IBM Services

JANUARY 16, 2024

Successful companies fuse product development practices with overarching business strategies to ensure sustainable innovations that will resonate efficiently and sustainably with customers—both in existing markets and among new target audiences. Consumers have access to more information than ever to compare products and brands.

Engineering 83

Engineering Manufacturing Collaborations Research 83

VXI

MARCH 10, 2023

As we highlighted in part 1 and part 2 of our blog series, being present and responsive is no longer enough to meet the demands of the modern social media consumer. Objective 3: Create a playbook for earned and owned content Achieving the perfect response rate between owned and earned social content is somewhat of a holy grail.

Service 52

Service Right-Sizing Retail Advisory 52

VXI

MARCH 10, 2023

As we highlighted in part 1 and part 2 of our blog series, being present and responsive is no longer enough to meet the demands of the modern social media consumer. Objective 3: Create a playbook for earned and owned content Achieving the perfect response rate between owned and earned social content is somewhat of a holy grail.

Service 52

Service Right-Sizing Retail Advisory 52

Akorbi

NOVEMBER 22, 2021

The holidays are fast approaching, and for many global businesses and organizations, that can mean visits from foreign investors or customers. The holidays, in general, are a busy time for most companies as they anticipate increased sales, end-of-year plans, rushed deliveries, and employee vacations. Plan Ahead.

Sales 81

Sales Service Call Center 81

Perficient Digital Transformation

MAY 10, 2022

Every state with a sales tax has passed an economic nexus law. With these changes, companies selling products or services in multiple states are much more likely to be required to charge and remit sales tax in additional states. I’ll be discussing some of those in a separate blog post to be published in the near future.

Automation 69

Automation Engineering Sales Services Contracting 69

Anexa

AUGUST 28, 2023

Many new sales paradigms emerged and are here to stay, and today’s customers will never look back. Research shows that pre and post-purchase transactions impact the customer experience more than ever, and organizations need to have highly qualified CX teams in place to successfully manage their end-to-end customer lifecycles.

Business Process Outsourcing 52

Business Process Outsourcing Customer Service BPO Outsourcing 52

Perficient Digital Transformation

JANUARY 23, 2023

They aid in resolving support cases. Think of chatbots as personal shopping assistants for your customers. By analyzing every conversation they have with your brand, these bots can learn exactly what each customer wants, how they feel about your products, and their buying intent. What if you could have done it all on your own?

Customer Service 69

Customer Service Customer Support Automation Service 69

Paysquare

APRIL 24, 2024

Although the laws are pre-set and need to be followed, they are not simple and keep changing, too. iii) Tax Regulations: Rules related to payroll , sales, income, etc., However, we are going to understand those related to – labor laws, tax, employment, payroll, and data protection (ones related to statutory compliance ).

Payroll 52

Payroll Regulations Outsourcing Finance 52

Zinnov

AUGUST 24, 2022

Although the number of cybercrime victims since the onset of COVID remained relatively the same as pre-COVID, the total number of attacks and their severity increased drastically. By Sean Bouani, Partner, Zinnov; Peter Kirkwood, Principal, Zinnov; Shreyashee Dutt, Zinnov. The Growing Threat.

Cybersecurity 144

Cybersecurity Insurance E-Commerce Banking 144

Anexa

OCTOBER 1, 2021

Let’s look at the WFH data: 40% of B2B sellers agree that it’s easier to conduct meetings with customers, 41% agree that WFH has facilitated easier collaboration, and 58% report they are working more hours each week in a virtual environment. But how does business travel of the future compare to yesterday’s pre-pandemic model?

BPO 52

BPO Outsourcing Sales Business Process Outsourcing 52

SEBPO

AUGUST 16, 2023

BLOG SEBPO on the Road Total 0 0 0 0 August 16, 2023 Pack your bags, folks; it’s conference season! Discover our Sales Team’s favorite conferences with a behind-the-scenes look at their pre-event rituals, advice for getting the most out of conferences, which activities they prioritize, and more.

Outsourcing 52

Outsourcing Sales Accounting Customer Support 52

NoonDalton

DECEMBER 13, 2021

But we wouldn’t have grown from strength to strength over the last 20 years without our customers. Our customer base has evolved over the last few years too; we’re seeing a whole new range of companies that need our outsourcing services. . Back office administrative support to handle filling, paperwork, and data capturing. .

