Everest Group

FEBRUARY 28, 2023

Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services. LEARN MORE ABOUT Top Service Providers

Collaborations 52

Collaborations Service Marketing Managed Services 52

31 West

MARCH 31, 2024

Designed to improve your customer experience, Zendesk has grown into a full-fledged customer relationship management software featuring robust collaboration, multi-channel communication, integration, and ticketing system (to name a few) solutions to enhance your user journey with your business. Let’s take a look.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

Automation Anywhere

AUGUST 19, 2022

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services. Why front-office automation?

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

NoonDalton

FEBRUARY 26, 2024

Virtual teams, characterized by their geographical dispersion yet united through technology, are not merely a response to immediate needs but a forward-looking approach to workforce collaboration. By embracing virtual teams, companies can drastically reduce these expenses without compromising on productivity or service quality.

Collaborations 52

Collaborations Flexibility Reduced Overhead Out-Tasking 52

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. The Crucial Role of IT Service Management in Education Therefore, the growing need for effective IT Service Management (ITSM) in education is evident.

Management 130

Management Service Administrative Research 130

SEBPO

APRIL 5, 2024

BLOG How To Confidently Implement Automation Solutions April 5, 2024 One of 2024’s hottest topics has been how to harness the combined power of automation and human expertise effectively. It’s about organizing individuals around common objectives and fostering an environment ripe for collaboration.

Automation 52

Automation Outsourcing Sourcing Customer Support 52

Amzur

MARCH 14, 2024

However, traditional automation approaches often require specialized coding skills, lengthy development timelines, and significant costs. A recent McKinsey survey found that 70% of businesses struggle to scale automation efforts due to skill shortages and technical complexity. Low-code platforms are shattering this notion.

Automation 89

Automation Out-Tasking Analytics Sales 89

IBM Services

OCTOBER 24, 2023

Organizations need simplified, integrated and automated solutions to help optimize IT spend, improve operations and drive greater financial returns. IBM Consulting is uniquely positioned to provide exceptional FinOps and TBM services, from strategic planning to operating model implementation and managed services.

Collaborations 82

Collaborations Manufacturing Regulations Automation 82

Automation Anywhere

JULY 5, 2021

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). Phone interactions will drop from 41% to 12%. RPA doesn’t fix bad processes.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

Zinnov

JANUARY 31, 2023

To optimize time and overcome this problem, Digitization helps optimize these processes by building process efficiency, increasing customer satisfaction levels, and improving team collaborations, among other things. Robotic Process Automation Transforming Public Sector Services: What & How? and went entirely paper-free.

Government 98

Government Automation Robotics Process Automation Administrative 98

31 West

OCTOBER 2, 2023

This case study examines the journey of a large hotel chain, referred to as “HospitalityX,” as it sought to enhance its Level-1 IT service desk services. Their IT infrastructure is essential for managing reservations, guest services, and day-to-day hotel operations.

Service 130

Service Efficiency Collaborations Management 130

Metasource

MARCH 20, 2024

AP automation can turn this vision into reality. And yet, 90% of organizations are currently processing invoices with little to no automation. If your organization is part of this statistic because you’re unfamiliar with accounts payable automation and how you can leverage it, you’re in luck.

Accounting 52

Accounting Automation Robotics Process Automation Collaborations 52

Perficient Digital Transformation

MARCH 1, 2024

In a dynamic digital landscape, choosing the right provider among the Adobe services landscape is paramount for businesses seeking to maximize their Adobe investments. Forrester published The Adobe Services Landscape, Q1 2024 report to help B2C marketing executives investigate potential partners. So where do marketing leaders start?

Right-Sizing 115

Right-Sizing Service Manufacturing Healthcare 115

Automation Anywhere

OCTOBER 29, 2021

Contact centers have become the first line of services and, sometimes, the only interaction a customer has with a business, elevating the centers’ role in retaining customers and growing revenue. To keep up, many contact centers are exploring or employing an automation solution.

Automation 128

Automation Robotics Process Automation Collaborations Customer Service 128

31 West

MARCH 15, 2023

Are you looking to improve the quality of service you provide? It can help MSPs provide quality IT help desk support services , remote monitoring, and proactive issue resolution. Let us look at ConnectWise’s offering in detail and the role it plays in managing IT services. What is ConnectWise?

Management 130

Management Cybersecurity Service Right-Sizing 130

31 West

OCTOBER 2, 2023

A leading logistics company, hereafter referred to as “Our Client” recognized the need to optimize their IT service desk services to ensure uninterrupted operations and enhanced customer satisfaction. Solution To address these challenges, our client partnered with us to overhaul their IT helpdesk services.

Service 130

Service Supply Chain Management Analytics Software 130

31 West

OCTOBER 28, 2022

The most crucial point of an IT service desk is the support experience. If you utilize all prospects of your service desk, your business will be benefitted. An efficient service desk provides clear support priorities, minimum functional interruption, and a satisfying user experience. Bring Automation to Your Service Desk.

Service 130

Service Automation Efficiency Software 130

Zinnov

APRIL 4, 2024

But where does ICG fit into the larger picture of Intelligent Automation (IA)? In a world where technology leads the way, businesses are moving away from slow, manual processes to embrace a new era of Intelligent Automation (IA). The latest iteration of this technology, Intelligent Automation 2.0

Automation 52

Automation Retail Insurance Collaborations 52

31 West

SEPTEMBER 22, 2022

For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns. So, how do you provide support to users present at different geographical locations while consistently meeting service metrics ? Automation.

Service 130

Service Outsourcing Automation Flexibility 130

Magellan Solutions

APRIL 24, 2024

However, the accounts payable services department goes beyond just disbursing funds. Keep reading to learn about this department’s different responsibilities and explore the essential functions that define an efficient accounts payable services operation. The accounts payable department does vital work to keep vendors happy.

