Everest Group

JANUARY 11, 2024

Because of stellar performance, and perhaps a better understanding of what the model actually is and does, leading GBS organizations have enjoyed respect. But underneath, what’s really changed? Conditions have changed. So, what does this mean for GBS? We’ll step back, perhaps fix what we ignored the past few years.

Global Business Services 52

Global Business Services Advisory Jobbing Offshoring 52

Everest Group

DECEMBER 11, 2023

Our Everest Group team is pleased to share their analysis of positive developments from the first two days of COP28, with a specific focus on the global technology and tech services industries, in this blog. This initiative marks a crucial step in addressing the disproportionate impact of climate change on vulnerable nations.

Regulations 64

Regulations Collaborations Accounting Analytics 64

Everest Group

MARCH 19, 2024

In this first blog of our two-part series, we delve into quantum computer types, opportunities for businesses and IT service providers, and their impact on modern cryptographic algorithms. What is quantum computing? Read our next blog in this series to learn how to navigate quantum computing security concerns.

Supply Chain Management 59

Supply Chain Management Research Collaborations Reduced Costs 59

Everest Group

NOVEMBER 10, 2023

While new enterprises are adopting the model at what seems to be an unprecedented pace post-COVID, at the same time, there are a surprising number of experienced shared services professionals out on the street. But smart hiring officers now know what shared services should aspire to deliver; now they want to know how it was delivered.

Shared Services 59

Shared Services Jobbing Global Business Services Streamline Operations 59

Everest Group

AUGUST 25, 2023

Discover the benefits, key factors for effective storytelling, and pitfalls to avoid in this blog. Discover the benefits, key factors for effective storytelling, and pitfalls to avoid in this blog. Support broader change management initiatives – Move communications beyond just another email!

Collaborations 52

Collaborations Out-Tasking Offshoring Management 52

Everest Group

AUGUST 31, 2023

Discover the latest developments, challenges, and outlook for generative AI in healthcare in this blog. Discover the latest developments, challenges, and outlook for generative AI in healthcare in this blog. This will significantly reduce the margin for error and help improve patient care outcomes.

Healthcare 59

Healthcare Administrative Right-Sizing Government 59

Everest Group

APRIL 3, 2024

As discussed in our previous blog , the emergence of quantum computing poses a significant threat to current public key cryptographic methods. What is post-quantum cryptography? Read on to discover providers’ crucial role in preparing enterprises for PQC. Reach out to explore this topic further. Let’s explore this further.

Cybersecurity 72

Cybersecurity Research Banking Collaborations 72

Everest Group

SEPTEMBER 14, 2023

Uncover the risks and learn recommendations to address them in this blog. Understanding these potential pitfalls and developing a comprehensive plan to mitigate them will ensure enterprises reap the many benefits cloud offers. Different stakeholders often have varying ideas of value.

Government 64

Government Finance Risk Management Risk Management 64

IBM Services

APRIL 23, 2024

Change is inevitable in an organization; especially in the age of digital transformation and emerging technologies, businesses and employees need to adapt. Change management (CM) is a methodology that ensures both leaders and employees are equipped and supported when implementing changes to an organization.

Management 63

Management Out-Tasking Administrative Efficiency 63

Everest Group

NOVEMBER 15, 2023

We also observed the scope is expanding into adjacent and/or non-traditional areas such as risk management and compliance and environmental, social, and governance (ESG). While most of these contracts remain operational with transactional/tactical processes, outsourcing complex and upstream work has increased.

Outsourcing 59

Outsourcing Government Banking Service 59

Everest Group

AUGUST 29, 2022

Delivering exceptional customer experience has become essential to meet changing expectations post-pandemic. Learn what issues keep customer experience officers ( CXOs) up at night in this blog. Using Work at Home Agents (WAHA) in either full or hybrid models is a key consideration in finding and retaining talent.

Reduced Costs 78

Reduced Costs Analytics Impact Sourcing Outsourcing 78

Everest Group

APRIL 16, 2024

What questions will the webinar answer for the participants? What are enterprises’ top priorities as we dig deeper into 2024? What are the key value drivers for enterprises in business process outsourcing engagements? What is the total impact that these value drivers could bring in business process outsourcing engagements?

