Hyland

JANUARY 20, 2023

To get a better sense of where things stand at the start of the year, we turned to Chris Sims , Hyland’s Industry Consultant for Financial Services. We discussed top challenges and trends in the industry, the need for technology improvements, the importance of content services and much more.

Banking 84

Banking Robotics Process Automation Retail Out-Tasking 84

IBM Services

JANUARY 9, 2024

Struggling with the limitations of conventional approaches, you recognize the imperative to embrace IT-as-a-service to stay ahead, with the infusion of AI becoming the catalyst for change. relative to 2022, with the highest being in infrastructure-as-a-service (at 23%) followed by software-as-a-service (SaaS, at 8.4%) and IT services (at 3%).

Government 71

Government Flexibility Automation Research 71

Zinnov

FEBRUARY 15, 2024

VIEW Whitepaper DOWNLOAD THE WHITEPAPER Please feel free to reach out to us at info@zinnov.com on how to drive software engineering productivity and distributed product development through Generative Al implementation.

Engineering 52

Engineering Software Out-Tasking Efficiency 52

Hyland

OCTOBER 11, 2022

Thankfully, advances in digital technology, including intelligent automation , mean there are other, smarter options for processing your documents — options that not only give your employees the time to take on more valuable work, but also get more value from the documents. What is intelligent document processing (IDP). Process mining.

Robotics Process Automation 98

Robotics Process Automation Automation Insurance Out-Tasking 98

3Pillar Global

JANUARY 4, 2024

By enhancing and even replacing legacy technology with faster, more efficient alternatives—as well as automating manual processes—healthcare organizations can both reduce costs and even open additional revenue streams. Missed charges, undercoding, or failure to capture all services provided can all lead to lost revenue.

Healthcare 52

Healthcare Reduced Costs Automation Administrative 52

Metasource

OCTOBER 19, 2021

Why digital transformation is the solution to “The Great Resignation” Automation technology was created to carry out tasks that enable teams to focus on their core functions and, simply put, make everyone’s lives easier. What are other benefits of digital transformation and business process automation?

Out-Tasking 52

Out-Tasking Automation Jobbing BPO 52

Zinnov

MARCH 3, 2023

Pre-pandemic, half the gig workers were concentrated in two sectors – Retail Trade and Transportation, mostly app-based ride-hailing services and last-mile deliveries. As IT organizations deal with this talent deficit, especially niche digital skills such as Artificial Intelligence, Automation, Data Analytics, etc., Of the 7.7

Insurance 52

Insurance Cybersecurity Retail Banking 52

Amzur

SEPTEMBER 30, 2021

– Ajit Manjappara , VP – Product Engineering Services, Amzur Technologies. In any organization, there are a few tedious and regular tasks that need automation. Modern information technology adoption allows you to automate repetitive tasks to ensure better productivity and efficiency while optimizing time. .

Information Technology 94

Information Technology Out-Tasking Right-Sizing Flexibility 94

SIG Speaks

FEBRUARY 1, 2022

Stakeholder Engagement has shifted dramatically over the last few years, making way for Procurement’s traditional tasks to become automated. She will be joined by Daryl Hammett, Global Head of Lead Management and Operations Amazon Web Services (AWS), who will lead an exciting deep-dive discussion. learn more. . learn more. .

Sourcing 40

Sourcing Advisory Automation Shared Services 40

SIG Speaks

FEBRUARY 1, 2022

Stakeholder Engagement has shifted dramatically over the last few years, making way for Procurement’s traditional tasks to become automated. She will be joined by Daryl Hammett, Global Head of Lead Management and Operations Amazon Web Services (AWS), who will lead an exciting deep-dive discussion. learn more. . learn more. .

Sourcing 40

Sourcing Advisory Automation Shared Services 40

SIG Speaks

NOVEMBER 30, 2021

GEP's new whitepaper highlights the steps CPOs need to take to ensure their transformation plans don’t flop. Things like order-to-invoice matching can stave off value-leakage from bills with incorrect rates, services not consumed, expenses out of policy and the list goes on. learn more. . learn more. . learn more. . learn more. .

Sourcing 40

Sourcing Business Process Outsourcing Automation Reduced Costs 40

SIG Speaks

JANUARY 3, 2022

GEP's new whitepaper highlights the steps CPOs need to take to ensure their transformation plans don’t flop. Things like order-to-invoice matching can stave off value-leakage from bills with incorrect rates, services not consumed, expenses out of policy and the list goes on. learn more. . learn more. . learn more. . learn more. .

