Everest Group

MARCH 19, 2024

In this first blog of our two-part series, we delve into quantum computer types, opportunities for businesses and IT service providers, and their impact on modern cryptographic algorithms. Get in touch to discuss further. What is quantum computing?

Supply Chain Management 59

Supply Chain Management Research Collaborations Reduced Costs 59

Everest Group

AUGUST 29, 2022

Learn what issues keep customer experience officers ( CXOs) up at night in this blog. While COVID-19 increased demand for CX-related services , it was not the only driver. Optimising delivery and location models – CX leaders have to think about the right delivery and location models to support their business.

Reduced Costs 78

Reduced Costs Analytics Impact Sourcing Outsourcing 78

Everest Group

NOVEMBER 3, 2022

Leading insurance organizations seek to be more data-driven in their business decisions by harnessing the full potential of the data that resides within their enterprise boundaries. In this blog, we will explore the potential benefits for carriers of unlocking data in the insurance value chain. Source, Everest Group.

Insurance 98

Insurance Analytics Sourcing Efficiency 98

Everest Group

APRIL 5, 2024

“ And another one gone, and another one gone;” the lyrics of Queen’s song have never seemed so apt when it comes to the current state of play in global business services. The rumor mill is abuzz—while de novo GBS organizations are always being formed, some are rebooted, and other models seem to be taken apart with increasing frequency.

Global Business Services 52

Global Business Services Shared Services Payroll Service 52

Everest Group

NOVEMBER 15, 2023

Everest Group’s Strategic Engagement Reviews (SERs) reveal several key trends that hinder enterprises from realizing maximum value from business process services (BPS) contracts. During the pandemic, service providers were in emergency mode to ensure business continuity for their clients, which increased satisfaction scores in 2021.

Outsourcing 59

Outsourcing Government Banking Service 59

Everest Group

NOVEMBER 30, 2023

In this blog, we bring you insights from Everest Group’s sustainability analysts on their hopes and expectations for this crucial global event. Resilient and sustainable business models: Integrating sustainability into business models must be the way of the future.

Supply Chain Management 64

Supply Chain Management Finance Research Government 64

Everest Group

FEBRUARY 8, 2024

Broadcom’s reputation for radical cost-cutting and focus on short-term shareholder value following acquisitions has raised concerns about VMware’s future direction. Moreover, CA Technologies’ mainframe business customers regularly expressed dissatisfaction post-acquisition, citing a lack of client focus, with many looking for a way out.

Software 64

Software Cybersecurity Engineering Collaborations 64

Everest Group

SEPTEMBER 14, 2023

How current and potential employees view the organization’s brand is critical to business success. Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog.

Collaborations 64

Collaborations Global Business Services Out-Tasking Flexibility 64

Everest Group

DECEMBER 7, 2023

Its steep US$30 monthly charge per user has ignited debate about how its cost will impact IT spend, the Return on Investment (ROI), and the expected benefits for employees. How can enterprises buy Copilot? Copilot is available for Microsoft 365 E3, E5, Business Standard, and Business Premium customers.

Software 64

Software Out-Tasking Service 64

Everest Group

OCTOBER 26, 2023

We are seeing businesses across industries planning their paths to net zero, while also focusing on the “people” aspect of sustainability by actively working toward diverse and inclusive workforces and social and economic equity. This innovative model of production and consumption focuses on making the most of resources.

Impact Sourcing 64

Impact Sourcing Sourcing Government Collaborations 64

Everest Group

JUNE 27, 2023

For more insights, read this blog. Reach out to us directly to learn more. Consultants have a critical role in helping guide enterprises through the why, what, and how of digital business transformation. With enterprises’ constant demand for digital relevance continuing, the sector is expected to grow 8.5 through 2025.

Supply Chain Management 52

Supply Chain Management Human Resources Accounting Manufacturing 52

Everest Group

APRIL 13, 2023

Now more than ever, enterprises are under increased pressure to rationalize expenses in the current unpredictable global business climate with the ongoing Ukrainian war, recession clouds, etc. Read on to learn about the rise of evergreen services. What are evergreen services? without incurring large upfront costs.

Service 52

Service Flexibility Customer Service Managed Services 52

Everest Group

JULY 7, 2023

By integrating Environmental, Social, and Governance considerations into their practices, insurers can mitigate risks and foster long-term value for customers, shareholders, and the planet. The financial services sector has not been behind in the race to drive the global sustainability agenda, largely driven by the BFS industry in the past.

