Mattsen Kumar
OCTOBER 12, 2023
As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.
Mattsen Kumar
MAY 7, 2024
As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.
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Metasource
SEPTEMBER 15, 2022
Many organizations have quickly joined the automation revolution to boost productivity, enhance customer service, reduce costs, and enable remote work. In fact, a McKinsey study found that 80% of companies that transitioned most of their employees to a remote work model due to COVID-19 increased automation.
Automation Anywhere
AUGUST 19, 2022
The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services. The customer expects fast responses and solutions.
Automation Anywhere
FEBRUARY 22, 2021
Even before the pandemic, customers were moving away from visiting their bank branch in favor of banking digitally 24/7 through their computer or smartphone application and the internet. Accenture says their clients were able to cut their operational costs by up to 20% by moving to the cloud.
Automation Anywhere
OCTOBER 27, 2020
Operations supporting each of these product lines such as loan fulfillment, underwriting, compliance, customer service, and collections could significantly benefit from automation since many of these processes are manual and document-intensive.
Metasource
APRIL 4, 2023
Business process automation (BPA) refers to the use of technology, such as workflow automation, robotic process automation (RPA) and artificial intelligence (AI), to perform repetitive tasks that would otherwise have to be completed by knowledge workers who could be completing higher value work.
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