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Guide to Finding the Perfect Partner for First-Time Outsourcers

Premier BPO

Data security should be a top priority as the partner should have robust security protocols and follow necessary regulations regarding its service area. Technological tools that include AI-powered analytics, cognitive technology, automation, and process excellence. million in 2023, a 15% increase over the last three years 3.

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One of the Best Strategic Business Decisions: Outsourcing

Premier BPO

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. A dedicated Service Desk Coordinator (SDC) and QA Analyst were appointed to monitor performance and meet all targets.

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A Comprehensive Approach to Meeting the Talent Demands of Sustainability Services | Blog

Everest Group

Read on to learn about the skill requirements needed in the sustainability service market and how to bridge the talent gap. This shift in mindset has fueled the growth of the sustainability services market as organizations increasingly recognize the need to adopt eco-friendly practices.

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Call & Contact Center Expo 2023: Insights and Key Takeaways

Premier BPO

C&CC Key Takeaways: Delivering a breakout session on “Co-Sourcing vs. Outsourcing – How to Maximize Your Partner Relationship”, Premier BPO leadership also shared insider takeaways from the two-day exhibition. Companies are looking to improve customer service and still finding it hard to reach the right talent to scale.

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The Battle Unfolds: MGAs as the Next Frontier for InsurTechs, Services, and Technology Providers

Everest Group

Clyde & Co research highlights that MGAs’ willingness to invest in technology far surpasses their insurer counterparts, with 80% of MGAs investing in technology or InsurTech in the past year, compared to only 55% of carriers. Regardless of MGA type, technology serves as a driving force to propel growth and enable innovation.

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ESG Adoption Survey across select IT & Business Service Providers

Neo Group

Neo Group releases a report featuring assessment of ESG (Environmental, Social, and Governance) adoption across select IT & Business Service Providers in a first of its kind ESG Adoption Survey in collaboration with IAOP and GSA-UK. Sarasota, USA, June 29, 2022.

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ESG Adoption Survey across select IT & Business Service Providers

Neo Group

Neo Group releases a report featuring assessment of ESG (Environmental, Social, and Governance) adoption across select IT & Business Service Providers in a first of its kind ESG Adoption Survey in collaboration with IAOP and GSA-UK. Sarasota, USA, June 29, 2022.