Everest Group

JANUARY 25, 2024

Application Transformation Services Recognizing the increasing demands of customers and business imperatives for meeting productivity mandates, enterprises are increasingly acknowledging the significance of application transformation.

Service 78

Service Manufacturing Sourcing Engineering 78

Everest Group

FEBRUARY 16, 2024

Financial Crime and Compliance (FCC) Operations Services The Financial Crime and Compliance (FCC) operations landscape is rapidly expanding within the Banking and Financial Services (BFS) industry. Stakeholders prioritize efficiency and productivity, aiming to reduce false positives and mitigate potential losses from regulatory fines.

Co-Sourcing 69

Co-Sourcing Banking Service Advisory 69

Everest Group

MARCH 11, 2024

Consumer Packaged Goods (CPG) IT Services Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency.

Service 59

Service Retail Manufacturing Banking 59

IBM Services

JANUARY 16, 2024

The start of 2024 brings forth many questions as to what we can expect in the year ahead, especially in the financial services industry, where technological advances have skyrocketed and added complexities to an already turbulent landscape.

Service 51

Service Banking Risk Management Risk Management 51

IBM Services

FEBRUARY 7, 2024

In 2024, sustainability is taking center stage. And they could drive economic gains: Research shows markets for carbon-neutral goods and services may be worth $10.3 Companies are investing in renewable energy projects and implementing energy-efficient technologies and practices. trillion to the global economy by 2050.

Government 96

Government Software Regulations Sourcing 96

Amzur

APRIL 18, 2024

From integrating emerging technologies to managing cybersecurity threats and driving operational efficiencies, the role of a CIO has never been more complex or crucial. 7 CIO Challenges In 2024: 1. Conclusion By leveraging AI technology, organizations can gain greater visibility and efficiency across their processes.

Cybersecurity 97

Cybersecurity Out-Tasking Automation Research 97

31 West

MAY 11, 2024

Digital customer service increases satisfaction, trust, and retention. Zendesk reports that 75% of customers buy more from a company that offers good service. To improve service, companies use the tools to collect customer data. Prioritizing data security is important in service. You will improve efficiency and service.

Customer Service 130

Customer Service Service Cybersecurity Sales 130

Everest Group

APRIL 11, 2024

After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. Economic uncertainties, unfavorable exchange rates, and mounting financial pressures compelled many enterprises to tighten their belts, leading to reduced spending on CXM services.

Outsourcing 59

Outsourcing Nearshoring Offshoring Efficiency 59

Everest Group

JANUARY 12, 2024

Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Reach out to discuss cloud and the opportunities service providers can offer. While industry cloud offerings are rising in popularity, they also present enterprise challenges and complexities.

Service 69

Service Advisory Outsourcing Managed Services 69

Everest Group

JANUARY 17, 2024

The growing emphasis on ensuring accurate and efficient payment processes is creating various opportunities. Payment Integrity Solutions PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report In this report, we analyze 18 payment integrity solutions providers featured on the Payment Integrity Solutions PEAK Matrix®.

Healthcare 69

Healthcare Collaborations Analytics Marketing 69

Perficient Digital Transformation

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Digitizing functional processes can lead to significant cost savings and efficiency gains.

Insurance 52

Insurance Streamline Operations Analytics Efficiency 52

Perficient Digital Transformation

APRIL 17, 2024

Perficient is pleased to announce we have won the 2024 Appian Partner Impact and Excellence Award for Delivery ! This award commemorates how we have created innovative and impactful business solutions on the Appian Platform that exceed customer expectations and maintain excellence in service delivery. “We

Automation 52

Automation Manufacturing Healthcare Efficiency 52

Magellan Solutions

JANUARY 17, 2024

The future of outsourcing in 2024 has been a topic of much concern lately. trillion in 2024. This shows the growing demand for business process outsourcing (BPO) services and their potential to completely transform the way businesses operate. Let’s explore how the BPO industry plans to stay ahead of the game this year!

BPO 52

BPO Outsourcing Robotics Process Automation Regulations 52

Everest Group

APRIL 5, 2024

With the rise of digital technologies, especially Intelligent Automation (IA), organizations can achieve heightened levels of efficiency and productivity. Generative AI has accelerated automation evolution, leading to the development of newer and improved solutions that are more customized, flexible, and efficient.