E-Commerce 97

E-Commerce Out-Tasking Outsourcing Administrative 97

Anexa

JUNE 13, 2022

If we consider what customer service looked like at the onset of the pandemic – with most businesses seemingly taking the phone off the hook – it’s amazing to realize how it has evolved, and how vital it has become. Proactivity requires that businesses evolve and truly get to know their customers in a more meaningful way.

E-Commerce 52

E-Commerce BPO Analytics Customer Service 52

Amzur

OCTOBER 25, 2023

Another study conducted by Forbes highlighted that AI is projected to be a central component of nearly 95% of all customer interactions by 2025, reinforcing its impact not only on technology but also on the way businesses interact with their customers. Hence, improving operational efficiency and informed decision-making.

Out-Tasking 59

Out-Tasking Automation Finance Efficiency 59

Amzur

JANUARY 10, 2024

Regardless of the size and scale of businesses, AI implementation rates have skyrocketed in recent years, transforming the way organizations look at their business data and use it for a better customer experience and internal operational productivity. C-level executives want to know if they should act now – and, if so, how to start.

Data Entry 105

Data Entry Right-Sizing Robotics Process Automation Automation 105

Pure Moderation

AUGUST 18, 2022

You have a website up and running, raking in crazy leads and sales by the minute. But, customers are phoning your business like no tomorrow. This is where SaaS customer support comes in. SaaS customer support or Software-as-a-Service customer support is vital to any business engaged in software development.

Customer Support 52

Customer Support Customer Service Out-Tasking Sales 52

Anexa

MAY 16, 2022

It raised many questions, like can productivity and efficiency be an integral part of the work-from-home model, and how can advanced technologies support seamless operations? A two-year global pandemic flattened many economies and had the unexpected effect of transforming others. Let’s look at some of the challenges. And e-commerce?

E-Commerce 52

E-Commerce Human Resources BPO Research 52

Anexa

JULY 7, 2022

Event industry stakeholders are continuing to face challenges and explore options as they consider whether to revert to the pre-pandemic, in-person event model (with heightened safety precautions), go with a hybrid type, go fully virtual or cancel altogether. Virtual events and hybrid models of virtual/in-person events have become the norm.

BPO 52

BPO Sales Outsourcing Flexibility 52

Anexa

OCTOBER 19, 2021

Toward the end of 2020, ecommerce sales soared, and while they aren’t quite as high as last October, online sales are consistent and remain significantly higher than they were pre COVID. To bolster sales and improve local economy by city, however, more steps need to be taken to implement ecommerce options by location.

Retail 40

Retail BPO Sales Call Center 40

Hyland

JUNE 13, 2022

As digital transformation makes way for digital evolution, a state in which automation and digitization are continuously being iterated upon and optimized, many organizations find themselves dealing with situations nearly as challenging as those they were looking to improve with automation in the first place. Frost and Sullivan$. Back up … Why RPA?

Robotics Process Automation 98

Robotics Process Automation Human Resources Out-Tasking Automation 98

Premier BPO

MAY 12, 2022

CX Technology has evolved with the customer journey during the pandemic. Businesses were compelled to augment operations in cloud models to meet modern customer demands, especially in light of increased contact-less delivery. What customers want – 5 things in descending order: Care. The W.I.S.E.R

BPO 52

BPO Co-Sourcing Insurance Automation 52

Zinnov

JUNE 10, 2022

The strongest sales message is stories told by the technology users about how it simplifies life! Our discussion centered around three areas – the fundamentals of the Small Medium Business (SMB) market , the shift from greenfield to maturing solutions, and the ongoing technology investments to build resilience. Fundamentals.

Marketing 52

Marketing E-Commerce Payroll Right-Sizing 52

Zinnov

JUNE 10, 2022

The strongest sales message is stories told by the technology users about how it simplifies life! Our discussion centered around three areas – the fundamentals of the Small Medium Business (SMB) market , the shift from greenfield to maturing solutions, and the ongoing technology investments to build resilience. Fundamentals.

Marketing 52

Marketing E-Commerce Payroll Right-Sizing 52

Magellan Solutions

JULY 29, 2021

But little of it made customers happy. . Even as nascent applications in artificial intelligence (AI) gained traction in the 2000s, telemarketing companies Philippines were more focused on using tech to slash costs than they were on improving customer experience. . It dramatically heightened customers’ expectations.

