Everest Group

APRIL 26, 2024

To combat the technology talent shortage and improve project readiness, technology firms are investing in comprehensive initiatives across the talent management value chain, including learning and development platforms, niche partnerships, and other strategies. Reach out to speak with us further on this topic.

Jobbing 64

Jobbing Sourcing Design Service 64

Everest Group

JANUARY 22, 2024

In this blog, discover how AI influencers are changing the influencer marketing market and key factors brands should consider. In an increasingly digital world , consumers seek personalized connections and are drawn to influencers who embody relatable lifestyles and offer trustworthy recommendations.

Marketing 64

Marketing Design Management Service 64

Everest Group

FEBRUARY 27, 2024

Generative Artificial Intelligence (gen AI) is emerging as a game-changer in customer experience management (CXM) by offering the potential to personalize customer interactions, enhance operational efficiency, and provide a competitive edge. Reach out to us for more information or to further discuss this topic.

Management 64

Management Out-Tasking Efficiency Outsourcing 64

Everest Group

DECEMBER 15, 2023

In this PEAK report, we have assessed 26 IT service providers’ workforce management and development practices and their ability to consistently provide quality and hyperproductive talent for next-generation IT services to the client.

Marketing 69

Marketing Cybersecurity Analytics Service 69

Everest Group

OCTOBER 1, 2022

Low code/no code development holds promise for banking, financial services, and insurance (BFSI) firms to gain agility and cost-effectively build innovative technology solutions – without needing professional developers who are in short supply. Learn about the market potential and provider landscape in this blog.

Insurance 59

Insurance Banking Reduced Costs Collaborations 59

Everest Group

JULY 13, 2023

Generative Artificial Intelligence (GAI) can transform multiple facets of retail and consumer packaged goods (CPG) industries, from product development and digital commerce to sales and marketing, supply chain, and in-store operations. Explore GAI’s exciting future in this blog. Contact us to speak to an analyst on this topic.

Retail 52

Retail Inventory Management Sales Streamline Operations 52

Everest Group

JUNE 16, 2023

GAI’s promise of delivering significant operational and tactical benefits in the short term and hyper-personalization and intelligent decision support over time is pushing life sciences enterprises to evaluate their Generative AI adoption readiness. Based on the input data it was trained on, GAI then generates the most appropriate response.

Pharmaceuticals 52

Pharmaceuticals Co-Sourcing Regulations Sales 52

Everest Group

MAY 22, 2023

Learn about the opportunities and obstacles of Generative AI in marketing in this blog. Enterprises are in an arms race to tap GAI through integrations, in-house development, and investments in start-ups. Don’t miss the webinar, Welcoming the AI Summer: How Generative AI is Transforming Experiences. “In

Marketing 52

Marketing Sales Out-Tasking Streamline Operations 52

Everest Group

OCTOBER 31, 2022

Supply chain visibility, strategic sourcing, cold chain requirements, sustainability demands, and personalized medicine are creating opportunities in the life sciences supply chain for IT partners delivering digital solutions. Read this first part of our blog series to understand the shift that is underway.

Pharmaceuticals 52

Pharmaceuticals Strategic Sourcing Manufacturing Regulations 52

Everest Group

SEPTEMBER 13, 2022

Learn the latest metaverse trends to watch in this blog. Hybrid work environments – the answer to many of the issues of remote working experienced during the pandemic – have increasingly been adopted by global enterprises in all industries to offer work flexibility along with in-person collaboration employees desire.

Collaborations 52

Collaborations Operational Costs Flexibility Jobbing 52

Everest Group

JUNE 22, 2023

The prospects for Generative AI in clinical development look encouraging. GAI can help speed drug development, improve protocol design, personalize treatment, and bring other benefits. Ensuring compliance with the ambiguous regulations for digital technologies and AI in clinical development is complicated.

Pharmaceuticals 52

Pharmaceuticals Regulations Accounting Research 52

Everest Group

JUNE 22, 2023

This blog explores the profound implications of GAI in digital transformation consulting, highlighting opportunities and addressing ethical and regulatory considerations. Firms must consider the significant investments in technology and skills development, as well as navigate the intricate ethical and regulatory landscape.

