Redial

JUNE 21, 2023

This blog will explore the concept of employee experience, how it aligns with the Agile People methodology that we like to follow, and possibly, provide a willful guide to creating an exceptional work environment. Offer training programs, mentorship opportunities, and career advancement paths.

Jobbing 100

Jobbing Flexibility Collaborations Accounting 100

Perficient Digital Transformation

OCTOBER 14, 2021

Perficient is excited to announce that we have earned the Infrastructure Partner Specialization in the Google Cloud Partner Advantage Program. We’re excited that Perficient has become specialized as a part of the Google Cloud Partner Advantage Program ,” said Nina Harding, Chief of Global Partner Programs & Strategy, Google Cloud.

Healthcare 69

Healthcare Design Collaborations Service 69

CGS Inc

OCTOBER 14, 2021

The 2021 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social. CGS has been selected for setting the standard in delivering world-class customer experiences across all channels,” said Rich Tehrani, CEO, TMC.

Business Process Outsourcing 98

Business Process Outsourcing Call Center BPO Outsourcing 98

Zinnov

MARCH 21, 2024

India's Global Leap Why set up GCCs in India Read the blog 3. Rather than reactive approaches, predictive insights allow tailored retention initiatives ( e.g., personalized training programs, flexible work arrangements, and mentorship opportunities ). Using data responsibly to nurture talent supports positive change.

Flexibility 52

Flexibility Analytics Cybersecurity Global Hiring 52

Groove Technology

JUNE 15, 2023

By maximizing cost-efficiency, businesses can channel their savings towards other critical areas, such as marketing, research, or expansion, thereby enhancing their return on investment (ROI). These differences can affect team dynamics, collaboration, and understanding of project requirements. FAQs about Offshore.NET Development 1.

Offshoring 100

Offshoring Software Collaborations Outsourcing 100

Zinnov

DECEMBER 15, 2023

AI copywriters can craft entire blog posts on defined topics that are indistinguishable from human-written content. Leading Telecom enterprises have recognized the vast potential and are channeling focused efforts into testing use cases like using AI for Network Optimization and enhancing Customer Experience.

Pharmaceuticals 52

Pharmaceuticals Call Center Automation Marketing 52

Zinnov

DECEMBER 15, 2023

AI copywriters can craft entire blog posts on defined topics that are indistinguishable from human-written content. Leading Telecom enterprises have recognized the vast potential and are channeling focused efforts into testing use cases like using AI for Network Optimization and enhancing Customer Experience.

Pharmaceuticals 52

Pharmaceuticals Call Center Automation Marketing 52

IBM Services

MARCH 8, 2024

Social commerce, a form of ecommerce in which a social media platform serves as both a marketing channel and a shopping destination, is expected to grow by more than 50% between 2021 and 2025. Increasingly, these customers desire benefits like free shipping or designated loyalty programs. trillion globally by 2025.

E-Commerce 85

E-Commerce Retail Sales Marketing 85

Groove Technology

MAY 10, 2022

In this blog, there is a list of mistakes that you should avoid making when hiring this service to ensure that your business goals are not adversely affected. Select a programming outsourcing model based on your company’s needs. You might not have to spend time or resources maintaining your team when you outsource programming.

Software 130

Software Outsourcing Out-Tasking Call Center 130

Mattsen Kumar

NOVEMBER 16, 2021

With a mission and vision explanation, you can set an essential vision that utilizes these assertions as guardrails to gauge client commitment. Consider what information you have versus what information you want to recognize changes in the commitment over the long run, and where the holes exist. web announcing and examination.

Analytics 59

Analytics Right-Sizing Administrative Collaborations 59

NoonDalton

AUGUST 30, 2023

In this blog post, we will explore what a people-first approach entails, delve into the psychology linking employee well-being with productivity, and provide practical steps for implementation. Organizational values and goals should clearly reflect this commitment. Solution : Authenticity is key.

Collaborations 52

Collaborations Outsourcing Flexibility Research 52

IBM Services

MARCH 29, 2024

That way organizations can target existing customers across various channels, reminding them of their solutions and encouraging those customers to upgrade or purchase new ones. Enrich the customer experience (CX) Effective customer retention programs are only possible if the overall customer experience is firing on all cylinders.

Customer Service 63

Customer Service Customer Support Marketing Service 63

Blue Ocean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. How have you evolved your training program to accommodate remote and/or hybrid work environments? Hourly staff?