Automation 49

Automation BPO Sourcing Finance 49

Everest Group

MARCH 8, 2024

However, at the core of AI development lies the need for large training datasets, a challenge met by Data Annotation and Labeling (DAL) services. Equipped with trained workers and robust annotation platforms, these providers efficiently guide enterprises through the DAL landscape. LEARN MORE ABOUT Top Service Providers

Manufacturing 64

Manufacturing Banking Regulations Operational Costs 64

Perficient Digital Transformation

MARCH 1, 2024

In a dynamic digital landscape, choosing the right provider among the Adobe services landscape is paramount for businesses seeking to maximize their Adobe investments. Forrester published The Adobe Services Landscape, Q1 2024 report to help B2C marketing executives investigate potential partners.

Right-Sizing 115

Right-Sizing Service Manufacturing Healthcare 115

Everest Group

JANUARY 16, 2024

Technology stands at the forefront in realizing Davos 2024’s vision of “Rebuilding Trust.” In 2024, the spotlight is on “Rebuilding Trust,” with a focus on restoring collective agency and reinforcing fundamental principles of transparency, consistency, and accountability among leaders. This pivotal event from Jan.

Cybersecurity 64

Cybersecurity Impact Sourcing Jobbing Collaborations 64

Perficient Digital Transformation

MARCH 19, 2024

Our experts are closely monitoring nine healthcare trends that are shaping industry leaders’ strategies in 2024. Recommended Approach : Given the tight operating margins many HCOs face, leaders must strike the right balance balance of effectiveness and cost-efficiency. Be sure to also consider your software supply chain security.

Healthcare 52

Healthcare Insurance Cybersecurity Collaborations 52

The Hackett Group

FEBRUARY 13, 2024

Finance leaders will also need to do more with less operationally in 2024 because they expect to see a 5% increase in finance workloads and a slight decrease in staffing and operating budget, The Hackett Group ® found. Digital transformation remains a top five priority for finance in 2024, the research found.

Finance 59

Finance Reduced Costs Robotics Process Automation Research 59

SEBPO

DECEMBER 21, 2023

BLOG Four Hot Tips for Automation in 2024 December 21, 2023 As we wrap up an exciting year, the SEBPO Team is taking a moment to reflect on the valuable insights gained from participating in an impressive array of conferences, summits, and industry events in 2023. These big topics are forecasted to monopolize the 2024 automation conversion.”

Automation 52

Automation Out-Tasking Sales Regulations 52

Perficient Digital Transformation

JANUARY 4, 2024

As we step into 2024, the transformative impact of Artificial Intelligence (AI) and generative AI on enterprise-level organizations has reshaped the business landscape in profound ways. According to Forrester, “These are the business scenarios that buyers most frequently seek and expect AI services providers to address.”

Service 72

Service Pharmaceuticals Engineering Efficiency 72

Everest Group

DECEMBER 8, 2023

The Everest Group 2024 Key Issues Study reveals revenue growth and cost optimization as the top-most business priorities of enterprise executives for the coming year. DALLAS, December 8, 2023 — 2024 will be the year of doing more with less, according to the results of the Everest Group 2024 Key Issues Study of enterprise executives.

Analytics 52

Analytics Cybersecurity Offshoring Research 52

Premier BPO

FEBRUARY 5, 2024

employment report [1] was surprising to many experts: robust hiring continued in many sectors, especially with strength in healthcare and professional services. A recent report [2] from the professional services consulting firm RSM U.S. The January U.S. underscores a profound shift in workforce dynamics.

Outsourcing 52

Outsourcing Co-Sourcing BPO Reduced Overhead 52

Everest Group

JANUARY 18, 2024

DALLAS, January 18, 2024 — If chief information officers (CIOs) have their way in 2024, expect to see more enterprises making adoption of generative artificial intelligence (gen AI) a strategic priority with an aim to move past small pilots to scaled implementations. is a WBENC-certified woman-owned business.

Research 64

Research Government Retail Healthcare 64

Everest Group

JANUARY 11, 2024

From any vantage point, COVID was good to the global business services (GBS) model. The funding for business services innovation is showing signs of drying up. Supply chain will grab the GBS headlines: There’s always an exception to any rule, and for me, that exception will come from the supply chain catalog of services.

Global Business Services 52

Global Business Services Advisory Jobbing Offshoring 52

Paysquare

MARCH 3, 2024

A knowledgeable provider of accounting services in India ensures that your business stays compliant and operates smoothly. It promotes transparency and accountability in the tax system, contributing to the efficient administration of the country’s tax laws. 90,000 + 20% on income more than Rs 12,00,000 Above Rs 15,00,000 Rs.