Business Development 52

Business Development Sourcing Efficiency Regulations 52

Everest Group

OCTOBER 26, 2023

UNGA 78 During the UNGA meeting, global leaders reaffirmed their commitment to the Sustainable Development Goals (SDGs) adopted by the United Nations in 2015 to work toward creating a more equitable, sustainable, peaceful, and prosperous world. For impact workers, this endeavor opens doors to newfound opportunities and a sense of purpose.

Impact Sourcing 64

Impact Sourcing Sourcing Government Collaborations 64

Everest Group

MAY 12, 2023

Generative Artificial Intelligence (GAI) holds the potential to revolutionize the experience design and development process by creating unique personalized marketing content. Be it content creation or user interface/user experience (UI/UX) design, the technology can create a scalable creative engine for personalized marketing.

Design 52

Design Out-Tasking Automation Retail 52

Everest Group

JANUARY 16, 2024

From personalizing training programs to enhancing productivity and offering expanded service offerings, AI is a linchpin in shaping the future of work. The technology sector is pivotal in developing sustainable solutions and innovative approaches to mitigate climate change’s impact.

Cybersecurity 64

Cybersecurity Impact Sourcing Jobbing Collaborations 64

Everest Group

APRIL 26, 2023

Major technology companies such as Microsoft and Google are leading the way in developing innovative uses for AI in healthcare, including creating new health applications. The large post-pandemic turnout demonstrated the appetite for in-person interaction.

Healthcare 52

Healthcare Design Efficiency Service 52

Redial

OCTOBER 5, 2023

This blog will delve into the most recent challenges financial companies might encounter this year and beyond and explore potential alternatives to address these challenges. Personalization : Use data analytics and operations analysts to personalize customer interactions, offering tailored solutions and recommendations.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Everest Group

DECEMBER 16, 2022

In this blog, we explore this further and share some innovative use cases. Today’s fans expect more personalized and customized experiences across multiple channels. Developing robust loyalty programs: Sports fans have an unwavering loyalty towards their favorite teams and players. based solutions.

Marketing 52

Marketing E-Commerce Management Sourcing 52

Everest Group

NOVEMBER 10, 2023

Or blame remote work; many who thought “virtual was forever” are finding themselves asked to move, or once they work in person with their colleagues, find they didn’t join the organization they thought they did. Upskill talent who needed development? Keep current with developments. Did the professional change the delivery model?

Shared Services 59

Shared Services Jobbing Global Business Services Streamline Operations 59

Everest Group

AUGUST 29, 2022

Learn how to build a holistic framework of best practices for technology, the business, and agents to shape contact center security in this blog. Leadership, human resources, finance, IT operations, and the security team should be part of a BYOD project management team and be asked to contribute to policy development. Security patches.

Cybersecurity 52

Cybersecurity Software Inventory Management Regulations 52

Everest Group

JULY 12, 2023

A white shoe strategy firm or one of the Big 4 has helped you develop an all-singing, all-dancing global business services blueprint that harnesses the latest GBS thinking. If the team isn’t behind it, it can be seen as a personal failure of leadership. The status quo is not an option.

Global Business Services 52

Global Business Services Offshoring Management Shared Services 52

Everest Group

SEPTEMBER 23, 2021

Discover the tenets of a patient-first design approach in this second blog in our continuing coverage of this timely topic. Read our blog, How Decentralized Clinical Trials Put the Patient Experience at the Forefront, to find out. The entire remote model has reduced in-person interactions. Major patient-facing challenges.

Design 52

Design Healthcare Research Sourcing 52

Redial

JUNE 28, 2023

While some might perceive frequent training as a sign of inadequacy, it is, in fact, a best practice that enables call center agents to stay updated with industry trends, skill development and foster better teamwork. This knowledge equips them to better address customer queries, provide accurate information, and offer personalized solutions.

Call Center 130

Call Center Jobbing Marketing Efficiency 130

Everest Group

FEBRUARY 26, 2024

By joining forces, these banks will be better positioned to develop new competencies in data management, AI/ML, open application programming interfaces (APIs), and advanced analytics, aligning with the growing digitalization of banking services. We are closely watching the market and regulatory actions.

Banking 59

Banking Risk Management Risk Management Marketing 59

Everest Group

MAY 24, 2023

Insurance intermediaries have an exciting future ahead if they can successfully adopt Artificial Intelligence (AI), mobile apps, big data, and analytics to better understand their customers and provide personalized products. Partnering with service providers will help insurers overcome barriers and improve efficiencies. Read on to learn more.

