Perficient Digital Transformation

FEBRUARY 1, 2024

In the ever-evolving landscape of digital, Keith Wolf is not only a Director in our Digital Strategy practice but also a strategic veteran. During this time, Keith was instrumental in helping Fortune 100 companies ignite innovation through digital exploration and experience design. Describe your current role.

Design 52

Design Collaborations Efficiency Service 52

Perficient Digital Transformation

DECEMBER 19, 2023

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. What Does This Inclusion Mean for Perficient?

Design 59

Design Analytics Collaborations Service 59

Anexa

JUNE 3, 2023

The business world is convinced that these types of resources will transform the CX landscape. And while the hype is valid and exists for a reason, scratching beneath the shiny surface reveals some issues with this kind of thinking – specifically the fact that CX = customer service – nothing more, nothing less.

Design 52

Design Customer Service BPO Government 52

IBM Services

JANUARY 25, 2024

Organizations that provide an excellent customer experience (CX) can improve sales revenues by 2 to 7 percent and profitability by 1 to 2 percent, according to McKinsey. Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention.

E-Commerce 72

E-Commerce Retail Right-Sizing Customer Service 72

Perficient Digital Transformation

FEBRUARY 25, 2022

To deliver on this imperative requires identifying customer problems, developing a plan to profitably solve those problems, and building the necessary CX infrastructure. Most CX leaders shouldn’t approach this task alone, and there are experienced partners ready to support them. How CX Strategy Consulting Providers Can Help.

Design 64

Design Service 64

Influx

JULY 27, 2022

In recent years we have seen a considerable increase in attention directed at improving customer experience (CX). While business-to-business (B2B) companies may lag behind their B2C counterparts, many are beginning to catch up by adopting B2C strategies for the B2B environment. . B2C strategies to incorporate into your B2B CX.

Out-Tasking 98

Out-Tasking Automation Sales Research 98

Capgemini

JUNE 1, 2023

Some firms may view customer experience (CX) initiatives as a trade-off and prioritize other outcomes that they see as having a clearer link to value, such as cost reduction or revenue growth. But the level of preparedness of banks to leverage CX varies depending on the specific bank, its culture, leadership, and resources.

Sourcing 52

Sourcing Banking Analytics Reduced Costs 52

Zinnov

APRIL 21, 2022

Customer-centric strategies play an important role while implementing a successful digital transformation framework. Every department needs to set their respective targets in order to fulfill the firm’s CX strategy. Every department needs to set their respective targets in order to fulfill the firm’s CX strategy.

Service 52

Service E-Commerce Engineering Design 52

Zinnov

APRIL 21, 2022

Customer-centric strategies play an important role while implementing a successful digital transformation framework. Every department needs to set their respective targets in order to fulfill the firm’s CX strategy. Every department needs to set their respective targets in order to fulfill the firm’s CX strategy.

E-Commerce 52

E-Commerce Engineering Design Advisory 52

Simplr

JUNE 28, 2022

Simplr was recently named “ Best AI Solution for Customer Service ” in the AI Breakthrough Awards. With so many automation and chatbot vendors in the market, what should CX leaders be looking for when incorporating AI into their strategy? What does it mean to be named “Best AI Solution for Customer Service”?

Customer Service 97

Customer Service Service Automation Design 97

Avasant

OCTOBER 14, 2021

But these new customer experience (CX) strategies pose challenges including siloed data, a need for better change management, and picking the right platform. Service providers are responding to these challenges with tailored, industry-specific solutions and a design-led approach. End-to-end CX programs are a priority.

Research 59

Research Design Management Customer Service 59

Anexa

SEPTEMBER 7, 2023

Businesses are facing an increasingly competitive environment where customer experience (CX) has become the driving force behind success. The convergence of technology and customer-centric strategies has paved the way for a new era of customer-led growth. However, the paradigm has shifted.

Jobbing 52

Jobbing Collaborations Customer Support Administrative 52

Balbelforce

AUGUST 19, 2021

Getting it right means customers who’ll stick with you, buy more, and recommend your service. How do businesses get CX right? Around two-thirds of businesses have a senior CX leader and a centralized CX team. Around two-thirds of businesses have a senior CX leader and a centralized CX team. 1 The Leader.

