Everest Group

OCTOBER 20, 2023

Offshore locations and tier 2/3 cities are being considered to optimize costs To manage growing cost pressures, a key strategy for global leaders entering 2023 was continuing to leverage offshore locations and exploring alternative delivery strategies, such as leverage of tier 2/3 cities. Exhibit 2. Exhibit 2.

Service 59

Service Offshoring Global Business Services Information Technology 59

IBM Services

MAY 6, 2024

Many of the world’s largest enterprises rely on IBM Z to support their core business, and by a process of continued innovation, IBM Z brings industry-first technologies to our clients with each new generation. IBM also introduced new strategies and technologies to address the number of specialized skills required: Simplification.

Administrative 92

Administrative Jobbing Automation Collaborations 92

Everest Group

OCTOBER 11, 2022

According to the recent forecast by the Open Banking Implementation Entity (OBIE), more than 6 million individuals and businesses in the United Kingdom regularly use open banking services. Its next evolution – open finance – holds the promise to greatly enhance the customer experience and empower users of financial services.

Banking 59

Banking Finance Research Accounting 59

IBM Services

NOVEMBER 30, 2023

This situation increases the need for businesses to adapt their sustainability strategies to address climate change issues. Make efficient decisions Improve real-time decision-making to cut costs, boost efficiency and support sustainability goals. What can organizations do about climate change?

Insurance 92

Insurance Retail Efficiency Management 92

IBM Services

MARCH 21, 2024

However, the success of AI initiatives heavily depends on the underlying infrastructure’s ability to support demanding workloads efficiently. In this blog, we’ll explore seven key strategies to optimize infrastructure for AI workloads, empowering organizations to harness the full potential of AI technologies.

Software 66

Software Flexibility Efficiency Automation 66

3Pillar Global

MAY 3, 2024

I’ve had the privilege to collaborate and connect with exceptional regional plan leaders across strategy consulting roles and more recently in-house at a regional plan. In Mercer , Aon , and WTW surveys of healthcare benefit leaders showed a typical premium increase in 2023 of ~6 and between 6-8% in 2024, far outpacing inflation.

Insurance 104

Insurance Healthcare Co-Sourcing Administrative 104

Amzur

FEBRUARY 10, 2022

When you are thinking about adopting cloud migration strategies, it is always helpful to review the basics to learn and clarify what you want to achieve. To help explain this more, we’ve compiled the top 6 Rs of cloud application migration strategy in this blog. Reading Time: 3 minutes.

Collaborations 91

Collaborations Software Service Management 91

Groove Technology

NOVEMBER 30, 2022

You need to conduct an extensive market analysis, develop a strategy, and evaluate the entire mobile environment to flourish in a highly competitive mobile market. Although there are many hybrid mobile app development frameworks available, this blog will focus on the top 6 that are crucial for your company.

Sourcing 130

Sourcing Administrative Software Marketing 130

IBM Services

FEBRUARY 12, 2024

Businesses that place the emotional needs of the buyer persona at the forefront of the customer experience strategy fosters great relationships. Here are seven customer experience trends that can help business leaders elevate their companies and improve their CX strategies.

E-Commerce 75

E-Commerce Customer Support Design Marketing 75

Offshore India Data Entry

APRIL 19, 2024

Front-Office Outsourcing: Front-office BPO involves customer-related services, such as marketing or tech support. Examples include customer support, lead generation, and social media management. But, is Business Process Outsourcing (BPO) right for your business? Examples include payroll management, data entry, and accounting services.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

IBM Business Partners

MAY 31, 2023

In this blog post, we will look at the frequently overlooked phenomenon of connected products and how enterprises are using them to their advantage. From strategy to design, development and deployment, there is a lot of thought that goes into connecting physical products. We assume readers are familiar with Industry 4.0,

Manufacturing 97

Manufacturing Analytics Automation Cybersecurity 97

31 West

AUGUST 8, 2022

The reason is both your employees and customers desire flawless support. The goals should hold distinct strategies for managing customer queries/complaints. Once you set the goals, you must ensure that your team follows the strategy and works toward achieving the target. Define Your Objectives. Train Your Help Desk Team.

Efficiency 130

Efficiency Out-Tasking Software Outsourcing 130

Amzur

JANUARY 10, 2024

According to many reports from giants like Gartner and McKinsey, over 50% of AI initiatives struggle to meet the organization’s objectives due to a lack of strategy and a clear roadmap. This blog will help you learn how to build a custom AI implementation strategy to meet your business objectives.

