Everest Group

JANUARY 22, 2024

Explore the projected benefits to both companies and market repercussions in this blog. HPE’s announcement earlier this month of its plans to acquire Juniper Networks for approximately US$14 billion has mainly focused on the benefits HPE can gain, such as Artificial Intelligence (AI) capabilities, new business lines, and margin improvements.

Automation 64

Automation Marketing Flexibility Sales 64

Everest Group

JANUARY 12, 2024

Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Reach out to discuss cloud and the opportunities service providers can offer. While industry cloud offerings are rising in popularity, they also present enterprise challenges and complexities.

Service 69

Service Advisory Outsourcing Managed Services 69

Redial

OCTOBER 5, 2023

This blog will delve into the most recent challenges financial companies might encounter this year and beyond and explore potential alternatives to address these challenges. We will also emphasize the importance of partnerships and providing exceptional service through contact centers as a key strategy.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Everest Group

JANUARY 5, 2024

Discover how the content ecosystem has evolved, explore the potential of generative Artificial Intelligence in reshaping the content supply chain, and gain insights into what’s next in this blog. This has exponentially increased the desire for all forms of quality content that aligns with customer expectations.

Marketing 64

Marketing Reduced Costs Efficiency Managed Services 64

Everest Group

APRIL 13, 2023

In today’s fiscally and environmentally conscious times, a differentiated technology asset ownership model can help enterprises both reduce capital expenditures and improve sustainability. Read on to learn about the rise of evergreen services. What are evergreen services? without incurring large upfront costs.

Service 52

Service Flexibility Customer Service Managed Services 52

Everest Group

MARCH 24, 2023

With the economy headed for slower growth, technology is more important than ever to enable companies to better serve customers by providing hyper-personalized experiences. Traditional wealth managers are no longer the only players offering wealth management services and products.

Management 52

Management Advisory Government Reduced Costs 52

Redial

JUNE 1, 2023

With technology rapidly advancing, businesses are leveraging its power to transform their customer service training practices. Online platforms, webinars , and virtual classrooms, also allow businesses to train their customer service teams regardless of their location.

Customer Service 130

Customer Service Service Call Center Collaborations 130

Everest Group

MAY 22, 2023

Learn about the opportunities and obstacles of Generative AI in marketing in this blog. Don’t miss the webinar, Welcoming the AI Summer: How Generative AI is Transforming Experiences. “In Enterprises are eager to harness this groundbreaking technology’s power to streamline operations, improve efficiency, and unlock new opportunities.

Marketing 52

Marketing Sales Out-Tasking Streamline Operations 52

Everest Group

OCTOBER 17, 2023

Read this blog for valuable insights to prepare for this new frontier. Generative Artificial Intelligence’s rapid evolution holds the promise to transform enterprise operations and decision-making across many industries. Beyond ChatGPT, we already see early-stage web navigation concierges, code development assistants, and more.

Banking 59

Banking Human Resources Automation Insurance 59

Redial

SEPTEMBER 6, 2023

Is your company growing and knows how important customer service is to success? Companies are constantly looking for ways to improve their customer support and facilitate their operations, and one popular solution is to hire a call center. Can they handle new products or services you may introduce in the future?

Call Center 100

Call Center Customer Support Flexibility Research 100

Redial

APRIL 26, 2023

Of course, I wanted to have some sort of introduction to provide context and what information it could give me about the industry, which it responded: The call center industry involves companies that provide customer support services through telephone, email, live chat, or other communication channels. so I sent it again.

Call Center 130

Call Center E-Commerce Nearshoring BPO 130

3Pillar Global

MAY 6, 2024

Root causes include a dearth of incentives for payers and providers to innovate on their services, an inability to attract engineering and product expertise to the space, and increasingly ossified systems that increase tech debt and hamper innovation. The good news?

Healthcare 105

Healthcare Robotics Process Automation Engineering Automation 105

Redial

JANUARY 17, 2023

Providing a wide range of services that can be outsourced, such as customer service, finance, marketing, accounting, human resources, and many more. In this blog post, we will show how BPO can help companies keep operational costs low , and how nearshore investment can be a cost-effective option.