Right-Sizing 59

Right-Sizing Outsourcing Management Marketing 59

IBM Services

NOVEMBER 30, 2023

Promote diversity and inclusion: Widen the pool of top candidates by highlighting initiatives that demonstrate the organization’s commitment to creating a diverse and inclusive workplace. Monitor online reviews: Respond to reviews, whether positive or negative, to demonstrate a commitment to improving and addressing concerns.

Jobbing 66

Jobbing Sourcing Analytics Management 66

Anexa

NOVEMBER 11, 2023

Instead, CX leaders can develop overarching programs that break down siloes and encourage collaboration. Anexa is committed to taking customer experience to the next level using the latest technology and proven CX strategies to help you improve your CX strategy. Personalization shouldn’t hurt your business processes.

Inventory Management 52

Inventory Management BPO Sales Collaborations 52

Groove Technology

JULY 2, 2023

They offer various opportunities such as mentorship programs, training sessions, conferences, and workshops to enhance skills and career development. Dedicate time to continuous learning, take online courses or certifications, and explore new tools, frameworks, or programming languages relevant to your field.

Engineering 100

Engineering Software Reduced Overhead Collaborations 100

Perficient Digital Transformation

FEBRUARY 7, 2023

Perficient invests in its people and fosters growth for everyone at every level through a number of initiatives, these include our 2020 Make a December Difference campaign , Bright Paths Program , employee resource groups (ERGs), and Life at Perficient blog feed , just to name a few.

Supply Chain Management 69

Supply Chain Management Collaborations Jobbing Marketing 69

Magellan Solutions

DECEMBER 12, 2023

While outbound programs offer a direct means of leaving a lasting impression on the target audience, inbound campaigns offer insights for producing engaging content. Companies use data gathered from multiple channels’ lead generation efforts to address customer concerns quickly. Still, times have changed.

Out-Tasking 52

Out-Tasking Sales Call Center Customer Support 52

IBM Business Partners

JUNE 2, 2023

Child support programs are focusing on pioneering a new, holistic and family-focused delivery perspective to make families feel included, listened to and empowered. Rearchitecting and modernizing with new channels of information delivery (leveraging microservices). city agency serving 19M citizens.

Co-Sourcing 88

Co-Sourcing Automation Flexibility Collaborations 88

IBM Business Partners

JUNE 7, 2021

Jon Panella is the Vice President of Customer Experience Platform Practice at Publicis Sapient and Swati Moran is the Program Director of the IBM PartnerWorld Program. We know that you adopted one of our key benefits of the IBM® PartnerWorld® Program, the Partner Packages. PartnerWorld Program benefits for Publicis Sapient.

Retail 52

Retail Order Management Software Cybersecurity 52

NoonDalton

JANUARY 1, 2024

It’s not enough to simply launch these programs; businesses must also track their effectiveness and sustainability. Measuring the impact effectively ensures that the programs are meeting their objectives, providing valuable insights for continuous improvement, and demonstrating the value of these initiatives to stakeholders.

Impact Sourcing 52

Impact Sourcing Sourcing Analytics Software 52

Zinnov

MAY 4, 2022

Structured Returnship Programs are one channel that is gaining prominence as HR leaders around the world have started recognizing this pool of women as a scalable, sustainable, and under-tapped source of talent. What is your commitment to the world and how are you working towards achieving it? Inside-Out Approach – Always!

Out-Tasking 98

Out-Tasking Research Flexibility Collaborations 98

Zinnov

JUNE 6, 2023

Fact: 64% of global CXOs consider Intelligent Automation as the top priority as part of their digital transformation programs. TMF Group, a multinational corporation specializing in accounting and corporate services, faced challenges in efficiently managing scattered work requests across various channels and optimizing their hybrid workforce.

Automation 52

Automation Healthcare Efficiency Banking 52

The Scalers

JULY 20, 2023

Developers on the traditional offshoring model execute tasks with the utmost commitment, but they won’t add extra value to your organisation as they work on a brief and temporary assignment. Not only because of their cost-effectiveness but also due to the strong work ethic and niche programming skills developers in these countries possess.

Offshoring 52

Offshoring Engineering Right-Sizing Collaborations 52

The Scalers

JULY 20, 2023

Developers on the traditional offshoring model execute tasks with the utmost commitment, but they won’t add extra value to your organisation as they work on a brief and temporary assignment. Not only because of their cost-effectiveness but also due to the strong work ethic and niche programming skills developers in these countries possess.

