31 West

MAY 23, 2024

Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates. Training should cover all aspects of the institution’s services and resources.

Customer Service 130

Customer Service Service Call Center Administrative 130

NoonDalton

FEBRUARY 26, 2024

Virtual teams, characterized by their geographical dispersion yet united through technology, are not merely a response to immediate needs but a forward-looking approach to workforce collaboration. By embracing virtual teams, companies can drastically reduce these expenses without compromising on productivity or service quality.

Collaborations 52

Collaborations Flexibility Reduced Overhead Out-Tasking 52

IBM Business Partners

AUGUST 15, 2023

Tata Consultancy Services (TCS) is a global information technology services and consulting company with headquarters in Mumbai, India. TCS has deep expertise in digital and business solutions, engineering, and IT infrastructure services. TCS and IBM collaborated closely to address the challenge presented by the client.

Collaborations 63

Collaborations Service Retail Engineering 63

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. The Crucial Role of IT Service Management in Education Therefore, the growing need for effective IT Service Management (ITSM) in education is evident.

Management 130

Management Service Administrative Research 130

Anexa

AUGUST 29, 2023

To overcome this challenge and achieve operational excellence, businesses are turning to collaborative support models. And just what are collaborative support models? Swivel chair syndrome can be particularly detrimental in customer support and service operations, where swift and accurate information dissemination is paramount.

Collaborations 52

Collaborations Data Entry BPO Business Process Outsourcing 52

31 West

OCTOBER 2, 2023

This case study examines the journey of a large hotel chain, referred to as “HospitalityX,” as it sought to enhance its Level-1 IT service desk services. Their IT infrastructure is essential for managing reservations, guest services, and day-to-day hotel operations.

Service 130

Service Efficiency Collaborations Management 130

IBM Services

OCTOBER 24, 2023

IBM Consulting is uniquely positioned to provide exceptional FinOps and TBM services, from strategic planning to operating model implementation and managed services. They also were able to simply cost reporting processes, and they were equipped with self-service implementation tooling.

Collaborations 82

Collaborations Manufacturing Regulations Automation 82

Redial

JUNE 1, 2023

With technology rapidly advancing, businesses are leveraging its power to transform their customer service training practices. Online platforms, webinars , and virtual classrooms, also allow businesses to train their customer service teams regardless of their location. By embracing technology, companies can reduce these expenses.

Customer Service 130

Customer Service Service Call Center Collaborations 130

CGS Inc

JANUARY 10, 2022

Enable easy-to-use AR solution to support field services professionals across the enterprise. Amid the continued pandemic disruption, companies evolved much of their customer service strategy to address heightened consumer needs; some accelerating the implementation of technology support as an option. 01/11/2022. A majority (53.5

Collaborations 98

Collaborations Global Outsourcing Outsourcing Research 98

Groove Technology

JUNE 22, 2023

Look no further than IT outstaffing services. That's where IT outstaffing services come into play. In this article, we will explore the world of IT outstaffing services, their benefits, and how they can empower your business with expertise. However, maintaining an in-house IT team can be costly and time-consuming.

Right-Sizing 130

Right-Sizing Service Flexibility Collaborations 130

Perficient Digital Transformation

JUNE 22, 2022

When a project is created the “Enable MS Teams Collaboration” in the related links of the project is populated and is only visible to the users with the Project manager role. How to enable MS Teams and PPM Collaboration. Install PPM Collaboration. Install the PPM Collaboration (sn_ppm_collab) application from?ServiceNow

Collaborations 69

Collaborations Management Design Accounting 69

Groove Technology

SEPTEMBER 21, 2021

Offshore software development may include the following services: product design and architecture, coding and testing; development SaaS, Internet/Intranet, e-commerce, CRM, project management and other special web services solutions (including Web 2.0 solutions). Instead, all these problems and many more will be solved by the company.