Operational Costs 130

Operational Costs Nearshoring Labor Costs BPO 130

Everest Group

AUGUST 24, 2022

Post-pandemic, enterprises have given IT service and technology providers high marks for improving commercial models and customer-centricity, but talent management is emerging as a major concern. Discover a framework for effective talent management in this blog.

Management 52

Management Flexibility Collaborations Insurance 52

Redial

MAY 17, 2023

Because of all the competition within markets, companies are constantly striving to meet customer expectations and deliver exceptional service. One crucial aspect of achieving customer satisfaction is effective communication. Overwhelming Customer Queries: As your company grows, so does customer demand.

Call Center 130

Call Center Reduced Costs Infrastructure Costs Customer Support 130

Everest Group

FEBRUARY 17, 2023

In our ongoing coverage of this trending topic, we’ll explore how these recent developments may rapidly advance the application development process. We tried our hands on ChatGPT and asked it to write a blog on itself, and the results amazed us. See the exhibit below for the blog that ChatGPT generated.

Out-Tasking 52

Out-Tasking Government Design Software 52

The Global Small Business Blog

SEPTEMBER 21, 2023

©iStock/metamorworks Organizations are using AI not only to collect more data but to utilize that data to reduce cost while improving efficiency and resiliency. With customers looking for more and more services, humans can take on those more complex tasks. Learn more about how to leverage AI in the global supply chain.

Reduced Costs 219

Reduced Costs Efficiency Automation Service 219

Everest Group

DECEMBER 19, 2022

Customer Data Platforms (CDPs) enable brand marketing teams to build hyper-personalized campaigns and retain high-value loyal customers. Learn how to achieve personalization at scale in the second blog in our series. . Let’s now look at how to choose a CDP to gain profitable business outcomes.

Right-Sizing 52

Right-Sizing Sourcing Analytics Marketing 52

Offshore India Data Entry

APRIL 12, 2024

Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts. A small mistake can lead to customer dissatisfaction or even lost revenue.

Data Entry 115

Data Entry Outsourcing Service Streamline Operations 115

IBM Services

SEPTEMBER 8, 2023

Brands that deliver an excellent customer experience (CX) will always be more resilient than those that don’t. Giving our customers personalized support at every stage of their journey is proven to earn their longtime loyalty—and keep them from switching to a competitor.

Customer Service 124

Customer Service Service Automation Management 124

Everest Group

OCTOBER 3, 2023

Learn about the changing dynamics of deal teams, their structures across various types of service providers, and other valuable insights from our analysis of pricing support teams in this blog. Let’s first explore how their role has taken on increasing importance over time.

Accounting 59

Accounting Sales Finance Analytics 59

Everest Group

AUGUST 16, 2022

During the digital transformation journey, a Global 2000 enterprise uses more than 150 software solutions and tools on average to support its product or services delivery. However, enterprises must realize it is just a starting stage for continuously tracking, measuring, realigning, and improving digital solutions’ outcomes and value.

Management 52

Management Software Sales Manufacturing 52

Everest Group

JUNE 27, 2023

For more insights, read this blog. Reach out to us directly to learn more. Consultants have a critical role in helping guide enterprises through the why, what, and how of digital business transformation. This shift towards operational benefits will likely impact consulting service delivery. through 2025.

Supply Chain Management 52

Supply Chain Management Human Resources Accounting Manufacturing 52

Everest Group

MARCH 17, 2023

As we dive deeper into generative AI, we can’t ignore the elephant in the room: How will it impact enterprise Trust and Safety (T&S) policies and operations? Read this latest blog in our series to learn about the impact of generative AI on T&S, potential challenges for enterprises, and recommendations to navigate T&S waters.

