Perficient Digital Transformation

JANUARY 10, 2022

In this blog post, we’ll explore network transformation and its role in application modernization. Hybrid IT and multi-cloud adoption change the boundaries of remote and cloud locations, redefining what’s required of localized data centers and enterprise-wide networks. Accelerated need for network agility. Reduced risk.

Automation 115

Automation Sourcing Design Service 115

IBM Services

JANUARY 11, 2024

Last year, companies around the world spent close to USD 219 billion on cybersecurity and security solutions, a 12% increase from the previous year according to the International Data Corporation (IDC) (link resides outside ibm.com.) Establishing your RTO and RPO are critical steps in your recovery process.

Right-Sizing 100

Right-Sizing Regulations Cybersecurity Software 100

IBM Services

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. So what are the key differences in customer service vs. customer experience? Alternatively, customer service refers to the actions that an organization takes to ensure that customers are satisfied with their products post-purchase.

Customer Service 95

Customer Service Service Customer Support Sales 95

IBM Services

JANUARY 12, 2024

For enterprises dealing with sensitive information, it is vital to maintain state-of-the-art data security in order to reap the rewards,” says Stuart Winter, Executive Chairman and Co-Founder at Lacero Platform Limited, Jamworks and Guardian. “AI is driving a revolution in education, accessibility and productivity.

Regulations 101

Regulations Healthcare Administrative Finance 101

Everest Group

MAY 31, 2023

Google Cloud continues to differentiate itself from other cloud providers by emphasizing specialized services, tools, and a partner-oriented strategy that enables businesses to achieve better flexibility, scalability, and security. To learn more about this topic, reach out to us directly with questions and for more information.

Flexibility 52

Flexibility Analytics Government Engineering 52

IBM Services

JANUARY 19, 2024

The future of customer experience (CX) is more : more data, more technology, more surprising and delighting. Study after study shows that customer loyalty is decreasing, as customers demand more from the providers of goods and services and show their displeasure by switching brands. Or personalization can occur on the product-level.

Design 91

Design Customer Service Service Marketing 91

IBM Services

MAY 2, 2023

Thanks to systems like ChatGPT, just about anyone can now use advanced AI models that are not only capable of detecting patterns, honing data, and making recommendations as earlier versions of AI would, but also moving beyond that to create new content, develop original chat responses, and more. AI is an ever-evolving technology.

Government 101

Government Regulations Collaborations Legal Services 101

IBM Services

APRIL 25, 2024

We know that understanding clients’ technical issues is paramount for delivering effective support service. Product-embedded or online support tools, such as virtual assistants, can drive more informed and efficient support interactions with client self-service.

Inventory Management 72

Inventory Management Automation Engineering Efficiency 72

IBM Business Partners

MAY 31, 2023

This use case involves devices and equipment embedded with sensors, software and connectivity that exchange data with other products, operators or environments in real-time. In this blog post, we will look at the frequently overlooked phenomenon of connected products and how enterprises are using them to their advantage.

Manufacturing 98

Manufacturing Analytics Automation Cybersecurity 98

Everest Group

FEBRUARY 21, 2022

With their growing maturity, Global Business Services (GBS) organizations in Banking and Financial Services (BFS) have taken on critical roles in the data value chain. Data is a powerful force. What’s the role of GBS organizations in the data lifecycle? But this has vastly changed.

Banking 52

Banking Analytics Finance Engineering 52

IBM Services

DECEMBER 8, 2023

The SDV in a nutshell In an SDV, the vehicle serves as the technological base for future innovations, acting as a command center for collecting and organizing vast volumes of data, applying AI for insights and automating thoughtful actions. It interacts with its environment, learns and supports service-based business models.

Software 72

Software Cybersecurity Engineering Manufacturing 72

IBM Services

OCTOBER 16, 2023

It includes processes that trace and document the origin of data, models and associated metadata and pipelines for audits. Foundation models: The power of curated datasets Foundation models , also known as “transformers,” are modern, large-scale AI models trained on large amounts of raw, unlabeled data.

Government 75

Government Management Risk Management Risk Management 75

SEBPO

FEBRUARY 21, 2024

BLOG 3 Proven Strategies for Unlocking Client Success Through Outsourcing February 21, 2024 When it comes to business partnerships, every interaction holds the potential to drive business growth and foster long-lasting relationships. Team members visiting a long-standing client, including Carmyelena Rodriguez and Joe Boakye.