Business Process Outsourcing 64

Business Process Outsourcing Outsourcing Call Center Management 64

Everest Group

OCTOBER 31, 2022

Learn how having employees as innovation champions can benefit your company in this blog. . Given the rapid technological change and disruption, IT organizations cannot be static. What benefits come from being an IT innovator? This is also the key to managing attrition and creating belonging in the workplace.

Marketing 52

Marketing Efficiency Information Technology Government 52

Everest Group

OCTOBER 26, 2023

These events centered around economic inclusion, climate change, health access, biodiversity, and other critical concerns. Climate Week NYC serves as a powerful reminder that despite the immense challenges of climate change, an incredible amount of collective will and ingenuity dedicated to finding solutions exists.

Impact Sourcing 64

Impact Sourcing Sourcing Government Collaborations 64

Everest Group

JANUARY 12, 2024

From fintechs to card giants, everyone’s in the game, forging partnerships and rolling out solutions to boost crypto acceptance, scale cross-border transactions, and enhance liquidity management. This has attracted financial institutions and corporations and propelled the rise of tokenization as a powerful tool for asset representation.

Banking 64

Banking Retail Insurance Collaborations 64

Everest Group

OCTOBER 18, 2021

The Agile manifesto, created 20 years ago, radically changed the software development process, introducing new principles and emphasizing breaking tasks down into bite-sized pieces to achieve more innovation and greater productivity. What makes the difference? Read more in my blog on Forbes.

Management 52

Management Software 52

Everest Group

AUGUST 16, 2022

Read on to understand the importance of measuring the value delivered by software applications or products with value stream management (VSM) and our 4D framework to implement it. This is where the concept of value stream management (VSM) becomes pertinent. Before we delve deeper into what VSM is, let’s understand what VSM is NOT.

Management 52

Management Software Sales Manufacturing 52

Everest Group

DECEMBER 16, 2022

What differentiated this World Cup from others is how brands harnessed the hype with a range of digital assets, virtual worlds, Augmented Reality/ Virtual Reality (AR/VR) tools, and other Web 3.0-based In this blog, we explore this further and share some innovative use cases. Media management. Partnership/sponsor management.

Marketing 52

Marketing E-Commerce Management Sourcing 52

Everest Group

JULY 12, 2023

Yet you don’t think your senior managers are on board. For a leader invested in the growth and change that drives GBS value, it can be hard to accept that the team is not on board; after all, setting GBS strategy is his/her prerogative. What’s in it for me? – Self-concern is a strong motivator to embrace a change in strategy.

Global Business Services 52

Global Business Services Offshoring Management Shared Services 52

Everest Group

SEPTEMBER 14, 2023

So, what exactly are OKRs? OKRs consist of these two main components: Objectives: Clear and qualitative goals that outline what an organization wants to achieve. Launch the product by the end of the quarter What pointers should we keep in mind when defining OKRs? Contact us to learn more. Are OKRs of any use?

Accounting 64

Accounting Marketing Customer Support Flexibility 64

Everest Group

SEPTEMBER 6, 2022

Platform engineering and product managers appear to offer a solution to some DevOps and Site Reliability Engineering (SRE) woes. But technology service providers need to morph to meet the changing requirements in this new environment. Let’s explore what has happened. Enter product managers or owners. This does not work.

Engineering 52

Engineering Management Out-Tasking Service 52

Everest Group

OCTOBER 17, 2023

These include: What is the appropriate business structure? How does this approach change our talent model? To learn about the advantages and key questions service providers should ask to successfully move to this model, read on. Contact us to explore this further. How do we select the products that can help drive long-term growth?

Streamline Operations 64

Streamline Operations Reduced Costs Insurance Banking 64

Everest Group

JANUARY 5, 2023

Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS initiatives, a new Everest Group study found. Read on to learn best practices and key findings from this first-of-its-kind change management research.

Management 52

Management Right-Sizing Research Global Business Services 52

Everest Group

MAY 11, 2023

As we covered in our last blog, healthcare payers , particularly commercially-focused enterprises, have to brace for the impending economic downturn. Let’s deep-dive into some of the changes that hospitals and health systems can expect in a recessionary year. Reach out to learn more on this topic or ask questions.

Healthcare 52

Healthcare Analytics Outsourcing Insurance 52

Everest Group

AUGUST 29, 2022

Learn how to build a holistic framework of best practices for technology, the business, and agents to shape contact center security in this blog. As new security threats constantly emerge and regulations change, strengthening contact center security is like aiming at a moving target. Let’s explore how it can be tackled. BYOD security.