Call Center 98

Call Center Automation Out-Tasking Design 98

Simplr

JULY 14, 2023

Ask yourself— how can your customer service experience help customers derive even more value from your products or services? Ask yourself— how can your customer service experience help customers derive even more value from your products or services? Imagine if you could do that, increase ROI, and still keep CX costs low?

Retail 52

Retail Order Management Efficiency Customer Service 52

Simplr

JULY 14, 2023

Ask yourself— how can your customer service experience help customers derive even more value from your products or services? Ask yourself— how can your customer service experience help customers derive even more value from your products or services? Imagine if you could do that, increase ROI, and still keep CX costs low?

Retail 52

Retail Order Management Customer Service Managed Services 52

Simplr

SEPTEMBER 8, 2022

What is CX in ecommerce? Customer experience (CX) refers to every touchpoint between your brand and your customer during the shopping journey. So, how important is CX in practice? PwC’s Future of CX study found that 65% of U.S. 5 reasons why your ecommerce brand should be paying attention to CX.

Sales 98

Sales Marketing Research Service 98

Raya Contact Center

AUGUST 30, 2021

(Cairo – August 30th 2021) Global Accelerators Network (GAN) announced that Raya CX’ FutureTECH accelerator has joined its world’s most prominent network. I could not be more excited to welcome Raya CX to the GAN community. Raya CX has proven itself to be one of the most effective ways for startups to launch their companies.

Business Process Outsourcing 98

Business Process Outsourcing Customer Support Collaborations Research 98

IBM Services

DECEMBER 20, 2023

Customer experience strategy (CX strategy) is when organizations optimize customer engagements to create happy customers, drive customer loyalty and help to recruit new customers. Seven hallmarks of a successful customer experience strategy Customer experience requires the right strategy and dedicated actions to drive success.

Customer Service 68

Customer Service Customer Support Service Sales 68

IBM Services

SEPTEMBER 10, 2021

Today most financial services organizations are focused on how they can deliver a better customer experience (CX). So what stands in the way of financial services organizations aiming to achieve this same goal? CX success blocker 1: Lack of accountability among leadership. Read any study you like to quantify this.

Service 57

Service Accounting Design Insurance 57

VXI

MARCH 30, 2023

Creating “Moments that Matter” on Social Media All too often, brands position social media customer service as the exclusive responsibility of the marketing team. What were a few of your key takeaways for CX leaders? What session or topic resonated the most with you?

Marketing 52

Marketing Advisory E-Commerce Customer Service 52

Anexa

DECEMBER 16, 2022

Customer experience (CX) has long been a crucial aspect of business strategy, as companies strive to provide their customers with a positive, seamless, and memorable experience. It goes beyond traditional CX by considering the impact of a company’s brand, culture, and business model on the overall customer journey.

Human Resources 52

Human Resources BPO Analytics Outsourcing 52

CGS Inc

JANUARY 10, 2022

Enable easy-to-use AR solution to support field services professionals across the enterprise. Amid the continued pandemic disruption, companies evolved much of their customer service strategy to address heightened consumer needs; some accelerating the implementation of technology support as an option.

Collaborations 98

Collaborations Global Outsourcing Outsourcing Research 98

Simplr

SEPTEMBER 30, 2021

Simplr’s State of Ecommerce Customer Service 2021 report reveals costly gaps across nearly 1,500 online brands. As the demand for online shopping skyrocketed in 2020 and 2021, customer service has become one of the most critical aspects of ecommerce business. Where is ecommerce customer service falling short?

Customer Service 98

Customer Service Service Research Customer Support 98

Mattsen Kumar

SEPTEMBER 21, 2023

It transforms how the company interacts with its customers, delivers valuable insights, and improves CX. The blog post discusses how Speech Analytics is reshaping CX and why it is poised to be a future trend. It’s the culmination of every interaction, touchpoint, and customer engagement with a brand.

Analytics 52

Analytics Call Center Marketing Regulations 52

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Learn More.

