Everest Group

APRIL 15, 2024

The potential applications of immersive technology span diverse areas, such as immersive marketing, enhanced customer experiences, improved employee training, and the facilitation of live virtual events and digital asset trading. The expanding market is further fueled by rising investment in immersive technology and Web 3.0,

Service 59

Service Manufacturing Retail Insurance 59

Groove Technology

FEBRUARY 21, 2022

According to a survey from ClearCompany, 68% of employees say training and development is the company’s most important policy. The research from go2HR showed that 40% of employees with poor training would leave the company within the first year. What is Employee Development? Better employee performance.

Jobbing 130

Jobbing Collaborations Research Customer Service 130

Everest Group

DECEMBER 2, 2021

Impact sourcing: Socially responsible business process outsourcing that enables global companies to improve business outcomes by hiring and providing career development opportunities to people who generally have limited employment prospects. Inclusion is the environment an organization fosters for candidates and employees.

Impact Sourcing 52

Impact Sourcing BPO Sourcing Business Process Outsourcing 52

Everest Group

OCTOBER 13, 2022

Since our inaugural ServiceNow Services PEAK Matrix Assessment in 2020, the software company has significantly expanded its portfolio to go beyond IT Service Management (ITSM) to new offerings that help clients drive business growth, increase resilience, and enhance employee productivity.

Human Resources 52

Human Resources Flexibility Accounting Government 52

SEBPO

MARCH 25, 2024

BLOG Four Tips to Nurture Outsourcing Partnerships March 25, 2024 Outsourcing partnerships amplify your company’s ability to achieve its goals faster by enhancing your teams’ skills and bandwidth. This improves your customer experiences, quality, processes, productivity, and delivery. The SEBPO team only needs to be trained once.

Outsourcing 52

Outsourcing Out-Tasking Business Process Outsourcing Automation 52

Everest Group

APRIL 4, 2023

Making the best location and workforce decisions to optimize for risk, cost, and talent pipeline sustainability is critical in the constantly changing global services market. With Talent Genius, global IT and BPS firms can build, monitor, and optimize their location portfolio and talent hubs by staying on top of talent market trends.

Research 52

Research Marketing Risk Management Risk Management 52

IBM Services

FEBRUARY 23, 2024

NLG allows conversational AI chatbots to provide relevant, engaging and natural-sounding answers. The emergence of NLG has dramatically improved the quality of automated customer service tools, making interactions more pleasant for users, and reducing reliance on human agents for routine inquiries. billion by 2030.

Healthcare 102

Healthcare Customer Service Analytics E-Commerce 102

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. Challenges Abound – A Global Talent Shortage Compounded by Rising Costs. Top Priorities for GBS Leaders in 2022.

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52

IBM Services

NOVEMBER 20, 2023

Advanced organizations know their greatest assets are their employees. However, keeping employees happy and engaged can be challenging, especially when considering available resources and the need to meet other organizational goals. Doing so creates a halo for the organization to be known as an “employer brand.”

Management 105

Management Jobbing Human Resources Cost Control 105

IBM Services

JANUARY 18, 2024

Chatbots are everywhere, providing customer care support and assisting employees who use smart speakers at home, SMS, WhatsApp, Facebook Messenger, Slack and numerous other applications. You can engage with them through web pages, digital ads, mobile or messaging apps, telephone, in-store kiosks, social media or SMS.

E-Commerce 93

E-Commerce Sales Customer Service Insurance 93

AS White Global

MARCH 15, 2023

Outsourcing to an offshore global team can be a smart decision for many businesses, offering access to a diverse talent pool whilst enjoying the value of efficiently investing resources. Cultural fit becomes even more critical with an offshore global team as the differences in language, customs, and work practices may be significant.

Offshoring 98

Offshoring Out-Tasking Collaborations Efficiency 98

Everest Group

DECEMBER 14, 2021

How can we aid in improving the lives of all individuals and our planet so the generations after us can thrive, all while creating growth in the economy for the present? The long-term payoffs can include improving diversity and current workplace labor practices by meeting ESG mandates or making a cost difference for the business.

Government 52

Government Impact Sourcing Sourcing Healthcare 52

Everest Group

DECEMBER 14, 2021

How can we aid in improving the lives of all individuals and our planet so the generations after us can thrive, all while creating growth in the economy for the present? The long-term payoffs can include improving diversity and current workplace labor practices by meeting ESG mandates or making a cost difference for the business.

