Everest Group

SEPTEMBER 14, 2023

Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog. Our research found that each company adopted a different approach to building a strong employer brand when navigating through specific challenges.

Collaborations 64

Collaborations Global Business Services Out-Tasking Flexibility 64

Redial

SEPTEMBER 6, 2023

This blog post will share the top five elements your company must consider before hiring a call center. Research the call center’s track record, read customer reviews, you can also ask for references from their current clients. Consider the scalability and flexibility of the call center’s services.

Call Center 100

Call Center Customer Support Flexibility Research 100

Everest Group

MARCH 13, 2024

In the coming years, non-core applications will continue to have a higher migration rate than core applications. However, industry research underscores that BFSI enterprises optimize and enhance their mainframe ecosystems, presenting a promising opportunity for service providers to assist.

Banking 64

Banking Insurance Out-Tasking Efficiency 64

Everest Group

DECEMBER 19, 2022

Learn how to achieve personalization at scale in the second blog in our series. . In our previous blog, The Rising Role of Customer Data Platforms in Data-driven Personalization, we explored the factors driving CDP’s fast growth of 25 percent in 2022. Seizing opportunities in this growing market can set brands apart.

Right-Sizing 52

Right-Sizing Sourcing Analytics Marketing 52

IBM Services

NOVEMBER 14, 2023

Forrester Research just released “The Forrester Wave™: Digital Process Automation Software, Q4 2023: The 15 Providers That Matter Most And How They Stack Up” by Craig Le Clair with Glenn O’Donnell, Renee Taylor-Huot, Lok Sze Sung, Audrey Lynch, and Kara Hartig and IBM is proud to be recognized as a Leader.

Automation 115

Automation Software Government Research 115

Everest Group

JANUARY 17, 2023

In this blog, we’ll focus on the application development capabilities. Inputs from these sources were used in conjunction with our existing low-code research and ongoing conversations with ecosystem players to inform the final review across the below assessment dimensions. Assessment dimensions.

Research 52

Research Collaborations Sourcing Design 52

Everest Group

NOVEMBER 15, 2023

Read on for insights into the research. True value realization from outsourcing engagements will be achieved when enterprises provide more ownership of processes, visibility into organizational data, and greater flexibility to operationalize providers’ transformation initiatives. Connect with us to discuss BPS contracting.

Outsourcing 59

Outsourcing Government Banking Service 59

Everest Group

MARCH 17, 2023

With five key transformation levers described in this blog, MGAs can overcome challenges and unlock a wave of unprecedented sustainable growth. Managing General Agents (MGAs) and wholesalers are becoming increasingly relevant in the insurance ecosystem due to the unique advantages they have over brokers/agents.

Insurance 52

Insurance Robotics Process Automation Risk Management Risk Management 52

IBM Business Partners

MAY 10, 2024

Alternatively, field programmable gate arrays (FPGAs) offer a versatile solution that, while also potentially costly, provide both adequate performance as well as reprogrammable flexibility for emerging applications. appeared first on IBM Blog. Accelerate your AI and HPC journey with IBM’s scalable enterprise cloud.

Out-Tasking 99

Out-Tasking Flexibility Manufacturing Efficiency 99

Everest Group

FEBRUARY 24, 2023

Driven by massively increased device penetration and interconnectedness in recent years, combined with rising investments and research from technology and solutions providers, Wi-Fi 6/6E and private 5G technologies both offer substantial opportunities for enterprise development.

Manufacturing 52

Manufacturing Healthcare Analytics Efficiency 52

Everest Group

OCTOBER 6, 2021

While organizations are certainly familiar with on-premise technologies in contact centers, today’s enhancement on the premise-based technology model is delivering an exceptional digital customer experience, innovation, flexibility, and lower cost. Meet the Contact Center as a Service (CCaaS) operated on the cloud.

Service 52

Service Analytics Flexibility Automation 52

Influx

JUNE 23, 2021

Support as a Service describes an increasingly popular option for companies looking for flexible, scalable support teams available on-demand. Research has shown that 53% of US online users are likely to abandon their online purchases if they can’t find immediate answers to queries.