Call Center 52

Call Center Sales Analytics Insurance 52

Amzur

JANUARY 18, 2024

Regardless of the size and scale of businesses, AI implementation rates have skyrocketed in recent years, transforming the way organizations look at their business data and use it for a better customer experience and internal operational productivity. C-level executives want to know if they should act now – and, if so, how to start.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

Amzur

JANUARY 18, 2024

Regardless of the size and scale of businesses, AI implementation rates have skyrocketed in recent years, transforming the way organizations look at their business data and use it for a better customer experience and internal operational productivity. C-level executives want to know if they should act now – and, if so, how to start.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

Amzur

JANUARY 18, 2024

Regardless of the size and scale of businesses, AI implementation rates have skyrocketed in recent years, transforming the way organizations look at their business data and use it for a better customer experience and internal operational productivity. C-level executives want to know if they should act now – and, if so, how to start.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

IBM Business Partners

MAY 26, 2023

Cloud computing offers the potential to redefine and personalize customer relationships, transform and optimize operations, improve governance and transparency, and expand business agility and capability. Leading life science companies are leveraging cloud for innovation around operational, revenue and business models.

Cybersecurity 80

Cybersecurity Regulations Co-Sourcing Automation 80

Magellan Solutions

APRIL 3, 2020

According to a study that investigates how people interact with online sites when deciding what to purchase in which they set up a thousand consumers through Google Consumer Surveys, showed that businesses lose as much as 22% of customers when one negative content is found by users considering buying their product. Pre-moderation.

Outsourcing 52

Outsourcing Labor Costs Reduced Costs Offshoring 52

Designveloper

NOVEMBER 17, 2021

Android Studio is a full-fledged app developer environment, and the SDK is the set of pre-configured tools you need to build Android apps. Fulfilling your sales and financial targets. First and foremost, a mobile app needs to be easily accessible to its customers and users. iOS App Development. iOS App Development.

Software 52

Software Sourcing Design Analytics 52

Frevvo

DECEMBER 13, 2021

As a company grows, it adds new processes to support its operations. For example, let’s say your company is implementing new customer relationship management (CRM) software. However, if an employee doesn’t enter new leads into the system, your sales team could miss potential deals. Processes Become Outdated Over Time.

Efficiency 52

Efficiency Regulations Automation Operational Costs 52

Frevvo

NOVEMBER 30, 2021

Whether you’re creating a proposal, approving an invoice, or resolving a customer complaint, you generally follow a process or a set of steps. A salesperson would fill out a form in a customer’s home and mail it to the office for someone to manually input the information in the system. So how can you standardize how work gets done?

Out-Tasking 52

Out-Tasking Data Entry Automation Collaborations 52

IBM Services

JANUARY 29, 2024

What if customers had access to an intelligent, friendly virtual agent to provide answers and enable self-service experiences around the clock? Not only have they reduced the number of errors that occur in their project management processes by 10%, but they have also reduced the time it takes to onboard new customers by 25%.

Automation 102

Automation Jobbing Sourcing Efficiency 102

Groove Technology

FEBRUARY 8, 2022

The exponential growth of online businesses shows that customers all over the world prefer to go digital, as evidenced by the recent eCommerce boom. Research has shown that the primary factors that allow online stores to achieve a business profit are the identification of customer preference and the understanding of their shopping trends.

Sales 130

Sales Engineering Flexibility Sourcing 130

Hyland

SEPTEMBER 16, 2022

At CommunityLIVE 2022, we heard about some of the best ways we all — Hyland employees and our customers and partners — are innovating for faster processes, easier communication, happier colleagues and better experiences for the people who rely on them. A technical response portal for the Pre-Sales team.

Banking 105

Banking Healthcare Collaborations Sourcing 105

IBM Business Partners

JUNE 8, 2023

Many have turned to IBM’s portfolio of AI offerings, which provides pre-trained AI models that can be integrated into existing applications to improve process efficiency, enabling organizations to direct their resources to more valuable tasks. In fact, 80% of enterprise AI projects never make it out of the lab.

Reduced Costs 73

Reduced Costs Software Cybersecurity Engineering 73

Influx

SEPTEMBER 2, 2022

Armed with a well-thought-out marketing plan, you can multiply your sales and boost your conversions. Here are a few tips to help you get started on a pre-launch strategy that propels you towards success. . 8 tips to drive new product sales . Define your target market and ideal customer . Gather your content assets .

Sales 52

Sales Manufacturing Marketing Research 52