31 West

JANUARY 25, 2023

These applications are engineered to automate complex ITSM operations and simplify all kinds of technical jobs. The self-service portal of ServiceNow is for users having simple issues, like forgotten passwords or asset upgrades. AutoTask is for Managed Service Providers that offer technical assistance to their IT teams.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

31 West

JANUARY 19, 2023

With so many advanced software applications available on the internet, how do you pick one that ticks all boxes of your requirements and offers a seamless transition to the automated workflow? ManageEngine Service Desk Plus and ServiceNow are the two most prominent names that pop up when it comes to ITSM software. What is ServiceNow?

Software 130

Software Automation Right-Sizing Accounting 130

31 West

JANUARY 25, 2023

A service desk is a link between your business and customers. The type of customer service you provide can play a major role in customer retention, customer loyalty, and brand image. Today, we will be discussing two customer service solutions – Zendesk and Autotask. The product is a complete customer service solution.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Flexibility 130

Everest Group

APRIL 5, 2024

Intelligent Process Automation (IPA) Solutions Companies aiming to maintain competitiveness and strength recognize the importance of transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices.

Automation 49

Automation BPO Sourcing Finance 49

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The market size for outsourcing services is witnessing significant growth. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

31 West

FEBRUARY 10, 2023

But which service solution should you opt for? A Brief Introduction to Jira Atlassian offers several ITSM products, one of them being Jira Service Management. Under request management, you can manage your service desk, customize request forms, unify requests, set SLAs, build a self-service portal, and dive into customer reports.

Sales 130

Sales Customer Support Customer Service Service 130

31 West

JANUARY 20, 2023

Customer service is an integral part of all businesses today. Customer service software is one such solution you can consider. You can use this software regardless of whether you have an internal team or outsourcing the IT service desk. It is a service-first CRM company. What is Zendesk? What is ManageEngine?

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

Zinnov

MARCH 8, 2023

Automation proved to be an effective tool during the pandemic helping companies become and remain resilient. Along with Automation, companies are also investing in other modern technologies such as Blockchain, Quantum Computing, and the Metaverse which is propelling them into the next phase of digital transformation – DT 2.0.

Automation 59

Automation E-Commerce Robotics Process Automation Analytics 59

Everest Group

NOVEMBER 30, 2023

Revenue Cycle Management (RCM) Platforms Revenue Cycle Management (RCM) platforms automate financial processes in the healthcare industry. Revenue Cycle Management (RCM) Platforms PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this research, we assess 20 RCM platform providers on the RCM Platforms PEAK Matrix®.

Management 64

Management Healthcare Sourcing Flexibility 64

31 West

SEPTEMBER 22, 2022

For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns. So, how do you provide support to users present at different geographical locations while consistently meeting service metrics ? Automation.

Service 130

Service Outsourcing Automation Flexibility 130

Metasource

MAY 1, 2024

Modern finance leaders are pursuing accounts payable (AP) automation solutions with several goals in mind… Maybe you want to eliminate manual data entry and give your staff back time for more high-value tasks. Strive for Complete Automation Did you know only 10% of organizations have achieved full AP automation?

Automation 52

Automation Accounting Customer Support Data Entry 52

Everest Group

MARCH 18, 2024

Marketing Services Advances in technology such as generative AI and Web3, coupled with changing consumer preferences and dynamic macroeconomic conditions, have transformed the marketing landscape. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing 59

Marketing Service Insurance Finance 59

Paysquare

APRIL 30, 2023

Payroll management has come a long way from manually calculating salaries and keeping records to an automated process that is streamlined, efficient and accurate. In 2023, we can expect to see more businesses adopting payroll outsourcing services in order to improve efficiency and accuracy in their payroll processes.

Payroll 52

Payroll Outsourcing Flexibility Out-Tasking 52

Magellan Solutions

NOVEMBER 10, 2023

Philippine BPO Statistics 2023 As other countries face economic challenges and companies tighten their budgets, the outsourcing industry in the Philippines is expected to thrive. billion in revenue by 2023, experiencing a significant increase from the previous year. billion in total investment pledges from January to September 2023.

