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Turning Good into Great: 10 Reasons to Outsource Customer Service

Mattsen Kumar

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

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4 RPA Errors Not to Make in Customer Service Automation

Automation Anywhere

According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). In light of this forthcoming big change, here are four errors to avoid when automating customer service functions. Does the task involve sensitive data?

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Mattsen Kumar - Untitled Article

Mattsen Kumar

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

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5 stand-out articles in 5 minutes: Industry favorites from June 2022

Hyland

“Productivity, organizational resilience, the rising cost and complexity of hiring qualified staff, and the inherent legacy system challenges all contribute to the customer satisfaction disparity,” writes Hyland’s Associate VP for EMEA Commercial Sales Jean Van Vuuren for Financial IT. How robotic process automation supports users.

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Claims Management: How to Effectively Manage Claims and Reduce Costs

Automation Anywhere

To address this challenge, insurance companies can use Robotic Process Automation (RPA) and artificial intelligence to drive growth. The insurance industry has a high automation potential, with many areas for opportunities. Improve customer service Customer satisfaction is a crucial driver of business success.

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The Post-Pandemic “Great Resignation”: How RPA Can Help

Automation Anywhere

You’ve heard through the office grapevine that employees are discontent, disengaged, burnt-out? A recent Insider survey reported that 61% of Americans felt they were “somewhat” or “very” burned out. The retail sector and professional and business services were the hardest hit. You’re not alone. More than 15 million U.S.

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RPA and Machine Learning: Better Together

Automation Anywhere

Business process automation has gone through an evolution in providing solutions to help streamline and accelerate operations. It started with process-based Robotic Process Automation (RPA). Most RPA deployments utilize software bots that automate tasks based on pre-defined, or fixed, rules.