Perficient Digital Transformation

OCTOBER 6, 2021

Robotic Process Automation (RPA) is the use of software to automate high volume and repetitive tasks that previously required a human to perform. As enterprises continue to invest in automation, experienced consulting partners play a key role in integrating RPA and supporting development of the automation fabric.

Robotics Process Automation 119

Robotics Process Automation Automation Service Out-Tasking 119

Automation Anywhere

AUGUST 19, 2022

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services. Why front-office automation?

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

IBM Services

SEPTEMBER 29, 2023

In a survey run by IDC, a leading provider of global IT research and advice, 43% of technology leaders indicated that they were “planning to deliver innovative digital products and services at a faster pace.” Those events can then be consumed and processed to help inform smarter decisions and trigger automations.

Automation 110

Automation Order Management Sourcing Analytics 110

Metasource

MARCH 20, 2024

AP automation can turn this vision into reality. And yet, 90% of organizations are currently processing invoices with little to no automation. If your organization is part of this statistic because you’re unfamiliar with accounts payable automation and how you can leverage it, you’re in luck.

Accounting 52

Accounting Automation Robotics Process Automation Collaborations 52

31 West

APRIL 9, 2024

In such scenarios, customer service and student support become crucial, such as an option to pay someone to write a research paper on essayhub.com. This kind of assistance ensures students aren’t just purchasing a service but also gaining a partner in their educational journey, enhancing their overall learning experience and academic success.

Customer Service 130

Customer Service Service Collaborations Administrative 130

Amzur

MARCH 14, 2024

However, traditional automation approaches often require specialized coding skills, lengthy development timelines, and significant costs. A recent McKinsey survey found that 70% of businesses struggle to scale automation efforts due to skill shortages and technical complexity. Low-code platforms are shattering this notion.

Automation 89

Automation Out-Tasking Analytics Sales 89

Metasource

MAY 1, 2024

Modern finance leaders are pursuing accounts payable (AP) automation solutions with several goals in mind… Maybe you want to eliminate manual data entry and give your staff back time for more high-value tasks. Strive for Complete Automation Did you know only 10% of organizations have achieved full AP automation?

Automation 52

Automation Accounting Customer Support Data Entry 52

31 West

OCTOBER 2, 2023

This case study examines the journey of a large hotel chain, referred to as “HospitalityX,” as it sought to enhance its Level-1 IT service desk services. Their IT infrastructure is essential for managing reservations, guest services, and day-to-day hotel operations.

Service 130

Service Efficiency Collaborations Management 130

Automation Anywhere

JULY 5, 2021

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). Phone interactions will drop from 41% to 12%. RPA doesn’t fix bad processes.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

IBM Services

NOVEMBER 7, 2023

But the answer may be much simpler than it seems: automation. When AI is integrated into automation technology it’s referred to as “intelligent automation,” and it’s a high-impact way for businesses to put generative AI to work. Why automation?

Automation 93

Automation Engineering Out-Tasking Administrative 93

Automation Anywhere

OCTOBER 29, 2021

Contact centers have become the first line of services and, sometimes, the only interaction a customer has with a business, elevating the centers’ role in retaining customers and growing revenue. To keep up, many contact centers are exploring or employing an automation solution. view of the customer landscape.

Automation 128

Automation Robotics Process Automation Collaborations Customer Service 128

Amzur

MARCH 6, 2024

AI-powered low-code automation holds the key. Automation, artificial intelligence (AI), and the rise of citizen developers are reshaping industries and redefining the way we work. In this blog, our goal is to look into the rise of AI-powered low-code automation and the ways it makes that happen in a work setting.

Efficiency 100

Efficiency Automation Collaborations Data Entry 100

IBM Services

MAY 9, 2023

These events can provide a wealth of information about what’s actually happening across your business at any moment in time. Event discovery: Build a self-service catalog of event sources for users to securely browse and utilize. Get started with IBM Event Automation IBM Event Automation will be generally available June 29, 2023.