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

The Scalers

JANUARY 18, 2023

To help you stay on top of the latest shifts in corporate and consumer technology, we’ve prepared a list of the most significant digital transformation trends projected to change our lives in 2023. With it organisations gain greater agility, scalability, and flexibility. Robotic Process Automation (RPA). automate manual tasks.

Cybersecurity 87

Cybersecurity Robotics Process Automation Right-Sizing Retail 87

IBM Services

NOVEMBER 27, 2023

According to a Gartner® report , “By 2026, more than 80% of enterprises will have used generative AI APIs or models, and/or deployed GenAI-enabled applications in production environments, up from less than 5% in 2023.”* The watsonx.governance toolkit and watsonx.ai The watsonx.governance toolkit and watsonx.ai

Service 77

Service Government Flexibility Software 77

Perficient Digital Transformation

JUNE 6, 2023

Some platforms offer more flexibility than others, so it’s important to choose one that can fulfill your unique needs. List of Top 7 Content Management Systems for Your Digital Success in 2023 Here is an overview of the best CMS solutions in 2023 based on their tech features, user experience, functionality, etc.

E-Commerce 59

E-Commerce Management Flexibility Right-Sizing 59

Capgemini

NOVEMBER 12, 2023

I’d like to start by asking you about how UiPath’s strategy has changed from being RPA-first to being a market-leading enterprise automation platform? However, we noticed one, small problem with our strategy recently – we realized that not everyone is an automation or AI expert. That’s a really interesting question.

Automation 52

Automation Out-Tasking Government Flexibility 52

Everest Group

MARCH 10, 2023

Marketing Services PEAK Matrix® Assessment Marketing has undergone a transformation due to rapid technological advancements and shifting consumer preferences. In response, the provider ecosystem has shifted gears from product-focused traditional marketing services to innovative, data-driven strategies that prioritize customer experience.

Marketing 59

Marketing Service Automation Flexibility 59

Automation Anywhere

SEPTEMBER 8, 2022

Forty percent of large enterprises will adopt AI-augmented automation by 2023, driving productivity in IT departments and improving scalability. By implementing IT process automation , enterprises can reduce costs and improve efficiency by letting their digital workforce handle routine tasks and improve communication.

Automation 52

Automation Out-Tasking Software Reduced Costs 52

Capgemini

OCTOBER 6, 2023

The fundamentals of setting up and measuring an automation program Robert Kennedy Oct 04, 2023 Facebook Twitter Linkedin The governance framework for implementing an enterprise-level automation program needs to be comprehensive, flexible, and robust – with clear visibility on targets and progress on achieving them.

Automation 52

Automation Government Software Flexibility 52

Perficient Digital Transformation

JUNE 12, 2023

Last week, I had an opportunity of attending the “ Trailblazers Connect – Summer 2023 Meetup Event ” of Central India Trailblazers Community Group hosted by Salesforce Developer Group of Nagpur & Amravati. Einstein Bots, he added, is intended to improve customer service and support by giving automated responses and help.

Customer Service 52

Customer Service Automation Analytics Flexibility 52

Amzur

FEBRUARY 8, 2023

IT priorities of business leaders in 2023: Here are the key priorities of business leaders in 2023: 1. Speed and hyper-growth: In 2023, the demand for the speed with which we deploy disruptive new technologies and deliver what the business needs for new opportunities have increased more than ever.

Robotics Process Automation 49

Robotics Process Automation Automation Healthcare Manufacturing 49

Everest Group

MARCH 10, 2023

Marketing Services PEAK Matrix® Assessment Marketing has undergone a transformation due to rapid technological advancements and shifting consumer preferences. In response, the provider ecosystem has shifted gears from product-focused traditional marketing services to innovative, data-driven strategies that prioritize customer experience.

Marketing 52

Marketing Service Automation Flexibility 52

Influx

JANUARY 10, 2023

5 customer experience trends for 2023 . As organizations hunt for quick wins and increased return on investment (ROI), they will roll out flexible solutions more quickly that enable them to adjust processes to company and customer needs. Self-service . 67% of customers prefer self-service to speaking with a support agent.

Outsourcing 52

Outsourcing Efficiency Flexibility Service 52

Zinnov

DECEMBER 7, 2023

The year 2023 has been characterized by continued macroeconomic headwinds, geopolitical tensions, and ever-shifting workforce priorities. 2023 Brings a Mixed Bag as Caution Creeps In However, caution has emerged as a prevailing sentiment in the corporate landscape in 2023, fueled by concerns over inflation.

