Hyland

JULY 5, 2022

The 60-second download: The mortgage lending process remains a complicated journey that requires plenty of approvals, verifications and, too often, manual interventions that can lead to errors. Application programming interface, artificial intelligence, machine learning, robotic process automation and the cloud provide value to the industry.

Robotics Process Automation 72

Robotics Process Automation Sales Automation Human Resources 72

Everest Group

SEPTEMBER 30, 2022

The Customer Experience Management (CXM) market in EMEA is booming due to increased demand for outsourcing, as enterprises look to improve the customer experience, balance risk, and save money.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Management Service 52

Automation Anywhere

SEPTEMBER 17, 2022

To address this challenge, insurance companies can use Robotic Process Automation (RPA) and artificial intelligence to drive growth. The insurance industry has a high automation potential, with many areas for opportunities. Improve customer service Customer satisfaction is a crucial driver of business success.

Reduced Costs 52

Reduced Costs Robotics Process Automation Management Insurance 52

Automation Anywhere

JANUARY 21, 2022

Moving the agents forward This week’s RPA Replay video offers a modern solution, combining Automation 360™ and Google Cloud Contact Center AI, to solve the siloed challenge and help your virtual agents become the hot bots of customer service. New to Automation Anywhere and Automation 360? REQUEST A DEMO.

Robotics Process Automation 75

Robotics Process Automation Service Automation Accounting 75

Metasource

SEPTEMBER 15, 2022

Many organizations have quickly joined the automation revolution to boost productivity, enhance customer service, reduce costs, and enable remote work. In fact, a McKinsey study found that 80% of companies that transitioned most of their employees to a remote work model due to COVID-19 increased automation.

Automation 52

Automation Robotics Process Automation Reduced Costs Human Resources 52

Anexa

JANUARY 30, 2023

Robotic process automation (RPA) can streamline business operations, minimize errors, increase productivity and enhance customer service. Some examples of automation technologies that businesses can adopt include chatbots, robotic process automation, and artificial intelligence.

Information Technology 52

Information Technology E-Commerce Robotics Process Automation Cybersecurity 52

Automation Anywhere

DECEMBER 21, 2020

Business process automation has gone through an evolution in providing solutions to help streamline and accelerate operations. It started with process-based Robotic Process Automation (RPA). Most RPA deployments utilize software bots that automate tasks based on pre-defined, or fixed, rules.

Robotics Process Automation 98

Robotics Process Automation Banking Out-Tasking Data Entry 98

Perficient Digital Transformation

FEBRUARY 22, 2023

AI is increasingly being used to automate a variety of tasks in financial services institutions, including customer service, fraud detection, and loan applications. Banks are using AI to analyze large amounts of data, make predictions, and automate complex processes.

Banking 111

Banking Automation Robotics Process Automation Reduced Costs 111

Automation Anywhere

AUGUST 19, 2022

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services. The customer expects fast responses and solutions.

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

Automation Anywhere

OCTOBER 22, 2021

The retail sector and professional and business services were the hardest hit. Robotic Process Automation (RPA) can help with burnout and lack of opportunity. A customer service representative must manually pull data from three different legacy applications to answer a client’s question.

Robotics Process Automation 131

Robotics Process Automation Out-Tasking Jobbing Automation 131

Automation Anywhere

NOVEMBER 4, 2020

In some cases, chatbots can have more sophisticated conversations that further mimic human conversation when equipped with advanced natural language processing (NLP) capabilities. As mentioned earlier, chatbots simulate real human conversation with customers. Chatbots respond quickly based on keywords they interpret from customers.

Robotics Process Automation 96

Robotics Process Automation Customer Service Flexibility Automation 96

Automation Anywhere

JULY 13, 2022

Respondents answered questions about the advantages of employing intelligent automation, combining Robotic Process Automation and artificial intelligence, in the retail banking setting, where automation will have the most impact, and what it will take to succeed with automation at scale, among other things.

Banking 96

Banking Retail Automation Robotics Process Automation 96

Automation Anywhere

AUGUST 16, 2021

In large enterprises, there are hundreds of well-defined processes to achieve specific business outcomes for customers. These business processes go across various departments (sales, logistics, finance, HR, customer service, etc.) And that’s where intelligent automation can help.