Insurance 52

Insurance Risk Management Risk Management Analytics 52

Everest Group

JANUARY 24, 2023

While machine translation (MT) has been used for more than five decades, recent developments in AI and neural machine translation models have sparked new interest in AI translation to improve customer experience. Digital translator tools bring speed and efficiency, while human experts add accuracy and a personal touch.

Engineering 52

Engineering BPO Efficiency Research 52

Redial

JUNE 1, 2023

In this blog post, we are going to tell you the importance of technology in customer service training, delve into best practices, discuss emerging trends, and highlight how companies can leverage technology to enhance their customer service efforts. Gamification: Gamify customer service training to make it more engaging and enjoyable.

Customer Service 130

Customer Service Service Call Center Collaborations 130

Everest Group

JUNE 7, 2023

The pandemic has transformed the life sciences industry’s commercial model, shifting from traditional in-person interactions to a hybrid approach that combines traditional and digital channels. To attain a competitive edge, life sciences enterprises are prioritizing delivering hyper-personalized experiences to the end user.

Pharmaceuticals 52

Pharmaceuticals Sales Healthcare Regulations 52

Redial

DECEMBER 15, 2023

When individuals come together, leveraging their unique strengths and skills, they can accomplish more than any one person could on their own. It takes time to develop but can be easily shattered. Thank you for reading our weekly blog; we have more right here if you want to learn more!

Call Center 130

Call Center Collaborations Accounting Business Process Outsourcing 130

Redial

JULY 13, 2023

Driven by technological advancements, changing customer expectations, and regulatory developments which are only a few of the biggest elements to consider. Join us on this blog to discuss five key trends setting the terms. Customers now expect seamless, personalized, and convenient experiences across various touchpoints.

Banking 100

Banking Cybersecurity Advisory Nearshoring 100

Everest Group

DECEMBER 9, 2022

Artificial Intelligence (AI) : Contextualizing interactions will be critical for hyper-personalization in Web3. Storage: AI in Web3 will feed on vast amounts of data to enable personalization. Firms that are developing performance-sensitive applications will prefer dedicated hardware resources. The underlying Web 3.0

Government 52

Government Service Marketing Sourcing 52

Everest Group

DECEMBER 14, 2022

Looking back at the downturn in 2008, new FinTech trends emerged, including personal finance management (PFM), insurance aggregators and marketplace, robo-advisors, crowdfunding, challenger/neo/digital-only banks, and cryptocurrencies.

Banking 72

Banking Insurance Finance Advisory 72

Perficient Digital Transformation

MAY 17, 2024

Personalized Professional Development Education Accessibility provides educators with opportunities for personalized professional development. This collaborative approach to professional development creates a sense of community among educators and promotes a culture of continuous improvement in education accessibility.

Design 52

Design Collaborations 52

IBM Services

FEBRUARY 8, 2024

As the line between employees’ personal and professional lives becomes more blurred than ever, employees expect a more flexible and empathetic workplace that takes their full selves into account. And crucially, employees still have access to human assistance for time-sensitive, urgent and highly personal situations.

Flexibility 94

Flexibility Automation Collaborations Accounting 94

Everest Group

DECEMBER 2, 2021

Impact sourcing: Socially responsible business process outsourcing that enables global companies to improve business outcomes by hiring and providing career development opportunities to people who generally have limited employment prospects. To learn more about impact sourcing, read this related blog.

Impact Sourcing 52

Impact Sourcing BPO Sourcing Business Process Outsourcing 52

Everest Group

SEPTEMBER 14, 2023

Develop the product prototype by the end of the quarter. Increase the average customer satisfaction score by 10 points Objective: Launch a new product by the end of the quarter Key Results: Complete the product requirements by the end of the month.

Accounting 64

Accounting Marketing Customer Support Flexibility 64

Everest Group

FEBRUARY 24, 2023

Product development and coverage pricing become challenging because of the dynamic nature of these assets In response to the challenges illustrated in Exhibit 2 below, insurers need to assess the risks and create personalized products and zero-touch claims processes.

Insurance 52

Insurance Analytics Engineering Research 52