Offshoring 246

Offshoring Software Service E-Commerce 246

Perficient Digital Transformation

NOVEMBER 14, 2022

I recently connected with one of our colleagues in Latin America (LatAm) to discuss how she participates in global collaboration, and how that collaboration supports diversity, equity, and inclusion (DE&I) in the healthcare industry. Support our LatAm teams in their efforts to deliver the highest quality services . ?How

Collaborations 64

Collaborations Healthcare Insurance Right-Sizing 64

comeMakeit

SEPTEMBER 1, 2021

coMakeIT brings in, among other things, expertise on Scrum, technical knowledge and HR services. We focus more on the domain and business side of our products and customer services. This combination gives us a strong market proposition. GAC Business Solutions is a Microsoft partner. We groom the teams on the new Microsoft technologies.

Collaborations 98

Collaborations Offshoring Engineering Customer Service 98

Obobo

FEBRUARY 26, 2023

How Does Collaboration Evolution Benefit Organizations? As technology continues to evolve, so too does our ability to connect and collaborate with each other from anywhere in the world. In this blog post, we’ll explore how collaboration evolution has benefited organizations and what it can do for your own business.

Collaborations 40

Collaborations Regulations Efficiency Government 40

Perficient Digital Transformation

MARCH 1, 2024

In a dynamic digital landscape, choosing the right provider among the Adobe services landscape is paramount for businesses seeking to maximize their Adobe investments. Forrester published The Adobe Services Landscape, Q1 2024 report to help B2C marketing executives investigate potential partners. So where do marketing leaders start?

Right-Sizing 115

Right-Sizing Service Manufacturing Healthcare 115

31 West

JANUARY 24, 2024

They don’t just manage the technical services, but facilitate a robust ticketing system and after-hours customer service for emergency support. We’ve gathered some tips from IT experts on how engineering service providers can improve their security protocols using Office 365. Let’s take a look.

Engineering 100

Engineering Service Cybersecurity Accounting 100

31 West

OCTOBER 2, 2023

A leading logistics company, hereafter referred to as “Our Client” recognized the need to optimize their IT service desk services to ensure uninterrupted operations and enhanced customer satisfaction. Solution To address these challenges, our client partnered with us to overhaul their IT helpdesk services.

Service 130

Service Supply Chain Management Analytics Software 130

Groove Technology

JULY 5, 2023

Outsourcing programming services has become an increasingly popular practice in the software development industry. In this article, we will explore the benefits, challenges, and best practices associated with outsourcing programming services. Why do businesses outsource programming services?

Outsourcing 100

Outsourcing Service Right-Sizing Collaborations 100

Zinnov

FEBRUARY 29, 2024

At Davos 2024, a pivotal insight emerged: the business landscape is ripe for collaboration, far beyond what many leaders previously recognized. This concept opens up new possibilities for enriching business practices and fostering partnerships, particularly between Technology Service Providers (TSPs) and Global Capability Centers (GCCs).

Service 64

Service Collaborations Advisory Resource Optimizing 64

Offshore India Data Entry

APRIL 12, 2024

Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts. Outsourced data entry services specialize in providing accurate and high-quality product listings.

Data Entry 115

Data Entry Outsourcing Service Streamline Operations 115

Everest Group

APRIL 23, 2024

Insurance Intermediaries Services Amid evolving market dynamics, the insurance intermediary sector is transforming significantly. Concurrently, providers are actively investing in digital capabilities, partnering with InsurTech companies, and enhancing collaboration with intermediaries through a consultative approach.

Insurance 63

Insurance Service Finance Risk Management 63

.orgSource

APRIL 17, 2023

Accountants Content moderators Legal Assistants Proofreaders Entry-level stock traders Transcribers Graphic designers, where creativity isn’t a priority Customer service representatives Soldiers Writers, where quantity is a greater concern than quality I reviewed several of these lists. The nominees varied depending on the publication.

Collaborations 52

Collaborations Jobbing Retail Marketing 52

31 West

MARCH 15, 2023

Are you looking to improve the quality of service you provide? It can help MSPs provide quality IT help desk support services , remote monitoring, and proactive issue resolution. Let us look at ConnectWise’s offering in detail and the role it plays in managing IT services. What is ConnectWise?

