31 West

NOVEMBER 23, 2023

With the integration of digital tools like Office 365, the possibilities for enhancing this collaboration have grown exponentially. Its cloud-based nature allows for seamless collaboration, communication, and document management. This involves assigning usernames and managing permissions based on user roles.

Collaborations 130

Collaborations Co-Sourcing Administrative Automation 130

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. The Crucial Role of IT Service Management in Education Therefore, the growing need for effective IT Service Management (ITSM) in education is evident.

Management 130

Management Service Administrative Research 130

Groove Technology

AUGUST 31, 2023

MuleSoft is a powerful integration platform that allows businesses to connect various systems and applications seamlessly. APIs play a pivotal role in enabling seamless integration, simplifying complex workflows, and fostering collaboration among disparate systems. So, let's dive into the world of creating APIs in MuleSoft!

Design 130

Design Analytics Collaborations Management 130

Perficient Digital Transformation

MARCH 4, 2024

For example, if a developer needs to connect and transfer huge data from an e-commerce platform to a CRM system, writing custom code to handle data transfer would be tedious. Integration Platform as a Service (iPaaS) is a cloud-based solution that makes integrating different applications, data sources and systems easier.

E-Commerce 59

E-Commerce Accounting Design Sourcing 59

Groove Technology

JULY 7, 2023

MuleSoft , a leading integration platform, has gained significant popularity in recent years for its ability to connect various applications and systems seamlessly. Simply put, MuleSoft is an integration platform that enables the connection of disparate systems and applications across an organization.

Software 130

Software Efficiency Flexibility Management 130

31 West

APRIL 21, 2024

These two are the fastest-growing SaaS products in the CRM (Customer Relationship Management) space. With both offering so many advanced customer support service tools and a fully integrated ticketing system, picking the one that fits your business needs and budget can be a little overwhelming. Let’s get started.

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

31 West

APRIL 9, 2024

Usability of the Online Platform The usability of the online learning platform is another critical factor in keeping students engaged. Tools like learning management systems (LMS), automated notifications, and virtual meeting platforms can facilitate more efficient and flexible communication.

Customer Service 130

Customer Service Service Collaborations Administrative 130

31 West

OCTOBER 2, 2023

Enhanced Security Measures : The ITSM platform was fortified with stringent security measures to ensure compliance with pharmaceutical regulations and protect sensitive data. We provided continuous training to managers to drive better utilization. Their ITSM was underutilized. But it was not utilized as expected.

Pharmaceuticals 130

Pharmaceuticals Service Manufacturing Research 130

31 West

JANUARY 12, 2023

ServiceNow is a cloud-based IT support platform that sustains ITIL service policies and provides ITSM, ITOM, and ITBM. The platform has brought a unique delivery prospect in outsourcing IT help desk services. ServiceNow focuses on cloud-based systems and guides portfolio management. What are the Services Provided by ServiceNow?

Jobbing 130

Jobbing Software Flexibility Management 130

Groove Technology

JANUARY 16, 2023

Organizations have seen a major transformation in how they manage their operations over the last several years. The Mulesoft platform enables users to connect anything—modern apps, legacy systems, mobile devices—with ease while providing unified APIs across their enterprise stack. What is Mulesoft Integration?

Software 130

Software Efficiency Sourcing Analytics 130

Groove Technology

MARCH 6, 2023

Many retail businesses rely on a patchwork of different systems and applications, each with its own data format and integration requirements. That’s where B2B Mulesoft integrations come in. In this article, we’ll explore the importance of retail visibility and how B2B Mulesoft integrations can help your business achieve it.

Retail 130

Retail Inventory Management Sales Data Entry 130

IBM Services

APRIL 5, 2024

Part 2 of this four-part series discusses the complex tasks energy utility companies face as they shift to holistic grid asset management to manage through the energy transition. The first post of this series addressed the challenges of the energy transition with holistic grid asset management.

Management 69

Management Energy & Utilities Out-Tasking Regulations 69

Perficient Digital Transformation

APRIL 24, 2024

Uncovering the Challenge: Relying on Spreadsheets for Portfolio Analysis A leading wealth and asset management firm recently sought our financial services expertise for a critical challenge. Customer Experience: Understanding advisors’ and managers’ needs, we tailored solutions to elevate service and engagement.

