Everest Group

JUNE 6, 2022

SCM Services. VIEW THE FULL REPORT.

Service 52

Service Marketing Supply Chain Management Management 52

Everest Group

MARCH 26, 2024

This demand is driving providers to invest in deepening their data, analytics and AI capabilities and expanding their industry knowledge. LEARN MORE ABOUT Top Service Providers These enterprises are seeking assistance from analytics and AI services specialists to run pilot projects and scale up implementations.

Analytics 96

Analytics Service Healthcare Marketing 96

Everest Group

APRIL 23, 2024

As the insurance intermediary segment adapts to this evolving landscape, there is a growing trend of forging partnerships with providers to optimize costs, access technical capabilities, and tap into talent expertise. The report also examines the global insurance intermediary services market and its provider landscape.

Insurance 52

Insurance Service Finance Risk Management 52

Perficient Digital Transformation

APRIL 17, 2024

Empowering Automation in the Digital Era In this highly digitally connected world, companies are always looking for new and creative ways to improve efficiency, simplify procedures, and provide better customer service. It is a browser extension.

E-Commerce 105

E-Commerce Data Entry Automation Robotics Process Automation 105

IBM Services

APRIL 15, 2024

The solution lies in generative AI Let’s explore some of the capabilities or use cases where we see the most traction: 1. Users can ask questions by speech, text, and pointing, and the gen AI advisor will process it and provide a response, while having awareness of the context.

Manufacturing 103

Manufacturing Engineering Analytics Flexibility 103

IBM Services

FEBRUARY 2, 2024

Since there’s no payment to an external provider, the “out of pocket” expenses of personnel time and compute resources are felt less acutely. CDN providers sometimes include authoritative DNS as an add-on to a larger web services package. Paying for business value Nobody upgrades their DNS service just for fun.

Out-Tasking 98

Out-Tasking Regulations Operational Costs Service 98

Perficient Digital Transformation

APRIL 24, 2024

Enhancing Operations through an End-to-End Approach At Perficient, we excel in end-to-end project management, demonstrating our capabilities across every facet of our service pillars: Strategy & Consulting: We translated the client’s pain into a strategic opportunity, optimizing operations and uncovering growth avenues.

Collaborations 87

Collaborations Management Service 87

IBM Services

FEBRUARY 23, 2024

NLG allows conversational AI chatbots to provide relevant, engaging and natural-sounding answers. Predictive analytics integrates with NLP, ML and DL to enhance decision-making capabilities, extract insights, and use historical data to forecast future behavior, preferences and trends.

Healthcare 106

Healthcare Customer Service Analytics E-Commerce 106

IBM Services

MARCH 15, 2024

As a healthcare company, this client had an obligation to provide safe, reliable, time-sensitive, high-quality services to its customers. It provides flexibility to choose what applications to move and when to move them based on business imperatives.

Co-Sourcing 100

Co-Sourcing Healthcare Automation Collaborations 100

V-Soft Consulting

JANUARY 8, 2024

Even software-as-Service (SaaS) providers are racing to integrate generative AI capabilities into their platforms to stay competitive in the marketplace. ServiceNow, being a pioneer in its field, had already implemented generative AI capabilities by integrating Open AI LLMs including ChatGPT.

Human Resources 98

Human Resources Customer Service Software Service 98

Perficient Digital Transformation

MARCH 14, 2024

These capabilities are Data Cloud Vector Database and Einstein Copilot Search – see below for additional details regarding Data Cloud Vector Database. ApexGuru, a code optimization AI tool, was announced. Einstein AI can provide a conversation summary or help find answers for natural prompts.

Sales 111

Sales Manufacturing Healthcare Analytics 111

Zinnov

MARCH 14, 2024

Peter Drucker’s timeless wisdom, “ You can’t improve what you don’t measure ,” remains relevant across industries, particularly in the context of Global Capability Centers (GCCs). Simply accumulating measurements without the ability to act on the insights they provide renders the whole exercise hollow.

