Perficient Digital Transformation

JULY 25, 2022

Our payer client believed they could achieve this necessary improvement by assessing contact center agent knowledge. So, we partnered with the payor to identify actionable ways to drive greater operational value through its contact center. Healthcare Contact Center Solutions. Have questions?

Call Center 110

Call Center Healthcare Insurance Analytics 110

Perficient Digital Transformation

FEBRUARY 14, 2024

This transformative technology not only enables unprecedented levels of personalization but also contributes to improved efficiency, cost-effectiveness, and competitiveness in an ever-evolving marketplace. At Perficient, we want to first explore the business challenges in order to validate potential outcomes and optimization solutions.

Research 115

Research Analytics Marketing Customer Service 115

Magellan Solutions

SEPTEMBER 14, 2023

Consider incorporating support services as a solution! 75% of customers prefer contacting customer service via phone , according to a survey conducted by Zendesk. Inbound support services, such as inbound telemarketing and inbound call centers, serve as tools for improving client engagement. It enhances the customer experience.

Service 98

Service Call Center Customer Support Customer Service 98

Magellan Solutions

APRIL 15, 2024

This article elaborated on this trend with some authoritative insights from industry experts, including pivotal inputs from Magellan Solutions, which leads the Filipino IT outsourcing landscape. High expertise at Magellan Solutions is depicted by adaptive solutions that cut across the varied needs of clients.

IT Outsourcing 52

IT Outsourcing Outsourcing BPO Project Outsourcing 52

Zinnov

MARCH 15, 2024

By integrating technological solutions, the sector can enhance operational efficiency, patient care, and outcome management. This expertise makes India a critical hub for healthcare technology, demonstrating how focused tech investments can overcome obstacles to digital transformation.

Healthcare 52

Healthcare Pharmaceuticals Engineering Insurance 52

Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center Outsourcing 59

Contact Center Outsourcing Sales Customer Service Insurance 59

Go4Customer

SEPTEMBER 24, 2021

Customer engagement and transformations in the business sphere are influential instigators within today?s Within this competitive scenario call centers play a major role in accommodating a client?s Contact center companies across India are now looking forward to invest upon technological upgrades.

Call Center 97

Call Center Software 97

Magellan Solutions

DECEMBER 4, 2023

Magellan Solutions takes charge in a world where every interaction holds significance. Magellan Solutions redefines the boundaries of smooth operations. Magellan Solutions redefines the boundaries of smooth operations. At Magellan Solutions, we go beyond expectations. Let’s explore this transformative approach.

Management 52

Management Analytics Service Customer Service 52

Blue Ocean

DECEMBER 18, 2023

Customer care QA processes are moving from limited sampling to real-time, holistic analysis thanks to emerging conversation intelligence technologies that impact every corner of the contact center for the better. The rate at which contact center technology has evolved accelerated during the pandemic years. She was blunt.

Analytics 59

Analytics Out-Tasking Software Finance 59

Everest Group

MAY 14, 2024

Discover the transformative power of impact sourcing firsthand through Everest Group’s sustainability teams’ eye-opening visit to the NextWealth center in India. It currently operates nine centers across Salem, Chittoor, Hubli, Bhilai, Mysore, Vellore, Puducherry, Jaipur, and Udaipur.

Impact Sourcing 64

Impact Sourcing Sourcing E-Commerce Jobbing 64

Perficient Digital Transformation

SEPTEMBER 25, 2023

In its recent report, Clinician Technology Adoption Hinges On A Clinician-Centered Strategy , Forrester analysts explore how healthcare providers (HCPs) can “unleash clinician value through agile and inclusive tech implementation.” Contact us today, and let’s discuss your specific needs and goals. Have questions?

Healthcare 98

Healthcare Efficiency Marketing Management 98

Magellan Solutions

MAY 16, 2024

Did you know that outsourcing can transform your business , with 65% of companies finding it a game-changer? Deloitte believes using an outsourced call center is vital to delivering exceptional customer experiences. An outsourced call center can be your secret weapon for delivering exceptional customer experiences.

