Tue.Oct 03, 2023

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How to Implement Schema.org in Sitecore

Perficient Digital Transformation

In this blog, we will be discussing Schema.org, the role of schema.org in SEO, and how to implement Schema.org in Sitecore. What is Schema.org? Schema.org is a universal way to describe web pages with structured data. Search engines use this information to enrich the user experience on their search results and generate rich snippets. Structured data can impact Organic impressions, CTR, and keyword ranking.

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IBM and ESPN use AI models built with watsonx to transform fantasy football data into insight

IBM Services

If you play fantasy football, you are no stranger to data-driven decision-making. Every week during football season, an estimated 60 million Americans pore over player statistics, point projections and trade proposals, looking for those elusive insights to guide their roster decisions and lead them to victory. But numbers only tell half the story. For the past seven years, ESPN has worked closely with IBM to help tell the whole tale.

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Can ChatGPT Answer The Questions Facing CX During Customer Service Week 2023?

Intelligent Sourcing

What are your plans for Customer Service Week 2023? The annual celebration is underway this week from Monday to Friday. It initially started in the US in 1987 as an annual celebration of the people who work in customer service teams, but it has now gone far beyond the US alone. In fact, it has […] The post Can ChatGPT Answer The Questions Facing CX During Customer Service Week 2023?

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Operationalize automation for faster, more efficient incident resolution at a lower cost

IBM Services

IT is under enormous pressure. The expectation is 24/7/365 performance while also delivering increasingly better customer experiences at the lowest possible cost. The reality is that it’s difficult to keep apps performing as designed, especially in modern, cloud-native environments with microservices and Kubernetes. Cloud costs are out of control, and teams spend too much time fixing instead of innovating.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Unlocking Innovation in Financial Services

3Pillar Global

3Pillar’s Financial Services Industry Lead, Rob Murray , joins us on The Innovation Engine podcast to share some of the latest insights he’s gleaned from serving 3Pillar clients across the Financial Services space. Rob and Scott Varho dive deep into what it takes to successfully drive innovation in a tightly regulated industry like Financial Services, where many organizations feel handcuffed by the legacy software and systems that power their customer experiences.

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Security AI and automation are key in protecting against costly data breaches for retailers and consumer goods businesses

IBM Services

The rise of online commerce over the last two decades has completely transformed the retail and consumer goods industries—and with smartphone adoption accelerating globally, the share of shopping done via the internet will only continue to expand. But this growth in digital sales can come with a hefty price tag for retailers and consumer goods businesses: a much greater risk of data breaches.

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Benefits of Outsourcing Document Scanning Services for the Manufacturing Industry

Offshore India Data Entry

As the manufacturing industry expands globally after the pandemic, efficient document management remains a challenge. Juggling high volumes of records like invoices, manuals, and orders slows productivity over time. Without optimized systems, paperwork piles translate to costly delays and frustrated staff. Outsourcing documents scanning service to offshore companies helps you converts physical files to digital formats streamlined in the cloud.

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Supercharging Intelligent Document Processing with Generative AI

Zinnov

Gone are the days when document processing was synonymous with endless paperwork and manual labor. Now, with AI, documents are gateways to automation. The global Intelligent Document Processing (IDP) market, now at an impressive USD 2-3 Bn, is projected to reach USD 10-13 Bn by 2027. Driving this growth are the increasing volume of documents, a need for time optimization, and a focus on employee and customer experience.

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Apple vs Meta: The Illusion of Privacy

Perficient Digital Transformation

Apple vs Meta: The Illusion of Privacy I recently saw the buzz around the new Threads app, Its an, Meta’s new text, video, image sharing app which gained millions of subscribers within a few hours of launch. The onboarding was so simple that… I started to mindlessly tap “Next” until… I noticed a weird step They say “How Threads works”, but… How Thread Works: It’s almost as if they did not really want me to read “how it works” In fact the

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US health insurance GCCs in India see big growth in talent

Zinnov

The healthcare services segment of the India GCC (global capability centre) market has seen one of the most rapid growth in employee headcount post-Covid. Consider these numbers. Optum, the health tech arm of American health insurance major UnitedHealth, is estimated to have added over 8,000 people here since 2019.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Elevate Your Contact Center with Premier BPO at ICMI Contact Center Expo

Premier BPO

Event Information: – Event Name: ICMI Contact Center Expo – Date: October 16 th – 19 th , 2023 – Location: Orlando, FL, Loews Royal Pacific Resort Join Premier BPO – Your Trusted Outsourcing Partner: At ICMI Contact Center Expo, you’ll have the chance to meet our team of outsourcing specialists. With years of experience in the field, we’re here to share insights on improving your contact center’s performance.