Insurance 52

Insurance Analytics Government Risk Management 52

Everest Group

DECEMBER 19, 2022

Customer Data Platforms (CDPs) enable brand marketing teams to build hyper-personalized campaigns and retain high-value loyal customers. Learn how to achieve personalization at scale in the second blog in our series. . Let’s now look at how to choose a CDP to gain profitable business outcomes.

Right-Sizing 52

Right-Sizing Sourcing Analytics Marketing 52

Everest Group

JANUARY 12, 2024

The industry cloud is currently in the early adoption phase, where the core focus is to identify industry-specific whitespaces, establish business cases for industry-specific offerings, and improve enterprise adoption readiness. Reach out to discuss cloud and the opportunities service providers can offer.

Service 69

Service Advisory Outsourcing Managed Services 69

Everest Group

JUNE 28, 2023

The Banking, Financial Services, and Insurance (BFSI) industry faces various challenges in today’s evolving environment, from inflation and cybersecurity to increased competition from fintechs, and changing customer expectations. In this blog, we’ll explore how DIT can help the BFSI industry tackle pressing issues.

Banking 52

Banking Cybersecurity Insurance Analytics 52

Everest Group

JULY 13, 2023

Explore GAI’s exciting future in this blog. But the question remains: Will GAI leave a lasting impact on the retail and consumer goods value chain, or will it follow the trajectory of numerous other technologies and fade into obscurity? Contact us to speak to an analyst on this topic. Let’s explore this further.

Retail 52

Retail Inventory Management Sales Streamline Operations 52

Everest Group

FEBRUARY 27, 2024

Learn insights from our latest survey on enterprise readiness for gen AI adoption and how collaborating with providers can help overcome the major obstacles. These tools enhance productivity, reduce response times, and enable agents to focus on more complex and value-added tasks. Let’s explore this further.

Management 64

Management Out-Tasking Efficiency Outsourcing 64

Everest Group

OCTOBER 31, 2022

Internal IT innovators can spark business growth and evolution. Learn how having employees as innovation champions can benefit your company in this blog. . With companies increasingly relying on IT post-pandemic and through the current macroeconomic headwinds, innovation is vital to continue pushing the business world forward.

Marketing 52

Marketing Efficiency Information Technology Government 52

Everest Group

AUGUST 16, 2022

Despite the huge investment, the value realized from this technology is still unclear to most enterprises. Read on to understand the importance of measuring the value delivered by software applications or products with value stream management (VSM) and our 4D framework to implement it. The two are related but not the same.

Management 52

Management Software Sales Manufacturing 52

IBM Business Partners

MAY 14, 2024

CFOs are the stewards of investment capital, orchestrating a movement with transformative technology and innovation to evolve businesses, accelerate revenue streams and drive meaningful outcomes. Read the report: CEO’s guide to AI in finance Unlocking the value CFOs are not expected to be technology experts.

Finance 75

Finance Government Out-Tasking Regulations 75

Everest Group

JUNE 22, 2023

With its power to simulate business scenarios and generate comprehensive data, GAI can be a game-changer for functions ranging from client onboarding to performance tracking. To learn about use cases and the potential of GAI technology watch our webinar, Welcoming the AI Summer: How Generative AI is Transforming Experiences.

Business Development 52

Business Development Sourcing Efficiency Regulations 52

Everest Group

NOVEMBER 17, 2022

To learn more about 5G business opportunities, read on. . In this blog, we share some of our key takeaways from the event organized by the Cellular Operators Association of India (COAI) and India’s Department of Telecommunications (DoT). 1-4 in Pragati Maidan in New Delhi. 1-4 in Pragati Maidan in New Delhi.

Retail 52

Retail Collaborations Efficiency Manufacturing 52

Everest Group

MARCH 10, 2023

As insurance enterprises navigate the volatile and risky macroeconomic environment combined with recessionary market sentiment, increasing operational resiliency and agility and delivering superior speed becomes essential. The inability to realize full value from cloud investments also becomes a massive roadblock.

Insurance 52

Insurance Analytics Efficiency Administrative 52

IBM Services

APRIL 10, 2024

Where and how these applications are deployed will impact time to market and value realization. Three in four executives reported disparate systems in their organizations and that a lack of skills, resources and common operational practices challenge business objectives. How can you realise value from your innovation sooner?

