Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 98

Marketing Robotics Process Automation Service Insurance 98

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 86

Marketing Robotics Process Automation Service Insurance 86

Everest Group

MAY 24, 2024

The wealth management industry has evolved over the years, transitioning from reputation-driven models to technology-led advisory services. The wealth management industry has witnessed several s-curve shifts in the past and has evolved from being a reputation-driven business to a technology-led advisory model.

Advisory 59

Advisory Management Banking Infrastructure Costs 59

The Hackett Group

MARCH 29, 2023

Our global clients, which includes 93% of the Fortune 100, cited a gap in provider insight around the realization of value from specific software and service investments. The C2C Receivables Hackett Excelleration Matrix and related research is the first from The Hackett Group’s new Market Intelligence Service. NASDAQ: HCKT).

Software 98

Software Marketing Service Advisory 98

Automation Anywhere

AUGUST 2, 2022

Automation 360 ™ , our cloud-native, AI-powered Robotic Process Automation (RPA) platform, continues to be the top choice with customers. Automation 360 automates, accelerates, and streamlines business processes across all systems and applications, including SaaS and legacy applications. Get Your Copy of the Report Now.

Automation 59

Automation Robotics Process Automation Marketing Advisory 59

The Hackett Group

SEPTEMBER 21, 2023

The analysis considered: the elimination of structured work through hyper-automation; the ability to enable unstructured work by adopting digital assistants; and enhancing interactive work through personalization at scale. More information on The Hackett Group’s digital transformation services is available here: [link].

Advisory 106

Advisory Robotics Process Automation Research Automation 106

The Hackett Group

DECEMBER 13, 2023

Companies Need Digital-Ready Contracts That Not Only Deliver Cost Reduction But Also Focus on Business Value Creation and Innovation Miami, FL – December 13, 2023 – A new Hackett Value Matrix analysis of 15 leading finance and accounting outsourcing (FAO) service providers by The Hackett Group, Inc.

Research 69

Research Service Advisory Robotics Process Automation 69

VXI

FEBRUARY 28, 2023

(PART2) Part one of our “Social Media as a Customer Service Differentiator” blog series explored how a lack of cross-functional collaboration can impede a brand’s ability to deliver superior experiences, resulting in increased customer friction and missed opportunities for conversational commerce.

Service 52

Service Advisory Automation Collaborations 52

VXI

FEBRUARY 28, 2023

(PART2) Part one of our “Social Media as a Customer Service Differentiator” blog series explored how a lack of cross-functional collaboration can impede a brand’s ability to deliver superior experiences, resulting in increased customer friction and missed opportunities for conversational commerce.

Service 52

Service Advisory Automation Collaborations 52

Mercans

SEPTEMBER 25, 2023

Today, we are delighted to announce a groundbreaking collaboration with Infosys (NYSE: INFY), a renowned global outsourcing, business consulting and digital services leader. Clients benefit in several ways: Firstly, they can automate and streamline payroll processes, ensuring accuracy, reducing manual errors, and saving time.

Payroll 52

Payroll BPO Business Process Outsourcing Service 52

Everest Group

JULY 17, 2023

Banking Operations – Services PEAK Matrix® Assessment The banking operations market has become relatively consolidated at the top, with the leading participants capturing a larger share of the market. Additionally, specialists have entered specific banking segments.

Banking 52

Banking Service Advisory Finance 52

Chazey Partners

JANUARY 26, 2021

It was written with the support and input of SSON’s Global Advisory Board – 20+ of the world’s leading SSO and GBS operators. The State of Shared Services report is the 4th in a series of market insights produced by SSON and Chazey Partners. Global Business Services – Transformation Driver & Digital Enabler.

Shared Services 52

Shared Services Service Robotics Process Automation Global Management Consulting 52

Akorbi

MARCH 9, 2023

Executives Predict Growth in Healthcare and Financial Services in 2023 PLANO, TX / ACCESSWIRE / March 9, 2023 / The Akorbi Group, a Plano-based global language services provider (LSP), is pleased to announce recognition among the top LSPs in leading industry research companies Nimdzi and Slator in their annual rankings.

