Raya Contact Center

MARCH 10, 2022

Book a Free Consultation! It also examines Egypt’s digital transformation, becoming an ICT hub and in a prime position to attract foreign investments. The OBG report features a case study on RAYA CX’s effective response to the COVID-19 pandemic. Download the OBG Egypt report. Title Mr.

Marketing 98

Marketing 98

Raya Contact Center

MARCH 28, 2022

Book a Free Consultation! RAYA CX was glad to enable 6 incredible startup companies to accelerate in its FutureTECH corporate program’s first cycle. 120 companies registered to join the corporate 90-day acceleration program but only 6 disruptive startups were chosen after a long set of interviews and a 3-day boot camp. Title Mr. Ms.

Management 98

Management 98

Raya Contact Center

MARCH 10, 2022

Book a Free Consultation! The pandemic has had a monumental effect on people, businesses, and industries all over the world. The quick-service restaurant sector is no exception. With people’s fears over ordering takeout to an influx of orders in other markets and closures in some, it has had CXM managers on their feet. Title Mr.

Service 98

Service Marketing Management 98

Raya Contact Center

APRIL 6, 2022

Book a Free Consultation! Each winner has met the criteria, exceeded their KPIs, and has helped RAYA CX and our clients reach their goals. The winners are rewarded with a 7-day trip to Barcelona, Spain! So a big salute to our RAC winners and their teams for their outstanding achievements in 2021! Title Mr. Ms. Field is required!

Accounting 98

Accounting Management Marketing 98

Magellan Solutions

FEBRUARY 14, 2024

Medical Transcription Services Outsourced medical transcriptionists with expertise in healthcare documentation can accurately transcribe medical reports like progress notes, discharge summaries, letters, consultation notes, and more into structured electronic records using speech recognition tech and quality control. from 2023 to 2030.

Call Center 98

Call Center Healthcare Outsourcing Insurance 98

Redial

DECEMBER 26, 2022

According to data presented by Consulting firm Fifth Quadrant , found that for 71 percent of consumers, talking with a live agent over the phone was still the top preference, especially for registering complaints (66%), making purchases (62%), and asking technical questions (70%). How many people are still using phone customer service?

Customer Service 130

Customer Service Service Banking Accounting 130

Raya Contact Center

JANUARY 23, 2023

Book a Free Consultation! We’re proud to announce that we are now a certified Top Employer by the global authority Top Employers Institute which recognizes excellence in HR practices. Field is required! Field is required! Field is required! Field is required! Field is required! Field is required! Field is required!

Human Resources 76

Human Resources 76

Perficient Digital Transformation

AUGUST 10, 2022

I loved hearing about how Joy’s colleagues supported her when she published a children’s book, and I’m sure you will too. Perficient colleague enjoying Joy’s book with her son. Perficient colleague enjoying Joy’s book with her daughter. In short, I see myself as a matchmaker.

Accounting 69

Accounting Healthcare Collaborations Insurance 69

Raya Contact Center

JULY 31, 2022

Book a Free Consultation! We’re proud to have our very own chatbot Ray featured in the member spotlight by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocate for the outsourcing profession based in the US. More importantly, 92% of users found him helpful.

Outsourcing Professionals 98

Outsourcing Professionals Outsourcing Customer Support Jobbing 98

Planergy Software

SEPTEMBER 20, 2023

Cristian Maradiaga King Ocean Book a Live Demo Download a free copy of "Indirect Spend Guide", to learn: Where the best opportunities for savings are in indirect spend. Between booking flights, finding accommodations, and managing expenses, it’s easy to feel overwhelmed. How to gain visibility and control of your indirect spend.

Management 52

Management Right-Sizing Software Finance 52

Perficient Digital Transformation

FEBRUARY 16, 2022

Grant Moe , a technical consultant on our Salesforce team based in Fargo, ND, shares what his day-to-day looks like, and what he loves about working at Perficient. Grant Moe, Technical Consultant. My role as a technical consultant entails developing a solution based on a certain set of requirements. What is your role?

Jobbing 122

Jobbing Collaborations 122

Raya Contact Center

MARCH 10, 2022

Book a Free Consultation! It was a pleasure working alongside ITIDA, SITEL Group, and Vodafone VOIS to empower youth with knowledge on outsourcing, customer experience, and being skillset ready for a career in digitally-led companies. The panel answered the audience’s questions on various topics including the CX journey. Title Mr. Ms.

