31 West

APRIL 21, 2024

With both offering so many advanced customer support service tools and a fully integrated ticketing system, picking the one that fits your business needs and budget can be a little overwhelming. Freshdesk has a free forever plan that allows up to 10 customer service agents to use its basic features for free. Let’s get started.

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Everest Group

MARCH 18, 2024

Marketing Services Advances in technology such as generative AI and Web3, coupled with changing consumer preferences and dynamic macroeconomic conditions, have transformed the marketing landscape. LEARN MORE ABOUT Top Service Providers

Marketing 59

Marketing Service Insurance Finance 59

Everest Group

APRIL 2, 2024

Application Transformation Services – Europe As customers’ needs evolve and businesses strive for greater efficiency, the importance of application transformation has substantially increased for enterprises. Furthermore, there is a persistent emphasis on sustainability, compliance, and regulatory adherence.

Service 64

Service Manufacturing Engineering Marketing 64

Everest Group

APRIL 3, 2024

Navigating the Platform Odyssey: Software Product Engineering Services In the product engineering space, software remains the largest area of expenditure, maintaining its upward trajectory despite a slower pace.

Engineering 64

Engineering Software Service Impact Sourcing 64

Groove Technology

NOVEMBER 24, 2023

As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. With the increasing demand for remote work and the need for flexible and scalable solutions, more and more businesses are turning to cloud-based services for their IT needs.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Everest Group

APRIL 22, 2024

SAP Business Application Services for Mid-market Enterprises SAP’s mid-market services market has already made a significant impact, contributing an impressive US$10+ billion with a double-digit YoY growth rate. LEARN MORE ABOUT Top Service Providers

Marketing 52

Marketing Service Manufacturing Efficiency 52

Everest Group

MARCH 18, 2024

Unified Communication & Collaboration (UCC) Specialist Services As the hybrid workplace model solidifies its position as the new norm for enterprises, the demand for seamless communication and collaboration services continues to surge unabated.

Collaborations 64

Collaborations Service Manufacturing Banking 64

Perficient Digital Transformation

MARCH 21, 2024

In an era where automation plays a pivotal role in reshaping businesses, selecting the right partner for automation fabric services is critical. Forrester’s report, The Automation Fabric Services Landscape, Q1 2024, offers insights into the evolving landscape and recognizes notable providers in the industry.

Automation 64

Automation Service Advisory Manufacturing 64

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Each provider profile provides a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies.

Retail 69

Retail E-Commerce Service Sourcing 69

Everest Group

MARCH 5, 2024

live webinar Engineering Services in 2024: The Market Outlook and Commercial Trends March 5, 2024 | 9 A.M. IST While the professional services market experienced a slowdown last year, engineering services emerged as a standout performer among other segments. How did the engineering services market perform in 2023?

Engineering 59

Engineering Marketing Service Advisory 59

Everest Group

JANUARY 25, 2024

Application Transformation Services Recognizing the increasing demands of customers and business imperatives for meeting productivity mandates, enterprises are increasingly acknowledging the significance of application transformation.

Service 78

Service Manufacturing Sourcing Engineering 78

Everest Group

FEBRUARY 16, 2024

Financial Crime and Compliance (FCC) Operations Services The Financial Crime and Compliance (FCC) operations landscape is rapidly expanding within the Banking and Financial Services (BFS) industry. LEARN MORE ABOUT Top Service Providers

Co-Sourcing 69

Co-Sourcing Banking Service Advisory 69

Everest Group

MARCH 12, 2024

Live Webinar Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 March 12, 2024 | 9 a.m. IST As we move into 2024, business leaders stand at the intersection of uncertainty and opportunity. How did the global services industry perform in 2023? CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m.

Service 59

Service Sourcing Outsourcing Marketing 59

SEBPO

FEBRUARY 21, 2024

eTail 2024 Total 0 0 0 0 FEBRUARY 27-28, 2024 JW Marriott Desert Springs, Palm Springs, CA eTail 2024 For 25 years, eTail has empowered digital entrepreneurs and transformed eCommerce. It’s one of the nation’s biggest, most cutting-edge digital marketing conferences, and the SEBPO Team can’t wait to be there!