Healthcare 65

Healthcare Advisory Service Reduced Costs 65

The Hackett Group

JULY 13, 2023

The Hackett Group’s Digital World Class finance research is based on an analysis of results from recent benchmarks, performance studies, and advisory and transformation engagements at hundreds of global companies. The research measures the performance gap between Digital World Class and typical finance organizations.

Operational Costs 97

Operational Costs Finance Research Advisory 97

The Hackett Group

OCTOBER 6, 2023

They are also able to modernize their technology landscape through digital transformation , implementing intelligent automation, advanced analytics , cloud enablement and collaborative tools, which enable them to spend 45% less than typical companies on IT outsourcing and further reduce labor costs. Here are some highlights: 2.9X

Advisory 105

Advisory Research Labor Costs Streamline Operations 105

Perficient Digital Transformation

NOVEMBER 14, 2023

Many service providers implement or resell consent solutions but lack the necessary expertise in tagging, data layer management, and analytics to deploy them effectively according to client business policy and regulatory necessities.

Management 98

Management Advisory Regulations Automation 98

Perficient Digital Transformation

FEBRUARY 23, 2022

With over 12 years of experience with the Pega platform and our longstanding service as a Pega Partner Advisory Council Member, we are experienced in identifying and solving the unique challenges of our clients across industries with award-winning cloud and business process management (BPM) solutions.

Robotics Process Automation 116

Robotics Process Automation Advisory Automation Collaborations 116

The Hackett Group

SEPTEMBER 28, 2023

The Hackett Group’s Digital World Class human resources research is based on an analysis of results from recent benchmarks, performance studies, and advisory and transformation engagements at hundreds of global companies. But the commitment to technology continues to pay off for Digital World Class HR organizations.

Human Resources 116

Human Resources Advisory Research Operational Costs 116

Influx

DECEMBER 26, 2022

You train your team to provide excellent customer service. What worked as effective customer service for a physical store can be replicated as eCommerce customer service. In a digital age, customer service remains a prime differentiator in gaining customer trust and loyalty and building relationships with them.

Customer Service 98

Customer Service Service Retail Customer Support 98

Amzur

MAY 7, 2024

NetSuite’s AI goes beyond basic automation. Consultants can create custom features to automate tasks and make your work easier. Automate Your Unique Processes: If you have special ways of doing things, consultants can design automations that match your specific needs.

Out-Tasking 92

Out-Tasking Advisory Automation Analytics 92

VXI

MARCH 10, 2023

Marketers and customer care associates need to work together to cancel the “cost center” culture, remove operational barriers, and leverage the right SaaS platform to gain efficiencies and unlock opportunities for value creation through automation and AI. Once that question is answered, content can be categorized, and stakeholders assigned.

Service 52

Service Right-Sizing Retail Advisory 52

VXI

MARCH 10, 2023

Marketers and customer care associates need to work together to cancel the “cost center” culture, remove operational barriers, and leverage the right SaaS platform to gain efficiencies and unlock opportunities for value creation through automation and AI. Once that question is answered, content can be categorized, and stakeholders assigned.

Service 52

Service Right-Sizing Retail Advisory 52

Everest Group

JANUARY 19, 2022

Head, Client & Transaction Services, Global Trade & Receivables Finance, HSBC Bank. Senior Vice President and Director of Letters of Credit and Trade Services, Comerica Bank. Global Head, BFSI, Cognitive Business Operations, Tata Consultancy Services. Head, Banking Advisory, BFSI, Tata Consultancy Services.

Finance 52

Finance Automation Advisory Banking 52

Perficient Digital Transformation

JANUARY 25, 2024

Products and services must be hyper-personalized, digital-first, and accessible in any place and at any time. The lines are blurring among communications, media, and technology (CMT) companies, and consumers are demanding exceptional experiences across the board.

Supply Chain Management 59

Supply Chain Management Advisory Streamline Operations Reduced Costs 59

IBM Services

MAY 8, 2024

Process mining is a powerful service offering that helps organizations identify inefficiencies in business processes and uncover areas for improvement. Next-gen managed services: Deploy noiseless operations with gen AI-enabled digital operations and modernized ways of working.

Advisory 88

Advisory Collaborations Managed Services Automation 88

VXI

OCTOBER 25, 2022

Los Angeles, CA (October 25, 2022) – VXI Global Solutions, a leading BPO and CX provider, was recently recognized by Everest Group as a Major Contender in their 2022 Customer Experience Management (CXM) Services PEAK Matrix® Assessment. In this report, Everest Group recognizes Leaders, Major Contenders, and Aspirants in the CXM space.

