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Why SaaS Leaders Should Outsource Their Customer Success Program

Blue Ocean

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. We are here today to say, with respect, they’re wrong. It’s kind of ironic because many (most?) Ill-defined KPIs.

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Process Intelligence in Healthcare: How Processes Are Really Executed

Automation Anywhere

FortressIQ is now part of Automation Anywhere, and its offering is now our product, Process Discovery. Healthcare providers face increasing pressure to manage revenue, optimize utilization, and reduce costs. The healthcare revenue cycle is obviously more than just how money flows into your organization.

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The Power of Trial-and-Error in Digital Product Design

3Pillar Global

Without question, trial-and-error iteration is the spine of successful digital product design in financial services today. Digital design teams that use this adaptive, user-centric method can create digital products that resonate with users and push innovation, all while enhancing customer satisfaction and revenue growth.

Design 91
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IBM Cloud for Payments is an imperative, not a nice-to-have

IBM Services

Using IBM Cloud to transform global payments rails The need for continuously available payment processing requires a rethinking of end-of-day cycles and introduces the need for stand-in processing for the times when host applications are down for end-of-day cycles or unavailable due to system outages or maintenance.

Banking 79
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All about the offshore dedicated development team

Groove Technology

These offshore dedicated development teams make it possible for them to easily manage the work. You can even get away with producing lower-quality work. Developers Bring Easy Management. It is the development team’s responsibility to manage. That is, after all, the best option. It is Highly Cost-effective.

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Ultimate 5-Step Guide to Transitioning from Google Optimize

Perficient Digital Transformation

Watch our video guide on the Google Optimize sunset replacement and transitioning tips:  This video presents a structured strategy for businesses transitioning from Google Optimize to more robust tools. Relying on A/B testing tools for measuring and enhancing website optimization is key to increasing user satisfaction and conversion rates.

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Coping With Recession: How Healthcare Providers Can Maintain Financial Stability | Blog

Everest Group

Read on to learn about the healthcare provider trends coming and how service partners can help hospitals and health systems overcome the challenges in an economic downturn. As we covered in our last blog, healthcare payers , particularly commercially-focused enterprises, have to brace for the impending economic downturn.