Government 52

Government Impact Sourcing Sourcing Healthcare 52

Globalization Partners

AUGUST 2, 2022

Employees are your most important asset, but building a team of professionals with diverse yet complementary passions and skills is difficult for every growing company. Instead of spending countless hours looking for prospective employees, recruitment marketing delivers qualified candidates to your doorstep. It does what job ads can’t.

Marketing 98

Marketing E-Commerce Global Recruiting Jobbing 98

3Pillar Global

MARCH 14, 2024

When patients or members interact with your digital platforms, they’re engaging in transactional experiences—scheduling appointments, checking results, verifying insurance coverage, etc. This can be a problem, because patient satisfaction is a major factor in the success (or failure) of any given healthcare system: Improved patient outcomes.

Healthcare 98

Healthcare Reduced Overhead Insurance Right-Sizing 98

Everest Group

DECEMBER 9, 2022

But through strategic CXM outsourcing, organizations can generate significant business value now and emerge stronger when conditions improve. Flexibility in managing resources: A global slowdown can force enterprises to reduce hiring, freeze salaries, or reduce their workforce. Read on to learn more. .

Outsourcing 52

Outsourcing Selective Outsourcing Streamline Operations Flexibility 52

IBM Business Partners

JULY 10, 2023

In a nutshell, employee experience refers to the totality of interactions employees have with their organization. It starts the moment a potential hire spots a company’s listing for an open position and ends with an employee’s retirement or departure.

Automation 57

Automation Jobbing Human Resources Research 57

IBM Services

OCTOBER 9, 2023

As AI technology moves beyond automation to augmentation, companies may be looking at how AI tools can make the work of human resources (HR) better for employees and job seekers. By analyzing data on each employee, such as their skills and preferences, AI could tailor their training according to personal goals.

Human Resources 72

Human Resources Automation Jobbing Cybersecurity 72

Zinnov

JANUARY 31, 2023

To optimize time and overcome this problem, Digitization helps optimize these processes by building process efficiency, increasing customer satisfaction levels, and improving team collaborations, among other things. For example, the Willoughby Council in Australia wanted to improve its interactions with the local community.

Government 98

Government Automation Robotics Process Automation Administrative 98

IBM Business Partners

MAY 17, 2024

Key takeaways By implementing effective solutions for AI in commerce, brands can create seamless, personalized buying experiences that increase customer loyalty, customer engagement, retention and share of wallet across B2B and B2C channels. Today the technology’s advanced capabilities encourage widespread adoption.

E-Commerce 58

E-Commerce Order Management Retail Automation 58

Everest Group

NOVEMBER 2, 2021

There is a global challenge to find talent across industries and departments. Today, the challenge to find talent has become widespread across industries and departments and has spiraled into rising attrition rates, higher internal salary demands from employees, and increasing outsourcing rates across a range of job skill sets.

Jobbing 59

Jobbing Flexibility Research Outsourcing 59

Premier BPO

FEBRUARY 27, 2024

This award recognizes our exceptional growth and commitment to employee well-being. Happy and engaged employees are the foundation of any successful business. At the same time, they are providing positive work-life balance, well-being initiatives, and engagement strategies.

BPO 52

BPO Payroll Analytics Efficiency 52

IBM Services

SEPTEMBER 20, 2023

Such services can empower citizens and help restore trust in public entities by improving workforce efficiency and reducing operational costs in the public sector. They can either embrace AI and its advantages, tapping into the technology’s potential to help improve the lives of the citizens they serve.

Government 106

Government Cybersecurity Automation Efficiency 106

IBM Services

MARCH 9, 2023

The combination of new approaches to understanding language – foundation models and the generative AI revolution – and powerful, GPU-based compute is driving step function improvements in our ability to process, understand and engage in natural language.

Research 102

Research Engineering Advisory Design 102

Everest Group

MARCH 21, 2022

Organizations that have a diversified workforce and prioritize providing opportunities to all will ultimately contribute to building a stable global economy. A response by the approximately US$215 billion 1 global services industry to address social exclusion, impact sourcing is not a new concept but can make a significant impact.