Sales 59

Sales Outsourcing Automation Marketing 59

SEBPO

APRIL 17, 2024

CFO Leadership Summit | Spring Total 0 0 0 0 April 28-30, 2024 Bellagio Hotel & Casino, Las Vegas, NV CFO Leadership Summit | Spring 2024 If you’re like most, you’re headed to Connect CFO to grab valuable strategies, solutions, and connections that will hopefully pay dividends for years to come.

Operational Costs 52

Operational Costs Outsourcing Service Finance 52

Zinnov

JANUARY 24, 2024

The Resurgence of M&A in 2024: How Deal Dynamics in Tech Services are Set to Evolve 2023 was a year marked by a convergence of global crises that gripped the world and reshaped the political, economic, and social fabric. Early signals point to a potential resurgence of deal-making through 2024.

Service 52

Service Operational Costs Marketing Retail 52

Everest Group

MARCH 25, 2024

Our inaugural Forces & Foresight research uncovers three factors we predict will drive a gradual recovery in tech services this calendar year. Continue reading to understand the projected path for the IT services industry’s rebound and implications for providers. Learn more about Forces & Foresight.

Research 69

Research Service Cybersecurity Banking 69

Everest Group

MARCH 11, 2024

Consumer Packaged Goods (CPG) IT Services Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. LEARN MORE ABOUT Top Service Providers

Service 59

Service Retail Manufacturing Banking 59

Perficient Digital Transformation

FEBRUARY 28, 2024

Adobe Summit 2024 is right around the corner, and we’re excited to sit down with the executive director of marketing applications at Morgan Stanley Dorothy Joseph on March 27 at 11:30 A.M Register for the Exclusive Fireside Chat With Morgan Stanley If you’re attending Adobe Summit 2024, make sure to include this lunch session on your agenda.

Analytics 109

Analytics Marketing Service Insurance 109

IBM Services

JANUARY 16, 2024

The start of 2024 brings forth many questions as to what we can expect in the year ahead, especially in the financial services industry, where technological advances have skyrocketed and added complexities to an already turbulent landscape.

Service 51

Service Banking Risk Management Risk Management 51

The Global Small Business Blog

FEBRUARY 26, 2024

©iStock/FeelPic What's affecting me, my clients, my colleagues and other global small business owners: Global small businesses need financial services , not charity. Today’s small businesses face extraordinary multi-layered challenges on local, state, national and global levels. Here's why.

Service 211

Service Retail Banking 211

Redial

JANUARY 19, 2024

The dedication to upskilling our Redialers hasn’t just enhanced individual capabilities but has also translated into improving our service delivery to our clients over a short period of time. The post Reflecting on My Journey at Redial: Business Insights and Expectations for 2024 first appeared on RedialBPO.

BPO 130

BPO Management Business Process Outsourcing Service 130

Everest Group

JANUARY 19, 2024

Life Sciences Digital Services Specialists As life sciences enterprises adapt to the post-pandemic market, global macroeconomic uncertainties and geopolitical disruptions are compelling biopharmaceutical and medical devices enterprises to rethink their future growth strategy. LEARN MORE ABOUT Top Service Providers

Service 59

Service Sourcing Marketing Healthcare 59

Transparent BPO Outsourcing

FEBRUARY 26, 2024

Award continues recognition of Transparent BPO as one of the world’s best outsourcing services providers Transparent BPO, a leading nearshore, and offshore contact center solutions provider is pleased to announce the company’s selection for The 2024 Global Outsourcing 100® by the International Association of Outsourcing Professionals® (IAOP®).

Global Outsourcing 98

Global Outsourcing BPO Outsourcing Nearshoring 98

Amzur

APRIL 18, 2024

7 CIO Challenges In 2024: 1. By facilitating smarter resource management, optimizing operations, and enabling a more responsive customer service framework, AI not only supports but accelerates the digital transformation journey, making enterprises more agile, innovative, and equipped to meet the challenges of the digital age.

Cybersecurity 104

Cybersecurity Out-Tasking Automation Research 104

Intelligent Sourcing

MARCH 12, 2024

Ryan Strategic Advisory is pleased to release Profiles in Emerging Outsourcer Success: 2024, the latest research identifying the most disruptive up-and-coming customer experience outsourcing providers to watch in 2024.