Call Center 52

Call Center Outsourcing Flexibility Customer Service 52

Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center Outsourcing 52

Contact Center Outsourcing Sales Customer Service Insurance 52

Zinnov

FEBRUARY 29, 2024

This concept opens up new possibilities for enriching business practices and fostering partnerships, particularly between Technology Service Providers (TSPs) and Global Capability Centers (GCCs). Solution: GE opened its largest Digital Hub in Bangalore, recruiting 1,000 IT and software professionals to focus on developing IIOT solutions.

Service 64

Service Collaborations Advisory Resource Optimizing 64

Perficient Digital Transformation

MARCH 30, 2023

The computing and storage of cloud data occur in a data center, rather than on a locally sourced device. However, due to their sensitive and regulated natures, some industries – especially the financial services industry – have had more complicated cloud transformation journeys than others.

Banking 115

Banking Automation Regulations Sourcing 115

SEBPO

JANUARY 31, 2024

BLOG Cracking the Code: How Outsourcing Transforms Data Solutions January 31, 2024 Data is the key to unlocking valuable insights, driving innovation, correcting costly errors, and making informed decisions that shape the future of your business. Just ask Ayan Sarkar , one of our Senior Client Success Managers at SEBPO.

Outsourcing 98

Outsourcing Out-Tasking Efficiency Flexibility 98

Everest Group

APRIL 23, 2024

Insurance Intermediaries Services Amid evolving market dynamics, the insurance intermediary sector is transforming significantly. They leverage data-driven insights to offer proactive risk management solutions to clients.

Insurance 64

Insurance Service Finance Risk Management 64

Zinnov

MARCH 15, 2024

By integrating technological solutions, the sector can enhance operational efficiency, patient care, and outcome management. This expertise makes India a critical hub for healthcare technology, demonstrating how focused tech investments can overcome obstacles to digital transformation.

Healthcare 52

Healthcare Pharmaceuticals Engineering Insurance 52

Perficient Digital Transformation

MARCH 15, 2024

Perficient, a leader in digital transformation, has been included as a company interviewed in Forrester’s recent report, “ Rethink Enterprise Applications Governance : Refocus Applications Governance And High-Performance IT Exploiting New Technologies To Win, Serve, And Retain Customers.”

Government 59

Government Automation Streamline Operations Flexibility 59

Simplr

AUGUST 31, 2022

Everything you wanted to know but were afraid to ask about how to end a call center contract, BPO SLAs, breach of contract, termination and more. The contact center has become a vital organ for many organizations. But not every contact center is up to the task. What is the meaning of SLA in BPO or a call center?

Call Center 98

Call Center BPO Offshoring Outsourcing 98

Everest Group

FEBRUARY 6, 2024

Live Webinar The Generative AI Advantage in Enterprise CXM Operations February 6, 2024 | 9 AM CST | 10 AM EST | 3 PM GMT | 8:30 PM IST Enterprises are embracing generative AI’s transformative potential in today’s rapidly evolving CXM landscape. How do we expect generative AI-based solutions in CX to mature?

Outsourcing 59

Outsourcing Customer Service Automation Marketing 59

Perficient Digital Transformation

FEBRUARY 7, 2022

Today, many businesses depend on Microsoft Teams for internal communications and Amazon Connect for their contact center, making it challenging for agents to accept queued calls and simultaneously answer internal calls in Teams. Suppose there is no status synchronization between the two solutions.

Administrative 116

Administrative Sales Flexibility Service 116

Intugo

DECEMBER 21, 2023

When to Invest in a Customer Service Call Center? Have you ever wondered about the best moment to invest in a customer service call center for your business? As the business world continues to evolve, the decision to set up a dedicated call center becomes a crucial factor for success.

Call Center 59

Call Center Customer Service Service Right-Sizing 59

Raya Contact Center

OCTOBER 3, 2021

RCX is proud to announce that the RAYA CXers shined at the Contact Center World (CCW) 16 th Annual EMEA awards on September 30 th. This has been a positive reinforcement on our CX transformation journey.”. It is a great recognition that further motivates us to continue improving.

