Globalization Partners

AUGUST 9, 2022

It’s not enough to sell great products, offer quality services, or use the latest and most sophisticated technology — people are the real beating heart of a solid company. And, if you want to find and secure the best talent, a collaborative hiring strategy is essential. Collaborative hiring strategies: A definition. Get social.

Collaborations 133

Collaborations Out-Tasking Global Recruiting Jobbing 133

31 West

APRIL 9, 2024

In such scenarios, customer service and student support become crucial, such as an option to pay someone to write a research paper on essayhub.com. This kind of assistance ensures students aren’t just purchasing a service but also gaining a partner in their educational journey, enhancing their overall learning experience and academic success.

Customer Service 130

Customer Service Service Collaborations Administrative 130

31 West

MARCH 31, 2024

Designed to improve your customer experience, Zendesk has grown into a full-fledged customer relationship management software featuring robust collaboration, multi-channel communication, integration, and ticketing system (to name a few) solutions to enhance your user journey with your business. Let’s take a look.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

Automation Anywhere

AUGUST 19, 2022

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services. Why front-office automation?

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

Everest Group

FEBRUARY 28, 2023

Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services. LEARN MORE ABOUT Top Service Providers

Collaborations 52

Collaborations Service Marketing Managed Services 52

31 West

OCTOBER 2, 2023

Introduction In the hospitality industry, efficient IT support is crucial for providing exceptional guest experiences and maintaining seamless hotel operations. This case study examines the journey of a large hotel chain, referred to as “HospitalityX,” as it sought to enhance its Level-1 IT service desk services.

Service 130

Service Efficiency Collaborations Management 130

31 West

OCTOBER 2, 2023

Introduction In the fast-paced world of logistics, the efficiency of IT systems is paramount. A leading logistics company, hereafter referred to as “Our Client” recognized the need to optimize their IT service desk services to ensure uninterrupted operations and enhanced customer satisfaction.

Service 130

Service Supply Chain Management Analytics Software 130

Zinnov

JANUARY 31, 2023

To optimize time and overcome this problem, Digitization helps optimize these processes by building process efficiency, increasing customer satisfaction levels, and improving team collaborations, among other things. Robotic Process Automation Transforming Public Sector Services: What & How?

Government 98

Government Automation Robotics Process Automation Administrative 98

Perficient Digital Transformation

MARCH 1, 2024

In a dynamic digital landscape, choosing the right provider among the Adobe services landscape is paramount for businesses seeking to maximize their Adobe investments. Forrester published The Adobe Services Landscape, Q1 2024 report to help B2C marketing executives investigate potential partners. So where do marketing leaders start?

Right-Sizing 115

Right-Sizing Service Manufacturing Healthcare 115

Amzur

MARCH 14, 2024

However, traditional automation approaches often require specialized coding skills, lengthy development timelines, and significant costs. A recent McKinsey survey found that 70% of businesses struggle to scale automation efforts due to skill shortages and technical complexity. Low-code platforms are shattering this notion.

Automation 76

Automation Out-Tasking Analytics Sales 76

Groove Technology

MARCH 29, 2023

A major challenge faced by many organizations is the integration of their legacy systems with modern technologies to maximize efficiency and cost savings. This can lead to increased efficiency and productivity, as employees spend less time on manual tasks and more time on value-added activities.

Efficiency 100

Efficiency E-Commerce Supply Chain Management Retail 100

Automation Anywhere

JULY 5, 2021

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). Phone interactions will drop from 41% to 12%. RPA doesn’t fix bad processes.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

31 West

OCTOBER 28, 2022

The most crucial point of an IT service desk is the support experience. If you utilize all prospects of your service desk, your business will be benefitted. An efficient service desk provides clear support priorities, minimum functional interruption, and a satisfying user experience. Bring Automation to Your Service Desk.

Service 130

Service Automation Efficiency Software 130

NoonDalton

FEBRUARY 26, 2024

Virtual teams, characterized by their geographical dispersion yet united through technology, are not merely a response to immediate needs but a forward-looking approach to workforce collaboration. By embracing virtual teams, companies can drastically reduce these expenses without compromising on productivity or service quality.

Collaborations 52

Collaborations Flexibility Reduced Overhead Out-Tasking 52

31 West

APRIL 16, 2024

Consider cloud server support or outsourcing help desk services as examples – these are not only cost-effective solutions but also significant shifts in operational thinking that enable you to take your company to the next level. Utilize Cloud Services Migrating to cloud services translates into direct cost-efficiency for companies.

Software 130

Software Labor Costs Out-Tasking Automation 130

Metasource

MARCH 20, 2024

AP automation can turn this vision into reality. And yet, 90% of organizations are currently processing invoices with little to no automation. If your organization is part of this statistic because you’re unfamiliar with accounts payable automation and how you can leverage it, you’re in luck.

Accounting 52

Accounting Automation Robotics Process Automation Collaborations 52

Zinnov

APRIL 4, 2024

But where does ICG fit into the larger picture of Intelligent Automation (IA)? In a world where technology leads the way, businesses are moving away from slow, manual processes to embrace a new era of Intelligent Automation (IA). The latest iteration of this technology, Intelligent Automation 2.0

Automation 52

Automation Retail Insurance Collaborations 52

31 West

MARCH 15, 2023

Are you looking to improve the quality of service you provide? It can help MSPs provide quality IT help desk support services , remote monitoring, and proactive issue resolution. Let us look at ConnectWise’s offering in detail and the role it plays in managing IT services. What is ConnectWise?

Management 130

Management Cybersecurity Service Right-Sizing 130

31 West

SEPTEMBER 22, 2022

For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns. So, how do you provide support to users present at different geographical locations while consistently meeting service metrics ? Automation.