Jobbing 64

Jobbing Retail Offshoring Software 64

Amzur

JUNE 7, 2023

As we step into 2023-2024, it becomes crucial for CFOs to stay ahead of the curve by embracing emerging trends and understanding the shifting priorities that will shape the financial landscape. Technology and Automation Technology empowers CFOs with data-driven insights that were previously inaccessible or time-consuming to obtain.

Finance 52

Finance E-Commerce Analytics Risk Management 52

31 West

FEBRUARY 16, 2023

As businesses are increasingly opting for digital transformation , they also need improved business management, fast processes, flexibility, and good returns. In simple words, cloud computing refers to the delivery of adding up services over the Internet. All these advanced services will shape the tomorrow of cloud computing.

Flexibility 130

Flexibility Analytics Outsourcing Automation 130

Capgemini

NOVEMBER 12, 2023

Could you start by telling us about your role within Capgemini’s Intelligent Process Automation (IPA) practice and what first interested you in a career in IT and automation? I help businesses automate their process with the help of various RPA and AI tools and chatbots. This was where my initial interest in IT came from.

Automation 52

Automation Right-Sizing Administrative Healthcare 52

Influx

DECEMBER 18, 2022

To create the best employee and customer experience possible, we’ve created a list of the top 8 help desk software you should consider for 2023. . Help desk software is a tool for managing, organizing, and responding to service-related requests. Automating manual tasks . The best help desk software in 2023. Freshdesk .

Software 52

Software Right-Sizing Sales Automation 52

IBM Business Partners

MAY 17, 2024

” Given the statistics—82% of surveyed respondents in a 2023 Statista study cited managing cloud spend as a significant challenge—it’s a legitimate concern. Cloud maturity models (or CMMs) are frameworks for evaluating an organization’s cloud adoption readiness on both a macro and individual service level.

Efficiency 91

Efficiency Automation Right-Sizing Government 91

Everest Group

OCTOBER 11, 2023

DALLAS, October 11, 2023 — According to Everest Group, retail and Consumer Packaged Goods (CPG) enterprises have invested heavily in supply chain IT transformation services in the past few years, especially after the pandemic underscored the urgency of a flexible and resilient supply chain.

Retail 64

Retail Service Research Marketing 64

SIG Speaks

JANUARY 1, 2023

Preparing for the challenges on the horizon with a host of resources to get a jump start on 2023! A Flexible (and Fast!) Sourcing in 2023: The Year of Autonomous Sourcing. Way to Get Certified Now. Did you miss our 2022 open cohort start dates? Have a large group from your organization interested in taking the program together?

Sourcing 40

Sourcing Automation Flexibility Sales 40

Hyland

OCTOBER 27, 2022

Three strategic initiatives to address in 2023. Three strategic initiatives to address in 2023. If you’re unsure how to move your digital evolution forward in 2023, we suggest focusing on three strategic initiatives: Modernization. In this piece: Developing your ongoing digital transformation strategy. Experience. Innovation.

Government 82

Government Out-Tasking Software Collaborations 82

Influx

DECEMBER 26, 2022

You train your team to provide excellent customer service. What worked as effective customer service for a physical store can be replicated as eCommerce customer service. In a digital age, customer service remains a prime differentiator in gaining customer trust and loyalty and building relationships with them.

Customer Service 98

Customer Service Service Retail Customer Support 98

IBM Services

JANUARY 30, 2024

Increasingly, enterprise organizations are adopting a multicloud approach—the use of cloud services from more than one cloud vendor—to optimize performance, control costs and prevent vendor lock-in. billion in 2023. to total $678.8 billion in 2024, up from $563.6 Webex or Slack) hosted over the public internet.

Regulations 98

Regulations Flexibility Automation Healthcare 98

Redial

MARCH 21, 2023

As we keep moving into 2023, several trends are shaping the industry and creating exciting opportunities for businesses of all sizes. Digital tools & outsourcing Nearshore call centers can provide various benefits, including cost savings, increased flexibility, and access to a highly skilled workforce.

Nearshoring 100

Nearshoring Call Center Right-Sizing Labor Costs 100