Automation 106

Automation Sourcing Design Marketing 106

31 West

NOVEMBER 23, 2023

With rapid technological advancements rolling ever onwards, IT outsourcing service providers need to remain ahead of the curve. To adapt successfully, providers of IT service desk outsourcing in particular must recognize client needs that are shaped by these changes, identifying areas where they can add value or enhance their services.

Outsourcing 130

Outsourcing Service IT Outsourcing Analytics 130

31 West

OCTOBER 28, 2022

The most crucial point of an IT service desk is the support experience. If you utilize all prospects of your service desk, your business will be benefitted. An efficient service desk provides clear support priorities, minimum functional interruption, and a satisfying user experience. Bring Automation to Your Service Desk.

Service 130

Service Automation Efficiency Software 130

Automation Anywhere

MAY 6, 2022

Disruptive technologies – like intelligent automation (RPA+AI) – are helping chief experience officers (CXOs) re-invent their business operations by bringing in optimizations. According to EY estimates, automation of back-office work could provide companies with savings of about 20% to 60% of baseline full-time employee (FTE) costs.

Automation 144

Automation Out-Tasking Human Resources Finance 144

31 West

MARCH 15, 2023

Are you looking to improve the quality of service you provide? It can help MSPs provide quality IT help desk support services , remote monitoring, and proactive issue resolution. Let us look at ConnectWise’s offering in detail and the role it plays in managing IT services. What is ConnectWise?

Management 130

Management Cybersecurity Service Right-Sizing 130

Balbelforce

MAY 19, 2022

While human agents can be extremely efficient, they’ll never beat the machine for tasks that can be easily automated. It won’t take your agents that long to pull up their information, dial the respective number and wait for an answer. It’s hard to imagine a modern outbound call center without an automated calling service.

Automation 52

Automation Call Center Service Sales 52

Offshore India Data Entry

OCTOBER 29, 2023

The data processing and business process outsourcing (BPO) landscapes have been fundamentally altered in recent years by emerging technologies like artificial intelligence and automation. This article will explore the key areas where AI and automation are providing immense value in data processing and business process outsourcing.

BPO 64

BPO Automation Data Entry Business Process Outsourcing 64

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. This blog post delves into the significance of ITSM in enhancing IT support for students and faculty in educational institutions.

Management 130

Management Service Administrative Research 130

Automation Anywhere

JULY 13, 2022

The company advises business leaders on strategy, marketing, organization, operations, IT, and M&A across industries, including financial services. How automation improves banking From the survey, 45% of respondents believe the top advantage of automation is a way to improve service quality and accuracy.

Banking 96

Banking Retail Automation Robotics Process Automation 96

31 West

NOVEMBER 2, 2022

A service desk is primarily accountable for delivering support to IT service users. So, an efficient service desk develops the base for a delightful user experience. Businesses, irrespective of size and type, have customers who expect top-notch service. 10 Service Desk Best Practices for Excellent User Experience.

Service 130

Service Automation Software Outsourcing 130

Forrester Digital Transformation

MARCH 1, 2022

I’ve covered Infrastructure Automation over the past year. Almost all infrastructure automation efforts primarily focus on the compute services – servers, VMs, or containers – and automating their lifecycle stages. After many conversations with end-users and vendors, I saw a clear pattern.

Automation 130

Automation Service Information Technology 130

Capgemini

FEBRUARY 28, 2024

OPEN RAN NEEDS TO AUTOMATE – AND FAST Arnab Das 20 May 2022 Facebook Twitter Linkedin Without efficient automation, telcos are currently devoting upwards of 50% of their network operations to RAN. So how can automation accelerate and take its place at the heart of Open RAN? Classic automation is not enough. The solution?

Automation 52

Automation Software Efficiency Service Innovation 52

Perficient Digital Transformation

MARCH 1, 2024

In a dynamic digital landscape, choosing the right provider among the Adobe services landscape is paramount for businesses seeking to maximize their Adobe investments. Forrester published The Adobe Services Landscape, Q1 2024 report to help B2C marketing executives investigate potential partners. So where do marketing leaders start?