Collaborations 52

Collaborations Regulations Service Accounting 52

Everest Group

MAY 11, 2023

Read on to learn about the healthcare provider trends coming and how service partners can help hospitals and health systems overcome the challenges in an economic downturn. As we covered in our last blog, healthcare payers , particularly commercially-focused enterprises, have to brace for the impending economic downturn.

Healthcare 52

Healthcare Analytics Outsourcing Insurance 52

Everest Group

DECEMBER 7, 2023

Microsoft’s recent rollout of its Artificial Intelligence (AI)-enabled productivity tool Microsoft 365 Copilot for enterprise customers has generated a lot of buzz. Its steep US$30 monthly charge per user has ignited debate about how its cost will impact IT spend, the Return on Investment (ROI), and the expected benefits for employees.

Software 64

Software Out-Tasking Service 64

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Change management is necessary within Global Business Services (GBS) organizations. Our research has identified four change management personas that GBS organizations typically fall under.

Management 59

Management Global Business Services Right-Sizing Research 59

Everest Group

MARCH 10, 2023

Cloud computing presents a huge opportunity for insurers to drive growth, improve efficiency, and deliver innovation, among other benefits. Read on to learn about the coming phase of industry cloud and the key role system integrators (SIs) can play in advancing cloud adoption in insurance. Let’s explore this opportunity further.

Insurance 52

Insurance Analytics Efficiency Administrative 52

Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. To gain valuable insights into how the year unfolded compared to expectations, read on. As 2023 nears an end and leaders start planning for 2024, let’s reflect on how the year fared against global services industry expectations of the industry.

Service 59

Service Offshoring Global Business Services Information Technology 59

Everest Group

JUNE 16, 2023

Supplier diversity has become more than a compliance necessity as companies realize that intentionally including diverse outsourcing partners in their portfolios can improve business outcomes and positively impact society.

Outsourcing 52

Outsourcing Service Government Sourcing 52

Everest Group

FEBRUARY 9, 2023

What better way to find out how ChatGPT will impact the Business Process Services (BPS) market than to ask the trained chatbot itself this question? With all the attention, it’s natural to wonder how ChatGPT will impact the BPS market. And how better than to hear it straight from the bot?

Data Entry 52

Data Entry Supply Chain Management Out-Tasking Finance 52

Offshore India Data Entry

APRIL 19, 2024

Business Process Outsourcing (BPO) goes beyond mere task delegation; it involves tapping into external expertise to improve operational efficiency, cut costs, and foster growth. Outsourcing services can be broadly categorized into two main types: 1. Examples include payroll management, data entry, and accounting services.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Change management is necessary within Global Business Services (GBS) organizations. Our research has identified four change management personas that GBS organizations typically fall under.

Management 52

Management Global Business Services Right-Sizing Research 52

IBM Services

MARCH 15, 2024

As a healthcare company, this client had an obligation to provide safe, reliable, time-sensitive, high-quality services to its customers. As a healthcare company, this client had an obligation to provide safe, reliable, time-sensitive, high-quality services to its customers.

Co-Sourcing 97

Co-Sourcing Healthcare Automation Collaborations 97

IBM Services

FEBRUARY 26, 2024

This week, as thousands of network operators, technology vendors, and mobile device providers from all over the world converge on Barcelona for Mobile World Congress , it’s the perfect time to discuss how IBM® is shaping the future of network operations and telecommunications. The telecom industry is no exception.

Automation 100

Automation Retail Banking Efficiency 100

Everest Group

MAY 31, 2023

Google Cloud continues to differentiate itself from other cloud providers by emphasizing specialized services, tools, and a partner-oriented strategy that enables businesses to achieve better flexibility, scalability, and security. How have enterprise cloud adoption trends evolved post-pandemic?

Flexibility 52

Flexibility Analytics Government Engineering 52

IBM Services

FEBRUARY 2, 2024

They all have failover options, which can improve resilience. Having a redundant failover option usually makes sense, particularly for “always on” services that truly require high availability. There’s also the question of how your managed DNS provider actually delivers resilience. Is it automated?

Management 94

Management Jobbing Automation Service 94