Collaborations 103

Collaborations Management Service 103

IBM Services

APRIL 19, 2024

This blog series discusses the complex tasks energy utility companies face as they shift to holistic grid asset management to manage through the energy transition. Asset performance management (APM) processes, such as risk-based and predictive maintenance and asset investment planning (AIP), enable health monitoring technologies.

Management 89

Management Energy & Utilities Cybersecurity Risk Management 89

Perficient Digital Transformation

NOVEMBER 29, 2023

It is important to choose a system that seamlessly integrates with your unique processes and objectives, acting as the driving force behind your business operations. The Selection and Integration Journey Selecting and integrating the ideal ERP system is essential for enhancing business efficiency and facilitating growth.

Finance 115

Finance Efficiency Manufacturing Automation 115

Perficient Digital Transformation

APRIL 10, 2024

Businesses are ditching monolithic platforms and embracing the freedom to mix and match best-of-breed solutions to create unique and engaging shopping experiences using MACH and Composable architecture. This extensive suite enables seamless integrations with diverse external systems, fostering a composable ecosystem.

Flexibility 59

Flexibility E-Commerce Analytics Accounting 59

IBM Services

APRIL 12, 2024

This blog series discusses the complex tasks energy utility companies face as they shift to holistic grid asset management to manage through the energy transition. The first post of this series addressed the challenges of the energy transition with holistic grid asset management. This approach leads to suboptimization.

Energy & Utilities 88

Energy & Utilities Risk Management Risk Management Engineering 88

Perficient Digital Transformation

NOVEMBER 14, 2023

million penalty. The Growing Need for Consent Management The proliferation of privacy laws and regulations worldwide has led to a multitude of compliance deadlines. Transparency and Trust: Consent management allows businesses to be transparent about their data collection and usage practices.

Management 98

Management Advisory Regulations Automation 98

Everest Group

JANUARY 19, 2024

Managed Extended Detection and Response (MXDR) has emerged as a game-changer in combating modern cybersecurity threats. Combining managed services with a technology platform, MXDR offers an encompassing, automated, scalable, and cost-effective solution incorporating real-time threat intelligence.

Cybersecurity 72

Cybersecurity Analytics Managed Services Out-Tasking 72

V-Soft Consulting

JANUARY 8, 2024

Even software-as-Service (SaaS) providers are racing to integrate generative AI capabilities into their platforms to stay competitive in the marketplace. ServiceNow, being a pioneer in its field, had already implemented generative AI capabilities by integrating Open AI LLMs including ChatGPT.

Human Resources 98

Human Resources Customer Service Software Service 98

V-Soft Consulting

DECEMBER 1, 2023

The integration of ServiceNow, a leading cloud-based service management platform, with ChatGPT, a powerful language model developed by OpenAI, presents a dynamic synergy that holds the potential to revolutionize how businesses operate.

Automation 98

Automation Management Service 98

IBM Services

DECEMBER 8, 2023

Outage monitoring platform Downdetector reported an 80% jump in people reporting issues with credit card payments. To help you keep your systems ready, not just for the next holiday rush but all the time, consider event management and incident solutions from IBM® (IBM Cloud Pak ® for AIOps and IBM AIOps Insights).

Event Management 120

Event Management Management Sales Sourcing 120

3Pillar Global

MARCH 14, 2024

When patients or members interact with your digital platforms, they’re engaging in transactional experiences—scheduling appointments, checking results, verifying insurance coverage, etc. Patients and members struggle to understand where to go, which platform to use, and which functions they need.

Healthcare 98

Healthcare Reduced Overhead Insurance Right-Sizing 98

IBM Business Partners

SEPTEMBER 5, 2023

Mainframes sported green-screen terminals (or terminal emulators), mainframe-specific tools and programming languages, and entirely different ways of organizing and accessing data, managing security, and leveraging any operating system-level functionality. GitOps gets its name from Git, the hugely popular, open-source code-management tool.

Sourcing 126

Sourcing Banking Software Automation 126

Perficient Digital Transformation

FEBRUARY 27, 2024

Most organizations have multiple data management initiatives underway including master data management, data governance, data migration, data modernization, OLTP operational data cleanup, data ingestion, and data quality, etc., warehouse vs. Data Lake, lakehouse) How and where should data be stored and managed? (on-premises

Government 115

Government Analytics Collaborations Management 115

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. SC Health System recently invested $40M in Epic EHR Platform to enhance interoperability. Is RCM the next big thing?

