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Contact Center Technology in Your RFP: You’re Asking the Wrong Question

Blue Ocean

When it came to the contact center RFP, companies consistently required bidders to “Describe your telephony platform” and those with best-in-class products had a definite edge. So, what should you ask when you’re addressing contact center technology in your RFP? Every contact center approaches security in different ways.

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Ghana amends income tax rates for resident individuals

Mercans

Amendment in income tax rates The Income Tax, 2015 (Act 896) has been amended through the Income Tax (Amendment) (No.2) Please contact your Mercans’ services delivery team for any additional information regarding the implications of the above change Mercans Recommend View PDF Ghana amends income tax rates for resident individuals Size 738.73

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RAYA CX Strikes Gold for Digital Transformation Strategy at the GCXA 22

Raya Contact Center

Last quarter of 2021, RCX won five awards at the 16th Annual EMEA awards of Contact Center World (CCW) – an international association working to boost the practices of contact center services providers and customer experience. Established in 2001, Raya Customer Experience (RCX) is listed on the Egyptian Stock Exchange since 2015.

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RAYA CX Strikes Gold for Digital Transformation Strategy at the GCXA 22

Raya Contact Center

Last quarter of 2021, RCX won five awards at the 16th Annual EMEA awards of Contact Center World (CCW) – an international association working to boost the practices of contact center services providers and customer experience. Established in 2001, Raya Customer Experience (RCX) is listed on the Egyptian Stock Exchange since 2015.

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How a PMP Certified Project Manager can be a boon for your Business?

Sourcing Captain

A 2015 study conducted by the Pulse of the Profession has shown that when more than a third of the project managers are PMP certified, organizations are able to complete more of the projects on time and budget, and at the same time meeting their original goals. Contact us now to discuss your project requirements.

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Akorbi Appoints Lara Daly Chief Revenue Officer

Akorbi

The company offers customizable enterprise solutions — including localization, interpretation in any method, workforce solutions and multilingual contact centers with business process outsourcing (BPO) capabilities. It also holds several certifications, including ISO 9001:2015, ISO 13485:2016, EN 15038:2006 and M/WBE certification.

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ScaleHub BPO Crowd Boost: Introducing DIGI-TEXX

ScaleHub

Certified with ISO 9001:2015 and ISO/IEC 27001:2013, and following the standard contractual clauses of the EU General Data Protection Regulation (GDPR), DIGI-TEXX can provide a secure quality service. Or, if you’re a BPO interested in establishing a BPO crowd, contact us today.

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