Right-Sizing 115

Right-Sizing Service Manufacturing Healthcare 115

Perficient Digital Transformation

MARCH 30, 2023

Recently, I attended the 2023 Bank Automation Summit , where one of the significant topics of discussion was how banks navigate their transition to the cloud. Given their unique vulnerabilities, what do financial services institutions need to consider when migrating to the cloud?

Banking 115

Banking Automation Regulations Sourcing 115

IBM Services

FEBRUARY 12, 2024

In today’s rapidly evolving digital landscape, enterprises are facing the complexities of information overload. It offers businesses the capability to capture and process real-time information from diverse sources, such as databases, software applications and cloud services.

Automation 87

Automation Sourcing Out-Tasking Analytics 87

Perficient Digital Transformation

JULY 14, 2022

Robotic Process Automation (RPA). Robotics is nothing but computers that imitate human actions, the process is a series of steps which mainly lead to some meaningful task, Automation means any task which is done without human intervention is known to be automated. Excel Automation. Blue Prism. Process Flow. Object Studio.

Robotics Process Automation 121

Robotics Process Automation Automation Data Entry Software 121

31 West

OCTOBER 2, 2023

A leading logistics company, hereafter referred to as “Our Client” recognized the need to optimize their IT service desk services to ensure uninterrupted operations and enhanced customer satisfaction. Solution To address these challenges, our client partnered with us to overhaul their IT helpdesk services.

Service 130

Service Supply Chain Management Analytics Software 130

Offshore India Data Entry

APRIL 26, 2023

Image Data Entry Services is the collection of crucial information from images and converting it into a format that the client prefers. Now let us have a glance at Image Data Entry Services that are available today Image Data Indexing: This process includes preserving data within the data structure for easy access.

Data Entry 52

Data Entry Automation Service Outsourcing 52

Zinnov

AUGUST 30, 2023

Intelligent Automation and its constituent technologies such as Process Intelligence, Low Code/No Code, Intelligent Document Processing, and Robotic Process Automation can help address burnout and manage the human energy crisis. Let’s explore how Automation can contribute to mitigating employee burnout!

Automation 86

Automation Robotics Process Automation Management Data Entry 86

Amzur

SEPTEMBER 30, 2021

Thus, embracing modern IT tools will bring information together and make computation easy while preserving human interaction. . Here are a few barriers to modern information technology adoption we observe in recent times. . – Ajit Manjappara , VP – Product Engineering Services, Amzur Technologies.

Information Technology 98

Information Technology Out-Tasking Right-Sizing Flexibility 98

IBM Services

SEPTEMBER 29, 2023

We also provide some directions on how to script and possibly automate these administrative tasks: An inactive trusted profile before it is removed from access groups. They include users and service IDs—both with associated API keys—as well as trusted profiles. API keys are associated with either a user or service ID.

Automation 85

Automation Administrative Engineering Accounting 85

Zinnov

MAY 30, 2023

GANs (Generative Adversarial Networks) are generative models that create new information based on existing information like text, images, or audio samples. The Generative Pretrained Transformer (GPT) model uses information gathered from the Internet (articles, whitepapers, news stories, etc.) to generate textual content.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

Capgemini

OCTOBER 6, 2023

The automation ecosystem – unlocking the full potential of an automation estate Marek Sowa Oct 05, 2023 Facebook Twitter Linkedin As organizations continue their journey into intelligent process automation powered by data and AI at scale, it’s crucial to view automation as an interconnected ecosystem.

Automation 52

Automation Robotics Process Automation Government Out-Tasking 52

31 West

SEPTEMBER 26, 2022

So, service providers must ensure that they meet all the modern-day standards to offer the best services to the client. Likewise, it requires special priority to address the challenges for managed service providers. But, MSPs also face many hurdles while providing services to clients. Automation Solution.

Managed Services 130

Managed Services Management Service Sales 130

Automation Anywhere

JUNE 1, 2022

The advantages of automation in IoT Automation offers many advantages to your business processes using IoT. When your business processes are automated, there are no time restrictions, so your business can run around the clock. Increased uptime Uptime refers to how long your business is open or running.

Automation 145

Automation Manufacturing Retail Efficiency 145