Management 59

Management Healthcare Robotics Process Automation Analytics 59

Perficient Digital Transformation

APRIL 15, 2024

In the fast-paced world of e-commerce, where growth and innovation are key, businesses need a platform that can scale with their growth. Enter Shopify Plus, the enterprise-level platform that helps high-volume merchants provide a seamless shopping experience for their customers without worrying about IT maintenance or infrastructure.

E-Commerce 52

E-Commerce Sales Flexibility Finance 52

Perficient Digital Transformation

DECEMBER 13, 2023

WordPress, which began as a blogging platform, is now one of the most popular content management systems on the web. However, as a DXP (Digital Experience Platform) consultant, I believe that WordPress is not the best choice for marketing sites of businesses making close to and over $1 billion in annual revenue.

Out-Tasking 111

Out-Tasking Sourcing Marketing Efficiency 111

Perficient Digital Transformation

MARCH 11, 2024

Katalon TestOps, a robust test management platform, plays a central role in ensuring the quality and reliability of software products. Introduction to Reporting in TestOps: Reporting stands as a pivotal element in test management, offering stakeholders valuable insights into software testing quality and progress.

Automation 52

Automation Collaborations Software Accounting 52

Perficient Digital Transformation

OCTOBER 27, 2023

This integrated solution offers stability and continuous evolution, safeguarding against any risk of abandonment. Spartacus is an open-source JavaScript framework developed by SAP for building modern, responsive, and feature-rich e-commerce storefronts. The added assurance of SAP’s managed support promises stability.

E-Commerce 105

E-Commerce Time Savings Streamline Operations Flexibility 105

Paysquare

MARCH 3, 2024

Traditional payroll management systems are known for using manual processes and paperwork, which only lead to increased tasks. Also, accessing payroll information or making changes required direct interaction with payroll staff, which automatically caused delays in work and inefficiency in overall payroll management.

Payroll 91

Payroll Management Service Administrative 91

IBM Services

FEBRUARY 12, 2024

This occurs through the lack of advanced event processing and event endpoint management capabilities. An event endpoint management capability becomes paramount in addressing this need. Platforms in the market have recognized the value of Apache Kafka, enabling them to build resilient, scalable solutions ready for the long term.

Automation 84

Automation Sourcing Out-Tasking Analytics 84

Perficient Digital Transformation

JANUARY 25, 2024

About Order Cloud Order Cloud is a robust and flexible e-commerce platform designed to empower businesses in managing their entire order lifecycle. Integrated within the Sitecore ecosystem, Order Cloud provides a comprehensive solution that goes beyond traditional e-commerce platforms.

E-Commerce 98

E-Commerce Flexibility Design Marketing 98

Perficient Digital Transformation

APRIL 17, 2024

One of the leading RPA platforms, Blue Prism, provides an extensive set of tools and features to automate Various business processes. Data Extraction and Validation Ensure accuracy and integrity in data processing, robots can extract data from web pages, verify form entries, and perform all data verification tasks.

E-Commerce 105

E-Commerce Data Entry Automation Robotics Process Automation 105

Perficient Digital Transformation

MARCH 12, 2024

Pharmacy benefit managers (PBMs) play a crucial role. Technology Integration Tech-driven platforms offered by new entrants provide data insights and automation, potentially streamlining processes and improving efficiency within the PBM industry. Yet the PBM landscape is rife with tension.

Management 52

Management Healthcare Analytics Reduced Costs 52

Blue Ocean

JANUARY 30, 2024

In this model, where you pay only for the contacts handled, the responsibility to manage efficiency and productivity lies with your outsourced partner. Successful contact center outsourcers have deep expertise in forecasting, staffing, and managing for maximum efficiency. Manage time- shiftable tasks for maximum efficiency, eg.

Contact Center Outsourcing 98

Contact Center Outsourcing Outsourcing Call Center Customer Service 98

IBM Services

JANUARY 10, 2024

Hybrid cloud has become the dominant approach for enterprise cloud strategies , but it comes with complexity and concerns over integration, security and skills. RH OCP provides a common deployment, control and management environment for workloads across a diverse set of infrastructures that underpin a hybrid cloud.

Healthcare 76

Healthcare Design Administrative Collaborations 76