BPO 98

BPO Outsourcing Management 98

Amzur

JANUARY 31, 2024

Integrating AI into their NetSuite systems significantly simplifies customization for many businesses, according to a leading ERP consultancy survey. With many companies still dealing with manual tasks and data overload, clunky workflows, limited data insights, customization hurdles, and talent gaps, the recent release of NetSuite 2024.1

Data Entry 93

Data Entry Finance Out-Tasking Analytics 93

inDinero

FEBRUARY 28, 2024

If you’d like assurance that your submission is correct, book a consultation with indinero’s accounting services team. If you’re unsure if some of your income falls under this category, book a free consultation with indinero’s accounting services team for guidance. Do nonprofits pay taxes? When Are Nonprofit Taxes Due?

Finance 52

Finance Payroll Accounting Sales 52

Microsourcing

AUGUST 30, 2022

In a lengthy and storied career that saw him work as a broadcast journalist and communications director for a state governor, own his international consulting and coaching firm and write two books about the power of words, there is one line he shared that business leaders should reflect on every day. Bob Aronson said it best.

MicroSourcing 52

MicroSourcing Outsourcing 52

Raya Contact Center

JUNE 19, 2022

If you want to create your own CX success story with us, start now and book your free consultation! RAYA CX started off with inbound voice transactions and managed to work towards handling PHD’s outbound, and digital touchpoints including WhatsApp and Email with great success. Title Mr. Ms. Field is required!

Sales 98

Sales Analytics Management 98

IBM Services

FEBRUARY 12, 2024

Look at Amazon, which started with books and moved into virtually everything else. Advancements in technology mean customers can order virtually any product and receive it in less than a week. For software solutions, they can get access immediately and often in a seamless experience. Customer needs changed. a mobile app).

E-Commerce 100

E-Commerce Retail Manufacturing Analytics 100

Raya Contact Center

NOVEMBER 23, 2022

Book a Free Consultation! We know your sales in the retail and e-commerce industry skyrocket on Black Friday and the Christmas sale seasons, but what if you could catch those customers and keep them loyal? Additionally, Adobe expects U.S. online holiday sales to hit $209.7 billion from Nov. 31, representing 2.5% Download Our Guide.

E-Commerce 98

E-Commerce Retail Sales Marketing 98

Perficient Digital Transformation

NOVEMBER 19, 2021

Mark Shen , a lead technical consultant in our Southern California location, is a key example of a colleague who embodies our core values of innovation, clients, and collaboration. Meet Mark Shen, Lead Technical Consultant. Do you have a favorite book or podcast? Read below to learn more. Who is someone you admire and why?

Collaborations 72

Collaborations Jobbing Software 72

Perficient Digital Transformation

MAY 15, 2023

Services companies — particularly those with strong business consulting capabilities — are key influencers and stakeholders when Adobe customers are considering, planning, and executing transformation programs. At Perficient we are lucky to have built a strong relationship with Adobe over the last decade.

Marketing 110

Marketing Research Analytics Sales 110

Raya Contact Center

AUGUST 15, 2022

Our webinar Humanizing Technology to Drive the Future of Retail touched on many crucial points and featured #ecommerce and CX experts Bernadette Ziadeh, Group Customer Care Director at Chalhoub Group along with #CX experts Sam Hanna, CRO at RAYA CX, Rami Sweis, CEO at Gulf CX, and tech expert Adam Rathbone, Consultant EMEA at LivePerson.

E-Commerce 98

E-Commerce Retail Sales Management 98

Raya Contact Center

MARCH 1, 2023

Book a Free Consultation! Our use of research and data helped us give our customers the best experience on our website. A big thanks to every RCXer who gets the results that translate to award–winning service, products, and most importantly experiences! Field is required!

Research 52

Research Service 52

Raya Contact Center

MARCH 10, 2022

When it comes to personalization people may think of customized products or using a customer’s name when addressing them. However, it goes far deeper than that. Personalization is about customizing products or services to suit an individual’s every preference. . Try taking a look at our easy 9-step guide on how to personalize customer experiences.

E-Commerce 98

E-Commerce Retail Analytics Research 98

Raya Contact Center

FEBRUARY 8, 2022

Book a Free Consultation! Follow our simple RCX Guide on #personalization. 9 simple steps and you could be personalizing your consumer experiences and getting the results that you strive for. Download Our Guide. Title Mr. Ms. Field is required! Field is required! Field is required! Field is required! Field is required!