Accounting 52

Accounting Service Data Entry Automation 52

31 West

APRIL 21, 2024

With both offering so many advanced customer support service tools and a fully integrated ticketing system, picking the one that fits your business needs and budget can be a little overwhelming. Freshdesk has a free forever plan that allows up to 10 customer service agents to use its basic features for free. Let’s get started.

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Zinnov

JANUARY 31, 2023

To optimize time and overcome this problem, Digitization helps transform existing processes by building process efficiency, increasing customer satisfaction levels, and improving team collaborations, among other things. What are the core components of Intelligent Automation? and went entirely paper-free.

Government 52

Government Automation Robotics Process Automation Administrative 52

31 West

MAY 4, 2024

Some are designed for small businesses that need basic customer service tools, while others are for tech industries that offer out-of-hours IT support and large enterprises that need collaboration, communication, reporting, and AI-powered tools in the CRM. Service Cloud : Salesforce Service Cloud is for customer management.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

Zinnov

MAY 30, 2023

All businesses, including Automation platform companies, are exploring the possible applications and implications of integrating Automation technologies such as Robotics Process Automation (RPA), Intelligent Document Processing (IDP) , Intelligent Virtual Agents (IVA) , Low Code/No Code (LC/NC), with Generative AI.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

IBM Services

OCTOBER 26, 2023

Combining Cloudability and Turbonomic can also help FinOps practitioners address their top challenges—empowering engineers to automate actions and improving collaboration between engineers and FinOps teams. Together, these solutions help enable clients to achieve an end-to-end FinOps lifecycle : inform, optimize and operate.

Automation 71

Automation Engineering Finance Collaborations 71

Capgemini

OCTOBER 6, 2023

The automation ecosystem – unlocking the full potential of an automation estate Marek Sowa Oct 05, 2023 Facebook Twitter Linkedin As organizations continue their journey into intelligent process automation powered by data and AI at scale, it’s crucial to view automation as an interconnected ecosystem.

Automation 52

Automation Robotics Process Automation Government Out-Tasking 52

31 West

JANUARY 10, 2023

Let’s discover some notable features of ManageEngine Service Desk Plus and how these services can help boost your company’s efficiency. ManageEngine Service Desk Plus Features and Uses. Service Desk Plus can be installed on-premises or in the cloud. Self-Service Portal. Incident Management. Problem Management.

Service 130

Service Software Automation Efficiency 130

IBM Services

NOVEMBER 14, 2023

In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. Shockingly, a staggering 33% of developers lack the necessary skills or resources, hindering their productivity in delivering products and services.

Service 100

Service Regulations Automation Banking 100

31 West

JANUARY 24, 2024

They don’t just manage the technical services, but facilitate a robust ticketing system and after-hours customer service for emergency support. We’ve gathered some tips from IT experts on how engineering service providers can improve their security protocols using Office 365. Let’s take a look.

Engineering 100

Engineering Service Cybersecurity Accounting 100

Magellan Solutions

JULY 10, 2023

Artificial Intelligence (AI) can revolutionize automation for business optimization. By implementing intelligent automation, you can develop a transformative approach applicable to your processes. The application of AI in businesses is not all about work automation. Are you planning to expand your business ?

Automation 75

Automation Outsourcing Inventory Management Data Entry 75

Zinnov

AUGUST 5, 2021

Conversation between Nischay Mittal, Principal & Global Head – Automation/AI, Zinnov; Vansh Kukreja, Project Lead – Automation/AI, Zinnov; Anudeep Gill, Consultant, Zinnov and Omid Aslani, Director Product Management, Kofax. How do you think enterprises can best leverage this phenomenon to achieve scalable Automation?

Automation 98

Automation Collaborations Government Out-Tasking 98

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

Global Business Services 72

Global Business Services Outsourcing Service BPO 72

Automation Anywhere

JULY 14, 2022

We stood shoulder-to-shoulder with our customer and social impact partner, UK’s National Health Service (NHS) , to fight through this crisis. What emerged from the battle was not only innovative automation that saved lives and helped staff repurpose valuable time — but also a blueprint for healthcare organizations everywhere.

Automation 59

Automation Healthcare Robotics Process Automation Collaborations 59

Zinnov

JANUARY 31, 2023

To optimize time and overcome this problem, Digitization helps optimize these processes by building process efficiency, increasing customer satisfaction levels, and improving team collaborations, among other things. Robotic Process Automation Transforming Public Sector Services: What & How? and went entirely paper-free.

Government 52

Government Automation Robotics Process Automation Administrative 52

Capgemini

JUNE 9, 2023

Europe’s New Push for Interoperability and Collaborative Data Ecosystems Gianfranco Cecconi 9 Jun 2023 Facebook Twitter Linkedin Capgemini Invent at the 2023 Data Spaces Symposium Think back fifteen years to the launch of the very first iPhone: that sleek design, that 3.5-inch To overcome them, we all need to find new ways to collaborate.

Collaborations 52

Collaborations Research Government Manufacturing 52

Automation Anywhere

JANUARY 20, 2021

Risk assessment without automation Accurately determining risk can require extensive information sourcing, data aggregation, and data processing. That's where automation can help. Intelligent automation software bots can be used in a variety of ways to streamline insurance underwriting.

Insurance 98

Insurance Automation Robotics Process Automation Sourcing 98

Future of Sourcing

JULY 26, 2023

Sorenson, a leading language services provider, offers a variety of technology solutions and tools for people with diverse communication needs. These include call captioning, sign language and video services for Deaf and hard-of-hearing people, as well as language translation and interpreting services.

Service 95

Service Flexibility Human Resources Collaborations 95