Impact Sourcing 52

Impact Sourcing Sourcing Sales Jobbing 52

Premier BPO

OCTOBER 21, 2022

SOCAP International, a global customer care organization, recently hosted their Indy Fall Symposium 2022. Here’s part two of our blog series with key takeaways form the event. 80% time of supervisors should be spent coaching and engaging their agents. Employee engagement equals productivity. Employee Engagement.

Co-Sourcing 52

Co-Sourcing BPO Call Center Sourcing 52

Everest Group

OCTOBER 12, 2023

Robotic Process Automation (RPA) – Technology Provider Landscape The post-pandemic era marks a pivotal period for organizations worldwide as they grapple with the challenges of a global economic slowdown, geopolitical complexities, supply chain disruptions, and ongoing talent shortages. LEARN MORE ABOUT Top Service Providers

Robotics Process Automation 72

Robotics Process Automation Automation Payroll Healthcare 72

Mercans

JUNE 27, 2023

Navigating the Contractor Classification Landscape Introduction: IR35 regulations have transformed the landscape of contractor engagements in recent years. In this blog, we will provide you with a comprehensive guide to understanding and complying with IR35 regulations.

Regulations 52

Regulations Payroll Government Management 52

IBM Services

MARCH 8, 2024

As the ecommerce market grows exponentially, six trends projected to heavily impact the global market are artificial intelligence (AI), augmented reality, live commerce, online-to-offline ecommerce, social commerce and voice assistants. trillion globally by 2025. This can force businesses to bring down prices to compete.

E-Commerce 85

E-Commerce Retail Sales Marketing 85

Hyland

NOVEMBER 29, 2022

Every November, we gear up for yet another season of our annual holiday giving program where the generosity of our employees shines bright. This is a special time of year when the organizations that mean the most to our employees can benefit in a huge way. Hyland employees show they care all year. Supported 388 causes.

Design 98

Design Service 98

Groove Technology

MAY 11, 2022

In terms of increasing team capacity, businesses were looking for alternative models that would allow them to maintain high productivity levels while also ensuring the safety, health, and happiness of their employees. A great work environment strikes a delicate balance between employee happiness and productivity.

Software 130

Software Out-Tasking Offshoring Collaborations 130

Groove Technology

NOVEMBER 29, 2021

If you need to reduce costs/waste, deliver knowledge and develop skills quickly, and make your employees feel valued and allowed to grow, finding an eLearning solutions provider will be effective in each area. Employees will be more productive if they learn on computers. In the workplace, eLearning can help people stay productive.

Design 130

Design Data Entry Sourcing Out-Tasking 130

Premier BPO

OCTOBER 28, 2022

Continued below in our three-part series blog, is key takeaways from the event, with focus on the. person at the right time; all to improve the delivery of health care. Employee engagement and socialization are also more prominent in on-premise settings, which in turn affects attrition. every year. time attendees.

Co-Sourcing 52

Co-Sourcing BPO Healthcare Call Center 52

3Pillar Global

MAY 18, 2023

To that end, every subsequent release must focus on how we can improve on said value. Improving the end-to-end customer experience is essential for any business. Plus, since many Millennial and Gen Z customers are digital natives, they’re engaging on more channels than previous generations—social, email, SMS, chatbots, and more.

Banking 98

Banking Automation Out-Tasking Marketing 98

Pure Moderation

DECEMBER 15, 2022

Much of the drivers of the business process outsourcing industry’s economic success has to do with organisations putting a primer on improving efficiency, lowering operational costs, and becoming more scalable and agile. Artificial intelligence in documentation has also improved the speed of data capture. from 2022 to 2030.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Out-Tasking 98

IBM Services

SEPTEMBER 6, 2023

But generative AI solutions can provide new capabilities for customer-facing teams in marketing to provide even greater personalization at scale and improve employee skills and performance. The advanced capabilities of generative AI for text, visuals and video have the potential to create a more personalized and engaging experience.

Marketing 119

Marketing Sourcing Design Retail 119

Groove Technology

JULY 2, 2023

Today, both employers and employees recognize the numerous benefits of remote work, including increased flexibility, improved productivity, access to global talent pools, and reduced overhead costs. Engage with industry professionals on social media platforms or join specialized remote work communities.

Engineering 100

Engineering Software Reduced Overhead Collaborations 100