Outsourcing 59

Outsourcing Advisory BPO Research 59

SEBPO

FEBRUARY 21, 2024

Borrell Miami 2024 Total 0 0 0 0 MARCH 10-12, 2024 Miami Marriott Biscayne Bay, Miami, FL Borrell Miami 2024 SEBPO is proud to sponsor Borrell Miami 2024! This show is all about harnessing AI, hyperlocal news, and digital revenue strategies for the local advertising and media industry.

Accounting 52

Accounting Automation Management Service 52

Everest Group

JANUARY 24, 2024

LinkedIn live Key Insights into APAC's Global Services Landscape: The 2024 Trajectory January 24, 2024 | 11 a.m. ACT As macroeconomic uncertainty continues to reign, the APAC market is becoming steadily more desirable for global services. How will generative AI impact the IT-BP services industry in APAC?

Service 52

Service Shared Services Sourcing Marketing 52

Everest Group

SEPTEMBER 26, 2023

Live Webinar Planning for 2024? What Service Provider Executives Should Know September 26, 2023 | 9 a.m. Service providers, in particular, need to consider how the demand for their offerings will evolve in 2024 and where they should focus their time, attention, and investments to best serve this demand. CDT | 10 a.m.

Service 64

Service Retail Engineering Marketing 64

IBM Services

FEBRUARY 7, 2024

In 2024, sustainability is taking center stage. And they could drive economic gains: Research shows markets for carbon-neutral goods and services may be worth $10.3 The goal is for there to be more nature by 2030 than there is today—which means taking actionable steps in 2024. trillion to the global economy by 2050.

Government 96

Government Software Regulations Sourcing 96

Everest Group

APRIL 8, 2024

Intelligent Document Processing (IDP) Products PEAK Matrix® Assesment 2024 What is in this PEAK Matrix® Report In this report, we examine 26 leading technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations.

Insurance 78

Insurance Banking Research Automation 78

Blue Ocean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. This award affirms that we are succeeding in our pursuit of excellence.”

Customer Service 59

Customer Service Sales Contact Center Outsourcing Service 59

Everest Group

NOVEMBER 7, 2023

LIVE WEBINAR The Services Pricing Outlook for 2024: Are the Waters Finally Calming? IST The slowdown in demand in 2023 had a significant impact on services pricing trends. How has outsourcing services demand evolved in 2023? November 7, 2023 | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. Who should attend?

Service 64

Service BPO Outsourcing Management 64

Everest Group

NOVEMBER 28, 2023

In every quarter in 2023, the tech services environment became increasingly more difficult due to a growing more-for-less mindset instead of a build-for-the-future orientation. Here is an analysis of whether that will continue to affect the tech services market in 2024 and what it means for companies’ spending decisions.

Service 40

Service Marketing 40

SEBPO

MARCH 8, 2024

Digiday Publishing Summit Total 0 0 0 0 MARCH 25-27, 2024 Grand Hyatt Vail, Vail, CO Digiday Publishing Summit The publishing world is always in flux. Yet odds are that when you’re facing a challenge, it’s all but guaranteed others have faced the same exact issue.

Sales 52

Sales Outsourcing Service 52

Everest Group

FEBRUARY 29, 2024

IN-PERSON EVENT SIG Global Executive Spring Summit March 25-27, 2024 | 11:55 AM-12:40 PM ET Everest Group is a proud sponsor of SIG’s 2024 Global Executive Spring Summit , taking place from March 25 – 27, 2024 at The Omni Grove Park Inn, in Asheville, NC.

Nearshoring 52

Nearshoring Outsourcing Sourcing Service 52

Perficient Digital Transformation

APRIL 17, 2024

Perficient is pleased to announce we have won the 2024 Appian Partner Impact and Excellence Award for Delivery ! This award commemorates how we have created innovative and impactful business solutions on the Appian Platform that exceed customer expectations and maintain excellence in service delivery. “We

Automation 52

Automation Manufacturing Healthcare Efficiency 52