Tue.Sep 28, 2021

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Forrester’s 2021 Financial Services Architecture Survey Needs Your Input

Forrester Digital Transformation

Banks and other financial services firms always ask: “What are the others doing?” They leverage the answer to this question to assess their overall strategic position, compare their key challenges with those of others, and plan for the transformation of their application landscape to a more powerful customer-centric approach. Source: Financial Services Firms Have Solid […].

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Google Has Begun Beta Testing Live Caption Translations

The Global Small Business Blog

©iStock/fizkes Starting now, Google Workspace users can beta test the new live caption translations, which takes Google's accessibility feature to the next level with auto-translation across languages. Google Meet could improve meetings for teams that collaborate globally. The beta is relatively limited and will only translate English meetings in Spanish, French, Portuguese, and German.

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The Race For Growth Is On

Forrester Digital Transformation

How will your firm grow and succeed when your competitors have access to the same resources? Find out in this sneak preview of our upcoming Technology & Innovation event.

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Top tips on creating a Profitable Sourcing Strategy

Sourcing Captain

Sourcing products from a low-cost country such as China can make a huge difference to your top and bottom lines. However, your success depends a lot of how to create and implement your sourcing strategy. It must be based on careful planning and evaluation. Here are some tips that will help you create a profitable China sourcing strategy. Tip 1: Look beyond the Production Costs.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Service Design’s Cocreation Principle: The Secret Sauce For Success

Forrester Digital Transformation

Co-creation is the service design principle that transforms successful CX initiatives into game changers for organizations.

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What you need to know about China Dropshipping

Sourcing Captain

Dropshipping is a method of order fulfilment that does not require a business to keep goods in stock. The store sime product to the customer. It is a great business model that can potentially save businesses a lot of time and money. In fact, it works great for both buyers and sellers. The global dropshipping market is poised to toply sells the product, and then passes on the order to a third-party supplier.

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Meeting the Complexity of Global Payroll Compliance

Immedus

Arguably there is no more central issue in global payroll than compliance. While adhering to these regulations can present a challenge, the ultimate gain is the assurance of trust and protection of personal information. A trust that is an essential building block for developing employee loyalty. Payroll is after all responsible for making sure that people receive the correct pay and on time- a challenge that is getting more difficult with payments fraud on the rise.

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HIPAA compliance for remote staff

Microsourcing

It goes without saying the COVID-19 pandemic is the greatest health challenge the world has faced in decades. As of mid-September 2021 , there had been more than 226 million cases across the planet and almost 4.7 million people had died from the virus. The United States alone had recorded more than 42 million cases and 682,000 deaths, with those numbers set to increase as the battle to get the disease under control continues more than 18 months after it reared its head.

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Benefits and Challenges of Expanding to Canada

Globalization Partners

When your company is considering international growth opportunities, Canada offers an exciting new location because of its economic strengths and many other advantages. However, before you can commit to expanding your company to Canada, you’ll need to know the benefits and challenges of that decision. Let’s take a closer look at both so you can determine the best strategic decision for your company.

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4 Reasons Why Phone Answering Service Is A Must For These 5 Industries

Magellan Solutions

These five industries can leverage phone answering service to optimize their core operations. Phone answering service is often overlooked for some businesses. Some may assign an in-house staff to man the phone to answer any incoming calls from customers and stakeholders. However, by doing so, it could be exhausting to the assigned staff. It also does not guarantee that each call is answered and professionally. .

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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ServiceNow Rome: The Answer to Hybrid Work Challenges

V-Soft Consulting

ServiceNow’s latest Rome release brings features and capabilities that go beyond its core IT Service Management offerings and continue to position itself as a "platform of platforms." Apart from app development, employee engagement and automation, the Now Platform’s focus in its Rome release tackles the challenges of the emerging hybrid work era. Whether it is scaling automation and app development, managing employee fatigue, or adapting to changing business models, the latest version of the Now

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How industrial companies can put e-commerce at the heart of their growth strategy

McKinsey and Company

How can industrial companies maintain strong bonds with distributors while cultivating direct sales through e-commerce?

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5 Reasons Why Phone Answering Service Is A Must For These 5 Industries

Magellan Solutions

These five industries can leverage phone answering service to optimize their core operations. Phone answering service is often overlooked for some businesses. Some may assign an in-house staff to man the phone to answer any incoming calls from customers and stakeholders. However, by doing so, it could be exhausting to the assigned staff. It also does not guarantee that each call is answered and professionally. .

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Cyber resilience: Protecting America’s digital infrastructure

McKinsey and Company

Faced with rising cyberthreats, government and the private sector will need to improve their digital hygiene while also preparing for the next wave of cyber adversaries.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Procedure to Connect Tally Data to Power BI

Perficient Digital Transformation

Do you want to Connect Tally Data to Power BI?!! First let’s see What Is Tally and Power BI? Tally is the Product of Indian multinational technology company Tally solutions Private LTD founded in the year 1986, It is an Enterprise resource planning software used by more than 1.8 million customers. Currently tally is available in different products like TallyPrime Tally.

