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Six Common Challenges Customer Experience (CX) Leaders Face | Blog

Everest Group

But various challenges – from data analytics to talent – can prevent companies from delivering the highly personalized interactions consumers crave. Learn what issues keep customer experience officers ( CXOs) up at night in this blog. They also are focusing on improving the employee experience (EX) to retain the talent they find.

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Unleashing the Potential of Data in Insurance – The Road Ahead | Blog

Everest Group

With the evolving technology landscape, real-time experience management, and explosion of data types, insurers are increasingly leveraging real-time insights to improve customer experience. In this blog, we will explore the potential benefits for carriers of unlocking data in the insurance value chain. Source, Everest Group.

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Tackling Technology Talent Management to Ensure Continued Enterprise Satisfaction | Blog

Everest Group

Post-pandemic, enterprises have given IT service and technology providers high marks for improving commercial models and customer-centricity, but talent management is emerging as a major concern. Discover a framework for effective talent management in this blog.

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How GBS Organizations Can Help CEOs with Cost Optimization and Future-proofing Their Talent Strategy | Blog

Everest Group

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Learn more about our latest thinking on how GBS leaders can accelerate impact for the enterprise. Read on to learn more about the benefits GBS offers.

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Top GBS Employers™ in India, The Philippines, and Poland 2023 – How Leading GBS Organizations are Building Brand Perception | Blog

Everest Group

Employee and job candidates’ perceptions of an employer’s brand can significantly impact talent acquisition and retention. Read on to learn why building a positive brand perception is crucial in today’s war for talent. Read on to learn why building a positive brand perception is crucial in today’s war for talent.

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Why Is Cultural Fit a Key Element to Offshoring Success?

AS White Global

Outsourcing to an offshore global team can be a smart decision for many businesses, offering access to a diverse talent pool whilst enjoying the value of efficiently investing resources. Cultural fit strengthens retention Cultural fit helps you to attract and retain the skilled talent that you need. What is cultural fit?

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How to build a successful employee experience strategy

IBM Services

A successful employee experience strategy (EX strategy) is the best way to recruit and retain top talent , as employees increasingly make decisions on where to work based on how they respond to employee needs. But how do you affect change?