Premier BPO

FEBRUARY 5, 2024

employment report [1] was surprising to many experts: robust hiring continued in many sectors, especially with strength in healthcare and professional services. A recent report [2] from the professional services consulting firm RSM U.S. The January U.S. underscores a profound shift in workforce dynamics.

Outsourcing 52

Outsourcing Co-Sourcing BPO Reduced Overhead 52

Premier BPO

FEBRUARY 5, 2024

employment report [1] was surprising to many experts: robust hiring continued in many sectors, especially with strength in healthcare and professional services. A recent report [2] from the professional services consulting firm RSM U.S. The January U.S. underscores a profound shift in workforce dynamics. References 1. RSM Survey 3.

Outsourcing 52

Outsourcing Co-Sourcing BPO Reduced Overhead 52

Everest Group

MARCH 7, 2024

Read our previous blog to explore the emerging Copilot trend, M365 Copilot opportunities for service providers and enterprises, and why a hybrid strategy represents the future for Copilot. Discover a six-step roadmap for devising a successful hybrid Copilot strategy and compare buying versus building in part two of our blog series.

Reduced Overhead 64

Reduced Overhead Flexibility Efficiency Sourcing 64

Magellan Solutions

APRIL 4, 2024

Meet the future of customer service: live chat agents! Live chat agents are like genies in a bottle for customer service. So, are you ready to level up your customer service game? Live chat agents are like superheroes for customer service, coming to the rescue whenever your customers have questions or need help.

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Customer Service Sales Right-Sizing Call Center 52

Magellan Solutions

FEBRUARY 1, 2018

In the legal industry — and perhaps in any other industry — offering high quality services for a much cheaper price is a guaranteed method of stimulating market reach. The legal process outsourcing market is experiencing a steady growth due to law firms’ increasing need to provide standard services while keeping their expenses at bay.

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Offshoring Outsourcing Legal Services Marketing 49

Magellan Solutions

JULY 29, 2021

The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . Once they do connect with a human, it’s more frequently in a chat window with someone who’s engaged in multiple outbound telemarketing services Philippines at once. But that climbed to almost 25% and could reach 35%.

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