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E(lectric) Commerce: Volta Trucks’ vehicle for sustainable delivery

McKinsey and Company

Commercial trucks are a major source of emissions in cities. Carl-Magnus Norden thinks his start-up can be the catalyst needed to make the sector more environmentally-friendly.

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On Brand: The Business Value of Experience Design (Part 7 of 8)

Perficient Digital Transformation

This is the seventh in a series of blog posts sharing the results of our study on the business value of experience design. In this post, we explore the role that designers have in translating brand identities into digital products. Consider some of the most influential and signature elements of the most iconic brands: The sound of a Harley Davidson motorcycle.

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At the Food Company | No. 43

McKinsey and Company

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Perficient and Adobe Host Women in Digital Panel with Moderator Morgan Pressel

Perficient Digital Transformation

Each year during Adobe Summit, Perficient and Adobe host a women in digital panel discussion. During the panel, leading women in digital and technology roles share insights and career tips. The discussion is focused on accelerating the advancement and growth of women and showing women that one of the most powerful tools they have is each other. This year, we are hosting an additional women in digital panel discussion October 13 with a special incentive as it coincides with breast cancer awarene

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Who’s left? Engaging the remaining hesitant consumers on COVID-19 vaccine adoption

McKinsey and Company

While more Americans receive and show openness to receiving the COVID-19 vaccine, concerns persist among guardians of children and other cautious segments.

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5 Tips to Understanding Mexico Business Culture

Ivemsa

Nearshoring to Mexico has been a successful strategy for U.S. and other foreign manufacturers for decades. There are several advantages, such as lower labor costs, free trade agreements, and a set infrastructure that numerous global industrial leaders have relied on for their production and continued expansion. When manufacturing in any foreign country, it’s important to understand the differences in laws, taxes, and business culture.

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Capital markets’ message to financial institutions: Differentiate or perish

McKinsey and Company

Since the start of the COVID-19 pandemic, investors have rewarded specialist financial institutions and universal banks making bold portfolio moves.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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A Closer Look at the CGS Professional Services Capability

Capgemini

At its core, the Professional Services Capability aims to enhance Project Management Delivery by focusing on Agile principles, solid Project Management standards, client customization, and business process optimization. To better understand the impact of their work, we spoke with Mitchell Hines, Manager in the Professional Services Capability to hear his experience of navigating clients’ challenges using Capgemini’s Professional Services offerings.

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Hedging Against the Cloud Trap

CDS

Like so many technology megatrends, the promise of the cloud continues to exceed the real-life experiences of IT organizations whose companies were built when on-premises data centers were the only real option. The latest eye-opening analysis of the true costs of large-scale cloud reliance caught our attention in an article on the Blocks & Files site headlined “ Public cloud Hotel California costing exposed.

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The Benefits of Translation Memory for Low-Cost Markets and Life Sciences Companies

Transperfect

For life sciences companies expanding into new markets and conducting global clinical trials, accurate translation is critical for effectively communicating with patients. Companies are continually looking for ways to reduce costs and turnaround times of translating extensive clinical documentation, without losing quality. Translation memory (TM) can be a great resource to help resolve these issues while maintaining consistency in translations.

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Get the conversation right: Chatbot vs. messaging

TTEC

Customers want to reach brands on their own terms, whenever, wherever. Chatbot and messaging capabilities are the essential tools needed to provide this 24/7, personalised customer service. But these two platforms aren’t interchangeable. Chatbots and messaging each serve a vital role in the overall customer journey, and contact centres need to know when is the right moment to deploy an automated or human response.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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Leveraging Creative Contracts to Drive CX Transformation Outcomes | Webinar

Everest Group

Join David Rickard , Vice President at Everest Group, Chris DeLambo, SVP Business Development & Channel Partnerships at HGS, and Parikshit Kalra, SVP, Head of Client Solutions & Capabilities at HGS, for an interactive session focused on delivering transactions in new and creative ways. Key Takeaways: How to use innovative contracting to drive transformation across an entire enterprise.

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Sally Beauty Improves Same-Day Delivery with Three-Hour Delivery Feature

Perficient Digital Transformation

Perficient’s Order Management (OM) team helped Sally Beauty, a leading beauty supplier and retailer, accelerate its same-day delivery (SDD) to just three hours for all 1,990 stores across the United States. Our team of IBM Sterling Order Management experts helped create a solution that ties the communication points and functionality of the solution to work seamlessly in Sally Beauty’s current technology stack.

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Healthcare Payers Enjoy Rising Revenues, But COVID Is Still Taking a Bite Out of the Bottom Line | Press Release

Everest Group

COVID-19 continues to shape Healthcare Payer financials, business strategies and IT investment trends. If profit margins were a theme park attraction, Healthcare Payers would have experienced quite the roller-coaster ride in the last 18 months, according to Everest Group. Payer margins spiked in Q2 of 2020—rising from 2.6% to 6.8%—as a result of COVID-19 induced deferment of non-emergent procedures.

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GHG Reduction Strategies from the Utility Industry

Perillion

Electric utilities among the top contributors to global greenhouse gas emissions. Worldwide, heat and electricity generation accounts for nearly 32% of total emissions, according to data from the World Resources Institute (WRI).

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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.