Offshoring 52

Offshoring Engineering Right-Sizing Collaborations 52

Zinnov

OCTOBER 12, 2023

Consider: Training programs: Offer continuous training and upskilling opportunities to enhance the capabilities of the GCC team. Employee engagement: Foster a positive work culture and engage employees through various initiatives, such as wellness programs, social activities, and recognition programs.

Offshoring 59

Offshoring Government Collaborations Regulations 59

Zinnov

OCTOBER 25, 2021

This puts additional pressure, causes strain, and in turn decreases productivity, which will impact product roadmap commitments. Almost overnight, brick and mortar stores were forced to add digital channels for shopping, giving a boost to digital platforms. are some of the avenues that companies are exploring.

Jobbing 52

Jobbing Engineering Marketing Collaborations 52

Zinnov

OCTOBER 25, 2021

This puts additional pressure, causes strain, and in turn decreases productivity, which will impact product roadmap commitments. Almost overnight, brick and mortar stores were forced to add digital channels for shopping, giving a boost to digital platforms. are some of the avenues that companies are exploring.

Jobbing 52

Jobbing Engineering Software Marketing 52

Perficient Digital Transformation

NOVEMBER 15, 2023

The Sitecore MVP program is designed to recognize individuals who have demonstrated advanced knowledge of the Sitecore platform and a commitment to sharing knowledge and technical expertise with community partners, customers, and prospects over the past year. Sitecore Blogs This year I have written 45 (!)

Co-Sourcing 52

Co-Sourcing Out-Tasking Collaborations Sourcing 52

Perficient Digital Transformation

JUNE 30, 2023

It necessitates the exposure of class names as properties, which could potentially compromise encapsulation, a cornerstone of our object-oriented programming principles. The output should be a polite message I can send in a Teams /Slack/etc channel. As an aside, I did not write this blog with ChatGPT. ChatGPT: Hi there!

Out-Tasking 52

Out-Tasking Engineering Design Time Savings 52

Perficient Digital Transformation

JANUARY 16, 2023

If the benefits of headless CMS were convincing enough in the previous blog post that you decided to give, headless architecture a try, your next step is to find a good CMS platform. Together, they can orchestrate exceptional customer journeys and deliver dynamic digital experiences across channels, audiences, brands and geographies.

E-Commerce 111

E-Commerce Software Flexibility Marketing 111

Obobo

MARCH 23, 2023

In this blog post, we are going to examine 11 effective cost reduction strategies in procurement. This can be particularly useful for goods or services that do not require a long-term commitment. – Implement sustainability programs to reduce waste and costs.

Reduced Costs 52

Reduced Costs Inventory Management Automation Sourcing 52

Perficient Digital Transformation

FEBRUARY 11, 2024

At this time many of you may have heard about the official Sitecore Mentor Program , run by Nicole Montero from the Sitecore Technical Marketing Team. Mentor Program celebrates its second year with a significant growth of positive outcomes and success stories from both mentors and mentees. It’s not going to be a walk in the park.

Jobbing 52

Jobbing Marketing 52

NoonDalton

AUGUST 24, 2023

Many are committed to making positive changes, both locally and globally. Offering mentorship programs, skill-building workshops, and clear career progression pathways can make your organization more attractive to this ambitious generation. Utilize group activities, workshops, and team-based projects as part of your training program.

Call Center 52

Call Center BPO Jobbing Flexibility 52

Perficient Digital Transformation

JANUARY 11, 2023

Jordan is a proven leader of teams, design, implement, and scale, data analytics, and personalization programs. You have to think across different channels. Your customers aren’t thinking about a single channel or business unit. Jordan Kanter is a Director of Digital Marketing. That’s going to inform the strategy.

Research 64

Research Analytics Design Retail 64

Mattsen Kumar

SEPTEMBER 22, 2021

Customers in today’s world want flawless interactions regardless of the channels or devices they use. You are on your way to creating a fully effective, multichannel customer service strategy when you can provide consumers with a consistent level of quality across several channels in a short amount of time.

E-Commerce 98

E-Commerce Customer Service Outsourcing Call Center 98

Perficient Digital Transformation

OCTOBER 11, 2023

In my opinion, the annual Summit is the best perk of participating in the Sitecore MVP Program. People behind the Sitecore MVP Program Most of the content shared with us within MVP Summit has a Sharing Not Allowed label, so there is not much for me to say at this stage. Hosted Platforms Future Sadly, 10.4

Collaborations 59

Collaborations Analytics Flexibility Jobbing 59