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Outsourcing Collaborations Administrative Automation 52

IBM Services

JANUARY 25, 2024

Using customer data to improve relationships with the customer base It’s true that customers are increasingly aware of and concerned about the data organizations have on them. Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention.

E-Commerce 72

E-Commerce Retail Right-Sizing Customer Service 72

Perficient Digital Transformation

MAY 18, 2023

There are multiple EA domains depending on the chosen framework(s), including: Business Domain : describes the company / LOB’s strategies, services, organization, business processes, and capabilities required to deliver the services.

Design 64

Design Management Collaborations Government 64

IBM Services

FEBRUARY 12, 2024

Get the ‘AI for Customer Service’ guidebook Trend 1: Sustainability for customer satisfaction A new generation of consumers creates a need for new approaches to customer relationships. However, finding ways to increase customer engagement and brand loyalty can be a challenge. We’re #2.”

E-Commerce 75

E-Commerce Customer Support Design Marketing 75

IBM Services

DECEMBER 13, 2023

Predictive maintenance measures asset performance then correlates data anomalies or creates analogies with similar performance data to determine the best approaches for inspections and maintenance. With incomplete data, technicians can’t guarantee they’ll have the right tooling, inventory and associated materials to fix it.

Jobbing 67

Jobbing Analytics Out-Tasking Management 67

IBM Services

JANUARY 15, 2024

Two critical elements driving this digital transformation are data and artificial intelligence (AI). AI plays a pivotal role in unlocking value from data and gaining deeper insights into the extensive information that governments collect to serve their citizens.

Government 68

Government Research Regulations Efficiency 68

IBM Services

JANUARY 10, 2024

Red Hat OpenShift Container Platform (RH OCP) has emerged as a leading solution for supporting the application development lifecycle, provisioning and managing container images and workloads into a platform for containerized applications and ecosystem.

Healthcare 75

Healthcare Design Administrative Collaborations 75

IBM Services

APRIL 25, 2024

This blog outlines some BPR examples that benefit from a BPM methodology. Steps of business process reengineering for CRM include integrating customer data from disparate sources, using advanced analytics for insights, and optimizing service workflows to provide personalized experiences and shorter wait times.

Supply Chain Management 60

Supply Chain Management Finance Human Resources Robotics Process Automation 60

IBM Services

JANUARY 26, 2024

With the professional ability and rich accumulation in the field of asset management, Shuto provides full-stack services of asset management (EAM) for hundreds of industry leading enterprises. The stability and lifecycle of the equipment is also decreasing, which is prone to production quality problems such as low yield rate.

Efficiency 77

Efficiency Human Resources Management Reduced Costs 77

Hyland

JUNE 2, 2022

What you need to know: As Ed McQuiston said at Hyland’s South Africa Summit, the next phase of digital transformation will be driven by content services that are “connected, cognitive, governed and secure.” Managing information lifecycles is no longer something that can be done manually.” Managed services may be the answer. “A

Insurance 52

Insurance Out-Tasking Managed Services Government 52

IBM Services

MARCH 4, 2024

Generative AI (gen AI) introduces transformative innovation to all aspects of a business; from the front to the back office, through ongoing technology modernization, and into new product and service development. times higher ROI. Start with the use cases The most important step for an AI+ enterprise is identifying transformative use cases.

Government 104

Government Co-Sourcing Engineering Risk Management 104

Hyland

SEPTEMBER 30, 2022

What is Infrastructure-as-a-Service? What is Platform-as-a-Service? What is Software-as-a-Service? Deciding on a cloud application services model? When people refer to cloud computing models, they’re often referring to cloud services models. Platform-as-a-Service (PaaS). Software-as-a-Service (SaaS).

Software 90

Software Service Flexibility Collaborations 90

IBM Services

MARCH 8, 2023

As the name suggests, generative AI generates images, music, speech, code, video or text, while it interprets and manipulates pre-existing data. ’ Combining transformer architecture with unsupervised learning, large foundation models emerged that outperform existing benchmarks capable of handling multiple data modalities. .’