Automation 98

Automation Robotics Process Automation Finance Sales 98

Automation Anywhere

FEBRUARY 22, 2021

Also, cloud and cloud-solution providers offer a variety of innovative products-as-a-service to benefit banks in achieving even more cost-efficiency, deeper business insights, and enhanced customer service. Organizational and data silos can be eliminated, making it possible to see more, faster and easier.

Banking 98

Banking Automation Robotics Process Automation Flexibility 98

Magellan Solutions

JANUARY 17, 2024

Over-automation Over-automation, or hyper-automation, is the complete integration of various technologies, such as RPA and AI, to automate all processes from beginning to end. BPO organizations are expected to branch into other markets, such as IT, finance, and customer service.

BPO 52

BPO Outsourcing Robotics Process Automation Regulations 52

TTEC

MARCH 29, 2022

Customer service is demanding. On average a contact centre associate needs to handle complex applications, urgent customer needs, and all the manual inefficiencies that come with service inquiries. They need the right tools for the job. What is RPA? Think bots that imitate human work, such as data entry.

Automation 52

Automation Robotics Process Automation Out-Tasking Data Entry 52

Automation Anywhere

JUNE 18, 2021

By integrating machine learning (ML) and artificial intelligence (AI) into Robotic Process Automation (RPA) you can perform intelligent automation of repetitive tasks and operations with layers of human perception, judgment, and prediction. What is machine learning?

Cybersecurity 97

Cybersecurity Robotics Process Automation Automation Banking 97

Metasource

NOVEMBER 17, 2022

Business process automation (BPA) has stepped into the spotlight in recent years –and for good reason. Typically consisting of document capture, workflow automation, and robotic process automation (RPA) software, BPA solutions help organizations transform inefficient, manual processes into streamlined ones.

Automation 52

Automation Robotics Process Automation Data Entry Out-Tasking 52

Automation Anywhere

JANUARY 5, 2022

We chat with AI bots when seeking customer services from the biggest brands in every industry. In 2021, we saw the definitive marriage between AI and Robotic Process Automation (RPA). Benefits seen from intelligent RPA in 2021 In 2021, intelligent RPA delivered the goods in the following ways.

Robotics Process Automation 124

Robotics Process Automation Out-Tasking Automation Inventory Management 124

Anexa

MARCH 18, 2022

Additionally, the adoption of automation technology was expected to take the business world by storm, but it has been uneven across various industries, which has factored into its failure to produce workforce reduction. What’s the takeaway?

Automation 52

Automation E-Commerce Robotics Process Automation BPO 52

Zinnov

MAY 30, 2023

All businesses, including Automation platform companies, are exploring the possible applications and implications of integrating Automation technologies such as Robotics Process Automation (RPA), Intelligent Document Processing (IDP) , Intelligent Virtual Agents (IVA) , Low Code/No Code (LC/NC), with Generative AI.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

Automation Anywhere

AUGUST 10, 2021

It is increasingly clear that it takes a portfolio of technologies to succeed at intelligent automation. It is preceded by resistance to change; lack of IT readiness; and process fragmentation. The last thing you want is to fail to deliver satisfaction when a customer calls, texts, or emails because they have a question—or an issue.

Automation 98

Automation Robotics Process Automation Insurance Finance 98

Amzur

JANUARY 10, 2024

Further, AI can assist in ensuring compliance with regulatory standards by automating compliance checks and audits, reducing the risk of non-compliance and associated penalties. Customer Services Operations: AI technology is the enabler and gateway toward digital transformation for companies providing continuous customer services.

Data Entry 103

Data Entry Right-Sizing Robotics Process Automation Automation 103

Automation Anywhere

OCTOBER 7, 2021

Let’s say you have your first Robotic Process Automation (RPA) software robots (“bots”) up and running. Your first few processes—such as accounts payable, order-to-cash, or customer service notifications—are fully and (intelligently) automated. They’re working well.