Payroll 52

Payroll Regulations Government Insurance 52

Premier BPO

FEBRUARY 5, 2024

employment report [1] was surprising to many experts: robust hiring continued in many sectors, especially with strength in healthcare and professional services. A recent report [2] from the professional services consulting firm RSM U.S. The January U.S. underscores a profound shift in workforce dynamics. References 1. RSM Survey 3.

Outsourcing 52

Outsourcing Co-Sourcing BPO Reduced Overhead 52

Perficient Digital Transformation

DECEMBER 12, 2023

Gemini is available in three versions: Gemini Ultra: The largest and most capable for complex tasks Gemini Pro: Ideal for scaling across a wide range of tasks Gemini Nano: The most efficient for on-device tasks What Sets Gemini Apart?

Efficiency 59

Efficiency Automation Sales Design 59

Everest Group

MAY 9, 2024

LIVE WEBINAR The State of Generative AI in the Retail and CPG Industry May 9, 2024 | 9 a.m. Generative AI (gen AI) presents a crucial solution, enabling rapid product innovation and enhanced operational efficiency. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. What questions will the webinar answer for the participants?

Retail 59

Retail BPO Regulations Sourcing 59

Perficient Digital Transformation

MAY 6, 2024

This drives efficiency, sustainability, and innovation. They can unlock operational efficiencies, deepen customer loyalty, bolster supply chain resilience, and champion environmental responsibility. Here’s the definition I use: Industry 4.0 Manufacturers who proactively address these shifts stand to gain significant advantages.

Manufacturing 52

Manufacturing Labor Costs Jobbing Operational Costs 52

Capgemini

JANUARY 9, 2024

Sustainability in 2024: How businesses can transform for eco-conscious success Miguel Sossa Nov 14, 2023 Facebook Twitter Linkedin A common mistake companies make when transitioning to a green economy is to plan for the world as it currently is, as opposed to the world it’s rapidly becoming. Which tech trends should people follow in 2024?

Government 52

Government Regulations Collaborations Right-Sizing 52

Everest Group

MARCH 11, 2024

Cloud service providers are vital partners in helping Banking and Financial Services (BFS) institutions build robust systems for cloud migration and exit strategies to maneuver complex regulatory and operational environments. How can service providers become strategic partners in this roadmap?

Banking 59

Banking Service Regulations Flexibility 59

Redial

APRIL 17, 2024

April 17, 2024 / in Business Process Outsourcing / by Deidad Juarez South Africa presents significant opportunities within the global outsourcing landscape. This country emerges as a fast growing in the Call Centres services, with a rich blend of cultural diversity, skilled workforce, and state-of-the-art infrastructure.

Business Process Outsourcing 130

Business Process Outsourcing Banking Human Resources Outsourcing 130

Zinnov

FEBRUARY 29, 2024

At Davos 2024, a pivotal insight emerged: the business landscape is ripe for collaboration, far beyond what many leaders previously recognized. This concept opens up new possibilities for enriching business practices and fostering partnerships, particularly between Technology Service Providers (TSPs) and Global Capability Centers (GCCs).

Service 64

Service Collaborations Advisory Resource Optimizing 64

Everest Group

MAY 9, 2024

The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery. While benchmarks like Average Handling Time (AHT), First Call Resolution (FCR), and other Service Level Agreements (SLAs) have been integral, the current era demands a recalibration.

Service 59

Service Collaborations Outsourcing Services Contracting 59

Perficient Digital Transformation

APRIL 8, 2024

is an American corporation that operates a chain of service stations across the Southern United States and is listed among the largest private companies in the United States with an annual revenue of $16.2 Client successfully replaced HFM and customized FDM processes to ingest data from 14 plus ERP’s and improved their monthly close.

Finance 52

Finance Sales Manufacturing Management 52

SEBPO

JANUARY 31, 2024

BLOG Cracking the Code: How Outsourcing Transforms Data Solutions January 31, 2024 Data is the key to unlocking valuable insights, driving innovation, correcting costly errors, and making informed decisions that shape the future of your business. Δ Want more insights? Check out the rest of our articles here!

Outsourcing 98

Outsourcing Out-Tasking Efficiency Flexibility 98