Forecasting the Future: Key Trends Reshaping CXM Outsourcing in 2024 | Blog
Everest Group
APRIL 11, 2024
Advancements in accent neutralization and AI translators are expected to enhance service quality, boost workforce efficiency, and alleviate language barriers. Strategic portfolio management : Enterprises will continue refining service provider portfolios through consolidation, rebalancing, or integrating new suppliers.
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