Data Entry 103

Data Entry Right-Sizing Robotics Process Automation Automation 103

Hyland

NOVEMBER 16, 2022

7 questions to ask when building a successful cloud enablement strategy. How Hyland supports cloud enablement for content services. Let’s explore the popular topic of cloud enablement — what it is and how you can develop a successful cloud enablement strategy for your organization. Gartner, Cloud Strategy Cookbook [link].

Software 95

Software Reduced Costs Healthcare Research 95

IBM Services

FEBRUARY 16, 2024

Customer experience involves customer experience management (CXM), which refers to strategies, technologies and practices for improving business results by creating an ideal experience for anyone interacting with a company. CX teams are concerned with both short-term tactics and long-term strategy.

Customer Service 95

Customer Service Service Customer Support Sales 95

IBM Services

DECEMBER 13, 2023

A procurement strategy allows an organization to navigate an increasingly complex global supply chain, adapt swiftly to market fluctuations, and achieve cost optimization, operational efficiency and growth. A procurement strategy is not merely a series of steps for acquiring goods and services. What is a procurement strategy?

Administrative 70

Administrative Sourcing Collaborations Strategic Sourcing 70

Intugo

MARCH 22, 2024

Nonetheless, in this blog, we’ll uncover the practical reasons behind the decision to outsource customer service and highlight the unique advantages of Intugo’s business model for securing business growth. This ensures effective global communication and enhances the quality of customer support. time zones.

Customer Service 45

Customer Service Outsourcing Service Flexibility 45

Perficient Digital Transformation

DECEMBER 17, 2023

In this blog post, we will learn more about CPQ and look at its key features. These rules are used to define how the price of a product or service is calculated based on various factors such as quantity, discounts, product features, or any other criteria relevant to the business’s pricing strategy. Renewals : a.

Sales 59

Sales Analytics Automation Management 59

3Pillar Global

APRIL 26, 2024

Over the past 15 years I’ve led strategy and product work with leaders across health systems, payers, and pharmaceutical manufacturers. This has led to a tech stack that cannot support VPs as they try to implement their strategies. My big takeaway: healthcare leaders already know what needs to be built. So what gives?

Healthcare 64

Healthcare Robotics Process Automation Pharmaceuticals Engineering 64

IBM Services

SEPTEMBER 11, 2023

Data provides the raw materials for AI algorithms to learn and evolve, while AI extracts actionable insights from data that shape business strategies and customer experiences. IBM and AWS have been working together since 2016 to provide secure, automated solutions for hybrid cloud environments.

Engineering 111

Engineering Collaborations Insurance Software 111

IBM Services

MARCH 29, 2024

An effective customer retention strategy should support the company to maintain a healthy stable of loyal customers and bring in new customers. Steps to create an effective customer retention strategy Effective customer retention strategies begin the moment a first-time customer makes a purchase.

Customer Service 63

Customer Service Customer Support Marketing Service 63

Infosys Consulting

MAY 11, 2023

There are some proven best practices that comes handy for both the Business strategy and technology teams of an Enterprise, and these are discussed here to enable large, scaled cloud migrations. In this blog, we will describe in detail the 6 stages that needs to be implemented.

Automation 52

Automation Advisory Out-Tasking Sourcing 52

IBM Services

DECEMBER 20, 2023

Customer experience strategy (CX strategy) is when organizations optimize customer engagements to create happy customers, drive customer loyalty and help to recruit new customers. Seven hallmarks of a successful customer experience strategy Customer experience requires the right strategy and dedicated actions to drive success.

Customer Service 67

Customer Service Customer Support Service Sales 67

MicroAgility

JULY 29, 2021

For any strategy to have value to an organization, it must be properly implemented. Here we will look at what barriers to strategy implementation businesses can face and possible solutions to resolving them. Challenge : Information deficiencies can hamper strategy implementation. Information Systems . Organizational Structure.

Human Resources 78

Human Resources Management Jobbing Sourcing 78

IBM Services

JANUARY 16, 2024

A finely tuned product development strategy is a holistic, cross-collaborative endeavor with the capacity to help any organization weather unforeseen events or market changes. Why is a strong product development strategy important? Consumers have access to more information than ever to compare products and brands.