Management 130

Management Cybersecurity Service Right-Sizing 130

31 West

OCTOBER 28, 2022

The most crucial point of an IT service desk is the support experience. If you utilize all prospects of your service desk, your business will be benefitted. An efficient service desk provides clear support priorities, minimum functional interruption, and a satisfying user experience. Bring Automation to Your Service Desk.

Service 130

Service Automation Efficiency Software 130

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

Global Business Services 71

Global Business Services Outsourcing Service BPO 71

Everest Group

MAY 8, 2024

IT service providers are increasingly exploring monetizing their proprietary software tools and accelerators as independent products. Let’s delve into the opportunities and obstacles service providers face in this pursuit. These accelerators are bundled with services within the provider’s scope and delivered to the customer.

Service 68

Service Sales Software Research 68

Future of Digital Sourcing Outsourcing

AUGUST 30, 2019

Delivery of medical services is provided by the Canadian government, but execution remains in the hands of individual provinces. ” For VCH’s BISS (Business Initiatives and Support Services) group, the challenge to innovate came in how it would approach its outsourcing efforts. ” The team embraced several changes.

Collaborations 52

Collaborations Government Healthcare Research 52

Perficient Digital Transformation

MARCH 8, 2024

Have you ever wondered what happens if you connected Personalization with Sales and Service Clouds? The Personalization connector for Sales and Service Clouds exposes user data and server-side campaigns in Salesforce CRM for your contacts and leads. Ensure both elements are functioning seamlessly for immediate results.

Sales 110

Sales Service Manufacturing Healthcare 110

Future of Sourcing

JULY 26, 2023

Sorenson, a leading language services provider, offers a variety of technology solutions and tools for people with diverse communication needs. These include call captioning, sign language and video services for Deaf and hard-of-hearing people, as well as language translation and interpreting services.

Service 95

Service Human Resources Flexibility Collaborations 95

Everest Group

MAY 9, 2024

The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery. While benchmarks like Average Handling Time (AHT), First Call Resolution (FCR), and other Service Level Agreements (SLAs) have been integral, the current era demands a recalibration.

Service 58

Service Collaborations Outsourcing Services Contracting 58

Everest Group

APRIL 26, 2023

WEBINAR Building a Collaborative, Agile and Resilient Supply Chain With Data & Analytics April 26, 2023 11:00 AM PST | 11:30 PM IST Catch Everest Group Partner, Shirley Hung as she joins an expert panel to dive into the latest trends and best practices in digital transformation.

Collaborations 52

Collaborations Analytics Marketing Service 52

Obobo

FEBRUARY 26, 2023

How Does Collaborative Product Development (Cpd) Help Companies Stay Competitive? Collaborative product development (CPD) has become an increasingly popular strategy for companies to stay competitive in the ever-evolving digital world. What is Collaborative Product Development? However, this is not always easy to do internally.

Collaborations 40

Collaborations Reduced Costs Efficiency Marketing 40

IBM Services

NOVEMBER 14, 2023

In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. Shockingly, a staggering 33% of developers lack the necessary skills or resources, hindering their productivity in delivering products and services.

Service 99

Service Regulations Automation Banking 99

Offshore India Data Entry

APRIL 5, 2024

Nowadays, businesses largely depend on web research services to collect valuable information from diverse sources. That’s where outsourcing web research services to Indian BPO company can provide a strategic advantage. India’s BPO sector has established itself as a global leader in delivering web research services.

Research 52

Research BPO Outsourcing Service 52

Future of Sourcing

JUNE 1, 2023

Sorenson, a leading language services provider, offers a variety of technology solutions and tools for people with diverse communication needs. These include call captioning, sign language and video services for Deaf and hard-of-hearing people, as well as language translation and interpreting services.

Service 93

Service Human Resources Flexibility Collaborations 93

Magellan Solutions

MARCH 22, 2024

However, managing IT systems can overwhelm business owners, particularly those without dedicated in-house IT departments, and this is where outsourced IT services come into play. This challenge makes outsourcing IT services a feasible alternative. IT outsourcing companies provide around-the-clock support and monitoring services.

Outsourcing 52

Outsourcing Service IT Outsourcing BPO 52