Wed.Aug 02, 2023

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Sad Day for Yellow Corp.

The Global Small Business Blog

©iStock/vitpho Trucking company Yellow Corp. has shut down operations and is headed for a bankruptcy filing, according to the Teamsters Union and multiple media reports. Here's what to know.

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The role of community impact in offshore expansion

Redial

With a blend of business acumen and a heart for social work, Redial has set a precedent by doing its best to help, not only in Mexico but now in South Africa as well. Today we explore the significance of community impact in offshore expansion and why it is important for us, as social action and responsibility should be applied everywhere for everyone.

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From prison numbers to my people: My journey toward understanding incarceration

Intelligent Sourcing

Social media is both a blessing and a curse for me. I love the connectivity it offers and the ability to engage with diverse perspectives from all corners of the globe. Yet, it can also wear me down with its negativity. I found myself recently deflated by a bitter exchange aimed at kids in prison […] The post From prison numbers to my people: My journey toward understanding incarceration appeared first on Intelligent Sourcing.

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How to use the STAR technique for interviews

Airswift

The STAR technique is a method used to prepare for behavioural interview questions. Read our blog to learn how to use it to ace your next job interview.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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MSFT, AAPL, GOOGL: Generative A.I. Will Be Net Positives For Tech Services Companies

Zinnov

Tech implementations are supported by services firms who offer expertise and bandwidth at scale, notes Sidhant Rastogi. He discusses trends to watch in tech service industry. He talks about how lower inflation, better GDP in Europe, and the push from new generative A.I. adoption will be net positives for tech services companies.

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How conversational AI can transform IT support

IBM Business Partners

My name is Michael, and I am a senior at New York University (NYU). Throughout my time in college, I’ve worked numerous part-time jobs to help cover the ever-rising costs of living and studying in New York City. These spanned from being a video editor, interning at startups, assisting in artificial intelligence research, and numerous other stints in between.

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How chatbots improve human resource operations

IBM Business Partners

Today’s HR departments struggle to efficiently manage human resource operations and routine tasks, wasting time daily answering employees’ FAQs in the absence of a self-service system. When HR professionals are forced to allocate their time on these routine questions and repetitive tasks, they can’t focus on valuable work such as recruitment, retention and motivation, leadership development, and corporate culture.

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Outsourcing vs. In-House Payroll: Which Option is Right for Your Business?

Paysquare

Making sure employees are paid appropriately and on time is one of any business’s most important duties. But even though it may seem easy, there are many challenges and setbacks that you’ll have to overcome to finish each pay run. You’ll have to deal with various pay adjustments from pay run to some people may change their working hours, others may take a sabbatical or family leave and not receive their regular salary, and there are also freelancers and contractors to take into

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How IBM HR and the Chief Data Office partnered to drive data quality, increased productivity and a move to higher value work

IBM Business Partners

People analytics is at the center of Human Resources (HR) strategy. Companies rely heavily on data and analytics to find and retain talent, drive engagement, and improve productivity. However, analytics are only as good as the quality of the data, which aims to be error-free, trustworthy, and transparent. According to a Gartner report , poor data quality costs organizations an average of USD $12.9 million each year.

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Navigating the Tech Landscape: Q&A with CIO Scott Frost

3Pillar Global

Scott Frost , CIO of 3Pillar Global, was recently honored with the Capital CIO of the Year ORBIE® award in the Corporate category. The prestigious award recognizes technology executives for their outstanding leadership, innovation, and excellence within the rapidly growing technology landscape. In this blog post, Frost discusses his vision for the future of technology, how he keeps up with emerging trends, and his advice for aspiring technology leaders.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Debunking observability myths – Part 2: Why observability is important for everyone, not just SREs

IBM Business Partners

In our first blog post in this series on debunking observability myths, we focused on the myth that “ You can skip monitoring and rely solely on logs.” In this post, we’ll tackle another fallacy that limits the potential of observability—that it’s exclusively built for site reliability engineers (SREs). Why is this a myth?

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GEM Webinar: Navigating the World of Global Employment: Employer of Record Explained

Airswift

Gain insight into the core functions of an Employer of Record (EOR) with the first part of Airswift's global mobility (GEM) webinar. This session delves deep into the ever-expanding realm of international work opportunities.

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Top Employers for Tech Talent™ ? Understanding Brand Perception from the Perspective of Tech Employees in India, the US, and the UK | Blog

Everest Group

In today’s competitive talent market, presenting a compelling brand image is critical to attracting and retaining the best tech talent. This blog presents the top tech employers in three markets based on employees’ brand perceptions of more than 400 organizations as well as other key findings from Everest Group’s research. Download the report Brand perception matters Attracting and retaining top tech talent has grown increasingly difficult in recent years due to the impact of new work models dur

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Part 1: Building the Source and Corresponding Mappings in Coveo Enterprise Search

Perficient Digital Transformation

Introduction Coveo Enterprise Search is a strong search solution that helps organizations enhance information management and offers users a hassle-free search experience. In order to accomplish this, Coveo establishes connections with numerous data and content sources, indexing the data to make it simple to find using its search interface. Two essential elements of this procedure are “Sources” and “Mapping.” Organizations can create a thorough and unified search experienc

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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AI-Powered Security Testing: Stay Ahead of Vulnerability Detection

Amzur

Today, high-growth businesses are required to be nimble and agile so that they can respond quickly to evolving customer demands. This also requires enterprise applications to be equally nimble and agile. Businesses can gain this upper edge by using applications that are designed specifically for their unique requirements and are open to continuous improvements as and when needed.

