IBM Services

JANUARY 19, 2024

Whether your industry faces challenges from geopolitical strife, fallout from a global pandemic or rising aggression in the cybersecurity space, the threat vector for modern enterprises is undeniably powerful. Reducing costs: According to IBM’s recent Cost of Data Breach Report , the average cost of a data breach in 2023 was USD 4.45

Cybersecurity 100

Cybersecurity Reduced Costs Outsourcing Out-Tasking 100

CDS

JANUARY 31, 2023

31, 2023 – CDS , the leading provider of multi-vendor services (MVS) for data centers worldwide, today announced record YoY growth, with a 15% increase in revenue, compared to 2021. CDS launched two significant updates to their software platform with a keen focus on elevating efficiency and cost-effective ways to optimize data centers.

Service 52

Service Finance Engineering Customer Support 52

Everest Group

OCTOBER 24, 2023

There is a cautious approach to adoption due to the current economic headwinds, prompting enterprises to scrutinize their cloud modernization spend and focus on cloud operations. They are increasing investments in regional delivery centers to provide compliant and accelerated cloud transformation services.

Service 64

Service Retail Information Technology Marketing 64

IBM Services

JANUARY 11, 2024

Modern enterprises face many types of disasters, including pandemics, cyberattacks , large-scale power outages and natural disasters. Strong DR planning helps businesses protect critical data and restore normal processes in a matter of days, hours and even minutes. million—a 15% increase over the last 3 years.

Right-Sizing 104

Right-Sizing Regulations Cybersecurity Software 104

IBM Services

NOVEMBER 10, 2023

Discover and plan to implement ERP Before the ERP implementation process can occur, an organization must assess how its current systems are functioning. Areas to assess can include, financial, manufacturing, inventory, sales and more. What are the ERP system’s specific data requirements and is it compatible?

E-Commerce 122

E-Commerce Supply Chain Management Software Inventory Management 122

Everest Group

APRIL 3, 2024

Post-quantum cryptography (PQC) has become essential for enterprises to protect against future quantum-enabled attacks and secure digital assets and sensitive data. In the quantum computing era, PQC is vital in ensuring the long-term security of digital communication and data protection. Reach out to explore this topic further.

Cybersecurity 72

Cybersecurity Research Banking Collaborations 72

Serigor Inc

SEPTEMBER 29, 2022

This migration of workload varying from applications, databases, websites, physical servers and virtual servers and storage is classified as the modernization of data storage and data centers. Portfolio assessment is the central approach here. Migrate & Modernize. Why migrate to AWS?

Infrastructure Costs 40

Infrastructure Costs Government Research Managed Services 40

Everest Group

AUGUST 31, 2022

These investments were primarily driven by digital CX implementations in areas such as automation, analytics, conversational AI/chatbots, agent-assist solutions, omnichannel delivery, and cloud-based contact center platforms to modernize their contact centers and provide the frictionless experience that modern-age customers expect from brands.

Management 52

Management Service Marketing Analytics 52

Perficient Digital Transformation

FEBRUARY 14, 2023

It transforms IT from a cost center to a value-adding contributor to the company’s mission, thanks to its inherently innovative nature, which provides the foundation for new digital workloads. Nearly half are taking a cloud-native-first approach, and nearly all continue to modernize to meet operational agility and business capability demands.

Government 111

Government Out-Tasking Collaborations Cybersecurity 111

CDS

SEPTEMBER 6, 2022

Read more about the newly launched Data Center Modernization Assessment from CDS

52

52

IBM Services

JANUARY 3, 2024

The modern contact center is currently dominated by rigid conversational experiences (yes, Interactive Voice Response or IVR is still the norm). Based on transformer technology , LSMs take vast amounts of training data and model parameters to deliver accuracy in speech recognition.

Out-Tasking 108

Out-Tasking Analytics Research Management 108

Perficient Digital Transformation

DECEMBER 28, 2023

Perficient Named a Major Player in IDC MarketScapes for Experience Build and Design Services Perficient has been named a Major Player in the IDC MarketScape: Worldwide Experience Build Services 2023–2024 Vendor Assessment and IDC MarketScape: Worldwide Experience Design Services 2023–2024 Vendor Assessment reports.

Healthcare 52

Healthcare Design Analytics Automation 52

Unosquare

MAY 1, 2024

Shift in Consumer Expectations : Modern consumers expect more than functionality from their products as they seek meaningful interactions and experiences that resonate personally. Assess how different elements (colors, shapes, typography, images) might influence your users’ emotions.