Software 52

Software Engineering Efficiency Automation 52

Everest Group

APRIL 3, 2024

The shift toward these transformative themes, coupled with the current economic climate, is significantly altering enterprises’ expectations from their providers. LEARN MORE ABOUT Top Service Providers

Engineering 64

Engineering Software Service Impact Sourcing 64

IBM Services

APRIL 16, 2024

IBM Db2 serves as the backbone, providing a robust database for storing and managing data. Also, Db2 seamlessly integrates with watsonx Assistant’s natural language processing capabilities to analyze unstructured data and derive insights. Boasting decades of expertise in reliability, scalability, security and performance.

Retail 88

Retail Call Center Analytics Efficiency 88

Everest Group

FEBRUARY 16, 2024

They are working to safeguard themselves from financial crimes while managing operational costs and enhancing delivery capabilities. Providers are seizing opportunities to leverage technology in their capabilities, provide platform-led solutions, and co-innovative advisory services to meet the industry’s growing demands.

Co-Sourcing 69

Co-Sourcing Banking Service Advisory 69

Everest Group

APRIL 16, 2024

In response, providers are evolving their offerings to meet these demands and provide value-added solutions. LEARN MORE ABOUT Top Service Providers

Service 52

Service Insurance Sourcing Research 52

Everest Group

APRIL 26, 2024

This rapid progress also gives rise to a new wave of specialized providers catering to niche needs. We prioritize how the platform fits with the existing enterprise tools and how well they work with current enterprise CRM and incorporate enhancements that come from them.

Pharmaceuticals 64

Pharmaceuticals Analytics Sourcing Healthcare 64

IBM Services

DECEMBER 14, 2023

  When done correctly, cybersecurity can be a strategic initiative that supports product capability, organizational effectiveness and customer relationships. Fortris is aiming to improve its digital asset treasury operations platform by using confidential computing capabilities available through IBM Cloud Hyper Protect Services.

Cybersecurity 92

Cybersecurity Regulations Collaborations Payroll 92

Perficient Digital Transformation

APRIL 10, 2024

Welcome to Part 1 in a series on composable martech, where we unpack the stack into the emerging capabilities that make modern architectures. Benefits of FEaaS FEaaS provides an overall goal of empowering business users to take control of the front-end experience power by headless products without requiring developers.

Service 52

Service Design Government Engineering 52

IBM Services

APRIL 19, 2024

Technicians connect to the internet by wearable devices such as tablets, watches or VR glasses, providing customers with fast access to relevant information or expert support from any place in the world. To proceed to the next level of “Competence”, APM capabilities take the lead.

Management 82

Management Energy & Utilities Cybersecurity Risk Management 82

Offshore India Data Entry

JANUARY 3, 2024

Leading BPO service providers leverage access to talent, infrastructure, and expertise in these countries to deliver offshore BPO excellence. Mandarin, Cantonese, and other Chinese language capabilities facilitate entry into China and other Asian regions. to highly skilled BPO companies based overseas.

Offshoring 98

Offshoring BPO Data Entry Outsourcing 98

Perficient Digital Transformation

MARCH 6, 2024

Data tells us a story and is only beneficial to the organization and their consumers when it’s acted upon – ideally in real-time to provide a more personable end – user experience. Action : Website banner can be dynamically displayed, showing a child engaging with a pediatrician.

Healthcare 122

Healthcare Marketing Analytics Regulations 122

Everest Group

MARCH 18, 2024

Amid this transformative landscape, enterprises are constantly seeking providers capable of delivering comprehensive UCC solutions while adeptly navigating the intricate interplay between Employee Experience (EX), productivity enhancement, and cost optimization. LEARN MORE ABOUT Top Service Providers

Collaborations 64

Collaborations Service Manufacturing Banking 64

Everest Group

APRIL 22, 2024

With distinct enterprise demands and evolving SAP offerings, providers are investing in talent initiatives and building differentiated IP assets to assist enterprises in their SAP journey. Each profile comprehensively describes providers’ focus areas, key Intellectual Property (IP) / solutions, and domain investments.

Marketing 52

Marketing Service Manufacturing Efficiency 52

Perficient Digital Transformation

APRIL 15, 2024

Enable Logging: Blue Prism provides comprehensive logging capabilities to track the execution of processes and identify potential errors. Analysing logs can provide crucial information for troubleshooting and improving your automation solutions. Shortcut Shift+F11) 6.