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Part 2: Building the Source and Corresponding Mappings in Coveo Enterprise Search

Perficient Digital Transformation

Introduction Coveo Enterprise Search is a strong search solution that helps organizations enhance information management and offers users a hassle-free search experience. In order to accomplish this, Coveo establishes connections with numerous data and content sources, indexing the data to make it simple to find using its search interface. Two essential elements of this procedure are “Sources” and “Mapping.

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Service Desk as a Service: 4 Better Ways to Drive Value

Global Help Desk Services

The true value of your IT service desk can be measured by the productivity it returns to your people and the customers it helps you retain. A good support team should come to the table with a baseline of excellence. But what if you want to go beyond the baseline?

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Ed Stevens on the 3 most pressing challenges in Health Information Management

ScaleHub

As we expand our offering and solutions for the healthcare segment, we are delighted to continue this journey with a true expert: Ed Stevens has joined ScaleHub as Director of Product Management – Global Healthcare Solutions.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Network Transformation and Managed Services PEAK Matrix® Assessment – System Integrators (SIs) 2023

Everest Group

Network Transformation and Managed Services PEAK Matrix® Assessment – System Integrators (SIs) As enterprises embrace their digital transformation journeys, they are becoming cognizant of the critical role that network transformation plays. By employing cutting-edge network technologies, these digital enterprises seek to optimize performance, automate operations, boost efficiency, expedite digital transformation, and enhance user experiences.

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Discover the benefits of Virtual Assistant Services for Small Businesses

Offshore India Data Entry

Virtual Assistance for Small Businesses: Boosting Productivity & Growth Stretching yourself thin running a small business? It’s time to get serious about virtual assistance. In this post, we’ll walk you through how partnering with a skilled virtual assistant services provider can help you reclaim 10+ hours a week, increase productivity, scale operations seamlessly, and optimise growth.

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Top Employers for Tech Talent™ ? Understanding Brand Perception from the Perspective of Tech Employees in India, the US, and the UK | Blog

Everest Group

In today’s competitive talent market, presenting a compelling brand image is critical to attracting and retaining the best tech talent. This blog presents the top tech employers in three markets based on employees’ brand perceptions of more than 400 organizations as well as other key findings from Everest Group’s research. Download the report Brand perception matters Attracting and retaining top tech talent has grown increasingly difficult in recent years due to the impact of new work models dur

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Connect with us at Google Cloud Next 2023!

Perficient Digital Transformation

Google Cloud Next is only a few short weeks away! The conference will occur August 29-31, 2023, at the Moscone Center in San Francisco. Next is where decision makers, developers, and anyone passionate about an accessible, scalable, socially responsible cloud come together to share challenges, solutions, 10x ideas, and game-changing technologies. Be sure to visit us at booth #1350, we’re right by the puppy park!

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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babelforce x Ultimate = Partnering up to provide a humanized approach to omnichannel automation

Balbelforce

This blog was originally published by our friends at Ultimate over on the Ultimate blog. Omnichannel is getting more and more important. By partnering with our friends at Ultimate, we’re able to provide automation solutions to our enterprise customers that extend across all voice and text-based channels. We’re beyond excited to announce our latest partnership with Ultimate.

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Sitecore JSS Development Essentials: Use of Middleware in Next.js

Perficient Digital Transformation

Middleware serve a purpose of augmenting or modifying the request and response objects before the request reaches the actual page or API route handler. There can be instances where you want to validate if user has valid token or check if the request has valid header from security perspective or update cookies, log some information about request or response, add CORS header to response.

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How chatbots can provide a better customer experience

IBM Business Partners

Over the years, chatbots have become seamlessly integrated in our day-to-day lives — in our homes, on our phones, on social media or in apps for shopping online, healthcare, customer support and more. They offer the advantage of identifying and understanding users, offering accurate answers, and completing tasks. As the prevalence and accessibility of artificial intelligence (AI) continues to grow, it is imperative that virtual agents integrate it into business practices in order to seamle

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Integrating ChatGPT into Sitecore’s XM Cloud

Perficient Digital Transformation

I remember when I first tried ChatGPT after it launched on November 30th, 2022. Seeing it answer questions and its command of language, I knew this technology was going to make a huge impact and it was a matter of time before we saw it integrated into Sitecore and other digital experience platforms. Back in March during the Sitecore Hackathon, we saw a number of teams, including two teams from Perficient , build integrations with generative AI platforms into XM cloud.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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Contact Center Talent Demand Soars Worldwide, Europe Lags Far Behind | Market Insights™

Everest Group

Take a look at why contact center talent demand has been soaring worldwide while Europe lags behind.

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Courtney Haupt Dives Deep with Clients and Colleagues

Perficient Digital Transformation

Perficient promotes an inclusive culture where every colleague is challenged, championed, and celebrated. Our award-winning culture attracts and retains proficient people like Courtney Haupt , senior technical consultant. Courtney joined Perficient after receiving a referral from a trusted peer, and she has continued to learn and grow during her time here.

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Contact Center Working Models | Market Insights™

Everest Group

Have a look at the contact center working models affecting work from home.

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How AI-powered chatbots are transforming marketing and sales operations

IBM Business Partners

In this AI and digital age, customer expectations have evolved. Customers increasingly expect instant gratification: personalized, accurate answers faster and easier than ever before. They don’t want to fill out a form to request a quote, send an email to get pricing information, or wait to get simple answers; they want real-time answers and action.

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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.