Business Process Outsourcing 98

Business Process Outsourcing BPO Customer Support Outsourcing 98

Raya Contact Center

MARCH 10, 2022

The main strategic goal was pushing through with its directional change and digital transformation. Just like Facebook’s rebranding and new name Meta, RCC’s transformation to RCX has been buzzworthy in the BPO industry. In addition, RCX won five other awards from Contact Center World to celebrate the efficiency of its cadres.

Global Outsourcing 98

Global Outsourcing Business Process Outsourcing Outsourcing BPO 98

Perficient Digital Transformation

DECEMBER 6, 2022

We were presented with a scenario that required business users to dynamically update their IVR menus, while not being able to directly access the call center system. an IT team that supported the Amazon Connect contact center and had the authority to modify the IVR menus. To contact a representative by extension.

Call Center 64

Call Center Accounting Service Design 64

Blue Ocean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Customer Service 59

Customer Service Sales Contact Center Outsourcing Service 59

IBM Services

FEBRUARY 12, 2024

For software solutions, they can get access immediately and often in a seamless experience. They could more directly influence customer loyalty beyond the quality and price of their solutions. It turned to IBM to provide the solution, enabling Boots to easily handle, at peak, over 27,000 visitors without an issue.

E-Commerce 99

E-Commerce Retail Manufacturing Analytics 99

Everest Group

JANUARY 22, 2024

As contact centers shift their main focus from improving efficiency to creating impactful customer experience , generative AI is leading the charge in this new direction. A recent Everest Group survey revealed nearly 60% of enterprises believe generative AI solutions have huge potential to disrupt the current contact center landscape.

Management 64

Management Regulations Sales Banking 64

Premier BPO

MAY 16, 2023

The Call & Contact Center Expo is an industry event catering to professionals in the customer care, contact center, and customer experience field. This year, it was held at the Las Vegas Convention Center. The Call & Contact Center Expo 2023 had over 100+ speakers from various companies and organizations.

Co-Sourcing 52

Co-Sourcing BPO Call Center Customer Support 52

Perficient Digital Transformation

AUGUST 4, 2023

Partnering with the right digital transformation service provider is vital to thrive in this digital age. The report offers an in-depth overview of 38 digital transformation service providers, offering valuable insights into the market landscape. Redesign business models through an outside-in perspective.”

Service 98

Service Right-Sizing Research Healthcare 98

NoonDalton

MAY 29, 2023

“ Customers today have higher expectations when it comes to contact centers compared to the past. The traditional notion of a “call center” that handled basic tasks like scheduling meetings or addressing support requests has evolved into something much more significant.

Call Center 52

Call Center Automation Insurance Out-Tasking 52

3Pillar Global

SEPTEMBER 6, 2023

Raj Devi, Co-Founder and CEO of Chenoa, expressed enthusiasm about the acquisition, stating, “Joining forces with 3Pillar extends our reach and relevance in helping clients build solutions and engage their audiences through amazing experiences. With global offices and delivery centers distributed across time zones in the U.S.,

Marketing 98

Marketing Service Insurance Banking 98

The Hackett Group

OCTOBER 5, 2023

Bosch Service Solutions GmbH, DBS Bank Ltd., IBM, MTN Group and Sanofi Recognized for Their Cutting-Edge Digital Transformation Achievements Miami, FL — October 5, 2023 — The Hackett Group , Inc. The team trained the AI bot to handle customer inquiries and digitize contact center operations. Hoffmann-La Roche Ltd.,

Advisory 59

Advisory Pharmaceuticals Banking Sourcing 59

Perficient Digital Transformation

APRIL 23, 2024

In October 2021 we started the training with 2 people to be certified in Twilio Flex, which is the platform for contact center implementation offered by Twilio and is where we currently had the greatest opportunity to deploy people to apply the knowledge learned during the training.

Flexibility 52

Flexibility Automation Collaborations Service 52

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. This year’s focus is Maximizing Customer Experience through Digital Transformation. Join our breakout session at Call & Contact Center Expo U.S.

BPO 52

BPO Co-Sourcing Outsourcing Sourcing 52

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. This year’s focus is Maximizing Customer Experience through Digital Transformation.

Co-Sourcing 52

Co-Sourcing Outsourcing BPO Sourcing 52