Cybersecurity 52

Cybersecurity Software Inventory Management Regulations 52

Everest Group

JUNE 27, 2023

For more insights, read this blog. Reach out to us directly to learn more. Consultants have a critical role in helping guide enterprises through the why, what, and how of digital business transformation. Analyzing this industry’s movements helps decode the overall direction of digital change. through 2025.

Supply Chain Management 52

Supply Chain Management Human Resources Accounting Manufacturing 52

Everest Group

DECEMBER 14, 2021

In our previous blogs, we covered the dichotomy of multi-cloud and explored choice or strategy and interoperability. While enterprises understand the new digital business models require them to fundamentally change the way they consume cloud and build software, they aren’t necessarily aligned on the best models for the future.

Research 52

Research Operational Costs Accounting Software 52

Everest Group

MARCH 29, 2023

Read on to understand the new global capital market trends, the staying power of retail investors, and the impact on investment banks, asset and wealth managers, and service providers. To enable this, enterprises require support for back-end operations and to manage declining margins.

Retail 52

Retail Marketing Banking Offshoring 52

Everest Group

MAY 8, 2023

Deborah Kops Managing Principal, Sourcing Change Executive Advisor, Everest Group Is it a normal silly season? Business dynamism is at an all-time high, compelling smart GBS organizations to go into continuous change mode. This year there seems to be more MAC (moves, adds, and changes) in GBS delivery networks than usual.

Jobbing 52

Jobbing Flexibility Research Management 52

IBM Services

MARCH 25, 2024

Get the study: The Revolutionary Content Supply Chain A content supply chain brings together people, processes, and technology to effectively plan, create, produce, launch, measure, and manage content. So, what is stopping companies from delivering content with generative AI across their content supply chain?

Out-Tasking 103

Out-Tasking Management Efficiency Marketing 103

Everest Group

NOVEMBER 7, 2023

Simultaneously, changing pricing models, coupled with the rise of generative AI and the financial constraints faced by enterprises due to escalating SaaS costs, compelled service providers to tighten solutioning and pricing – leaving everyone wondering what the outlook of services pricing will be. What is the outlook for pricing?

Service 64

Service BPO Outsourcing Management 64

Intelligent Management Inc.

MAY 9, 2024

Today’s blog post gathers together our reviews of Goldratt’s book that are at the core of our Decalogue methodology. Our team at Intelligent Management has been helping organizations absorb and apply these processes since 1996, introducing systemic thinking for complexity across a range of sectors.

Manufacturing 68

Manufacturing Design Management Sales 68

Everest Group

MAY 31, 2023

Thus, cloud technology has transitioned from being a support tool to an enabler for enterprises’ long-term business growth, with new trends emerging to meet the changing needs of businesses and consumers alike. The enterprise cloud adoption strategy has transitioned from “ leap and observe ” to “ assess and stride.

Flexibility 52

Flexibility Analytics Government Engineering 52

IBM Services

MARCH 29, 2024

Imagine a future where artificial intelligence (AI) seamlessly collaborates with existing supply chain solutions, redefining how organizations manage their assets. But what if you could optimize even further? Let’s look at some of those challenges to generative AI for asset performance management. Undoubtedly.

Management 88

Management Services Contracting Analytics Collaborations 88

Everest Group

MARCH 7, 2024

Join this webinar to hear from Everest Group’s pricing experts as they explore what this means for Asia-Pacific outsourcing pricing trends in 2024, what is shaping these trends, and the outlook. What questions will the webinar answer for the participants? How has pricing changed since 2023? Who should attend?

Outsourcing 52

Outsourcing Cybersecurity BPO Sales 52

IBM Services

NOVEMBER 21, 2023

In this article, developer Michael Burgess provides an insight into the concept of schemas and schema management as a way to add value to your event-driven applications on the fully managed Kafka service, IBM Event Streams on IBM Cloud ® What is a schema? What is a schema registry?

Government 103

Government Management Sourcing Service 103

Everest Group

MARCH 22, 2024

IST Regulation in the AI space is about to change significantly with the introduction of the EU AI Act. What questions will the webinar answer for the participants? What is the state of the global regulatory environment with regards to AI? What is the anticipated impact of the EU AI act for various stakeholders?

Regulations 69

Regulations Automation Service Management 69