Software 95

Software Efficiency Flexibility Reduced Costs 95

Everest Group

OCTOBER 17, 2023

The Israel-Hamas war has immediately increased cyberattacks, depleted technology provider resources, and postponed venture capital funding. Let’s delve into how the ongoing conflict is impacting various areas: Israeli technology providers The conflict has reverberated across Israel’s tech landscape. Reach out to discuss further.

Cybersecurity 69

Cybersecurity Engineering Offshoring Collaborations 69

Everest Group

NOVEMBER 10, 2023

The topics are either about the capabilities necessary to succeed in a GBS career, concerns about future-proofing the organization, succession planning or those give-it-back chats with seasoned professionals looking for their next gig, or guidance about how to navigate their careers (AKA, “I am looking for a new job”).

Shared Services 59

Shared Services Jobbing Global Business Services Streamline Operations 59

Everest Group

OCTOBER 20, 2023

To gain valuable insights into how the year unfolded compared to expectations, read on. In the survey, price and cost margin pressures ranked as the top business challenge expected in 2023, and subsequently, cost optimization emerged as the highest business priority for the year. Exhibit 2.

Service 59

Service Offshoring Global Business Services Information Technology 59

Everest Group

AUGUST 11, 2023

Our passion, focus, and vision at Everest Group are helping our clients and the industry at large understand the potential of ever-changing services capabilities and how to most effectively shape and utilize services to drive and consistently improve stakeholder value for optimum impact.

Service 52

Service 52

Everest Group

OCTOBER 3, 2023

Learn about the changing dynamics of deal teams, their structures across various types of service providers, and other valuable insights from our analysis of pricing support teams in this blog. Pricing teams play a vital role in securing pivotal business agreements and ensuring deal success by shaping pricing strategies and contracts.

Accounting 59

Accounting Sales Finance Analytics 59

Everest Group

JUNE 7, 2023

Readily available capital and low-interest rates made the past few years ideal for the insurance brokerage industry to consolidate in response to increased competition, changing customer expectations, and other challenges. Read on to learn more. Reach out to us directly for questions or to learn more.

Insurance 52

Insurance Shared Services Analytics Marketing 52

Everest Group

SEPTEMBER 6, 2022

Learn five actions service providers can take to succeed with the platform engineering and product management model in this blog. Since we made an argument that DevOps would eventually face problems in a blog half a decade ago, the issue persists. Let’s explore what has happened. This does not work. This cannot be sustained.

Engineering 52

Engineering Management Out-Tasking Service 52

Everest Group

AUGUST 24, 2022

Discover a framework for effective talent management in this blog. Emerging from the pandemic, IT service and technology providers’ enterprise satisfaction ratings increased for the second consecutive year, moving up from 70% to 75% last year, according to our IT Services Enterprise Pulse Report 2022.

Management 52

Management Flexibility Collaborations Insurance 52

Everest Group

JANUARY 30, 2024

Live webinar Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists January 30, 2024 | 9:00 AM CST | 10 AM EST | 3 PM GMT | 8:30 PM IST As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings. Who should attend?

Software 52

Software Outsourcing BPO Management 52

SIG Speaks

DECEMBER 17, 2021

To wrap up 2021, we highlight the top 10 SIG Speaks blogs of the year. Lovin’ It: How McDonald’s Happy Meals Saved the SIG Summit. SIG CEO & President Dawn Tiura tells the story of how McDonald’s happy meals turned frowns upside down and saved the SIG Summit. How are sustainable procurement teams responding?

Sourcing 40

Sourcing Design Sales Research 40

IBM Services

JANUARY 25, 2024

” Read the “Presidio AI Framework” paper to learn how to address generative AI risks with guardrails across the expanded AI life cycle As generative AI continues to go mainstream, organizations are excited about the potential to transform processes, reduce costs and increase business value. .”

Human Resources 101

Human Resources Government Jobbing Research 101

Everest Group

MARCH 31, 2023

Read on to learn the looming risks and what to pay attention to in this blog. The rescue by UBS of Credit Suisse marks the latest explosion across global financial markets in the ongoing banking troubles sparked by the collapse of Silicon Valley Bank and Signature Bank in the US, as we covered in our last blog.

Banking 52

Banking Marketing Service Insurance 52