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Slack Vs. Zoho Connect: Communication Comparison In 2024

31 West

Effective management and a streamlined workflow require excellent collaboration between your internal and external teams. Zoho Connect and Slack are our best choices for effective team collaboration. Slack is a business communication app that offers seamless collaboration and advanced functionalities for communication.

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Zendesk vs Freshdesk: Which Is Better In 2024

31 West

It’s known for its robust ticketing system, workflow automation, multiple integrations, reports and analytics, and Zendesk Sell. The plan supports 10 agents and offers analytics and reporting, ticketing, knowledge base, team collaboration, 24/7 support, and multiple communication channels. Which is Better?

Analytics 130
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IT Outsourcing Trends 2024 What to Expect in the Future

Groove Technology

As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. This trend is expected to continue in 2024, as more businesses realize the benefits of outsourcing their IT operations to managed service providers.

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Intelligent Document Processing (IDP), Banking-specific IDP, and Insurance-specific IDP Products PEAK Matrix® Assessments 2024

Everest Group

Intelligent Document Processing (IDP), Banking-specific IDP, and Insurance-specific IDP Products Intelligent Document Processing (IDP) products continue to play a vital role in enterprises’ automation technology portfolios. This demand is further propelled by the advanced capabilities, features, and functionalities offered by IDP products.

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Trends Shaping the Insurance Industry in 2024

Perficient Digital Transformation

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Digitizing functional processes can lead to significant cost savings and efficiency gains.

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Perficient Listed Among Sample Vendors in Forrester Tech Tide™: Retail AI And Automation, Q1 2024

Perficient Digital Transformation

How AI and Automation is Changing the Retail Game As the digital landscape continues to evolve, retailers are increasingly turning to AI and automation to gain a competitive edge. Enter AI and automation , two powerful tools that can transform the retail landscape.

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Forecasting the Future: Key Trends Reshaping CXM Outsourcing in 2024 | Blog

Everest Group

After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. 2024 has ushered in an exciting new chapter of transformation. Discover five key trends that will impact the CXM industry going forward by reading on, or get in touch.