Sourcing 40

Sourcing Business Process Outsourcing Automation BPO 40

Mattsen Kumar

JUNE 11, 2021

Customer service is a dominant component of a business; it directly affects revenue, brand reputation, customer lifetime value, and future growth prospects. With the changing trends and evolving customer expectation, offering relevant customer service is a prevalent challenge. Huge Delay in answering calls. Or a slow website.

Customer Service 52

Customer Service Service E-Commerce Customer Support 52

SIG Speaks

MARCH 1, 2022

Advancing Inclusion and Diversity for Services Procurement. How do you take advantage of best practices to upgrade your services procurement I&D strategy? How will Sourcing for Outsourcing and Shared Services Change Going Forward? learn more. . In this session, Allegis Global Solutions experts will explore the answers.

Sourcing 40

Sourcing Shared Services Automation Outsourcing 40

SIG Speaks

JULY 30, 2021

It enables human capital resources to realize their full potential by effectively allying with Artificial Intelligence and Machine Learning to automate routine tasks, amplify insights through data analytics, and assist procurement professionals and end-users in making better business decisions. learn more. . learn more. . learn more. .

Co-Sourcing 40

Co-Sourcing Risk Management Risk Management Sourcing 40

The Scalers

OCTOBER 12, 2021

It is to imagine as much of the service being created as possible being used by customers in digital form. It focuses heavily on interconnectivity, automation, machine learning, and real-time data. Download whitepaper. Industry 4.0 The way of the future. Navigating the digital highway. What will you learn?

Engineering 79

Engineering Software Manufacturing Automation 79

SIG Speaks

SEPTEMBER 1, 2021

On September 30th, join Ace Hardware and Workday as they explore how high-performing procurement teams automate their sourcing and procurement processes. This whitepaper provides an overview of procurement challenges and presents an opportunity for today’s most ambitious teams to get ahead with smarter tools. learn more. . .

Co-Sourcing 40

Co-Sourcing Risk Management Risk Management Sourcing 40

SIG Speaks

OCTOBER 1, 2021

Procurement leaders can come out of the pandemic stronger by leveraging next-gen tools such as analytics, artificial intelligence, and automation. This whitepaper provides an overview of procurement challenges and presents an opportunity for today’s most ambitious teams to get ahead with smarter tools. learn more. . . learn more. .

Co-Sourcing 40

Co-Sourcing Facilities Management Sourcing Analytics 40

Magellan Solutions

JUNE 14, 2023

For this reason, virtual assistant (VA) services have emerged, bringing many potential business benefits. Customer Service Virtual assistants provide support services, such as answering questions, resolving issues, and processing returns. For instance, chatbots can answer basic questions about the SME’s products and services.

Efficiency 52

Efficiency E-Commerce Out-Tasking Data Entry 52

SIG Speaks

NOVEMBER 1, 2021

During this webinar, Erika Novak, Head of Client Services at Utmost, will provide an overview of total talent management, why it matters, and how you can build a tactical roadmap to get started on this journey. . learn more. . How to Build Resilient Supply Chains to Overcome Sourcing Disruptions. learn more. . . learn more. . .

Co-Sourcing 40

Co-Sourcing Sourcing Automation Business Process Outsourcing 40

Metasource

JULY 6, 2021

While document scanning services and document management software have proven to be a powerful way for companies to better manage their documents, many organizations are still inundated with paper and haven’t embraced a digital transformation. Fear of the Cost of Document Scanning Services.

Software 52

Software Out-Tasking BPO Automation 52

Premier BPO

MAY 8, 2023

According to IBISWorld, the Business Process Outsourcing Services industry growth is annualized at 1.9% After the pandemic and ‘The Great Realization’, finding in-house talent to manage customer service, and customer experience has been challenging due to labour market scarcity. How Big is the Business Process Outsourcing Industry?

Outsourcing 52

Outsourcing Business Process Outsourcing BPO Reduced Costs 52

Everest Group

SEPTEMBER 21, 2021

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. BPO, IT ADM, IT Infrastructure etc.).

Global Sourcing Advisory 40

Global Sourcing Advisory BPO Advisory Strategic Sourcing 40

SIG Speaks

SEPTEMBER 2, 2022

Long gone are the days of manually managing suppliers and their associated service agreements. Agile, automated contracting enables procurement to scale, cut costs, reduce risk, and adapt processes to an ever-evolving world. This new whitepaper from GEP provides a step-by-step plan for setting up an effective DEI program.

Global Alliances 40

Global Alliances Sourcing Research Operational Costs 40

Influx

JANUARY 31, 2023

B2B sales (selling products and services to other businesses, rather than to individual consumers) often involves lengthy sales cycles, multiple decision-makers, and a strong emphasis on building solid relationships. Enhancing the user experience, value-added services can increase a business’s chances of working with you.

