduces the next chapter of Microsoft Teams Today, March 27, 2023, Microsoft announced the New Microsoft Teams desktop client. This new version of Teams promises to address customer challenges regarding ease of use, reliability, and overall performance. It will be available via Public Preview in March 2023 and generally available later this year.

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Infrastructure technologies: Challenges and solutions for smart mobility in urban areas

McKinsey and Company

Smart mobility solutions can transform city living and improve quality of life—but are difficult to implement at scale. A collaborative, ecosystem approach could be the way ahead.

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Microsoft Teams: Current Landscape for Teams Tenant Migration

Perficient Digital Transformation

Many organizations are reaching a level of maturity with their Microsoft Teams adoption. Mergers, acquisitions, divestitures, or even regulatory requirements can create a need for Microsoft Teams tenant consolidation or divestiture. While the situation is changing quickly the current state of migration scenarios and tools for Teams migration between Tenants presents a number of challenges.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Winner takes all? Digital in the utility industry

McKinsey and Company

With the utility industry so fragmented across North America, can digital platforms enable it to consolidate at scale, resulting in lower prices, better service, and more satisfied customers?

Service 67
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Fundamentals: Recommendation and Getting Started Guide for Microsoft Cloud Certifications

Perficient Digital Transformation

Fundamental Microsoft Cloud Certification for Professionals working with Azure; M365; Power Platform; or Security, Compliance, and Identity are available and recommended for anyone selling, designing, implementing, delivering, or supporting Microsoft services in the M365, Azure, or Power Platform (I will call this Microsoft Cloud below) should consider studying for and obtaining the four ‘Fundamentals’ certifications from Microsoft.

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Food plight

McKinsey and Company

Disruptions to the world’s food system are deepening the global food crisis. Efforts by the grocery industry and consumers can help prevent a worsening scenario.

Retail 75
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Examining “Britcoin”: Will a Digital Pint Be a Digital Pound the Earth Around?

Perficient Digital Transformation

At sea level, one US liquid pint of water weighs 1.04318 pounds (16.6909 oz), which gives rise to a popular saying: “A pint’s a pound, the world around.” While the recent bank failures of Silicon Valley Bank and Signature Bank have many US congressmen and citizens wondering about the future of cryptocurrencies, across the pond, the Bank of England is soliciting input into the possibilities of issuing a digital pound.

Banking 69
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Streamline Your HR Processes with a Free HR Process Checklist Template

A process checklist is a valuable tool for any HR professional to help ensure that all tasks are completed on time and accurately and improve communication and collaboration among team members.

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Deliver a seamless sales experience across the lead-to-order lifecycle

Capgemini

Deliver a seamless sales experience across the lead-to-order lifecycle Deepak Bhootra 28 Mar 2023 Facebook Twitter Linkedin Frictionless, digitally augmented, data-driven sales operations drive operational excellence, increased value and competitive advantage across your business. Just as professional rally drivers rely on a navigator to get them from A to B, so the sales function depends on strong sales operations support.

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Introduction to Accessibility Insights in Accessibility testing

Perficient Digital Transformation

Introduction to Accessibility Insights The Accessibility Insights extension for Chrome is a tool that helps developers and designers test the accessibility of their web applications. The extension is designed to work with the Accessibility Insights for Web tool, which is a suite of automated and manual accessibility testing tools that can be used to identify accessibility issues in web applications.

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Unlock Your Business’s Full Potential – The Surprising Benefits of Hiring an Administrative Assistant

Outsource Workers

The productivity of any sized organisation is significantly improved by hiring an administrative assistant to manage all the time-consuming daily tasks. Administrative assistants who work remotely can perform multiple tasks, not just general admin duties. Therefore, knowing which tasks you need the person you hire to do is vital. Failing to identify the functions that will improve your business will only cost you time and money in the long term.

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Using Virtuoso Commands

Perficient Digital Transformation

As we learned in the last blog, how do we create Virtuoso Journeys and their checkpoints. In this blog, we will see some essential commands and how to use them in Virtuoso to write tests in Natural Language Syntax and by targeting a specific element. Virtuoso Tests Following the creation of Journey, test cases can be written in two ways: in plain English and by targeting specific elements on the page using selectors like Hint, XPath, ID, and JS Path.

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New Report from 3,500+ Employers Confirms Retention is a Top HR Priority in 2024

The first report from Gallagher’s 2024 US Workforce Trends Report Series, includes data from 3,500+ employers who participated in the 2024 US Benefits Strategy & Benchmarking Survey. The report provides benchmarks for benefits, HR and people strategies to help organizations thrive. Organizations continue to rank retention as the top priority for HR, and second highest for operations.

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Comparing Outsourcing Quotes: 8 Things to Look Out For

Magellan Solutions

8 Things to Look Out For Before selecting an outsourcing company, there are a lot of factors to keep an eye out for. The success of an organization depends on how important it is to take these factors into consideration before outsourcing. In order to decide whether outsourcing is the best option for you, it is essential that you understand your needs.

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Key Takeaways from the Automotive and Manufacturing Networking Lunch at Adobe Summit 2023

Perficient Digital Transformation

This week, I had the great honor of speaking during the Automotive and Manufacturing Networking Lunch at Adobe Summit 2023. Before I say anything else, I want to acknowledge what our partners at Adobe have built as industry leaders in technology solutions that enable companies to become experience makers. Not only is Adobe a leader amongst its peers, but it’s also a leader that brings folks together from other industries worldwide.

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Advantages of HR Outsourcing in Mexico

Intugo

Advantages of Human Resources Outsourcing in Mexico The most important thing a company’s management should know when considering the possible delegation of the organization’s human resources outsourcing to a third party is everything the decision can imply at all internal levels. Some of the main advantages or benefits that accrue to companies that implement human resources outsourcing in Mexico are: Cost Savings Suppose the annual cost of outsourcing specific human resources tasks is much

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Making Sense of Sitecore’s Content Management System Offerings

Perficient Digital Transformation

When Sitecore announced their Cloud Offerings at Sitecore Symposium in October 2023, It crystalized their composable strategy in providing separate product offerings that were each best of breed but could be better together. When you look at Engagement Cloud and Commerce Cloud, with products that have clear capabilities with little cross over, that strategy is well understood.

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How to Increase Diversity in Your Workforce Through AI Technology

Diversity and inclusion are crucial for building a strong and innovative workforce. Discover how AI technology can revolutionize your hiring process and drive diversity in your organization. Explore over 10 ways AI recruiting tools can help you identify a wider pool of candidates, enhance communication strategies, and eliminate unconscious bias. Embrace the future of recruitment and create a more diverse and inclusive workplace with AI technology.