Design 52

Design Research Out-Tasking Marketing 52

Perficient Digital Transformation

JANUARY 27, 2023

Focus on technological solutions which provide modern collaboration features Target External Reporting Enhancements Scrutiny by external regulators and investors is increasing dynamically. Solutions needs to center the following considerations. Consider developing a training roadmap for both business and IT analysts.

Supply Chain Management 111

Supply Chain Management Finance Accounting Collaborations 111

IBM Services

JANUARY 29, 2024

Disaster recovery plan (DRP): More detailed in nature than BCPs, disaster recovery plans consist of contingency plans for how enterprises will specifically protect their IT systems and critical data during an interruption. Reduced penalties: Data breaches can result in large penalties when private customer information is leaked.

Right-Sizing 95

Right-Sizing Cybersecurity Out-Tasking Management 95

IBM Services

JANUARY 15, 2024

For instance, organizations that are struggling to build their own IT services can assess whether some internal legacy tech should be replaced with technologies from software-as-a-service (SaaS) providers. Digital transformation is an important component of a modern organization’s business operations.

Cybersecurity 78

Cybersecurity E-Commerce Robotics Process Automation Inventory Management 78

IBM Services

FEBRUARY 14, 2024

Promote cross- and up-selling Recommendation engines use consumer behavior data and AI algorithms to help discover data trends to be used in the development of more effective up-selling and cross-selling strategies, resulting in more useful add-on recommendations for customers during checkout for online retailers.

Retail 88

Retail Cybersecurity Insurance Automation 88

Magellan Solutions

APRIL 1, 2024

Technology is the backbone of modern business, but keeping up with IT demands can be overwhelming. They handle tasks like installing software updates, backing up data, providing technical help to employees, and ensuring systems are secure from hacks or viruses. MSPs help ensure your company stays on the right side of the law.

Management 52

Management Service Cybersecurity Right-Sizing 52

Perficient Digital Transformation

NOVEMBER 28, 2023

Machine Learning (AI): Data-driven, dynamic decision-making based on real-time patterns. For companies with a limited number of distribution centers or those focusing on direct-to-consumer flows with minimal complexity, heuristics offer an efficient solution. The Three Options: Heuristics, ML, and Hybrid Models 1.

Order Management 52

Order Management Efficiency Customer Service Design 52

Amzur

JANUARY 20, 2022

In this data-dominated era, it is essential for businesses to adopt modern technologies that meet evolving customer needs. This raised need for legacy application modernization in recent years has led many companies to invest in infrastructure deployment and maintenance instead of immediately replacing their legacy systems.

Right-Sizing 98

Right-Sizing Collaborations Out-Tasking Flexibility 98

Perficient Digital Transformation

NOVEMBER 30, 2022

If you are using AWS analytics and machine learning (ML) services—such as Amazon EMR, AWS Glue, and Amazon SageMaker—you can now build Apache Spark applications that read from and write to your Amazon Redshift data warehouse without compromising on the performance of your applications or transactional consistency of your data.

Healthcare 64

Healthcare Analytics Pharmaceuticals Retail 64

IBM Services

DECEMBER 14, 2023

IBM introduced watsonx as the AI and data platform built for business. Platform engineering, internal development platform – Platform engineering is at the forefront of modern software development, driving innovation and collaboration across teams. Have you utilized a service to assess your account’s security posture?

Engineering 73

Engineering Accounting Automation Collaborations 73

31 West

NOVEMBER 23, 2023

From Microsoft Teams to OneNote, Office 365 offers a range of tools that cater to the diverse needs of modern educational environments. Data Protection and Privacy Settings: Configuring privacy and security settings to protect student data is crucial. They also employed Power BI for data analysis and decision-making processes.

Collaborations 130

Collaborations Co-Sourcing Administrative Automation 130

Balbelforce

SEPTEMBER 15, 2021

Call center agents are an essential part of your customer experience and brand. To be fully effective, agents need your support; implementing a solid call center training program will equip your team with everything they need to handle conversations effectively. Here are 13 tips to give your call center training program a boost.

Call Center 102

Call Center Customer Service Service Automation 102

Amzur

DECEMBER 15, 2021

If you’re a CIO, you have a unique opportunity to accelerate your organization’s growth by unlocking the potential of modern technologies such as the cloud. 11 key considerations for hybrid cloud solutions adoption: Hybrid cloud solutions help organizations scale their business while securing critical data. Are you a CIO?