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Navigate 24/7 support with the top workforce management tools

Influx

Looking for 24/7 customer support solutions? Influx can take you there with all management and training included. Get a quote → Providing 24-hour customer service is an exciting challenge. It usually indicates that your company is growing or that you’re taking on larger customers. 51% of people say a business needs to be available 24/7 to meet their modern-day expectations of convenience and accessibility.

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Unveiling the Hidden Gem of South America – Chile: A Country of Diversity and Culture

CGS Inc

10/03/2023 Nestled between the majesty of the Andes and the Pacific Ocean, you’ll find Chile – a country that exudes an aura of mystique, boasts a tapestry of diverse landscapes, rich heritage, and a vibrant culture that never fails to mesmerize its visitors. Discovering the Essence of Chile Chile’s natural wonders span the spectrum – from the driest desert in the world (Atacama), to the pristine glaciers of Patagonia, to the hustle and bustle of modern city life in Santiago – recently hailed as

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Perficient Expands Executive Leadership Team

Perficient Digital Transformation

We are proud to announce the expansion of our executive leadership team with the promotion of seven colleagues to senior vice president – Susan Adomite, Bill Davis, Ed Hoffman, Hari Madamalla, Santhosh Nair, Patrick Schwierking, and Kevin Sheen. The announcement comes just days after Tom Hogan assumed the role of Perficient’s Chief Executive Officer on Oct. 1, 2023.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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babelforce Named a  Cool Vendor in the 2023 Gartner® Cool Vendors™ in Composable Customer Engagement Platforms report

Balbelforce

Cool Vendorâ„¢ Acknowledges Innovative, Impactful, and Intriguing Brands Berlin-based customer experience (CX) platform babelforce is thrilled to announce their recognition as a Gartner Cool Vendor 2023 in the Gartner Cool Vendors in Composable Customer Engagement Platforms report. “This is a huge accolade for our organization,” said Pierce Buckley, CEO and Co-founder of babelforce.

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Physician Blogs: How to Position Your Physicians as Thought-Leaders

Perficient Digital Transformation

When people need to find a doctor, most of them turn to the internet. That means your organization’s physicians must find ways to stand out in this hyper-connected, hyper-competitive marketplace. As a healthcare marketer, you’re in a unique position to help your physicians find their voice. Physician blogs are a great way to get your physicians’ messages out to the public.

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Can you afford to ignore these 5 problems smart home owners face?

Wirtek

If you think they're not worth the risk, we’ve prepared 5 ways for you to deal with each of the m.

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Contract Automation Defined And 7 Ways To Apply It

SirionLabs

Learn more about contract automation, its benefits, and ways to use it to help streamline the contracting process.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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How to Measure Success with Your Call Center Services?

Go4Customer

Customer Experience (CX) or Satisfaction is one of the crucial factors for call center service providers that need to be considered. Call Centers are the only way to bridge the gap between companies and customers or clients. Organizations that want to differentiate themselves from their competitors by providing exceptional customer experience use this attribute.

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Implementing the Flip Card Feature in Optimizely CMS 12 using Perficient SCORE Optimizely foundation

Perficient Digital Transformation

In this blog, we will explore the following topics: Flip Card details Flip Card requirements Flip Card back end implementation Flip Card front end implementation storybook Flip Card used in website. Flip Card details: SCORE is Perficient accelerator with prebuilt features. Flip Cards offer an enjoyable method for users to engage with your website, presenting a delightful flip animation that adds an element of excitement.

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4 Use Cases: Gen AI + XR for Soft Skills Training

CGS Inc

External Link 4 Ways to Pair Generative AI and XR for Soft Skills Training Display Date Information 1 Infographics Featured Image: Banner Sub title 4 Use Cases: Gen AI + XR for Soft Skills Training

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