Engineering 80

Engineering Manufacturing Collaborations Research 80

IBM Services

JANUARY 26, 2024

When North America suffered its largest blackout , it cost upwards of USD 6 billion and left 50 million people without power for up to two days. By responsibly managing vegetation on their properties, landowners can support local plants, wildlife and biodiversity. What caused the blackout?

Management 67

Management Efficiency Regulations Automation 67

Zinnov

MARCH 26, 2024

Moreover, Service Providers are refining their messaging tactics, utilizing industry-specific blogs, articles, and case studies to showcase their expertise in the field, in addition to collaborating with specialized sector-focused platforms. So, why all the fuss?

Automation 52

Automation Service Robotics Process Automation Advisory 52

Influx

JULY 21, 2022

When answering the important questions…‘what does it mean to scale a business,’ and ‘how to scale teams,’ one of the things that many businesses forget about is maintaining a high level of customer support that remains as good as it was in the beginning stages. Why is it important to scale up your customer support team?

Customer Support 98

Customer Support Right-Sizing Out-Tasking Customer Service 98

Mattsen Kumar

JULY 31, 2023

A vital aspect of this experience is through call centers, where customers can receive support and have their queries answered. These goals should be precise, aligned, and measurable with the overall customer-centric strategy of the company. Feedback can be taken through surveys, feedback forms, or social media.

Call Center 52

Call Center Reduced Costs Customer Service Efficiency 52

Amzur

MAY 9, 2024

Customer Support Ticketing: If your business directly deals with customers, engaging them and personalizing your approach is paramount. What fits here : RPA automates initial tasks and data gathering, while AI personalizes support interactions and offers solutions. AI suits the best for improved customer management and engagement.

Automation 83

Automation Inventory Management Robotics Process Automation Sales 83

Automation Anywhere

AUGUST 12, 2022

The keys to success This blog post will cover the success factors for establishing and maintaining a center of excellence: 1) Clear objectives and strategy A center of excellence needs well-defined objectives that follow the SMART principle: specific, measurable, achievable, relevant, and time-bound. START HERE.

Right-Sizing 64

Right-Sizing Efficiency Marketing Software 64

IBM Services

DECEMBER 15, 2023

Customer service is a necessary component of this strategy. The increasing importance of omnichannel support Customer engagement continues to occur across multiple channels. As such, customer success requires customer support teams to interact with customers across call centers, text, social media and email.

Customer Service 73

Customer Service Service Call Center Customer Support 73

IBM Services

JANUARY 18, 2024

Chatbots are everywhere, providing customer care support and assisting employees who use smart speakers at home, SMS, WhatsApp, Facebook Messenger, Slack and numerous other applications. Gone are the days of prompts like “Press 6 to connect to customer service.” ” The advantages of chatbots surround us.

E-Commerce 93

E-Commerce Sales Customer Service Insurance 93

Influx

APRIL 13, 2023

Rethinking strategies and adapting to changing circumstances are mandatory to maintain profitability. This blog will discuss practical ways to reduce costs without sacrificing quality. 7 cost-cutting strategies that preserve quality 1. See how brands work with Influx to deliver fast, high-quality support at scale.

Labor Costs 52

Labor Costs Reduced Costs Outsourcing Out-Tasking 52

Hyland

JUNE 16, 2022

According to the 2020 HIMSS Healthcare Cybersecurity Survey , only 6% of healthcare budgets are typically allocated for information security. Worse still, the strategies of bad actors keep pace with the speed of defense innovation. Only 6% of healthcare budgets are typically allocated for information security.

Cybersecurity 98

Cybersecurity Management Healthcare Collaborations 98

Amzur

OCTOBER 14, 2021

Reading Time: 6 minutes. It also proved there is a need for a historic shift in talent acquisition and retention strategies. . Virtual tech talent acquisition strategies. Therefore, companies need to develop and diversify tech talent acquisition strategies to ensure a better candidate experience. Candidate ghosting.

Right-Sizing 85

Right-Sizing Jobbing Administrative Software 85

IBM Services

NOVEMBER 24, 2023

Application modernization starts with assessment of current legacy applications, data and infrastructure and applying the right modernization strategy (rehost, re-platform, refactor or rebuild) to achieve the desired result. Lack of alignment of IT capabilities to business capabilities impacts time to market and business-IT.

Banking 96

Banking Design Out-Tasking Automation 96