Customer Support 52

Customer Support Flexibility Service Customer Service 52

Groove Technology

JULY 27, 2023

Flexibility and Scalability Outsourcing software development allows businesses to flexibly scale their development efforts based on project requirements. Leverage agile methodologies for enhanced flexibility and iterative progress. Related Blogs Enhance Your Team Capacity with Node.Js

Software 100

Software Outsourcing Right-Sizing Flexibility 100

Everest Group

JULY 8, 2022

With location flexibility emerging as a strong value proposition for employees, balancing employee preferences and organization goals (e.g., Discover more about Everest Group’s research on the GCC evolution. Return to office (location) is a top priority for GCC leaders. building workplace culture) is becoming critical.

Nearshoring 52

Nearshoring Offshoring Banking Flexibility 52

Groove Technology

JULY 2, 2023

Whether it's market research, lead generation, strategic planning, or partner identification, outsourcing partners bring invaluable insights and capabilities to the table, helping businesses navigate complex challenges and seize growth opportunities. FAQ 4: Are there any risks associated with business development outsourcing?

Business Development 100

Business Development Outsourcing External Service Provider Flexibility 100

Everest Group

NOVEMBER 2, 2021

Flexibility to allow for work-life blend and overall well-being became top priorities when it came to what people expected at work and how they engaged with their jobs. The bottom line is, employees today want flexibility, and they are willing to put their current jobs on the line to get it. Workers’ life changes bring new realities.

Jobbing 59

Jobbing Flexibility Research Outsourcing 59

Groove Technology

AUGUST 1, 2023

Conduct initial research: Once you have identified potential sources, conduct thorough research on each option. Additionally, having an internal team offers more flexibility in terms of making changes or addressing issues promptly since the developers are readily available within the organization.

Outsourcing 100

Outsourcing Collaborations Research Offshoring 100

Everest Group

AUGUST 30, 2022

The pandemic brought about the work-from-home (WFH) era, dispelling many negative notions around WFH, and set a standard of work-life balance, flexibility, and autonomy that employers must deliver. Key takeaways from the research. The top ten across India, the Philippines, and Poland.

Global Business Services 52

Global Business Services Service Advisory Research 52

Everest Group

MAY 24, 2023

To discuss digitization opportunities for intermediaries, please reach out to suman.upardrasta@everestgrp.com and abhi.kothari@everestgrp.com , and stay updated by accessing our latest research on Insurance Business Process Services.

Insurance 52

Insurance Risk Management Risk Management Analytics 52

IBM Business Partners

MAY 13, 2024

This blog series demystifies enterprise generative AI (gen AI) for business and technology leaders. In the previous blog , we discussed the differentiated approach by IBM to delivering enterprise-grade models. Stay flexible in the face of change : Market conditions and business strategies constantly evolve.

Flexibility 72

Flexibility Right-Sizing Research Sourcing 72

Everest Group

MAY 8, 2023

Save radical process improvement for another day Stay flexible. Learn about Everest Group’s GBS research and insights. Make sure the approach is tailored to the change at hand, or in the immortal words of Gilbert and Sullivan, “let the punishment fit the crime.” Keep your tendency to “tweak” held in check. There will be surprises.

Jobbing 52

Jobbing Flexibility Research Management 52

IBM Services

NOVEMBER 20, 2023

Specifically, we are building flexible and modular identity solutions that are designed to help clients connect their existing IAM capabilities, bridge the gap between legacy and cloud-based solutions, and augment capabilities that are missing from within these respective toolsets. .”

Management 71

Management Research Flexibility Design 71

Groove Technology

JULY 2, 2023

Today, both employers and employees recognize the numerous benefits of remote work, including increased flexibility, improved productivity, access to global talent pools, and reduced overhead costs. Flexible Working Arrangements: Remote companies that prioritize work-life balance understand the importance of flexible working arrangements.

Engineering 100

Engineering Software Reduced Overhead Collaborations 100

Everest Group

NOVEMBER 30, 2023

Solutions such as patient engagement, denial management, and medical coding are in demand as healthcare providers are expected to continue prioritizing solutions that not only address current challenges but also provide flexibility for future developments in the healthcare landscape. Learn More What is the PEAK Matrix®?

Management 64

Management Healthcare Sourcing Flexibility 64

Everest Group

APRIL 4, 2023

This is crucial given that Everest Group’s research shows ~35% of P&C insurers’ priorities across claims management are focused on enhancing customer experience (based on an analysis of 60+ case studies involving claims modernization/transformation).