Robotics Process Automation 104

Robotics Process Automation Automation Collaborations Design 104

IBM Services

FEBRUARY 22, 2024

While AI can undoubtedly offer a competitive edge to organizations that effectively leverage its capabilities, we have seen unique concerns from industry to industry and region to region that must be considered—particularly around data. We believe this is particularly important with the rise of generative AI.

Regulations 80

Regulations Cybersecurity Design Government 80

Everest Group

OCTOBER 10, 2023

Procurement Outsourcing (PO) – Services Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing efficiencies.

Outsourcing 75

Outsourcing Service Sourcing Payroll 75

Amzur

APRIL 18, 2024

This system analyzes and interprets security data, including unstructured texts, to provide faster and more accurate threat detection and response. Watson’s cutting-edge capabilities in deep learning and natural language processing enable it to analyze vast amounts of scientific data and research rapidly.

Cybersecurity 100

Cybersecurity Out-Tasking Automation Research 100

Everest Group

APRIL 11, 2024

Generative AI (gen AI) holds the potential to redefine customer service offerings, automate more interactions, enhance agent performance, and provide superior customer experiences. Enterprises are reevaluating vendor management strategies, prioritizing providers with robust capabilities and talent, and focusing on embracing sustainability.

Outsourcing 59

Outsourcing Nearshoring Offshoring Efficiency 59

Everest Group

SEPTEMBER 14, 2023

The DAP market grew steadily in 2022 due to increased demand from enterprises and significant investments by providers in enhancing their product capabilities. The research will help buyers select the right-fit technology providers for their needs, while DAP providers will be able to benchmark themselves against each other.

Pharmaceuticals 98

Pharmaceuticals Human Resources Insurance Marketing 98

IBM Services

SEPTEMBER 6, 2023

But generative AI solutions can provide new capabilities for customer-facing teams in marketing to provide even greater personalization at scale and improve employee skills and performance. Thus, the tool has the potential to provide unexpected results. For decades, IBM has been at the forefront of AI for business.

Marketing 122

Marketing Sourcing Design Retail 122

Amzur

APRIL 25, 2024

The Rise of AI-Powered Cyberattacks AI technologies have rapidly evolved, empowering cybercriminals with new tools and capabilities. These new capabilities allow cybercriminals to leverage AI algorithms to automate their attacks, evade detection, and exploit vulnerabilities at scale.

Cybersecurity 59

Cybersecurity Healthcare Automation Analytics 59

Everest Group

MARCH 8, 2024

However, managing DAL capabilities in-house appears to be costly, time-intensive, and resource-draining for enterprises. As a result, businesses are outsourcing DAL solutions to external providers. Equipped with trained workers and robust annotation platforms, these providers efficiently guide enterprises through the DAL landscape.

Manufacturing 64

Manufacturing Banking Regulations Operational Costs 64

Everest Group

APRIL 15, 2024

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Service 59

Service Manufacturing Retail Insurance 59

3Pillar Global

MARCH 14, 2024

What’s more, their interactions with providers and payers often occur at times when emotions are high and frustration can easily arise. They are also more likely to communicate openly with providers. Satisfied patients are more likely both to return to the same provider for future needs, and refer the provider to others.

Healthcare 98

Healthcare Reduced Overhead Insurance Right-Sizing 98

Perficient Digital Transformation

APRIL 19, 2024

An integrated OMS and WMS provide real-time visibility into inventory levels, order status, and warehouse operations. Whether choosing pre-built capabilities or opting for self-built solutions, businesses must consider their specific needs, budget, and long-term goals.

Marketing 52

Marketing Order Management Reduced Costs Flexibility 52

Everest Group

DECEMBER 15, 2023

Low-code Technology Providers in Insurance – Products In recent years, insurance enterprises have embarked on a modernization spree to improve the experience for both customers and stakeholders. LEARN MORE ABOUT Top Service Providers

Insurance 97

Insurance Manufacturing Research Marketing 97