Call Center 94

Call Center Government Research Jobbing 94

Hyland

OCTOBER 17, 2022

Let’s also note that Software as a Service (SaaS) is not necessarily cloud. Getting out of the data center business. Cloud provides nearly limitless capacity for storing data. Data lake houses. Cloud provides insurers with the ability to store and process large volumes of data without a predetermined structure.

Insurance 98

Insurance Advisory Research Out-Tasking 98

IBM Services

DECEMBER 20, 2023

As more customers look to solve their issues online or through self-service, organizations that fail to use advanced technologies to better serve customer needs will fail at customer experience. Doing so increases the potential for profitability and customer retention. Create personas Every customer is different.

Customer Service 67

Customer Service Customer Support Service Sales 67

Zinnov

APRIL 4, 2024

Digitize & Manage utilizes intelligent document processing to organize unstructured data. This efficiency gain translated to a reduction of 240 hours in blog writing efforts. In a world where technology leads the way, businesses are moving away from slow, manual processes to embrace a new era of Intelligent Automation (IA).

Automation 52

Automation Retail Insurance Collaborations 52

IBM Services

DECEMBER 4, 2023

This approach can accelerate speed-to-market by providing enhanced capabilities for developing innovative products and services, facilitating business growth and improving the overall customer experience in their interactions with the company. Below, we provide summaries of some of our current generative AI implementation initiatives.

Insurance 56

Insurance Cybersecurity Risk Management Risk Management 56

IBM Business Partners

AUGUST 16, 2023

There are many reasons why organizations have embraced cloud services, including improved efficiencies, cost savings, scalability, flexibility and quicker time-to-market. On-premises data centers incur significant costs from labor, licenses, system maintenance and the physical location itself.

Automation 69

Automation Software Cost Control Flexibility 69

IBM Services

OCTOBER 9, 2023

Not only can AI help improve certain services people rely on every day, but it can also help bridge the gap between local government, its employees and its residents. AI has also begun to provide concrete use cases indicating how the technology can help improve customer service in a tangible way. The potential result?

Government 54

Government Service Call Center Regulations 54

IBM Services

OCTOBER 9, 2023

Artificial intelligence (AI) can help usher in a new era of human resource management, where data analytics, machine learning and automation can work together to save people time and support higher-quality outcomes. These conversations are happening as the workforce is undergoing a major change.

Human Resources 72

Human Resources Automation Jobbing Cybersecurity 72

Intugo

NOVEMBER 22, 2023

In this blog post, we’ll dive deeper into supplier contract management to give you and your team practical ways to boost your own contract management. In this blog post, we’ll dive deeper into supplier contract management to give you and your team practical ways to boost your own contract management.

Strategic Sourcing 59

Strategic Sourcing Management Sourcing Collaborations 59

Premier BPO

JUNE 2, 2022

Cloud-enabled infrastructure has become a necessity post-pandemic, giving rise to Managed IT Services , particularly to support a hybrid workforce. Deliver better customer service. Evaluate today’s popular technologies like IoT , VOIP , Disaster recovery, Office 365, Cloud Services, Cybersecurity, etc. Reduce IT Support issues.

Cybersecurity 52

Cybersecurity BPO Sales Collaborations 52

Premier BPO

JUNE 1, 2021

For example, Sales Management or CRM handling at a Contact Center. That is why these types of roles require excellent communication skills, product/service knowledge, and an in-depth understanding of what the consumer wants. Front Office services in a BPO may comprise of: Customer Care. Data Management Services.

Business Process Outsourcing 52

Business Process Outsourcing Outsourcing BPO Administrative 52

Groove Technology

SEPTEMBER 21, 2021

Offshore software development may include the following services: product design and architecture, coding and testing; development SaaS, Internet/Intranet, e-commerce, CRM, project management and other special web services solutions (including Web 2.0 What is Offshore Software Development? solutions). Experiment. Maintenance.

Offshoring 246

Offshoring Software Service E-Commerce 246

Anexa

JUNE 16, 2023

The service they deliver to their customers differs – at times vastly – from what people say they want. The reality is that customers desire varying degrees of personalization across the scope of the consumer lifecycle. We also consider the critical personality traits of sales and service pros when curating our teams.

BPO 52

BPO Business Process Outsourcing Research Sales 52