Sales 52

Sales 52

Infosys Consulting

FEBRUARY 27, 2024

This contract could span over 3-5 years wherein the re-seller would manage, support, and enhance software, manage payments, and even absorb risks and defaults by taking it on to their own books. Regulations Utility, especially in the US, is a highly regulated industry.

Advisory 52

Advisory Regulations Software Accounting 52

Planergy Software

FEBRUARY 9, 2023

Cristian Maradiaga King Ocean Book a Live Demo Download a free copy of "Indirect Spend Guide", to learn: Where the best opportunities for savings are in indirect spend. How to gain visibility and control of your indirect spend. Why You Need a Travel and Expense Policy? Fraud prevention. Streamlines reimbursement.

Finance 52

Finance Regulations Insurance Management 52

Planergy Software

OCTOBER 17, 2022

Book a Live Demo. Book a Live Demo. Many readers tell us they would have paid consultants for the advice in these articles. We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with PLANERGY. Cristian Maradiaga.

Finance 52

Finance Accounting Flexibility Management 52

Raya Contact Center

JUNE 5, 2023

Book a Free Consultation! Riyadh, Saudi Arabia – June 4, 2023. This expansion, in addition to the first site in Al-Khobar, represents a significant milestone for RAYA CX and demonstrates the company’s commitment to meeting the growing demand for exceptional customer experiences in the region. Field is required! Field is required!

Customer Service 98

Customer Service Management Service Marketing 98

Raya Contact Center

JUNE 5, 2023

Book a Free Consultation! Riyadh, Saudi Arabia – June 4, 2023. This expansion, in addition to the first site in Al-Khobar, represents a significant milestone for RAYA CX and demonstrates the company’s commitment to meeting the growing demand for exceptional customer experiences in the region. Field is required! Field is required!

Customer Service 98

Customer Service Management Service Marketing 98

Raya Contact Center

OCTOBER 20, 2022

Book a Free Consultation! RAYA CX is putting a spotlight on its successful CX journey with the British Council in the MENA region through our case study. RCX has been helping the British Council grow and empower more youth through excellent CX! Download Our Case Study. Field is required! Field is required! Field is required!

Sales 76

Sales Customer Support Flexibility Marketing 76

Raya Contact Center

FEBRUARY 21, 2024

For the fourth consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® ( IAOP ), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US.

Outsourcing 75

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 75

Magellan Solutions

FEBRUARY 18, 2021

Tax preparation and consulting. Consulting services. Litigation consulting. The Necessity of Bookkeeping Insurance Services. Bookkeeping insurance services are important to firms who want to track their profit. A successful business is not just about more sales. Some of its achievements can come from efficient budget allocation.

Insurance 52

Insurance Service BPO Accounting 52

Raya Contact Center

NOVEMBER 29, 2021

Book a Free Consultation! It also examines Egypt’s digital transformation, becoming an ICT hub and in a prime position to attract foreign investments. The OBG report features a case study on RAYA CX’s effective response to the COVID-19 pandemic. Download the OBG Egypt report. Title Mr.

Marketing 52

Marketing 52

Raya Contact Center

AUGUST 17, 2022

When you employ well-trained consultants to interact with your customers and give them all the information they need, you’re being available. Customer experience is important to any company but when it comes to startups it’s a whole other ballpark. Startups have a unique set of challenges they need to overcome to succeed. Being agile is key.

Customer Support 98

Customer Support Marketing Management Service 98

IBM Services

APRIL 20, 2023

What do a Canadian energy company, a Dutch coffee retailer and a British multinational consumer packaged goods (CPG) company have in common right now? All are transforming their procurement operations by leveraging state-of-the-art process mining and intelligent automation technology. dollars annually in direct or indirect procurement.

Automation 69

Automation Co-Sourcing Finance Right-Sizing 69

Everest Group

APRIL 6, 2022

Before Everest Group, Swapna was with Deloitte Consulting for a decade in multiple senior roles. Founded in 1991, Everest Group has experienced rapid growth in recent years, including a 27% leap in research bookings in 2020 and an additional 50% growth in 2021. Canada, Europe, India and Latin America.

Human Resources 98

Human Resources Research Engineering Sourcing 98

Perficient Digital Transformation

DECEMBER 15, 2022

Hey GPT, how would you explain yourself to a consulting agency in 4 sentences, focusing on how you could add value to technical and business consultants? ME: Hey GPT, how would you explain yourself to a consulting agency in 4 sentences, focusing on how you could add value to technical and business consultants?

Sourcing 64

Sourcing Flexibility Research Management 64