Service 130

Service Outsourcing Automation Flexibility 130

31 West

JANUARY 10, 2023

Let’s discover some notable features of ManageEngine Service Desk Plus and how these services can help boost your company’s efficiency. ManageEngine Service Desk Plus Features and Uses. Service Desk Plus can be installed on-premises or in the cloud. Self-Service Portal. Incident Management. Asset Management.

Service 130

Service Software Automation Efficiency 130

Influx

JANUARY 19, 2023

No matter the size of your business, you can benefit from operational efficiency in a myriad of ways. Topics of discussion: What is operational efficiency in business? How can small businesses benefit from improved operational efficiency? How can large businesses benefit from improved operational efficiency?

Efficiency 52

Efficiency Sales Reduced Costs Customer Support 52

Zinnov

JANUARY 31, 2023

To optimize time and overcome this problem, Digitization helps transform existing processes by building process efficiency, increasing customer satisfaction levels, and improving team collaborations, among other things. What are the core components of Intelligent Automation? and went entirely paper-free.

Government 52

Government Automation Robotics Process Automation Administrative 52

IBM Services

NOVEMBER 14, 2023

In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. Shockingly, a staggering 33% of developers lack the necessary skills or resources, hindering their productivity in delivering products and services.

Service 99

Service Regulations Automation Banking 99

Magellan Solutions

JULY 10, 2023

Are you constantly seeking innovative ways to streamline business operations, enhance productivity, and achieve optimal efficiency? Artificial Intelligence (AI) can revolutionize automation for business optimization. By implementing intelligent automation, you can develop a transformative approach applicable to your processes.

Automation 75

Automation Outsourcing Inventory Management Data Entry 75

Zinnov

MAY 30, 2023

All businesses, including Automation platform companies, are exploring the possible applications and implications of integrating Automation technologies such as Robotics Process Automation (RPA), Intelligent Document Processing (IDP) , Intelligent Virtual Agents (IVA) , Low Code/No Code (LC/NC), with Generative AI.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

Capgemini

OCTOBER 6, 2023

The automation ecosystem – unlocking the full potential of an automation estate Marek Sowa Oct 05, 2023 Facebook Twitter Linkedin As organizations continue their journey into intelligent process automation powered by data and AI at scale, it’s crucial to view automation as an interconnected ecosystem.

Automation 52

Automation Robotics Process Automation Government Out-Tasking 52

31 West

MAY 22, 2023

SharePoint is primarily a collaborative platform that enables organizations to streamline their business process with multiple features. The features like knowledge management, project management, content management, etc empower businesses to control business processes through automation and collaboration.

Collaborations 130

Collaborations Efficiency Automation Management 130

IBM Services

OCTOBER 26, 2023

They’ve mastered cloud adoption and basic cost management but know that the future is about efficiency, optimization and driving value with every dollar spent. Turbonomic generates hybrid cloud optimization decisions that can be automated to unlock true elasticity and eliminate the need to overprovision. What’s next?

Automation 71

Automation Engineering Finance Collaborations 71

31 West

MAY 4, 2024

Some are designed for small businesses that need basic customer service tools, while others are for tech industries that offer out-of-hours IT support and large enterprises that need collaboration, communication, reporting, and AI-powered tools in the CRM. Service Cloud : Salesforce Service Cloud is for customer management.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

Global Business Services 72

Global Business Services Outsourcing Service BPO 72

Zinnov

JANUARY 31, 2023

To optimize time and overcome this problem, Digitization helps optimize these processes by building process efficiency, increasing customer satisfaction levels, and improving team collaborations, among other things. Robotic Process Automation Transforming Public Sector Services: What & How?

Government 52

Government Automation Robotics Process Automation Administrative 52

3Pillar Global

DECEMBER 18, 2023

For some examples of how this is already happening within the information services sector, take a look at these three examples. By leveraging generative AI to automate and streamline these tasks, CoCounsel is positioned to transform the nature of legal work from being primarily clerical to a focus on human interactions and engagement.

Service 97

Service Supply Chain Management Out-Tasking Analytics 97

Perficient Digital Transformation

FEBRUARY 16, 2023

What is ServiceNow Financial Services Operations (FSO): Financial Services Operations (FSO) is an out-of-box offering by ServiceNow utilizing its existing platform custom-tailored to the use cases for Financial Institutions providing a comprehensive solution for managing operations end-to-end.

Service 111

Service Out-Tasking Automation Banking 111

Zinnov

JANUARY 31, 2023

To optimize time and overcome this problem, organizations are making digitization table stakes to close the gap in turn-around time, build process efficiency, increase customer satisfaction levels, and improve team collaborations, among other things. Robotic Process Automation Transforming Public Sector Services: What & How?

Government 52

Government Automation Robotics Process Automation Administrative 52

Metasource

JUNE 28, 2022

According to The Pew Charitable Trusts and the Massachusetts eHealth Collaborative , most healthcare facilities have between 0.5 Increased productivity: Manual work and efficiency do not go hand-in-hand. These outcomes and efficiency do go hand-in-hand. Accounts payable automation. Workflow automation and RPA.

Healthcare 52

Healthcare Efficiency Robotics Process Automation Data Entry 52

Intugo

DECEMBER 6, 2023

Outsourced Accounting Services vs. In-House [Pros and Cons] Effective accounting is essential for the smooth functioning of any successful business. As companies navigate the complex landscape of financial management, a key decision arises – whether to opt for outsourced accounting services or maintain an in-house team.

Accounting 59

Accounting Outsourcing Service Nearshoring 59

31 West

NOVEMBER 25, 2023

Schools and universities are leveraging cloud platforms for various purposes, from data storage and management to facilitating online learning and collaboration. These systems allow more efficient coursework management, schedules, and student performance data.

Flexibility 242

Flexibility Collaborations Research Administrative 242