Management 64

Management Service Research Analytics 64

Influx

FEBRUARY 1, 2024

Quality products and great service are certainly important, but the primary reason customers choose to do business with a company revolves around the business’s ability to provide an amazing customer experience (CX). Solution-driven Being a solution-driven business is at the core of exceptional customer service.

Customer Support 52

Customer Support Customer Service Service Software 52

VXI

MARCH 17, 2023

It’s a subject Roku’s Director of Customer Care, Commerce, Mark McKercher, and VXI’s VP of CX Advisory Services, Cheryll Aganda, recently touched on during their speaking engagement at the 2023 Customer Response Summit in Austin, Texas. Was this your first Customer Response Summit?

Advisory 52

Advisory Outsourcing Design Business Process Outsourcing 52

Avasant

DECEMBER 23, 2020

The pandemic resulted in changing consumer behaviors with a significant uptick in the use of digital services. As new digital channels emerge, multiple technologies and trends are reshaping the customer experience (CX). These emerging trends are covered in Avasant’s Digital CX and CRM Services 2020 RadarView report.

Analytics 52

Analytics Research Design Sales 52

Perficient Digital Transformation

MARCH 31, 2023

Perficient will be on site and hosting two speaking sessions: Principal of CX + DM Eve Sangenito and Lead Commerce Strategist Justin Racine are presenting a breakout speaking session titled “Journey Science: A New Way to Leverage Data-Driven Customer Experiences That Can Boost Revenue and Increase Customer Acquisition by 150%​.”

Sales 64

Sales Inventory Management Marketing Research 64

Groove Technology

APRIL 3, 2023

Introduction to Anypoint Platform In today’s competitive business landscape, customer experience (CX) is a critical differentiator. Incorporating elements like the distinction of client support, the simplicity of product and service utilization, and the comprehensive gratification a patron experiences post-engagement with your emblem.

Flexibility 130

Flexibility Analytics Service Outsourcing 130

Balbelforce

DECEMBER 9, 2021

How does SaaS add value to CX? CX strategies that SaaS makes possible. SaaS stands for Software as a Service. It’s a cloud-based service that enables users to access internet applications via a web browser. Infrastructure as a service (IaaS). Platform as a service (PaaS). Software as a service (SaaS).

Software 52

Software Automation Finance Regulations 52

Infosys Consulting

SEPTEMBER 27, 2023

To establish an effective customer segmentation strategy, organizations must have specific data points, multiple data sources, and data analysis tools that identify and assess the unique characteristics of each group. In financial services, organizations sit on a vast amount of collected transactional and demographic data.

Service 52

Service Sales Banking Marketing 52

IBM Business Partners

MAY 31, 2023

From strategy to design, development and deployment, there is a lot of thought that goes into connecting physical products. Connected products and services There is more to connected products than just over-the-air updates. This is especially true in manufacturing and industrial engineering. Learn more about Industry 4.0

Manufacturing 95

Manufacturing Analytics Automation Cybersecurity 95

IBM Services

MARCH 29, 2024

An effective customer retention strategy should support the company to maintain a healthy stable of loyal customers and bring in new customers. Retention is best achieved by overcoming barriers to switching, maximizing the value of products and services, meeting customer expectations and solving customers’ pain points.

Customer Service 63

Customer Service Customer Support Marketing Service 63

Premier BPO

MAY 1, 2022

CX Rediscovery in The Year of Hybrid Work. CX technology and industry have been at the forefront of this metamorphosis in the pandemic. The arising questions associated with adapting new methodologies to build an effective CX strategy will be under discussion at the upcoming SOCAP Spring Symposium, in May 2022. .

BPO 40

BPO Flexibility Sales Collaborations 40

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Learn More.

Management 52

Management Service Research Analytics 52

Everest Group

FEBRUARY 27, 2024

According to a recent Everest Group survey of top executives and CXM leaders of 200 enterprises worldwide, nearly 75% believe gen AI will significantly impact their CXM strategies within the next two years. Most enterprises and service providers are investigating gen AI operations use cases or piloting solutions to test feasibility.

Management 64

Management Out-Tasking Efficiency Outsourcing 64