Insurance 59

Insurance Analytics Right-Sizing Sourcing 59

IBM Services

MAY 9, 2023

IBM Research is also developing techniques to infuse trust throughout the foundation model lifecycle, to mitigate bias and improve model safety. Obsidian models utilize a new modular architecture developed by IBM Research, providing high inference efficiency and levels of performance across a variety of tasks. All watsonx.ai

Out-Tasking 132

Out-Tasking Research Sourcing Automation 132

Intugo

DECEMBER 4, 2023

In this blog post, we will explore the numerous benefits of outsourcing IT and software development to Mexico, from cost-effectiveness to a rich talent pool and cultural compatibility. The country boasts a thriving tech ecosystem, with numerous tech parks, innovation hubs, and research centers.

Software 52

Software Outsourcing Flexibility Right-Sizing 52

IBM Services

DECEMBER 15, 2023

This availability makes open-source projects and AI models popular with developers, researchers and organizations. As open-source AI becomes more widely used among developers and researchers, primarily due to investments by tech giants, organizations stand to reap the rewards and gain access to transformative AI technologies.

Sourcing 69

Sourcing Out-Tasking Collaborations Research 69

Redial

NOVEMBER 25, 2022

If you have been reading our latest blogs, you know South Africa has been a topic of discussion, becoming a preferred destination for BPOs searching for lower costs and stronger infrastructure. . As BPOs continue to focus on increasing their overall profitability, they are also seeking more flexible and cost-effective solutions.

BPO 130

BPO Business Process Outsourcing Outsourcing Manufacturing 130

Groove Technology

JULY 19, 2023

Flexibility: Outsourcing provides flexibility in terms of project scope and timeline. Research potential outsourcing companies There are numerous outsourcing companies that specialize in Node.js Research potential companies carefully, paying attention to their level of expertise, experience, and reputation. development.

Outsourcing 100

Outsourcing Flexibility Research Out-Tasking 100

Everest Group

MAY 31, 2023

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment The market for Contact Center-as-a-Service (CCaaS) is experiencing rapid growth, driven by the increasing demand for flexible remote work solutions, the need for businesses to provide exceptional customer service, and the scalability required to accommodate fluctuating demand.

Service 52

Service Flexibility Healthcare Outsourcing 52

Mattsen Kumar

MAY 7, 2024

Our blog post discusses outsourcing customer service to meet modern expectations. Customer service outsourcing is a strategy that provides organizational flexibility and cost reduction policies and builds customer brand loyalty. Today’s competitive business market demands scalability and flexibility.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Hyland

OCTOBER 17, 2022

The advantages are in capacity, flexibility and cost variability, by turning things off or reducing computing power when it is not fully utilized. In fact, research shows that identical resources may cost more in the cloud than on-premises. Capacity and flexibility. Total cost of ownership. Driving factors for cloud transitions.

Insurance 98

Insurance Advisory Research Out-Tasking 98

IBM Business Partners

MAY 19, 2023

According to the research, organizations are adopting cloud ERP models to identify the best alignment with their strategy, business development, workloads and security requirements. The post TDC Digital leverages IBM Cloud for transparent billing and improved customer satisfaction appeared first on IBM Blog. billion by 2027.

Right-Sizing 82

Right-Sizing Manufacturing Flexibility Operational Costs 82

IBM Services

APRIL 22, 2024

This adjustment is based on electricity available through renewable electricity productionand be paid for this flexibility. Transforming challenges into solutions The post AI this Earth Day: Top opportunities to advance sustainability initiatives appeared first on IBM Blog.

Sourcing 83

Sourcing Regulations Government Research 83

Groove Technology

JUNE 8, 2023

It has gained popularity among developers due to its flexibility, performance, scalability, and ease of use. What are the reasons to opt for ASP.NET Core as the framework for your web application? ASP.NET Core is a cross-platform, open-source framework for building modern web applications.

Sourcing 130

Sourcing Research Design Efficiency 130

Groove Technology

AUGUST 7, 2023

Flexibility and scalability: Software development outsourcing companies offer flexibility and scalability to adapt to your project requirements. Additionally, take into account the scalability and flexibility offered by the outsourcing options. Or you can contact Groove Technology for professional consultation!

Software 130

Software Outsourcing Nearshoring Offshoring 130