Analytics 81

Analytics Robotics Process Automation Automation Software 81

IBM Services

JANUARY 15, 2024

It will also create smarter chatbots that can tackle simple questions, which will improve the customer experience while freeing up customer service reps to take on larger-order problems. Trend: Automation Like AI and ML, automation will be a huge driver of human productivity.

Cybersecurity 75

Cybersecurity E-Commerce Robotics Process Automation Inventory Management 75

Magellan Solutions

JUNE 21, 2023

Stay updated on the latest advancements in AI, including natural language processing, machine learning, and robotic process automation. Understand how you can apply these technologies to your business processes. In the same way, you can leverage AI when outsourcing customer service or virtual assistant jobs.

Outsourcing 98

Outsourcing Robotics Process Automation Analytics Selective Outsourcing 98

Automation Anywhere

OCTOBER 27, 2020

Operations supporting each of these product lines such as loan fulfillment, underwriting, compliance, customer service, and collections could significantly benefit from automation since many of these processes are manual and document-intensive.

Retail 98

Retail Banking Automation Robotics Process Automation 98

Magellan Solutions

JULY 10, 2023

Applications of AI-Driven Outsourcing AI-driven outsourcing involves utilizing AI technologies and solutions to automate and optimize various business processes by engaging external service providers. Intelligent automation encompasses different technologies suitable for outsourcing scenarios.

Automation 75

Automation Outsourcing Inventory Management Data Entry 75

Magellan Solutions

JULY 13, 2023

RPA performs high-volume, repeatable activities by mimicking how people interact with software.

Outsourcing 97

Outsourcing Robotics Process Automation Streamline Operations Reduced Costs 97

Automation Anywhere

MARCH 8, 2021

Until now, Robotic Process Automation (RPA) has mostly been used to automate back-office operations. And many companies have achieved significant gains in efficiency and productivity by deploying automation in these places.

Robotics Process Automation 97

Robotics Process Automation Out-Tasking Automation Accounting 97

Automation Anywhere

FEBRUARY 2, 2022

Robotic Process Automation (RPA) offers tremendous potential for businesses to accelerate and streamline their operations, improving the work experience for everyone involved. Regret #2: Not optimizing processes before automating them Then, there are the processes one simply automates without thinking about them.

Robotics Process Automation 69

Robotics Process Automation Automation Out-Tasking Sales 69

Automation Anywhere

OCTOBER 19, 2020

The front office is largely made up of client-facing duties, which can include those commonly found in: Marketing Sales Public relations Customer service Call Center Marketing and sales departments use a variety of processes and promotional activities designed to support the front office.

Robotics Process Automation 98

Robotics Process Automation Human Resources Finance Sales 98

Automation Anywhere

SEPTEMBER 16, 2020

In addition, traditional insurance companies are being pressured by online competitors to improve customer service and offer a personalized digital experience, according to industry analysts.

Insurance 97

Insurance Automation Robotics Process Automation Analytics 97

Automation Anywhere

JUNE 3, 2021

This is especially true for Robotic Process Automation (RPA). Several of the most cutting-edge AI and machine learning technologies are making a tremendous impact on the way decisions are made and how tasks are processed, and it is apparent that they will continue to do so.

Robotics Process Automation 52

Robotics Process Automation Insurance Out-Tasking Automation 52

Metasource

APRIL 4, 2023

Business process automation (BPA) refers to the use of technology, such as workflow automation, robotic process automation (RPA) and artificial intelligence (AI), to perform repetitive tasks that would otherwise have to be completed by knowledge workers who could be completing higher value work.

Automation 52

Automation Robotics Process Automation Out-Tasking Reduced Costs 52

Automation Anywhere

MARCH 25, 2021

Not long afterward, financial institutions began implementing rule-based Robotic Process Automation (RPA) on a limited scale to handle repetitive, structured processes. With the new millennium came 24/7 online banking and then mobile banking.

Service 98

Service Robotics Process Automation Banking Automation 98

Magellan Solutions

JULY 10, 2023

Applications of AI-Driven Outsourcing AI-driven outsourcing involves utilizing AI technologies and solutions to automate and optimize various business processes by engaging external service providers. Intelligent automation encompasses different technologies suitable for outsourcing scenarios.

Automation 52

Automation Outsourcing Inventory Management Data Entry 52