Cybersecurity 96

Cybersecurity Flexibility Marketing Collaborations 96

IBM Business Partners

JUNE 23, 2023

You’re equipped with holistic and unvarnished data, giving F&A an end-to-end view of your company’s full value chain (customers, suppliers, competitors, and front- and back-office operations). You sit at the forefront of innovation within your organization and are a catalyst for change.

Finance 56

Finance Accounting Out-Tasking Research 56

Hyland

AUGUST 11, 2022

A modernization launchpad for legacy systems. Healthcare organizations that adopt cloud computing derive most of their cost savings from eliminating hardware acquisition and the cost of maintenance and labor (essentially, the expense of maintaining data centers). A modernization launchpad for legacy systems.

Healthcare 84

Healthcare Robotics Process Automation Research Information Technology 84

Perficient Digital Transformation

APRIL 3, 2023

Using personal information your customers authorize you to collect, can you assess based on spending patterns and expressed needs which channels receive the most customer traffic by category? Your existing contact center’s reporting tools provide valuable insights into current interactions with your customers.

Customer Service 52

Customer Service Sourcing Software Service 52

IBM Services

JANUARY 16, 2024

Since AI has an ability to find trends in data, AI helps insurers create personalized products which could lead to more accurate risk assessments and ease insurance costs for individuals. The use of open banking is expected to increase as customers seek to take control of who has access to their data.

Service 51

Service Banking Risk Management Risk Management 51

Amzur

MARCH 24, 2022

With cloud services becoming a business necessity, many companies are moving part or all of their operations, data, or applications to the cloud. . If you have complex operations and large data to process, it will bring higher costs and vice versa. . The cost of data transfer. When it comes to cloud migration, data is key.

Right-Sizing 95

Right-Sizing Collaborations Infrastructure Costs Service 95

Infosys Consulting

JULY 16, 2021

The transformation of call centers into next-gen contact centers with focus on multiple service channels, self-service, geographically dispersed teams, and faster resolutions has led to an increase in adoption of cloud-based platforms. Omni-channel : Assess omni-channel requirements for your industry and specifically for your company.

Finance 52

Finance Call Center Out-Tasking Banking 52

NoonDalton

AUGUST 18, 2021

As if Brexit hadn’t put businesses under enough pressure, the Coronavirus (with new variants) has had an impact on the modern workplace. UK businesses seeking customer support, data processing, or recruiting services, for example, are increasingly open to taking advantage of distributed teams. As well as forming new partnerships.

Jobbing 98

Jobbing Outsourcing Reduced Overhead Pharmaceuticals 98

Presidio

NOVEMBER 27, 2018

The companies that succeed in today’s data-driven world must adopt new models and methods, relying heavily on technology to deliver digitally enhanced products and services. That means deploying a secure, cloud-ready infrastructure – modern software, optimized for the latest high-performance hardware.

Software 40

Software Cybersecurity Flexibility Risk Management 40

Everest Group

SEPTEMBER 14, 2023

Any security breach or service disruption can expose corporate data and applications to cyberattacks and even damage the enterprise’s reputation and erode customer trust. Different stakeholders often have varying ideas of value.

Government 64

Government Finance Risk Management Risk Management 64

Capgemini

MARCH 24, 2023

A modern OMS connects one or many customer-facing front ends via APIs or built-in apps to back-end supply chain & finance processes, acting as a reliable bridge between channels, stores, warehouses, ERPs, and more. Customer service – like above, the ERP is usually not the system which enables customer services’ call center tools.

Order Management 52

Order Management Right-Sizing Retail Call Center 52

IBM Services

APRIL 25, 2024

Step 1 is to define the goals of BPR, and subsequent steps include assessing the current state, identifying gaps and opportunities, and process mapping. This phase 1 engagement laid the groundwork perfectly for AI’s injection into the telecom’s call center during phase 2.

Supply Chain Management 54

Supply Chain Management Finance Human Resources Robotics Process Automation 54

Avasant

DECEMBER 18, 2020

Hybrid Cloud: Centerpiece To It Modernization Los Angeles, December 18, 2020. Hybrid cloud allows enterprises, especially in highly regulated industries, to satisfy on-premises requirements and leverage hyperscaler services from their own data centers. Press Releases. Challengers: Birlasoft , CSS Corp , Hexaware , Unisys.

Research 52

Research Regulations Government Flexibility 52