Advisory 52

Advisory BPO Service Business Process Outsourcing 52

The Hackett Group

APRIL 13, 2023

NASDAQ: HCKT) today announced that its Market Intelligence Service has launched a new research project that will evaluate and rank finance and accounting outsourcing solutions providers. They have consistently cited a gap in provider insight around the realization of value from specific software and service investments.

Finance 96

Finance Research Accounting Outsourcing 96

SIG Speaks

JULY 16, 2021

SIG University’s Certified Intelligent Automation Professional (CIAP) program is an online certification program for working professionals who seek to become more efficient and free up team resources by automating repetitive, rules-based activities. What is Intelligent Process Automation?

Automation 40

Automation Robotics Process Automation Advisory Design 40

IBM Services

NOVEMBER 8, 2023

It is with immense gratitude that I thank Ken for his leadership not only across IBM Power, but for his service to IBM in various roles spanning IP, strategy and software during his distinguished IBM career. SAP is accelerating this journey by offering the current ERP, S/4HANA, as a managed service offering with SAP RISE.

Advisory 96

Advisory Banking Automation Design 96

Chazey Partners

AUGUST 23, 2017

Chazey Partners, a practitioners-led global management advisory business, has recently sponsored and presented at the Intelligent Automation Chicago Conference 2017, organized by Shared Services & … Chazey Partners Led a Workshop at SSON’s IA (Intelligent Automation) Conference in Chicago Read More ».

Automation 52

Automation Advisory Shared Services Management 52

Amzur

APRIL 23, 2024

By tailoring workflows and automating tasks to match how your company actually works, you get rid of extra steps, cut down on manual data entry, and reduce the chance of mistakes. This means you can offer better service, innovate faster, and find those crucial areas where you can outpace the competition. NetSuite customization was key.

E-Commerce 90

E-Commerce Out-Tasking Inventory Management Sales 90

Neo Group

APRIL 6, 2022

The 2022 Global Outsourcing 100 is determined through a rigorous scoring methodology that includes an independent review by a panel of the International Association of Outsourcing Professionals (IAOP) customer members and experts with extensive experience in selecting outsourcing service providers and advisors for their organizations.

Sourcing 52

Sourcing Co-Sourcing Global Sourcing Advisory Advisory 52

The Hackett Group

OCTOBER 5, 2023

Bosch Service Solutions GmbH, DBS Bank Ltd., These leaders often combine intelligent automation, advanced analytics and artificial intelligence (AI) to hyper-automate end-to-end business processes. Just a few years ago, the focus was on basic transactional automation, which led to automating full end-to-end processes.

Advisory 59

Advisory Pharmaceuticals Banking Sourcing 59

Capgemini

MARCH 14, 2023

EVERYDAY AI: NEXT-GENERATION SELF-SERVICE ANALYTICS Bridget Shea 15th March 2023 Facebook Twitter Linkedin Organizations have been using the term “self-service analytics” for nearly a decade now, but for many companies, it’s not a source of value generation. or “How did my marketing campaign perform?”). But it’s more than that.

Analytics 52

Analytics Service Supply Chain Management Government 52

Perficient Digital Transformation

JANUARY 17, 2024

As part of the manufacturing industry, automotive companies specifically are undergoing a massive transformation driven by electrification , connectivity , autonomous driving , and subscription services.

Manufacturing 59

Manufacturing Supply Chain Management Advisory Research 59

The Hackett Group

FEBRUARY 15, 2024

These providers have evolved their software and are now offering a digital experience that extends well beyond transactional automation. The C2C Receivables Creation Digital World Class Matrix and related research are products of The Hackett Group’s Market Intelligence Service. About The Hackett Group The Hackett Group, Inc.

Research 59

Research Software Order Management Advisory 59

Paysquare

JULY 7, 2023

This is why businesses should consider outsourcing a ccounting and bookkeeping services to third-party providers. By entrusting the account managing services responsibilities to professionals, business holders can focus on the core operations of the business while ensuring their financial health and legal compliance.

Accounting 52

Accounting Finance Service Payroll 52