Influx
DECEMBER 13, 2023
Ticket backlog makes it more challenging to respond quickly to customers, straining customer relationships and negatively impacting their perception of the company’s commitment to service. Get the eBook with solutions to clear the inbox with effective backlog management and lower your first contact resolution rates.
Chazey Partners
JANUARY 26, 2021
The COVID-19 pandemic has, as with so many aspects of business, challenged the conventional set-up of Shared Services, and forced Shared Services and Global Business Services (GBS) professionals to adapt and re-think how it is set up and operates, whilst also leveraging the many benefits from having such a model in place during a time of crisis.
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CGS Inc
JULY 29, 2021
CGS Positioned as a Major Contender and Star Performer in Everest Group's Learning Services PEAK Matrix ® 2021. The 2021 PEAK Matrix® report analyzed the capabilities of 21 providers and identified 14 service providers as the “2021 Major Contenders” based on the assessment of market impact and vision & capability. Everest Group.
Intelligent Sourcing
JANUARY 16, 2023
Quantanite recently published an ebook looking at our 2023 predictions for customer service and the broader customer experience (CX). What I really liked about our ebook is that it didn’t offer up the same old tired ‘predictions’ we see in many of the business and technology magazines.
Advertiser: ZoomInfo
Download ZoomInfo’s latest eBook to learn about the three most common mistakes organizations make while executing an ABM program, including: Poor account selection process. Wasteful technology and service spending. Inadequate contact inventory within universe.
Outsource Workers
MAY 9, 2023
Having the ability to write detailed, engaging, factual content about your service or product is vital if you want to convince the reader to part with their money. Excellent use of social media platforms is vital when marketing your brand with a bright focus on your company’s services and products.
The Scalers
FEBRUARY 16, 2022
But there simply isn’t the qualified talent available to bring these products and services to market at the speed to keep up with nimble, innovative competitors. DOWNLOAD EBOOK. DOWNLOAD EBOOK. Combating the North American skills gap. How US and Canadian businesses can leverage global talent to scale without limits.
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