Sales 52

Sales Collaborations Marketing Outsourcing 52

SirionLabs

AUGUST 23, 2021

Traditional contract management solutions only pull out surface-level metadata and ignore important underlying information such as clauses, obligations, service levels and price books. AI allows you to capture deep business and financial insights into clauses, obligations, service levels, rate tables, and more. .

Analytics 52

Analytics Software Sourcing Finance 52

SirionLabs

AUGUST 23, 2021

Traditional contract management solutions only pull out surface-level metadata and ignore important underlying information such as clauses, obligations, service levels and price books. AI allows you to capture deep business and financial insights into clauses, obligations, service levels, rate tables, and more. .

Analytics 52

Analytics Software Sourcing Finance 52

Metasource

APRIL 28, 2022

Paper case files come with lots of manual labor, operational inefficiencies, and weakened public service and responsiveness. To learn more about how MetaSource assists agencies and departments, read our Government Document Scanning Whitepaper.

Government 52

Government Streamline Operations Software Efficiency 52

SIG Speaks

MAY 2, 2022

That session will be followed by Daryl Hammett, Global Head of Demand and Operations at Amazon Web Services (AWS), who will lead an exciting deep-dive discussion on the importance of professional development in sourcing. . How will Sourcing for Outsourcing and Shared Services Change Going Forward? learn more. . learn more. .

Sourcing 40

Sourcing Finance Shared Services Automation 40

Automation Anywhere

JULY 14, 2022

We stood shoulder-to-shoulder with our customer and social impact partner, UK’s National Health Service (NHS) , to fight through this crisis. What emerged from the battle was not only innovative automation that saved lives and helped staff repurpose valuable time — but also a blueprint for healthcare organizations everywhere.

Automation 59

Automation Healthcare Robotics Process Automation Collaborations 59

Zinnov

SEPTEMBER 20, 2023

The Industrial Revolution automated physical tasks, Software Revolution digitized knowledge work. In this era of technological evolution, it is worth noting that the Estimated Total Economic Impact generated by Intelligent Business Automation is projected to range from USD 2.5 Throughout history, work has evolved in distinct phases.

Automation 52

Automation Finance Healthcare Research 52

3Pillar Global

APRIL 17, 2024

This fusion of LAMs and LLMs is set to redefine business models, enhance customer experiences, and introduce innovative products and services. The whitepaper foreshadows significantly improved UX of LLM performance on smartphones. And if we’re being honest, how much of the closing process could be digitized and automated?

Robotics Process Automation 74

Robotics Process Automation Engineering Automation Research 74

IBM Services

MARCH 4, 2024

Infrastructure To move services and functionality onto a 5G network, businesses must weigh the cost and time needed to upgrade their equipment so it’s 5G compatible. This can be both time-consuming and expensive. Smart factories: With AI and ML, factories everywhere are already becoming smarter and more efficient.

Out-Tasking 101

Out-Tasking Cybersecurity Efficiency Manufacturing 101

Amzur

APRIL 14, 2022

Not all pricing models are the same for cloud services. Some cloud service providers charge per GB or TB, while others charge per month or hour. Make sure your cloud services provider has a stringent nondisclosure policy for business-sensitive information. . Amazon Web Services (AWS). Cloud categories: IaaS, PaaS, SaaS.

Analytics 52

Analytics Engineering Research Marketing 52

Amzur

AUGUST 26, 2021

They serve different purposes to ensure a business embraces modern ways and delivers exceptional customer services. In legacy application modernization , companies leverage Big data, cloud computing solutions, and modern automation technologies to bring innovation and exceptional customer experience.

Out-Tasking 82

Out-Tasking Right-Sizing Streamline Operations Automation 82

Amzur

SEPTEMBER 16, 2021

Digital transformation brings manifold benefits for organizations including, Understand customer behavior and deliver services accordingly. Digital transformation will bring a paradigm shift in daily operations and delivering services. Download Whitepaper. Amzur digital transformation services .

Cybersecurity 72

Cybersecurity Out-Tasking Collaborations Sourcing 72

Hyland

JUNE 23, 2022

Workflow automation. The right low-code platforms give your business the ability to implement advanced process and workflow automation, which is an essential part of your digital transformation journey. Customer service and support. The worldwide shortage of full-time developers will increase from 1.4 million in 2021 to 4.0

Robotics Process Automation 98

Robotics Process Automation Finance Human Resources Out-Tasking 98